We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Delivery

Metabolic Meals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from ****************************, a food meal prepping service. I ordered one time to see if I would like the food. There was no subscription sign up when I put my order in. So I knew it was a one time thing. Come to find out they now say when you place an order you make a subscription after the first meals. It says it nowhere on the site, and when I ordered the first meals it never said anything. So I didnt know they do this and when I figured it out that Im now enrolled in their subscription they said it was too late to cancel the second order. They refuse to give me a refund as I never gave them permission to use my credit card for the second round or any subscription sign up. I looked around online and other people have talked about shady dealings like that with this company. On top of that, they made the second order 50 dollars more than the first order. On the site they do not mention anything about signing up for a subscription after you place an order, it is very misleading. Also on the site they say things like subscription free plan and say that you arent locked in a subscription.

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Setup an account and made 1 purchase of their meals. You are not told that it is a subscription service. If you dont go to their site and skip a delivery, you will be shipped meals that you did not pick out. Mine cost me $129.37. Cancelling is impossible to do on their website. I had to call them about it. They have to send you a link to cancel.

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a meal delivery service. Each week, I select meals, then are then prepared and shipped to me. I want to cancel the service, so I assumed that I skipping selecting any meals, I would have no order for them to send me. However, this is not the case. They instead arbitrarily pick meals for meal based on my previous order and send them anyway leading an unexpected set of meals and credit card change.

  • Initial Complaint

    Date:02/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two weeks of meals from Metabolic Meals. My initial delivery arrived late due to shipping delays. I had already ordered the second week when I received the first week. I decided the method of delivery and the date delivered were not going to work with my schedule so I decided to cancel. The site states you can cancel at any time. I am not trying to cancel the order due to arrive this week, but I do not want my credit card left on the site and the instructions are very ambiguous. When I reached out to customer service I received an email stating turn off the service which is not explained anywhere how to do that. I want the service turned off and my credit card info deleted.

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled my subscriptions for food delivery and yet they keep sending me the food and billing me, I have received emails from them saying that they are aware and will update the cancellation in the system, but the food deliveries have not stop, and this is more than I can eat or store in my home.

    Business Response

    Date: 02/19/2025

    Hello,

    We ended up refunding the customer.

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Metabolic meals allows you to choose meals to order and be delivered or to skip the order for the week. I skipped the order for the week of 1/7/2025. I confirmed on Friday, 1/2/25 that the order was skipped. I get an email today, 1/7/2025 to look out for my delivery coming this week. These meals cost $12-14 a pop and due to the holiday I had a negative balance in my account. that automatic payments come out of. This is how I know I skipped the order, because I did not transfer money to the automatic account. ********************** charged my account anyway and are sending me meals I did not choose. I am looking for a refund for their negligence.

    Business Response

    Date: 01/08/2025

    We did inform this customer the following "I do show a **** on your account, however, it is for the week of Jan 13th." Our system shows they ****ped the wrong week, and on top of that we offered to provide a credit towards a future order and they get to keep the order.

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have repeatedly skipped and tried to cancel my account after my first delivery and the rudeness that came from that email. Have tried to call the company with the number listed on their site and get a response that says no agents available to take your call. Today I was charged for a delivery that is supposed to be here on Dec 24th that I did not approve or choose! Contacted the company and they told me they would try to issue a credit for me to use at a later date. I dont want a credit. I want my money back for a delivery thats coming that I didnt place and on a date I wont be home. I should have read all the complaints and reviews here and on trust pilot before placing an order. Who knew businesses still conducted themselves in this manner.

    Business Response

    Date: 12/22/2024

    Customer reached out to us only 1 once Thursday 10:14 am 24 hours after the deadline and few hours after the order was billed.

    We replied within mins Thursday 10:21 am - letting them know that we will try our best to flag the order and stop but since the deadline has passed we can not promise anything.

    Customer Answer

    Date: 12/24/2024

    Complaint: 22711205

    I have reviewed the business' response and am rejecting it because:

    I called several times and was told that there was no agent available to speak to. Your phone system does not work. You respond telling people that its a subscription and then you send out emails saying you have a non subsciption service. 


    Sincerely,

    ****** *******

    Business Response

    Date: 12/31/2024

    We refunded this customers order. 

    Customer Answer

    Date: 12/31/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** *******

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant cancel my subcription. When I call the number it immediately says there is no one available to answer the call and I have sent multiple emails with no response. I want them to cancel my meals and stop charging my credit card. The site says you can cancel at any time, but that is not true.

    Customer Answer

    Date: 12/17/2024

    The metabolic meals finally responded and said I was unsubcribed . I am still receiving emails that my next order is on the way.  If I am truly unsubscribed, I am satisfied.

    Business Response

    Date: 12/22/2024

    This was our last email to the customer, had placed multiple orders with us and forgot to skip a week. then they turned off their subscription which tell us they were aware of the deadlines.

    "Hello, 
     
    I do show that you turned off your subscription with us.
    However, this was after the deadline for delivery this week. The
    deadline was 12/11 at 8:59 AM CST and I show that you canceled your
    subscription on 12/13.
     
    This week is the last week on your subscription with us.

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as most every other complaint on this company. They do not make it known you are signing up for a subscription, so meals were chosen for me without my approval and my credit card was charged. To make matters worse, my first order was for 6 meals and they auto-selected 8 meals. This is an extremely misleading and unethical business model, and by the looks of their BBB score, I am far from the only one who has been taken advantage of. Their customer support offers no apology or rectification - only templated email replies. I am seeking full reimbursement of $121.57 put back on my credit card immediately.

    Business Response

    Date: 12/31/2024

    Our team refunded this customers order on Nov ******** am CDT.

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up after seeing it was a non-recurring subscription meal service and got my first box. Then a week later I was charged $148.93 for meals I never agreed to or chose. I'm away week for business when the meals will arrive! I would like a refund as I never approved this choice and no commuciations! Awful!

    Business Response

    Date: 11/19/2024

    This customer used to have an account with us under a different email which they closed because they are realized we are in a subscription service. They reopened under a different email address which caused their account to be created as a different customer. At this time that is the reason we did not cancel or honor a refund.

    Customer Answer

    Date: 11/20/2024

    Complaint: 22570174

    I have reviewed the business' response and am rejecting it because:
    I had an account about a year ago where I was told it was not a subscription-based service.  I wanted to try it again and couldn't remember my password so I set up a new account but never expected to get billed for another order especially when I'm out of town this week for a business trip. 

    Sincerely,

    *** ******

    Business Response

    Date: 11/25/2024

    I am not sure we can say at this point. As the customer signed up with a different email address which caused it a different account was opened. A year ago the system was subscription service and this week it's still the same. The customer was aware that we are subscription service, if you create a new account the subscription will be created.

    Customer Answer

    Date: 11/25/2024

    Complaint: 22570174

    I have reviewed the business' response and am rejecting it because: I've been getting emails saying its a subscription free service.  That is very misleading!!!



    Sincerely,

    *** ******

Metabolic Meals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.