Reviews

This profile includes reviews for Alamo Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alamo Rent A Car has 45 locations, listed below.

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  Alamo Rent A Car

  600 Corporate Park Dr. Saint Louis, MO 63105

• 

  Alamo Rent a Car of Chicago, LLC

  10255 W Zemke Rd Chicago, IL 60666-5053

• 

  Alamo Car Rental

  500 Aviation Pkwy Ste 15 Greer, SC 29651-6650

• 

  Alamo Rent A Car - Serving Oregon

  9115 NE Airport Way Portland, OR 97220-1352

• 

  Alamo Rent A Car - Serving Alaska

  6450 Airport Way Fairbanks, AK 99709-4409

Review Details

• Review fromStuart S

  Date: 07/29/2024

  1 star
  I will never rent a car from ********************* or Alamo. National / Enterprise also own Alamo. My relatives from Australia prearranged for a rental from Alamo / *********************, and to ******** with many stops along the way. The car was uncomfortable and dangerous to drive because of a delay in the acceleration. In ********, we called Alamo hoping to exchange the car, which we could do in ************, *****, or *******. After 3 days and about 2 phone calls, we gave up. First, it was difficult to find the right person to talk to. Second, we were transferred from **************** to Roadside Assistance back to **************** back to Roadside Assistance, and so on. While customer service was able to find their contract, Roadside Assistance was not. We were unable to talk directly to *****, ************ or *******. We were finally told to drive to ************ (an hour away) to pick up an exchange only to be told when we arrived that they had no cars, and we should not have been given that advice. This is no way to run a business.

• Review fromvince p

  Date: 07/26/2024

  1 star
  I just rented a car from Alamo in ************** and they are charging me ****** Euros for a tire that I drove the whole trip with. They said it's dangerous because it has a slight bulge. I didn't notice it when I picked up the car or when I dropped it off. The people in ******* are so nice and honest except the woman manager at the Alamo airport location.

• Review fromDeshia D

  Date: 07/25/2024

  1 star
  Nightmare experience renting car! I have reached out to express my frustration. When I arrived at the Alamo rental car center at the *********************************, they only had a total of four cars, yes, four cars and about ten customers waiting! First, nightmare.. Second the car that I rented had a Transmission link, and I was struck on the side of road, wait time for a tow truck was 2 hours! Then I had get a ride to go back the Airport and get another car they had two to come in. The one that I received was a nightmare car, it look like it had been in a accident! Alamo really needs to do a better job overall! This was a nightmare experience.

• Review fromShawn H

  Date: 07/05/2024

  1 star
  Alamo car rental at ************************ messed up on the billing for a rental car. They sent a two day free rental coupon, for their mistake now they will not honor the coupon for my new rental.

• Review fromNick M

  Date: 06/13/2024

  1 star
  They will give you cars when theres issues theres always oil changes that need to be done that they dont cracked and they wont give you any kind of refund for the inconvenience. Ive had one car that was low on coolant and again they do not give you any kind of refund or anything. I called customer service to complain. They stated that a manager will call me back. No one calls you back. You can wait weeks and no ones ever going to call you. They promise you certain amount of money as a refund and they will not pay you. So youre stuck with so many issues with it and they dont take care of customers, but they will have no problem grabbing all your money. Ive spoke to customer multiple times. They are rude. They dont take care of anything and again Ive spoke to different multiple customer service representatives. They said theyre going to send a message in a manager call the next day But they never do. Its all a show. There are so many car rental places that actually care about their customers other than ********************

• Review fromEDWARD E

  Date: 06/10/2024

  1 star
  I rented a car from Alamo for the Memorial Day Weekend in *************. I prepaid the gas as I was returning the car to ************* and the gas there was much more money. I paid the $49.39 prepay amount. After I returned the car and received my invoice, they charged me $187.49 for the gas! They reduced the $187.49 by $130 but remember I prepaid the gas and shouldn't have any gas charge. I'm out $57.49 and while that isn't a lot of money, multiply that by several thousand costumers and it's very profitable for Alamo. I called customer service twice now and I keep getting the " my system isn't working" excuse. They say they are going to contact me in a few days when in reality they are going to wear me out till I give up and give in. I wish Amazon rented cars. This would have been resolved the first day.

• Review fromCece J

  Date: 05/13/2024

  1 star
  I purchased a car from Alamo in *******. They asked if i wanted the gas option i told them no, they still added it. Someone reached out to apologize about the mistake and said they would credit my account back. After 10 business days i reached back out to see where my refund was and they continued to give me the run around. Someone named ***** reached out and said although they see the refund they would not be returning my money basically. I asked to speak with someone higher than her and she place another manager on the phone who hung up in my face. I called back and asked why he hung up and he respond i said ima have someone call you. I advised him to do so and we hung up again. A minute letter he called me back and stated that he would refund me like 95 dollars and i would receive it in 1 business day. I still havent seen my money. Now Im just in limbo tryna figure out the best route to get my money back to me.

• Review fromSeth W

  Date: 04/29/2024

  1 star
  Set up a car rental through alamo online in **************************************, was billed $308 CAD on the email and receipt.Arrived at destination after 12 hour flight at 0100 in the morning, was shuttled to car rental place where they told me the actual cost would now be $823 Canadian, they refused to even look at the price I was quoted and said "I could just leave". I was basically stranded at the location at 1 in the morning with no other options. The vehicle they ended up renting to me was supposed to be full of gas, it was less than half a tank. They also added two extra insurance options that I asked not to be added which increased the price by another $200. Do not rent from them, they are scamming people by giving them low quotes then when people are shuttled to their location raising the prices and leaving them stranded.

• Review fromNancy W

  Date: 04/24/2024

  1 star
  By far the worst car rental business I have ever used! We rented a 15 passenger van in *******. Upon returning to the airport, my husband accidentally dropped his phone between the seats when pulling in. As we parked in the return area, we scrambled to get kids and luggage out and forgot about the phone. We noticed about 5 minutes after leaving the rental and my husband ran back down. From there we were given the run around. We were told there was nothing that could be done by multiple Alamo employees and by the *****#. We could clearly see the phone was still in the van, by tracking it on my phone. Whoever the return attendants were refused to assist, say we had to speak with the manager. The manager said we had to go back down and see the attendant. Literally told to go in circles. Finally the attendant gave my husband a list and found number after a hour of trying to seek help (and almost missing our flight). Absolute worst customer service we ever experienced. We will never rent from Alamo again.

• Review fromCarolyn E

  Date: 04/17/2024

  1 star
  I would give Alamo zero stars if that is an option due to their handling of lost items. The recovery people and customer service did nothing to aide me in loss recovery, and I could not speak to anyone at the ************** Alamo location where we rented/returned the vehicle (no phone number). We left a cell phone in the car that we could track (until the battery died) so we could see it at the ****** location, but there was no way to communicate that to anyone. Then the car was rented out (the phone location moved when tracking). If it is not returned to ******, there is no way we will be able to retrieve it because a loss report will not be filed at that new location and Alamo will not tell me where the current driver is returning car. Good bye phone even though I could have gotten it if an Alamo employee would have grabbed it right away (as the person cleaning the car missed it).