ComplaintsforVSC Repair Services

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/16 I received a letter in the mail claiming that my vehicles warranty would expire if I did not call into the number provided. Once doing so I was asked a few questions about my vehicle which they already had information on, and was told that my manufacturers warranty could only be applied if I went through their steps and ultimately paid for their warranty.They impersonated being the owner of my manufacturers warranty multiple times during the call claiming that all repairs would be out of pocket without buying their service.They are not representatives of ******* in any way, and are trying to deceive customers with classic scam tactics into buying redundant and empty services.

  Business response

  11/20/2023

  Better Business Bureau
  Dispute Resolution Department
  ************************************************************************************************
  
  RE:  Case No. 20881661
  
  ***********************************
  ***************** SE
  *****************

  Dear BBB Dispute Resolution Department,

  I received email notification from your office dated Thursday November 16, 2023 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to this consumers complaint with the following statement.

  This consumer responded to a mailer on Thursday November 16, 2023 at approximately 3:43PM CST with an inbound call to the number provided on his mailer.

  Upon review of the sales call that this consumer referenced in his complaint, there was absolutely no evidence of any misleading information whatsoever. At no point did the sales representative indicate that we are his dealership or make any misleading statements at any point during his interaction with this consumer.

  Furthermore, it is extremely frustrating when a consumer is provided a forum to create a complaint only to cause a situation that doesnt exist in the least. This consumer not only had zero intention to purchase anything; he simply allowed the sales representative to go through the motions of our qualification process only to tell him at the end of the call that he thinks this is all B.S. and then very crassly tells my representative to go F*** himself. At no point did our sales representative do anything inappropriate on this call.

  This type of complaint is completely baseless!  As an A+ rated business with the BBB, we find it extremely irritating that the Better Business Bureau allows this type of complaint to manifest in any way, shape, or form. I further ask that the Better Business Bureau stricken this complaint from our record immediately as it is completely misleading to the public about our business and totally baseless from the outset.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,  

  *******************
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                     

  Customer response

  11/21/2023

  Complaint: 20881661
  
  I am rejecting this response because:
  1. The representative stated multiple times that I would not have any warranty coverage if I did not purchase from them, which is intentionally misleading.

   

  2. The representative called themselves a "manufacturers warranty" multiple times, even if they stated "extended" at any point they intended to pretend as a partner of ************* LLC.

  This is nothing more than a scam hoping that you don't have your warranty information in front of you, or that you don't do a search on the phone number, and they use smokescreen and scare tactics to get unaware users to purchase redundant or completely useless coverage for their already warrantied vehicle.

   

  The owner who responded to my message should be ashamed of himself, and he will be lucky if he doesn't end up in prison for this scheme.

   

  I am asking again for the BBB to open an official investigation into this ruse, and **** them as a predatory company. 

  
  
  
  Sincerely,
  
  ***********************************

  Business response

  11/22/2023

  Better Business Bureau
  Dispute Resolution Department
  ************************************************************************************************
  
  RE:  Case No. 20881661
  
  ***********************************
  ***************** SE
  *****************

  Dear BBB Dispute Resolution Department,  

  I received an additional email notification from your office dated Wednesday November 22, 2023 regarding the above referenced matter.

  Upon review of the consumer's additional statement provided by your office, I am not going to further dignify this complaint with any further response.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,  

  *******************
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                     

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom it may concern,I am writing to formally file a complaint against VSC RepairServices and their associated company, Paylink Direct. I believe I have been misled and possibly defrauded by these companies, and I would like the BBB to be aware of my experience and take appropriate action.In November 2022, I was contacted by VSC RepairServices with a notification that my car warranty was about to expire. They offered me a service, facilitated by Paylink Direct, that promised to cover all repairs on my car for the subsequent three years. After our agreement, I have been paying them $200 monthly. However, when I recently attempted to utilize their coverage for an oil change and maintenance, the repair shop informed me that they did not accept coverage from VSC RepairServices.Upon contacting VSC RepairServices, they advised me to fax the receipt to their address for a refund. It's been [duration since sending the fax, e.g., "two weeks"] since I followed their instruction, and I have not received any communication or the promised reimbursement.Moreover, after reviewing the BBB's reports, I discovered that there are numerous similar complaints lodged against both VSC RepairServices and Paylink Direct, which heightens my concern regarding their legitimacy and business practices.I am requesting:A full refund of all the amounts I have paid to VSC RepairServices and any payments facilitated by Paylink Direct.Assurance that no further funds will be debited from my account by either company.An investigation into these companies' practices to prevent other consumers from potential deception or fraud.I have attached copies of my agreement with VSC RepairServices, documentation of Paylink Direct's involvement, receipts of my payments, and the receipt from the repair shop for your reference.Thank you for your attention to this matter. I hope that with the assistance of the BBB, this issue can be resolved promptly and justly.

  Business response

  08/10/2023

  Better Business Bureau
  Dispute Resolution Department
  ***********************************************************************
  
  RE:  Case No. 20440707
  
  *****************
  ************************* 318
  **********,** 22304

  Dear BBB Dispute Resolution Department,                                                                                                                                                                                                     

  I received email notification from your office dated Tuesday August 8,2023 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  This consumer purchased a vehicle service plan on a 2017 ****** Tacoma on November 18, 2022.

  This consumer reached to our customer support unit on July 10, 2023 to inquire about how to use the maintenance portion of the coverage to cover an oil change. The support rep explained that the deductible is not required when using the maintenance for oil changes. The deductible is only required on repair claims. Rep then sent a copy of her ID cards via email.Email was sent to ********************.

  The consumer called in again to our customer support unit on July 20, 2023. On this call the consumer stated that shed had difficulty using the service. She did not mention on the call that her repair shop would not accept the coverage plan. She stated that she paid out of pocket for the oil change. The support rep promptly gave her the steps needed to get her reimbursed for the portion of the oil change that her Administrator covers. The support rep explained that she just needs to fax or email the invoice and paid receipt, and a reimbursement check would be cut to her within 30 ****.

  This consumer again contacted our customer support unit again on July 24, 2023, to confirm the email address and fax number given for the reimbursement on her oil change by the support rep **** earlier.

  We certainly understand this consumers confusion when dealing with multiple parties involved in her vehicle service contract. It can be confusing when dealing with a selling agent, a pay plan provider, as well as the Administrator that approves and pays claims. We certainly want to share with this consumer that the allegations of fraud and legitimacy are unfounded and completely unnecessary. All three companies involved in providing the service she purchased are extremely reputable companies each with A+ ratings with the Better Business Bureau.

  We are more than happy to accept and process this consumers cancellation request as soon as its received in writing. As the selling agent, we must receive all cancel requests in writing as we are not party to the contract. We will promptly process her cancellation once received.We have sent an email to her pay plan provider to stop all future payments. 

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,  

  *******************
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                     

  Customer response

  08/11/2023

  Better Business Bureau:
  Dear VSC Repairs,
  
  I hope this message finds you well. My name is *****************************, and I am writing to formally request the cancellation of my services with VSC Repairs.
  
  I entered into an agreement with your company with the expectation of receiving the services as outlined in our contract. However, I have experienced significant challenges in accessing these services. Not only have I found it difficult to utilize the services, but on the occasion that I attempted to use them, I also discovered that I was not reimbursed for my car maintenance, which, to my understanding, was included in our agreement.
  
  Given that I have not benefited from any of the services I paid for, I am requesting a full refund of all my payments made to [Company's Name]. It's essential to note that during these challenging times, every financial decision counts, and ensuring that customers receive what they pay for is of utmost importance.
  
  If I do not receive a satisfactory response or the appropriate refund, I will regrettably be forced to consider further legal action. This is not my preferred route, and I genuinely hope we can resolve this matter amicably and efficiently.
  
  I appreciate your prompt attention to this matter and expect to hear from you soon. Your understanding and swift resolution will be greatly valued.
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long a refund is provider for all past payments.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I received a letter extending my auto warranty and called them in January. I told them that I would not sign the contract in the middle of the process, but they unilaterally signed the contract saying that I could no longer stop in the middle of the process. I then told them I wanted to cancel and they told me to send a cancellation application to the address listed. But it came back with no address. I'mhaving trouble finding the correct address. I have coutacted my credit card company to stop the debit and have not made any payment.

  Business response

  03/27/2023

  Better Business Bureau
  ******* ********** ********** *** * ********* ***** **** *** ****** *** ***** *** **** *** ******** **** ****** ***** ****** ** *********** ** *****

  
  Dear BBB Dispute Resolution Department,   

  I received email notification from your office dated Tuesday March 23, 2023 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  This consumer purchased a vehicle service plan on a 2017 Subaru Outback on January 27,2023.

  We received notification from our credit card processor on March 6, 2023 that this consumer filed a fraudulent chargeback for the February 24, 2023 monthly payment of $206.67 stating that the coverage was cancelled. We promptly provided rebuttal documentation to the card issuer to prove that the charge was authorized and should remain in force.  

  This consumer contacted our client support unit 4 days earlier on March 2, 2023. The support rep had a very difficult time trying to handle an obvious language barrier. It does not appear that the consumer was able to convey what was needed.

  We have processed the consumers cancellation request as of this notice.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,    

  ***** ****
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                      

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  09/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Earlier in April of this year I purchased an Auto protection policy from a company with no name. I was sent a notice in the mail that said my auto warranty will expire if I didn't respond to this letter. They had my make, model and year of my vehicle, so I assumed this was a policy from the previous owner because I just purchased this car a few months ago It looked like this company was legit. I went ahead with purchasing this policy with a 3 year contract for the amount of $2,647.00. I waited all day for my confirmation to be sent to me via E-mail but I never got one..so I panicked and called my bank at 3am because my gut feeling was.."oh no, this company must be fraudulent" I put a hold on the check. An investagation began on this so called company and by ***** ***** ****. After awhile I was notified by mail that the investigation was done. The letter said. My $2,647.00 will be reversed in 10 business days and the case will be closed. I forgot about this transaction assuming it was closed in my favor but it was just the opposite. I was in the hospital for 7 days with a kidney disease malfunction When I got home I noticed that amount was taken from my bank account. I couldn't believe it!! They took my money and cancelled my policy. I called them and said "What's going on here?" The receptionist told me. "Well, we won the case and cancelled your policy because you put a hold on the account" Well, stupid me...didn't know this could be possible I was and still am furious. After many attempts to get a refund they pretty much said to me "too bad we won" attitude. The bank can't do anything nor can the police so I'm writing this to let people know that this company with no name is very fraudulent and know how to scam the banks too..I closed my ***** ***** **** account and will never bank with them again.. I was ripped off so unprofessionally by both parties which makes it hard for me to ever trust these banking systems and these "Vehicle Alert Notice"

  Business response

  09/08/2022

  I received email notification from your office dated Tuesday September 6, 2022 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  This consumer purchased a vehicle service plan on her 2011 Ford Escape on April 4, 2022.

  We received notification from our credit card processor on May 31, 2022 that this consumer file a fraudulent chargeback for the full purchase price of her service contract stating that the charge was unauthorized. We promptly provided rebuttal documentation to the card issuer to prove that the charge was authorized and should remain in force. The chargeback was overturned on this consumers purchase.

  This consumer contacted our client support unit on July 20, 2022 to request instructions on how to cancel her policy and receive a refund. This was the first time this consumer contacted us to cancel her coverage. The support rep provided the cancellation instructions as outlined in this consumers contract.

  This customer called in again on July 28, 2022 to confirm the cancellation instructions that she had been given. Procedures were provided again on this call. This consumer’s cancellation request documents were received on August 4, 2022. One of the required documents requested was missing.

  This consumer called in again on August 12, 2022 to follow up on her cancellation request. She was notified on this call of the missing documentation needed to process her cancellation. The client support rep emailed her the necessary state form on this call to ensure proper cancellation. She was informed that once received a pro-rata refund will be issued to the credit card on file.

  This consumer’s missing documentation was received on August 22, 2022.

  This consumer’s refund was issued on September 7, 2022 to the credit card on file.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,      
  
  General Sales Manager

  VSC Repair Services                                                                                                                                                                                                                      

  Customer response

  09/08/2022

  Complaint: ********
  
  I am rejecting this response because:  I am not rejecting this response but, one problem.  I just closed that bank account this Tuesday Sept.6th.  I can't believe the bad timing because I've been waiting for this refund for a long time..I would like to request a check in the mail.  That was what our official plan was from the beginning.  Thank you for this quick response.  Call or e-mail me when you receive this e-mail please.  Thank you, **** ********  ***** ********
  
  
  
  Sincerely,
  
  **** ********

  Business response

  09/12/2022

  I received email notification from your office dated Tuesday September 6, 2022 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer's supplemental response with the following statement.

  The requested refund was successfully processed to the consumers credit card on September 7, 2022. If the consumer has any further questions regarding the refund that was processed, we recommend contacting her credit card issuer. We now consider this matter resolved.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,

  General Service Manager

  VSC Repair Services

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May/23/2022 I have contacted the company with my concern to cancel my payment plan the guy on the phone saiid alright they would. Just this day I got $110 taken out of my account don’t go with this company it’s a ripoff. If possible I want a full refund. They took money out of my account without telling me.

  Business response

  05/24/2022

  Better Business Bureau
  Dispute Resolution Department
  *** * ********* ***** **** *** ****** *** *****
  
  RE:  Case No. ********
  
  ******** ******* **** ***** ** ********* ** *****                                                                                                                                                   

  Dear BBB Dispute Resolution Department,                                                                                                                  

  I received email notification from your office dated Tuesday May 23, 2022 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  This consumer purchased a Month to Month renewable vehicle service plan on his 2008 Nissan Frontier on March 14, 2022.

  Our client support unit received a call from this consumer on April 14, 2022. During this call the consumer stated that he could not afford the monthly payments and that he would need to cancel his policy. After addressing this consumer’s cost concerns, our representative was able to offer a more affordable monthly rate. The rep was able to reduce this consumer’s monthly payments from $170.99 to $110.99 going forward. The adjustments were made, and no additional calls were received regarding this consumers contract.

  Our client support unit received a call yesterday on May 23, 2022 from this consumer now stating that he cancelled his service contract in April when he called, and that the monthly recurring charge of $110.99 was processed to the credit card on file. He demanded that the representative give his money back.

  After reviewing the April 14th call. I was unable to substantiate any of the claims this consumer stated in his complaint to the BBB.  

  To resolve this consumers complaint amicably, I have refunded the monthly payment of $110.99 processed on May 23, 2022 to the consumers credit card on file. We have removed all payment information on file and have cancelled this consumers service contract as directed.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,      

  ***** **** ******* ***** ******* *** ****** ********                                                                                                                                                                                                                      

  Customer response

  05/24/2022

  Complaint: ********
  
  I am rejecting this response because:review the phone calls I’ve called three times the first was saying I want the warranty the second time was to tell them I do not want it and was told by one of there customer assist representative they would put a note to cancel my policy. Then I was told if I had the money to pay for that month I said I did just to get it over with that was the end of that conversation. The third time I called was to say why I was charged when I said I didn’t want there services in the second call. Please review all the calls that have come from this number.
  
  
  
  Sincerely
  
  ******* *******

• Initial Complaint

  04/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I received a letter in the mail a few months ago regarding my warranty being expired and that it needed extended. I set up the warranty and upon completion I called back almost immediately to cancel because I knew that something was off. I was told that I needed to wait until the contract to come in the mail and sat on the phone for about an hour with a lady trying to convince me as to why I needed it. I called them 3-4 times after that to get it cancelled because I dont want it and I shouldnt have to pay for something that I dont want because per the contract it says that I can cancel at any time. It is ridiculous and I dont want it. I also sent back the contract with which it was mailed back to me because the address was wrong (not surprised) when I wrote the address exactly as stated on the the contract. I just want it this to be fixed because its so stressful.

  Business response

  04/18/2022

  Better Business Bureau
  Dispute Resolution Department
  211 **********, Suite 2060
  *********, **. 63102
  
  RE:  Case No. 17048857

  *******************************
  12724 *****************
  ************, ** 23606

  
  Dear BBB Dispute Resolution Department,

   I received email notification from your office dated April 16, 2022 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  This customer purchased a Platinum vehicle service plan on a 2015 ******* Sonata on January 12, 2022.

  I have reviewed the call recordings of the interactions this customer had with client support regarding cancellation of her contract and have been unable to substantiate any of the claims this customer has made.
  ****************** called client support on January 12, 2022 after she activated her purchase and requested to cancel the contract. Her concerns were addressed by the support representative and she decided to keep the coverage on that call.

  ****************** called client support again on February 25, 2022 and requested to go ahead and cancel her contract. After speaking with the client support manager, she was offered a lower monthly payment plan to reduce her monthly payment obligation and she again decided to keep the policy in force. The reduced monthly payment was implemented on her contract as agreed.
  

  We have had no contact with this consumer since the February 25, 2022 phone call.

  We were surprised to learn of this customers complaint with the BBB as we have done all we can to honor this customers requests. We certainly apologize for any confusion that this customer may have experienced and are happy to cancel her coverage plan upon written request as outlined in her coverage documents. As an added measure, we have gone ahead and removed all payment information on file and no future payments will be processed.
  

  If there is anything I can do to further assist in this case, please feel free to contact my office.
  

  Best Regards,      
  

  *******************
  General Sales Manager

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not know where to send the service contract back to because the last time I tried to send back the booklet in order to cancel, the address was wrong and was resent back to me. Please give me an updated address. Thank you.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This document is to serve as a detailed description of a dispute against all companies or affiliates listed Auto Warranty Contract 3142024094ICUS, EFS Companies **********, Repair Services Center, Omega Auto. List of events 7/15/2021 Purchased a salvaged vehicle from an online seller $5400.00.7/30/2021 Registered the vehicle with the MVA.08/1/2021I received a lime green card in the mail including the Make, Model, VIN, and Mileage of the car I had purchased informing me that the Manufacturing warranty was about to expire on the vehicle and to call to extend the warranty .8/16/2021 I spoke with ************************* to set up a ******************************* Agreement for the USED Powertrain Enhanced package for $167.99 that day and monthly. 8/18/2021Auto Warranty Contract 3142024094ICUS withdrew $167.99 .8/20/2021 My vehicle does not pass inspection. I contacted the Repair ************** to inform them that my car wont pass inspection, and if the work that was needed would be covered under the warranty. The customer service agent instructed me to take the vehicle to any mechanic shop and they would call in to file a claim for services. I took the car to Billions Auto Ent.8/26/2021 Billions Auto Ent. contacted the auto protection claims department number **************) about the maintenance needed; the claims department determined the services were not covered due to wear and tear.8/26/2021 Billions Auto Ent $255.00 out of pocket expense which at the time I understood. 9/20/2021 $167.99 withdrawn by EFS Companies ********** 10/20/2021 $167.99 withdrawn by EFS Companies ********** 11/19/2021 $167.99 withdrawn by EFS Companies ********** 12/20/2021 $167.99 withdrawn by EFS Companies ********** In Conclusion I would like to receive a refund for 5 payments of $167.99 totaling $839.95 due to not initiating the cancellation of the contractual agreement. The services that were rendered were not able to be fulfilled due to the contract being fraud

  Business response

  03/02/2022

  Good Morning,
  
  This complaint should be moved to the sellers BBB page, since that is who is solely responsible for set up, cancellation, and any potential refunds.   
  
  Regards,
  
  *********************************

  Business response

  03/03/2022

  From: ********************************* <**************************>
  Sent: Thursday, March 3, 2022 4:03 PM
  To: ************************* <***************************************>
  Subject: RE: BBB Complaint #******** - **************************

   

  Good Morning,

   

  I did send them the sellers BBB page at the time. I linked it to sellers BBB page.

   

  ****************************************************************************************************************************************************************************

   

  Sincerely,

   

   

  *********. B

  Compliance Officer

  **************************

  office: ************

  Fax: ************

  

       
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  Confidentiality Notice:  This e-mail may contain confidential, proprietary information.  It is intended solely for the named recipient(s) listed above and should be maintained in strictest confidence. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED.   If you have received this e-mail in error, please immediately notify the sender and delete this information from your computer and destroy any related paper copies.

   

  Business response

  03/08/2022

  Better Business Bureau
  Dispute Resolution Department
  ************************************************************************************************
  
  RE:  Case No. 16750226
  
  *************************
  ****************************************
  Waldorf, MD 20602 

  Dear BBB Dispute Resolution Department,                                                                                                                                                                                                            

  I received email notification from your office dated Monday March 7,2022 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.
  

  This consumer purchased a Month to Month renewable vehicle service plan on her 2012 Jeep Liberty on August 16, 2021.
  

  After further review, this consumer never made any additional contact with our offices about her purchase until our client support unit received a call to initiate a claim on January 10, 2022. Our client support unit also received a subsequent call on January 12, 2022 from this consumer stating that the claim is being denied due to a salvage title. She stated on that call that she didnt know she purchased a vehicle with a salvaged title and that she would like to cancel her coverage. She also stated she felt that somehow, we should have known that her title was defective before she purchased the coverage.
  

  This consumer purchased coverage that renews on a 30-day basis. As such, the coverage remained active for each month that she renewed her coverage. It was only when she discovered that her title was defective upon submission of a repair claim that she requested cancellation of her coverage plan.
  

  As requested, our client support representative promptly removed her payment details to stop the automated contract renewal. As a result, this consumers contract did not renew,and her coverage was cancelled.
  

  While we share this consumers frustration, we did provide valid coverage until the vehicles qualification status changed on January 12, 2022. We wish this consumer the very best in her vehicle purchases moving forward.
  

  If there is anything I can do to further assist in this case, please feel free to contact my office.
  

  Best Regards,      
  

  *******************
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                      

• Initial Complaint

  10/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased car warranty for a new car that I bought. Received call from company thinking it was my insurance company and bought paid $250.00, charge to my card from my bank. I told my wife and she informed me that she had already added the vehicle to our policy. Called company and was told cancellation was not received on time, had a 30 day window to cancel. Sent cancellation on June 8, 2021 which it had more than enough time to get there. Service contract number VRSMC *****. Seller was Repair ************** ****************************** phone *************

  Business response

  10/28/2021

  From: ********************************* <**************************>
  Sent: Thursday, October 28, 2021 4:13 PM
  To: Info <************************************>
  Subject: RE: You have a new message from the BBB of Northeast Florida complaint #********.

   

  Good Afternoon,

   

  As stated in the complaint, it should be directed to Repair Service Center PO Box8597 ****************** phone *************

   

  We dont sell, cancel, or refund. Thank you for your assistance

   

  Sincerely,

   

   

  *********. B

  Compliance Officer

  **************************

  office: ************

  Fax: ************

  

       
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  Confidentiality Notice:  This e-mail may contain confidential, proprietary information.  It is intended solely for the named recipient(s) listed above and should be maintained in strictest confidence. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED.   If you have received this e-mail in error, please immediately notify the sender and delete this information from your computer and destroy any related paper copies.

   

  Business response

  10/29/2021

  Better Business Bureau
  Dispute Resolution Department
  ************************************************************************************************
  
  
  RE:  Case No. 16063367
  
  ***********************
  10742 Channel Dr
  *********************;  

  Dear BBB Dispute Resolution Department,

   I received email notification from your office dated Monday October 29,2021 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  **************** purchased a vehicle service plan on his 2018 ****** RAV4 on May 14, 2021.

  After further review, the cancellation request was made in writing to *************** directly. As a result, the cancellation request was delayed and not forwarded to the selling agent until after the 30-day grace *********************** consideration of this cancellation miscommunication, we have cancelled **************** service contract as requested and have issued the requested refund to the credit card on file. We certainly apologize for any inconvenience this may have caused.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,      

  
  *******************
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                      

  Customer response

  11/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on august 5th i unfortunately signed up for a car warranty that i did not need. they have not provided any id cards or further information on how this warranty would work. i tried calling to cancel immediately & they would not answer the phone. i eventually was able to get through and they would not allow cancellation of policy. they gave an address i could send a written statement to stating my desire to cancel the policy, which i did. i immediately called my bank to let them know of the scam and change my bank information. they were still able to charge me through changing their merchant name. this is a complete scam, they have no website and i have seen many similar complaints on here regarding this "merchant" not only has my written statement been sent out telling them to cancel the policy, i also expressed that on the phone in which they refused to help in any way or cancel the policy over the phone. these people need to be shut down and stopped before more people are scammed

  Business response

  10/06/2021

  Better Business Bureau
  Dispute Resolution Department
  211 N Broadway, Suite 2060
  St. Louis, MO. 63102
  
  
  RE:  Case No. ********

  ******* ********
  *** ********** ****** *********** ** *****       

  Dear BBB Dispute Resolution Department,

  I received email notification from your office dated October 6, 2021 regarding the above referenced matter.

  Upon review of the consumer statement provided by your office, I hereby respond to the consumer complaint with the following statement.

  This customer purchased a vehicle service plan on a 2016 Subaru Outback on August 4, 2021.

  I have reviewed the call recordings of the interactions this customer had with client support regarding cancellation of her contract and have been unable to substantiate any of the claims this customer has made.

  Ms. ********’s spouse called client support on October 4, 2021 and requested to cancel the contract. This is the first interaction we’ve had with this customer since purchasing the coverage plan.

  This customer disputed the initial activation payment of $154.99 claiming to the card issuer that the transaction was cancelled. Our dispute response team subsequently provided proof that the transaction was not cancelled, and the disputed charge was overturned.

  This customer also made two (2) additional payments to the payment processing company (EFS Companies) for the payments due per the coverage plan. The customer finally reached out to our office 2 days ago to request cancellation of the policy.

  We certainly apologize for any confusion that this customer may have experienced and have processed the cancellation of her contract as requested. As a result, no future payments will be processed for this coverage plan. We have submitted a request to EFS Companies to refund the payment processed on October 4, 2021 in the amount of $154.99.

  If there is anything I can do to further assist in this case, please feel free to contact my office.

  Best Regards,

  ***** ****
  General Sales Manager
  VSC Repair Services                                                                                                                                                                                                                                                                     

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩