58 Customer Reviews
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Review from Donald J
1 star04/24/2024
My house is less than 900 square ft. November and December 2022 my electric bill was $120. per month. Suddenly Ameren decided to start increasing my bill. In less than a year Ameren ******** has more than doubled my bill. Now it is $264.00 plus per month. When Ameren ******** tried to increase everyone's bill through the courts they were denied.......so what does Ameren ******** do?????? They add a lot of unnecessary fake charges as well as they put an outrageous price on Now what they label as Peak and Off Peak hours. Ameren ******** is a monopoly. When I questioned them about it they said nothing is wrong with the meter and basically that is the way it is........they are CROOKS. I have put a complaint in with **********************************.......We have watched Ameren ******** over a very short period of time over charge customers and they are allowed to do this.......why could it be that they pay the government so much so that they can continue to steal from customers.
Ameren Response
04/26/2024
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review from Amanda G
1 star04/23/2024
Being as ameren is a monopoly i had no choice but to use them in my commercial space. I called about stopping service when I realized my landlord had not yet put the service in their name after i was out of the unit. I was told that my options were to have the electric completely shut off or have the landlord call them with a backdate for when i left the unit. When my landlord called they did not backdate it. So i contacted them again and was told that the first person i spoke with lied to me and they never backdate anything ever. So thanks to employees that either don't know their job or blatantly lie to costumers I'm stuck paying for electric in a unit that i had no access too.Ameren Response
04/25/2024
Were unable to discuss specifics about your account on our public page, but please call our customer service team at ************** and they would be happy to discuss this with you. They're available from 7am to 7pm, Monday through Friday.Review from Tia H
1 star04/04/2024
I was enrolled in Peak Time Rewards as it says energy reductions can reap rewards. Well this month I was charged a $543 ******************** charge since peak time was April 2nd at 11am while I was at work and my teenager was home alone. This, very minimal electricity was being used. Yet, this resulted in a $543 charge. After speaking to seven representatives and finally a supervisor, I was told this charge was correct and the charge stands. So now my bill is $500 more this month than last month and the company is perfectly ok with this.Ameren Response
04/08/2024
Ameren Illinois has received the complaints you submitted via the Illinois Commerce Commission and the Better Business Bureau. A written response will be sent to you within 14 days.Review from Marisa V
1 star04/03/2024
Someone in my apartment complex used the my address (the wrong address) to begin service and consequently closed my account for service. ********************** is claiming it is not their mistake and has now charged me for closing that account and will not refund me the money.Ameren Response
04/08/2024
We apologize for any inconvenience, but we are unable to discuss specific account information online. We encourage you to call us at 800.552.7583.Review from dwight a
1 star04/01/2024
i have came to realize that after watching ameren work on my street that the leaders in charge have created there own monster of at least 5 workers watching one worker do his job our electric bill would be 1/3 of what is if those 5 men had a job to doAmeren Response
04/02/2024
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review from Priscilla R
1 star02/27/2024
I have auto pay for this utility and therfore tend not to pay attention to monthly bills until today when I received a bill today for $560+. I went into their website and reviewed past bills only to find that I had not had a bill in 3 months. I called the company and after waiting for almost 10 minutes, was told there was a computer glitch causing this to happen. When I asked if I could split the payments for my bill, I was told I would be assessed a fee! I'm a retired senior citizen and I believe a fee assessed for their problem is outrageous! This is my complaint.Ameren Response
02/29/2024
Thank you for your review. We will look into this issue and send a response within 7-10 business days. Thank You.Review from Eric C
2 stars12/08/2023
Shading business. They keep changing my rate plan without my permission. I have changed my plan back manually twice now. They make it very hard to find how to change on their website.Ameren Response
12/11/2023
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review from Sheryce U
1 star10/27/2023
i had service turned on at a rental property that is vacant & ameren charged me $280.00 for the first month and over $100 for the second month for a vacant property. There was no outstanding bill due or unpaid balances for me. I called and expressed my concerns and no one has reached out. How could a vacant property use that much energy. I asked them to check the meter see if anyone was stealing power ect. ******* said the usage is very high for the property to be empty. This is evident that Ameren UE charges what they want based on the time of year and what ever other factors they decide. I do not appreciate being taken advantage of. I live in ***** in a 3 person household and our bill isn't this half of what ******** is charging. I am not sure what deceptive practices they have going on but i expect answers and a refund.Ameren Response
10/31/2023
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************. Our records reflect that a leader had attempted to return a call and left a message.Review from Yutian X
1 star10/06/2023
My power got shut off this morning so I called. It was because the previous resident didnt pay the due. I moved in in July and they told me I have to pay 205 to get my power back off. But the 205 was starting from April. I ask my leasing office to contact them to verify I moved in July. I told them to transfer the correct amount so I can pay. They just went back and forth and I waited for the whole day and still not got any answer. Now is Friday night and I have to wait till Monday since they dont work on weekends. Every time I have to explain to different agent and Im so sick of it. What the f***Ameren Response
10/12/2023
In reviewing the limited information, it appears this request has already been processed. You can review your account information online at ameren.com or for other questions, contact customer service by calling **************.Ameren Response
10/12/2023
In reviewing the limited information, it appears this request has already been processed. You can review your account information online at ameren.com or for other questions, contact customer service by calling **************.Review from Ashley J
1 star08/16/2023
My bill has gone from 200$ a month to 400$ a month over the last 2 months. Reviewing my bill, nearly $100 in random fees!!! I moved and unfortunately this is the only company available for us now and they know it! Taking advantage of your customers with outrageous fees! No wonder people cant afford anything! You all make millions off your service. Id pay extra to get away from this company if I could! They wont explain their fees either; residential gas energy charge, electric customer charge, gas customer charge, renewable ********************** adjustment charge, fuel adjustment charge, PGA charge, weather adjustment rider ********************** replacement surcharge, energy efficient investment charge, ******** local tax charge, ********** municipal charge UNBELIEVABLEAmeren Response
08/17/2023
We understand you are concern about your bill. In order to assist you further, you may call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.
Customer Review Rating
1.16/5stars
Average of 58 Customer Reviews
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