Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Electric Companies

Ameren
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 552-7583Write a Review

About

Important information

  • Customer Complaint:
    BBB has received consumer complaints about Ameren which primarily allege difficulty switching service from one location to another, billing issues, and poor customer service.  The company has address concerns brought to its attention.

Overview

Ameren

1901 Chouteau Ave

Saint Louis, MO 63103-3003

View Service Area
See Hours
Operating Hours
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Closed
Closed

Find a Location

Ameren has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ameren

      1901 Chouteau Ave Saint Louis, MO 63103-3003

      BBB accredited business seal

    • Ameren

      1800 Ford Ave Effingham, IL 62401-5209

    • Ameren

      4400 Union Blvd Saint Louis, MO 63115

    • Ameren

      Springfield, IL 62702

    • Ameren Illinois, Co.

      200 W Washington St. Springfield, IL 62701

      BBB accredited business seal

    BBB Accreditation & Rating

    Ameren is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Rating

    A+

    Reasons for rating

    • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
    More InformationHow are BBB ratings calculated?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    Electric Company

    BBB Accredited Since: 8/30/1957

    Years in Business: 103

    Products and Services

    Electric Companies, Natural Gas Companies

    Business Details

    Local BBB:
    BBB Serving Greater Missouri & Southern Illinois
    BBB File Opened:
    8/30/1977
    Business Started:
    11/21/1922
    Business Started Locally:
    11/21/1922
    Date of New Ownership:
    8/7/1977
    Business Incorporated:
    8/7/1995
    Type of Entity:
    Corporation
    Alternate Names:
    Ameren Electric CO
    Union Electric
    AmerenUE
    Illinois Power Co
    C I P S
    Central Illinois Public Service Co
    Central Illinois Light Co
    C I L C O
    I P
    U E
    C I P S C O Investment Co
    Ameren Energy Inc
    Ameren Energy Resources Co
    C I L C O R P Inc
    AmerenIP
    AmerenCIPS
    AmerenCILCO
    Amerenue Electric
    Business Management:
    Mr. Marty Lyons, CEO
    Debbie Bailey, Manager
    Mr. Frank Mertens, Regulatory Specialist

    Additional Contact Information

    Principal Contacts
    Mr. Marty Lyons, CEO
    Debbie Bailey, Manager
    Customer Contacts
    Mr. Frank Mertens, Regulatory Specialist
    Fax numbers
    Primary Fax: (800) 449-0176
    Additional Email Addresses
    Complaint: Email this Business
    Inquiry: Email this Business
    Sales: Email this Business
    Technical Support: Email this Business
    Customer Service: Email this Business
    Additional Websites
    ameren.com/missouri/
    Social Media

    Additional Information

    Business Categories
    Electric Companies, Natural Gas Companies

    Latest Reviews

    • Mike K

      "Called to get clarification on a bill and the logic she gave was mind blowing. Winter rates vs summer rates, you have cheaper rates in the winter because you use less but in the summer your rate more than doubles because you use more." ... Read full review

    • Thom S

      "I had and evergreen tree growing into the supply line to my house and I'd tried everything I could to get it out. I called Ameren and expected it to be a week or more for them to come and take care of it." ... Read full review

    • Ramzy M

      "Ameren REMOVEDtbh. They love waking me up with power outages at 3am when i worked all day and have to be up early." ... Read full review

    View all Reviews

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.