Complaints
This profile includes complaints for Efthim Company Realtors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Efthim is a horrible property management company. I dont know who put these people in charge, but whoever did made a huge mistake. Buyer beware if you buy or rent on a Efthim property. Your HOA money will be taken every month, increased, and minimal repairs to the exterior will be done if youre lucky. They tried to push several repairs onto me as a homeowner, but after a repair company came out to fix the problem it ended up being their responsibility to fix. I had to call my own repair company, pay them, and wait for reimbursements. If an issue arises, be prepared for it to be your responsibility even though the bylaws state that certain said issues are on the property management company/HOA. Also, in my 8 years living in my condominium, rules do not matter. Residents park wherever they want despite marked spaces. Residents have non electric grills even though its against the Mehlville fire code. Roof is poorly maintained. Gutters are poorly maintained. Landscape is falling apart due to not addressing issues (moles, etc). Carports are rusted and molded. These are just a few issues about the property. Property values will go down if this keeps up.
Business Response
Date: 03/21/2025
Efthim Company Realtors is the condominium association property manager. As such we work on behalf of the ************************************, and at the direction of the Board of Directors.
We are aware of Ms. ********* concerns, and we have brought all past/present concerns to the attention of the Board Members for review. We do not have authority to do any work on behalf of the Association without the prior approval of these Board Members. The Board has to prioritize many different projects throughout the property and cannot approve every request that comes in, due to financial limitations. All general maintenance issues are reported to the Board for approval/repair. Regarding the use of improper grills; if this is brought to our attention, we notify the resident who is in violation and inform them that it is not allowed. The Board takes all rule compliance seriously and address violations as needed.
Additionally, the homeowner fees & assessments are evaluated/reviewed by the Board at the end of each year. If an increase is deemed necessary, these fees are then presented to the homeowners at the year-end/annual meeting. If any increase is above 10%, the homeowners vote to approve or disapprove the increase. We do not make any final decisions on condo fee assessment amounts or increases.
Ms. ******* referred to a repair that she contracted and paid for but was later determined to be the responsibility of the condominium's responsibility. When this was determined she was fully reimbursed by the association.
We have managed Forder Place Condominiums for close to 30 years, and have always had a good working relationship with both the Board of Directors and with the homeowners.Initial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The washing machine in my apartment has been leaking for the past three months (05/14/2024-now). The maintenance/appliance company have claimed to fix the machine three times. However, each time the washing machine has still been leaking. This has caused repeated water damage to the wood linoleum flooring. Also, the water seeps into the cracks of the flooring causing puddles of water to appear wherever I step and this could eventually cause mold growth. I am severely allergic to mold therefore it would be best for me to receive a new unit or break my lease.Business Response
Date: 08/16/2024
We would like to offer our apologies to our customer for this
inconvenience. Our appliance repair company has apparently been unable
to repair the washer. So we will replace the washer dryer unit with an identical unit. We have
notified our tenant of this and we intend to complete this swap by
4:00PM today. Our maintenance team is on site and they have reported not seeing any sign of water on the floor and did not see any
moisture come through the floor when walking upon it. They also reported not finding any evidence of water, moisture, mold or mildew behind or under the washer dryer. I have asked the team to double check this and if any water or mold appears in the future we will remedy the situation.Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered a rental agreement under misrepresented facts about the property.
Property advertised as a 3bed 2bath house its actually a 2bed 2bath houseBusiness Response
Date: 10/09/2023
*********** ******* entered into a lease agreement to rent an apartment unit at **** ***** ***. unit A *****. The lease agreement is dated September 22, 2023 and began on 10/2/23 - 10/31/25. The rent is $1,999.00 and is due on the first of every month. Mr. ******* viewed the property in advance on 9/21/23 accompanied by our leasing agent *** *****. Mr. ******* returned to the property on 9/28/23 at 11:00AM and met our leasing agent ***** ***** to view the property a second time and to take measurements of the rooms. Mr. ******* took measurements in every room. Mr. ******* signed the multi-year lease on 9/28/23 and took possession on 10/2/23. Upon moving in Mr. ******* reported the unit had not been properly cleaned and there was some construction debris left in the unit. The cleaning and the removal of the construction debris was supposed to be completed by the property owner's contractor. Our company does not own this property. Upon receiving the report from Mr. ******* we dispatched our maintenance supervisor to the property to assist in resolving these issues. We also enlisted our cleaning sub-contractor to go the the property that ***e afternoon to clean the entire unit.The debris that had been left in the unit was removed and the complete unit was cleaned that ***e day. The property owner arrived at the property that afternoon to oversee the work. Several days later Mr. ******* called our office and proposed reducing the monthly rent from $1,999.00 to $1,400.00 because he insisted that the unit is a two bedroom unit and not a three bedroom unit. This proposal was rejected by the property owner and he made an alternate proposal to Mr. *******. The proposal was offered as one of four options as follows:
option 1. You may continue to rent the unit through your lease term at the ***e rental amount listed on your lease.
oprion 2. You can choose to terminate your lease, and, provided you vacate on October 31st, 2023, and there are no damages to the unit, you will receive your
entire deposit back upon move out and receive a refund of your $75.00 application fee.
option 3. If you choose to terminate your lease and vacate prior to October 31st, 2023, you will receive a refund of any days between your vacate date and October
31st, 2023. You will also receive your entire deposit back
upon move out, provided there are no damages to the unit, and will
receive a refund of your $75.00 application fee.
option 4. If you choose to terminate your lease and vacate prior to 8:00AM on October 11th,
2023, you will receive a full refund of your move in charges. Your
entire deposit will also be refunded upon move out, provided there are
no damages to the unit, and will receive a refund of your $75.00
application fee.The property owner felt this was an extremely fair offer however the tenant rejected it and contacted an attorney. In an effort to resolve this matter the property owner today decided to agree to refund the security deposit of $1,985.00, the October rent of $1,999.00, rental insurance of $39.00 and the application fee of $75.00 for a total of $4,098.00 provided Mr. ******* vacates the property and returns all keys by 10/31/23. Mr. ******* will be responsible for any actual damage to the property that he may cause.
Customer Answer
Date: 10/10/2023
Complaint: ********
I am rejecting this response because:
Occupancy is for a 2bedroom not 3bedroom as advertised.**** Efthim you know that this is the truth and you lied to me.
my lawyers will be in touch.
Sincerely.
*********** *******Customer Answer
Date: 10/10/2023
Lease was not sent to me until 9/27/23
It was created on 9/22/23 but not given to me to review or sign until 9/27/23
Why a 5 day wait to send the lease? I paid the deposit and 1st month on the 22nd shouldn't the lease have been sent that day?
And a lease longer than 1year is required to be in writing by law. This was a digital lease agreement not the ***e as in writing.
And why is **** ****** telling me to purchase insurance from your company then telling me that they don't ask that question? **** ****** was not being 100% truthful in my pre contract enquiry as he is obligated and required to do so by law and as a code of ethics as a realtor.
Customer Answer
Date: 10/10/2023
Move in condition
Never meet with anyone about a pre Move in inspection so how do we know if efthim company realtors didn't damage the house when you moved all the furniture out? Today 10/10/2023 the city of Saint louis building inspector Michael Wood did an inspection on 1030 geyer 2fl and found multiple code violations and issued Citations.
I was also presented during this inspection.
Efthim company realtors never presented me with the occupancy paper work as requested.
Customer Answer
Date: 10/11/2023
Occupancy was issued 4 days before I paid the deposit on 9/18/2023 and 1st month's rent. So there is no reason you didn't know that this was a 2bed 2bath house. But you chose to advertise it as a 3bed 2bath home.
You used deceptive photos in your advertisement a code of ethics article 12 violation of the realtors code of ethics.
The Occupancy is for 4 people max a 2 bedroom 2 bath house.
also 10 code violations were cited as well. 7 major violations...
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