Business Profile

Health and Wellness

Express Scripts

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Important information

Customer Complaint:
Better Business Bureau has received a pattern of complaints against Express Scripts. Complainants allege billing issues, difficulty obtaining a prescription, and poor communication with the company.

Complaints

This profile includes complaints for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,596 total complaints in the last 3 years.
451 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on August 26, I received a check from Xpress script for 3000 and some odd money I put that money into my bank. Itmessed up my whole checking account on August 30. I just recently received another check for that same amount both times now they said those checks voided and sent out by mistake. These people really need to be investigated.
Business Response
Date: 09/26/2025
September 26, 2025

Better Business Bureau Serving **************** and *****************
***************************
************ *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ***** ******

Dear ********************** is to advise you that ***** Fortins concern has been addressed. We contacted Ms. ******* discussed her concerns, and this matter is considered closed.

Sincerely,

***** ******-*****
Executive Correspondence
Initial Complaint
Date:09/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Express Scripts as they have sent me to collections for $26.42 for medication I was never provided. Express Scripts sent me incorrect medication and I paid for it without complaint the first time, however when they attempted to charge me for incorrect medication a SECOND time, I reached out to Express Scripts. Express Scripts never responded to me however I was able to reach my doctor *** stated she told them not to send the wrong medication and I never received it. I have the attached text from Express Scripts showing that they did not send the incorrect medication, however they are now saying I owe for it. I have not been able to reach Express Scripts at all but I received a text message notification from a collector today. To reiterate: 1. Express Scripts sends incorrect and unusable medication out to customers 2. ********************** does not respond to customers, only doctors 3. ********************************************* charges for items not received 4.Express Scripts sends customers to collections despite refusing to talk to them. I will consider this complaint resolved when Express Scripts removes the erroneous charge from collections and clears the balance on my account for the incorrect medication I never even received.
Business Response
Date: 09/24/2025
September 24, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** **********

Dear ********************** is to advise you that ****** Castonguays concern has been resolved. We made attempts to reach Ms. *********** however, have not been able to discuss this matter with her. ********************* return our call, we will be happy to discuss her concerns. At this time, the matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 09/24/2025
Complaint: 23855980

I have reviewed the business' response and am rejecting it because:

We have called the customer is not a valid resolution to a ******************** dispute.
In addition, I attempted to reach this merchant several times when the issue occurred and they were unwilling to resolve it with me directly then so I am unable to trust they will resolve it with me now if I were to close this complaint.
Please let me know if I need to go to the **** and/or Attorney General and/or DOH as well.

Sincerely,

****** **********
Business Response
Date: 10/02/2025
October 2, 2025

Better Business Bureau Serving **************** and *****************
************************************************************************************************* 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** **********

Dear ********************** is to advise you that ****** Castonguays concern has been resolved. We made attempts to reach Ms. *********** however, have not been able to discuss this matter with her. ********************* return our call, we will be happy to discuss her concerns. At this time, the matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 10/08/2025
Complaint: 23855980

I have reviewed the business' response and am rejecting it because: this matter has not been resolved until I received written documentation reflecting the removal of my information from the collections company with documentation stating Express Scripts will not pursue the erroneous charges.

I have also attached a new response from the company advising that the wrong medication they sent was not delivered.

Please provide documentation showing this was removed from collections and I will consider the complaint resolved.

Sincerely,

****** **********
Initial Complaint
Date:09/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past year this company has made me jump through unnecessary steps. Was told it was my doctor's office and how it was written so I every month had to get a new prescription. Finally a year later my insurance no longer covers humara so I now have to switch to said other medication that they tired to send me previous. I now tried to order the new medication on September 2 after missed dose #1 come to find out on the 5th the order was canceled. Come to find out they didn't see the pa my gi i sent over so they couldn't process the order. My husband the policy holder gets a call Friday at 2:07 pm from express scripts informing him my medication was approved. Unable to place the order Friday due to them saying they received the approval after the pharmacist left for the day and will be processed Monday. That next day will be my missed dose #2
Business Response
Date: 09/19/2025

September 19, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ***** *****************

Dear ********************** is to advise you that ***** *********-Mchenrys concern has been resolved.

We contacted Mrs. ***************** and discussed her concerns;however, we attempted a second outreach to follow-up but have not been able to discuss this matter further. Should Mrs. ***************** return our call, we will be happy to assist.

At this time, this matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Initial Complaint
Date:09/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a prescription refill order with Accredo Specialty pharmacy (as required by my insurance company) on Aug 18th, 2025. The delivery date was supposed to be on Sept. 9th. it was not delivered. No call, no notice, nothing from Accredo. So I called and the customer care advocate said there had been a delay and it would be delivered on the 4th. No explanation of what the delay was. She said insurance had been approved, the Rx was good, I had plenty of refills. The medication was NOT delivered on the 4th, so I called again. Again the advocate said it had been delayed, no explanation. I spoke to a pharmacist next; still no explanation. No one at Accredo knows what is going on with my medication. On the 5th when it still had not been delivered, and still no explanations as to why, I asked to speak to a supervisor. She got on the line, did some checking and could figure no reason why it is being delayed. She said she would expedite it, get some kind of override to have it delivered on the 6th (today). It still has not been delivered. I would like two things: I want my medication (I have already missed a dose due to this fiasco) and I want to know why it has been delayed, so I can know what to expect when I get my next refill.I ordered the refill two weeks in advance so I would get it in plenty of time, or sop I thought.
Business Response
Date: 09/19/2025

September 19, 2025

Better Business Bureau Serving ******************* &********************
*******************************************;
********************

Tracking ID: ********
Complainant: ******* *******

Dear ********************** is to advise you that ******* ******ts concern has been resolved.

We contacted Mr. ****** and discussed his concerns; however,we attempted a second outreach to follow-up but have not been able to discuss this matter further. Should Mr. ****** return our call, we will be happy to assist.

At this time, this matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Business Response
Date: 09/19/2025

September 19, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ******* *******

Dear Sir/Madam:

This is to advise you that ******* ******ts concern has been resolved.

We contacted Mr. ****** and discussed his concerns; however, we attempted a second outreach to follow-up but have not been able to discuss this matter further. Should Mr. ****** return our call, we will be happy to assist.

At this time, this matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 09/21/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. ****** did explain why the refill shipment was delayed. And I did finally receive my medication on the 9th.

Sincerely,

******* *******
Initial Complaint
Date:09/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/7/25 I filled my ******** prescription via Accredo. I have ******** My Way Copay assistance to help with drug costs. Unbeknownst to me, Accredo filed my medicine incorrectly as fully paid out of pocket, under my BCBSIL insurance, not using any Co Pay assistance at all. When I filled the prescription again on 1/31/25, I paid ~$137 which Accredo again labeled as out of pocket, which indicated to my insurance I had met my deductible. For February, March, April, and May. The medicine was $0 for insurance or co pay assistance. On 5/2/25 (according to ******************, ****** drug provider), they received a letter from Accredo reversing the 1/7/25 and 1/31/25 claims as paid by Co Pay assistance, without any notice to me as the consumer. This then charged my co pay assistance without my knowledge. So I kept filling the medicine, thinking I still have co pay funds available, when I didnt since they reversed the $4000 claims from January. Accredo has claimed they have no record of the reversal letter, even though Prime therapeutics said they received it. I should not be liable for the January, June and July and August bills as Accredo reversed without my knowledge and impacted my funding for deductible and co pay insurance without any visibility to me as customer. I have contacted ********************** multiple times and they claim they have no record of the reversal even though my insurance clearly shows where Accredo indicated I paid out of pocket for January and then the medicine was $0 (fully covered incorrectly) for February, March, April and May. I have an open claim with Accredo but they have been unwilling to take proper responsibility and reserve the charges. Please help.
Business Response
Date: 09/19/2025

September 19, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** ******

Dear *********************** you for bringing this matter to our attention.

This is to advise you that ****** Austins concern has been addressed.

We have been in contact with Ms. ****** and will continue to do so through completion.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence

Customer Answer
Date: 09/23/2025
Complaint: 23847291

I have reviewed the business' response and am rejecting it because:
1) the statue of limitations with changing a claim is 45 days. Accredo sent a letter to Prime Therapeautics on 5/3/25 regarding a misfiling of my 1/31/25 claim. I was not informed as the patient and this messed up my deductible and my co pay assistance. Accredo is denying sending this letter to Prime and should not hold me liable for the $3,843.21 due from January due to a clerical error.
2) Accredo agreed to provide me an opportunity to settle the outstanding amount on my account for a reasonable amount; this settlement proposal has not been provided

Sincerely,

****** ******
Business Response
Date: 10/01/2025

October 1, 2025

Better Business Bureau Serving **************** and *****************
***************************
************ *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** ******

Dear ********************** is to advise you that ****** Austins concern is being addressed.

We spoke with Ms. ******* provided an update, and will remain in contact through completion.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 10/07/2025
Complaint: 23847291

I have reviewed the business' response and am rejecting it because:

There remains an open claims review between Prime and Accredo due to Accredo reversing the 1/7 claim on 5/2. Prime Therpeautics opened a case on 9/24 for all pending balances on my account to be reversed due to this error. The case number is CC-*******. Please provide an update.

Sincerely,

****** ******
Business Response
Date: 10/10/2025

October 10, 2025

Better Business Bureau Serving **************** and *****************
***************************
************ *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** ******

Dear ********************** is to advise you that ****** Austins concern has been resolved.

We spoke with Ms. ******* provided an update, and this matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Initial Complaint
Date:09/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an invoice for medicine that Accredo claims was shipped on 02/24/2025 for $1,104.90. I never authorized this order nor did I receive it. Accredo says that they sent an automated text, and if there is no response they assume that is a YES. I never received the text and I certainly never ordered/authorized the medicine. They keep telling me that there is nothing they can do as it was "ordered" and that if someone does not respond to a text, they assume that is a YES. For medicine of this caliber and at this price, why would they assume my not answering means YES? This should be illegal and it definitely is fraudulent.
Business Response
Date: 09/19/2025

September 19, 2025

Better Business Bureau Serving **************** and *****************
************************************************************************************************; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ***** *******

Dear *********************** you for bringing this matter to our attention.

This is to advise you that ***** Sherters concern is being addressed.

We have been in contact with Mr. ******* and will continue to do so through completion.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 09/23/2025
Complaint: 23845005

I have reviewed the business' response and am rejecting it because:

Accredo keep telling me they are "still investigating" and will call me back with an update soon. But they can furnish no proof of my authorization for the order or delivery of the medicine. Also the medicine manufacturer ******** claims Accredo never follows the rules nor do they do what they are supposed to which is concerning.

Sincerely,

***** *******
Business Response
Date: 10/01/2025

October 1, 2025

Better Business Bureau Serving **************** and *****************
***************************
************ *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ***** *******

Dear ********************** is to advise you that ***** Sherters concern has been addressed.

We spoke with Mr. ******** provided an update, and will remain in contact through completion.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 10/07/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution, AS LONG AS THEY CONFIRM I HAVE A ZERO BALANCE IN WRITING.

Sincerely,

***** *******
Initial Complaint
Date:09/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use Express Scripts for my prescription and I am currently on Rx for Zepbound 7.5 mg . Last month my doctor send the Rx for 30 days supply and I was informed, it is required a 90 days supply Rx for a Total amount of $175 for 3 months supply; I was informed , once the Rx is received, that will be the one use for future orders and I can do it online or on my app. My doctor sent the 90 supply Rx on 08/18/25; I placed the order on 09/02/25 and I received medication for only 28 days and charge for the cost of 90 days supply $175. I called Express Scripts and spoke with supervisor ****** and she refused to make any adjustment or credit and said that the old Rx will stay on the system until it expired and it was my fault not to pay attention to the app before placing the order. I am seeking either a credit or a refund for the difference of $117 because I was never informed about expiration rules for Rx on the app, I was told the new one will replace the old one and that is what I expected. I have been with Express Scripts for over 3 years and they were always customer oriented; this time I feel the supervisor was rude telling me I should pay attention before placing an order and I should know the old Rx will stay on system until expired.. That information is NOWHERE on any instructions or manual and it was NEVER provided to me by phone , mail or email. I am seeking an adjustment on the price from $175 (90 days supply) to $58 (28 supply); I want to also encourage the company to provide more detail and specific information to customers and show more emphatic since I felt the supervisor was blaming me like I Knew all the rules and this is a pricey medication
Business Response
Date: 09/19/2025

September 19, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ***** ****

Dear ********************** is to advise you that ***** ***** concern has been resolved. We contacted **** ****,discussed her concerns, and this matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Initial Complaint
Date:09/04/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a psychiatrist that is in the process of determining the correct dosage for my medication. I have been getting these prescriptions filled at Publix since I did not have enough medication to wait on the mail. I went to pick up my prescription today (9/4/25) and was told I needed a prior authorization. I have previously not had to do this. I was told the authorization would take about two weeks to process. I am out of medication as of today. I called the help line and was hung up on the first time and the other time put on an eternal hold. My ** is out till Monday and I can not get the prescription changed. I will be without medication until at least Monday. How am I supposed to know when a prior authorization is required or not. And how do I get my medication today?
Business Response
Date: 09/30/2025
September 30, 2025

Better Business Bureau Serving **************** and *****************
***************************
************ *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** *******

Dear ********************** is to advise you ****** Riordans concern has been resolved. We contacted Mr. ******** discussed his concerns, and this matter is considered closed.

Sincerely,

***** ******-*****
Executive Correspondence
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going back and forth with this business for over 5 weeks. I have spent countless hours on the phone with this company. No one follows through with anything. They continue to say one thing & the next day something different. They then report they are escalating the case and the next day I am told about a different issue. They are withholding a much needed medication & playing some kind of game it feels like. No one has a clue how to do their job. One day the insurance approved & the next They say it didnt. Then they report the medication will be delivered in around 3 to 5 days and this has been going on for weeks. It is the most infuriating experience. I am also reporting them to the pharmacy board. The doctors office staff has also been in touch with them & reports never experiencing such difficulties previously with other companies. This company needs to be more professional, follow through & have more effective followers through.I also would like to note this would be ************************************************* a medication that was necessary for a terminal illness. I am concerned for others experiencing the same problems. It is going to cause them to have even more issues. This company should be SHUT DOWN.
Business Response
Date: 09/15/2025
September 15, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** **********

Dear ********************** is to advise you that ****** Schiavellos concern has been resolved.

We contacted Ms. ********** and discussed her concerns; however,we attempted a second outreach to follow-up but have not been able to discuss this matter further. ********************* have additional questions or desire any further explanation or information, we will be happy to assist and can be contacted directly.

At this time, this matter is considered closed.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Initial Complaint
Date:09/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint to formally document and escalate ongoing issues I have experienced with Accredo Specialty Pharmacy and Express Scripts over the past two years. These issues have significantly impacted my health and finances and include:- Repeated billing errors and miscommunication between Accredo and Express Scripts - Extensive time spent on phone calls with representatives and supervisors, often exceeding an hour per call and occurring multiple times per month - Automated calls from Express Scripts indicating delays in medication shipments that contradict information provided by Accredo - A hospitalization in November 2024 due to missing two months of critical medication caused by billing issues - Persistent problems despite having copay assistance and debit cards, acknowledged by the copay program itself - A recent incident where a routine call lasted over 30 minutes and dropped, reflecting ongoing inefficiencies - Concerns about transitioning to a new insurance provider (*****) and the risk of further delays As a school leader, I understand the importance of efficient operations and ethical practices. The current system between Accredo and Express Scripts lacks coordination and transparency, placing undue burden on patients.I am also submitting this complaint to:- ********** Blue Shield (BCBS), through the ******************** Insurance Cooperative - Teacher Retirement System of Texas (TRS), which managed my insurance and prescriptions I am requesting that the BBB review this complaint and assist in ensuring these companies are held accountable for their practices. I am happy to release health information as well as permission to review phone call transactions in order to assist with this complaint.
Business Response
Date: 09/17/2025

September 17, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** ***************

Dear *********************** you for bringing this matter to our attention.

This is to advise you that ****** ********-Bishops concerns are being addressed.

We have been in contact with Mrs. *************** and will remain in contact through completion.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence
Customer Answer
Date: 09/19/2025
They gave not given me a resolution. I have spoken with a corporate off person, but they have found yet another issue and am awaiting that call in the next week.
Business Response
Date: 09/25/2025

September 25, 2025

Better Business Bureau Serving **************** and *****************
***************************
***********, *******; 63102
Attn: Dispute Resolution Department

Tracking ID: ********
Complainant: ****** ***************

Dear ********************** is to advise you that ****** ********-Bishops concerns have been resolved.

We spoke with Mrs. *************** and discussed her concerns; however, we attempted an additional outreach to follow-up but have not been able to discuss this matter further. Should Mrs. *************** return our call, we will be happy to assist.

Sincerely,

***** ******-*****
Senior Manager, Executive Correspondence

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Express Scripts is NOT a BBB Accredited Business.