Business ProfileforVSC Repair Services

To whom it may concern,I am writing to formally file a complaint against VSC RepairServices and their associated company, Paylink Direct. I believe I have been misled and possibly defrauded by these companies, and I would like the BBB to be aware of my experience and take appropriate action.In November 2022, I was contacted by VSC RepairServices with a notification that my car warranty was about to expire. They offered me a service, facilitated by Paylink Direct, that promised to cover all repairs on my car for the subsequent three years. After our agreement, I have been paying them $200 monthly. However, when I recently attempted to utilize their coverage for an oil change and maintenance, the repair shop informed me that they did not accept coverage from VSC RepairServices.Upon contacting VSC RepairServices, they advised me to fax the receipt to their address for a refund. It's been [duration since sending the fax, e.g., "two weeks"] since I followed their instruction, and I have not received any communication or the promised reimbursement.Moreover, after reviewing the BBB's reports, I discovered that there are numerous similar complaints lodged against both VSC RepairServices and Paylink Direct, which heightens my concern regarding their legitimacy and business practices.I am requesting:A full refund of all the amounts I have paid to VSC RepairServices and any payments facilitated by Paylink Direct.Assurance that no further funds will be debited from my account by either company.An investigation into these companies' practices to prevent other consumers from potential deception or fraud.I have attached copies of my agreement with VSC RepairServices, documentation of Paylink Direct's involvement, receipts of my payments, and the receipt from the repair shop for your reference.Thank you for your attention to this matter. I hope that with the assistance of the BBB, this issue can be resolved promptly and justly.