Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attached a detailed description of the problem as part of supporting documentation.

  

  Business Response

  Date: 07/15/2025

  Thank you for bringing this matter to our attention. We want to acknowledge and sincerely apologize for the frustration and inconvenience this situation has caused you and your family. As a company that values long-standing relationships and has proudly served your home for over 30 years, we take your concerns seriously. Weve thoroughly reviewed your service history and the photos and notes provided by our technician during the most recent visit. The original work performed on October 19, 2023, included the proactive rebuilding of three toilets, with wax ring replacements, and was completed under our standard one-year workmanship warranty. Unfortunately, we are unable to verify whether the current issue resulted from the previous repair or from another cause. That said, when you contacted us on June 30, 2025, we promptly dispatched a technician who corrected the issue at no cost. Our technician documented the conditions, communicated his findings with our office, and ensured the situation was addressed immediately from a plumbing standpoint. While the original work is now outside of our warranty period, and we cannot definitively confirm the cause of the ceiling falling, we understand the impact this has had on your home. In light of your long-standing relationship with **** and the findings from our most recent technician, we are committed to making this right. We will cover the full cost of the drywall repair to help restore your space and demonstrate our commitment to accountability and customer care. A member of our team will be reaching out to coordinate the repair with you directly.
  Again, we sincerely apologize for the inconvenience, and we appreciate the opportunity to resolve this issue. Our goal is to ensure your continued trust in our team.
  

  Sincerely,
  Bieg Plumbing Company
  ************* Team

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jul 2023, we had a plumbing problem with our basement bathroom sink that we rarely use. **** charged us $535 for repairing it. After we thought they had fixed it, we discovered in November 2024 that it had been leaking for some time, but **** now says our discovery occurred after their 1 year warranty had expired. They came out today to fix it again and upon re-review of the leak and *-Trap said they really should cut open the wall to properly replace the * Trap arm as its at a funny angle, but instead elected to glue the same 2 pieces together again hoping this time the silicone will hold. (This exact same remedy is what they told us they did last year would work and it didnt hold!).They showed up without calling ahead and are also charging us for additional time they had to wait for us to get home, but we didnt know they were on their way after they said theyd call first. We were taking our kids to school! Moreover, no one should be given an invoice ($440) to fix a problem **** should have had fixed the first time. We should not have been charged at all. We feel we are being taken advantage of. We called their office to patiently and politely address this injustice and ask them to consider these circumstances. **** was rude and short with us and hung up.

  

  Business Response

  Date: 12/10/2024

  We have reviewed all the information we have regarding work performed for ***** ******* at *****************.  To resolve this complaint, the invoice for the service call on 11/17/2024 for $440.00 will be credited in full.  According to our records, no payment was made on this invoice, so no refund is due.
  

  We would like to apologize for any miscommunication or improper treatment by our office staff.  Regarding the issue of the technician showing up on 11/17/2024 without calling first, our policy for a first dispatch of the day is to contact the customer the day before to confirm that someone will be home to meet the technician.  We apologize if we failed to make that confirmation beforehand.
  

  The work done on 11/17/2024 was only a temporary fix to resolve the immediate problem with the leak from the drain line and a recommendation was made on how to permanently fix the problem.
  

  History of service regarding the complaint:
  

  According to our records, on 7/10/2023 we received a call from ***** ******* regarding a leaky sink faucet in the basement bathroom and the customer had bought a new faucet for us to install.  On 7/13/2023, our technician, *****, was dispatched to 4278 ***** Trail and, according to his work record, did the following: Basement half-bath, cut out the existing faucet and installed the customer supplied faucet. Tested good.  There are no notes about a leak at the drain line or performing any work on the p-trap or drain line.  The total invoice amount for replacing the faucet was $392.90 including labor, material and trip charge,paid in full on 7/13/2023.  The invoice shows a line item for silicone sealant that was used to seal the pop-up drain piece in the bottom of the sink.
  

  On Sunday 11/17/2024 we received a call from the customer who left a voicemail message with the following information: downstairs basement bathroom sink that you replaced about 6 months ago is leakingit is rarely usedthe p-trap that was also redone in that visit with the faucet install has a slow drip to it... would like somebody out free of charge.  According to our records, the prior visit was over 16 months prior, on 7/13/2023.  Additional notes were added to our system on 11/18/2024, apparently after speaking with ***** *******: Customer states ***** installed on 7/23 and wants him back out to fix it. Understands that it is outside of 1 year warranty.
  

  On Monday, 11/25/2024, our technician, *****, was dispatched to 4278 Lorien Train for the first call of the day and arrived at 7:30 am.  According to his work record, he did the following: Basement bathroom lavatory, arm glue popped. Cleaned and glued,operating properly.  The technician took before and after pictures of the drain line under the sink showing where he put new silicone sealant around the connection where the leak was coming from at the fitting in the wall.  In speaking with ***** regarding the work done on 11/25/2024, he stated that the drain line is not properly connected to the tee fitting in the wall.  It appears that someone other than ***** retrofitteda piece of another PVC fitting into it that PVC tee and then connected the p-trap arm into that modified fitting. ***** stated that he did not do that work when he installed the faucet back on 7/13/2023.  He stated that he explained to the customer that he was only doing a temporary repair at this time (on 11/25/2024)with the silicone sealant based on the current piping situation where the old sealant was applied.  He explained that to properly connect the drain line, part of the wall under the sink will have to be cut out to replace the tee fitting on the stack and reconnect a new arm from the p-trap with the proper connecting fitting.

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and my understanding is there is no balance owed on invoice ****** for $440. Its unfortunate **** failed to take responsibility for their poor workmanship and incomplete job notes of July 2023, instead shifting blame by alleging someone else must have worked on what used to be a non-leaking p trap/drain prior to Biegs involvement. I know what really happened here. So does the technician. So does God. I forgive ****, but I wont be hiring them anymore. Im as. satisfied with this resolution as I can be. 

   
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8th, I had a plumbing problem with 2 of my bathroom sinks. They charged us $554 for repairing both of them. After they fixed it, the one in the master bedroom bathroom started leaking. They came out today to fix it. They are charging us $60 to come out. They said I need another part and they charged us to put it in. They charged us another $107 to fix. We should not have to pay them again to fix a problem that they should have had fixed the first time. We should not have been charged at all. My husband and I are in our 80&#**;s and we feel taken advantage of.

  

  Business Response

  Date: 10/03/2022

  The customer has been credited back over an hour of labor.  We did not charge travel fee.  The daughter has said she is content with that.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *************************