Reviews

This profile includes reviews for Alamo Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alamo Rent A Car has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alamo Rent A Car

  600 Corporate Park Dr. Saint Louis, MO 63105

• 

  Alamo Rent a Car of Chicago, LLC

  10255 W Zemke Rd Chicago, IL 60666-5053

• 

  Alamo Car Rental

  500 Aviation Pkwy Ste 15 Greer, SC 29651-6650

• 

  Alamo Rent A Car - Serving Oregon

  9115 NE Airport Way Portland, OR 97220-1352

• 

  Alamo Rent A Car - Serving Alaska

  6450 Airport Way Fairbanks, AK 99709-4409

Review Details

• Review fromHeather H

  Date: 02/27/2024

  5 stars
  I wont go into all the details but I highly recommend Alamo!!! We were in a jam when we landed and the girls working the counter were helpful, caring, friendly and understanding!!! They helped us get on the road and on our way ! Unfortunately they only had a truck left so we took it ! I brought my sister back to the airport on Thursday and I didnt fly out until the following Monday! I went in and asked if we could trade it in for something as I was not comfortable driving the truck (my sister had done all the driving) They were very sympathetic and understanding and got me and my 90 year old grandma in a nice little suv and on our way ! I was so appreciative and overwhelmed by their caring and helpful attitude!! ************** rocks and were the best ! Thank you again girls for all your help!! I didnt get the gentleman name but I guess he helped my grandma out of the truck while I was inside and that was awesome!!! Keep up the great work!! By the way you were $60 cheaper than a competitor!!!

• Review fromKeith G

  Date: 02/19/2024

  1 star
  I rented a premium crossover vehicle from Alamo through ****** Travel from November 14th thru November 24th. The rental was at the ******************** location. I filled out the "skip the counter" info that was emailed to me before picking up the vehicle. The requested info was Driver license number, information for any drivers, and credit card info. The directions were skip the counter and go directly to where the cars are parked and pick any one you want that is parked in a spot marked premium, the keys will be in the vehicle and proceed to the exit. I went to the designated area and there was only one car parked in any of those five spaces, so I took the only car available. I went to the exit booth to leave the rental lot, was checked out by the attendant. She never said anything to me that I had the wrong car. The vehicle was picked up and returned on the dates and times of the rental agreement. I was charged $815.90 instead of the rental agreement charge of $446.30, an overcharge of $369.60. I called the location several times, and was told the facility manager would call me. I never received a call back. Then called again, and was told the District Manager would get in touch with me, that never happened either. I have disputed this additional charge with my c/c company and Alamo is stating that I chose a higher priced car. I chose the only car that was parked in the premium area. If I chose the wrong car then it is because Alamo parked it in the wrong space (I am now assuming they must not have had the class of car that I rented available). I do not work for Alamo and do not know the different cars available in each class. If I had the wrong car then the check out person that reviewed my paperwork should have addressed the issue. When I returned the car the person that checked me out also confirmed the pricing of 446.30.This Alamo location is in the bait and switch business. DO NOT RENT FROM THEM!!!!!!!!!

• Review fromChristopher C

  Date: 02/12/2024

  1 star
  The staff checking me in is always friendly. The customer service team falls way short of that and is the reason for the poor review. They have a ********* of ****** and the boast about ******************************* The first time I called the agent said a supervisor would call me back. Never happened. The second customer service agent **** a line in the sand and wasn't willing to even hear me out. We had an unusual emergency situation occur and they didn't care. I was an Alamo Insider (Loyalty Program)..... I was.

• Review fromLavania B

  Date: 01/14/2024

  2 stars
  The company swapped the style of vehicle on ** which meant we had to cram 4 adults and their weeks worth of luggage in an audi which was unpleasant to say the least. The fluids and gas were not checked or topped off, however, they did refund $15 for that. They also don't inform well on the excessive fees for their "convenience tolls" policy which worked out to double our toll fees.

• Review fromScott M

  Date: 01/12/2024

  1 star
  Absolutely horrid experience. Booked through expedia. I showed up to pick up reservation and they said I havent paid. I show them the receipt for payment and they said it wasn't on their end and i had to rent and pay in full through the desk. I did. Then tried to get a refund through @expedia. They won't do it because Alamo wont refund the money expedia sent them. STAY AWAY AT ALL COSTS! Workers don't know what theyre doing and will not stand behind what they say.

• Review fromJoshua P

  Date: 01/09/2024

  1 star
  I was supposed to receive a refund of ****** for overpaying but instead they charged me that amount. After claling numerous times and being told I was not going to be issued a refund, somebody finally refunded the charged amount. The issue is that I am still owed that initial refund that I was instead charged. I have called numerous times and they have either told me **** already refunded in which they all show me an invoice in which it shows that I am clearly due ******. I am also constantly told that management will reach out or they hang up or transfer me to a number that does not work. I have never dealt with a company that so blatantly tries to steal money from people. I am about to report this company to authorities.

• Review fromJohn H

  Date: 12/21/2023

  1 star
  I recently rented a vehicle from the ********, ** Airport Alamo location. When I tried to get an explanation of extra fees charged to my credit card, I was met with nothing but confuscation. Over a 5 day period, during which time no one called, texted, or emailed me, charges were continuosly charged to my credit card. When I finally was able to discuss this with one of the employees, I was advised that the extra charges would be dropped. They were not. I requested an itemized explanation for each of the charges to my account, but they refused to give me one. No one at this location knows what they are doing and each person contradicts the others.

• Review fromJim C.

  Date: 12/18/2023

  1 star
  I have rented with Alamo for years and never had any problem until I turned in my last rental car at *** Airport on December 5, 2023. The car was checked in and the attendant stated everything was good and I received an email receipt. On December 8, I received a letter from Alamo regarding damage to the rear bumper of the car; the date of loss was December 7. I called ********* DRU (damage recovery unit) and they were pretty rude over the phone and said I would get a bill for the damage. This ruined my lovely round of golf that day. On December 10, I submitted all of my documentation and proved the damage could not have been caused by me. Instead of apologizing for the trouble, ***** sent me a letter saying they would cover the damage as though they were doing me a favor. DO NOT RENT FROM THIS DISHONEST COMPANY.

• Review fromJerry H

  Date: 12/10/2023

  5 stars
  Great service. ****** was professional and courteous the car was great

• Review fromRajwantie J

  Date: 12/05/2023

  5 stars
  I rented a 7 seat vehicle for my sisters and I while we're on vacation in ******. We were really happy with the vehicle and the service provided. ****** offered to drop off and pick up vehicle at our convenience. The person that dropped off vehicle was very friendly. I will definitely recommend their services.