ComplaintsforSystems & Services Technologies

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  About 2 years ago through a company called SeedFi at the time received a "savings account" Loan for $4000 where they gave me $1500 up front then I paid the remaining balance into an "account" that once paid off I would then have access to the remaining $2500. I have met my obligation and paid the loan of early because I needed the funds to pay for my mother's chemo as she is battling an aggressive form of cancer and now they are blowing me off and bouncing me around from rep to rep and not helping me. Its is truly upsetting that this company will harass you relentlessly if you even go a day missing a payment literally back to back calls 20-50 times a day but when you are asking your YOUR OWN MONEY THAT IS OWED TO YOU no one is home. I sent them bank statements proving the balance was paid off which is also reflected on their own website for my account. They just keep saying we sent it over and no one cares that someone's life is on the line. No one cares about helping people only what they can get out of you. These "savings" programs are scams. WHERE IS MY MONEY???? It's mine I paid it into an account and I should be able to access my funds.

  Business response

  03/20/2024

  Please see attached response.

  Re: Case # ******** – ***** ******
  
  Dear *** *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on April 4, 2022, Janay Boysaw entered into and signed for a SeedFi Borrow
  & Grow Plan, Savings-Secured Loan ("the Contract"), financing $4,000.00 with McBurberod
  Financial, Inc., doing business as SeedFi ("SeedFi") and funded by ***** ***** ****. According to
  the Contract, ***** ****** agreed to make 54 bi-weekly payments of $100.00 beginning on
  April 27, 2022, with one final payment of $35.66.
  
  As a New Jersey Chartered, FDIC-insured Bank, ***** ***** **** ******** offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan to SST. SST sent a letter to *****
  ****** on December 7, 2022, advising of the transfer. Notice of this transfer is also prominently
  displayed on their website, SeedFi.com. The Savings Account created as part of the loan transaction
  has remained at all times with ***** ***** *****
  
  On February 22, 2024, ***** ****** set up a payment over the telephone with a representative for the
  full balance of $903.58. At that time, the representative advised ***** ****** of the 15-day payment
  clearing period before the savings account is unlocked. The representative explained that after the
  15-day payment clearing period, ***** ****** could request the transfer of the savings balance online
  through SST's customer website, www.accountinfo.com. On March 8, 2024, ***** ****** submitted
  a request through SST's customer website to transfer the savings balance to a bank account ending in
  ***** Our records reflect that this request was processed on March 12, 2024, for $2,507.60.
  ___Please contact Customer Service directly at ***** ******** for further questions or concerns.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a letter from SST via email approximately around the first week of December 2023 stating that my account is paid in full and to contact SST regarding my refund. After reading the letter I immediately called SST and was told that my account is paid in full and a refund for the amount of $499.93 was due back to me from my loan savings account since the account is now paid in full. From this time-frame of December 2023 until current February 8, 2024. I have called SST 4 times regarding my refund and have been getting the run around about my account. Each time I speak with someone I am either told that the check is in the mail already and when 10 business days go by a new story is told that other company called *** has my account. For the two times that I contacted *** at ************, I was told that they don't have my account in their system. However, before being told about ***, my refund was supposed to been already mailed to me since December 2023 and January 2024. And again in February 2024. I provided SST my new address end of January 2024 and was told a new check will be mailed on Friday, January 26, 2024 via mail from SST as a special handling in their office and that my account will not be transferred to *** for a refund since my account was paid in full already. My SST was paid in full using my savings account that was being funded as I paid off my loan. SST paid off my load using the savings account funds and their was some money left over for $499.93. I was told the amount $499.93 is owed to me twice in 2 separate calls to SST. My complaint is the consistent run around to receive my check in the mail and the constant difference processes, procedures, and location of my account that is inconsistent. I would like this issue resolved as I have been very patient and no longer trust what I am being told about receiving a check in the mail. It feels like a scam, fraud. I am requesting my check as of yesterday and not satisfied with the service of SST.

  Customer response

  02/21/2024

  The company has mailed the check for $499.93 as of last week and this issue has been resolved after I sent my complaint to the BBB. 

  
  

  Please close this case resolved and no further action is required. 

  
  

  Thank you,

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I canceled my auto pay and paid my loan balance in full. SST then drafted the auto pay anyways. $207.57 resulting in an over payment. That was 2 weeks ago. I have tried calling and emailing. On 1/16/24 was told I would receive a refund to my card 5 business days after the payment clears my bank. I called again today and was told they can not send it back on my card and now I have to wait another 15 business days from today to have a check mailed. I should receive it in about 4 weeks. This is horrible. They took money from my account that was not authorized and now it's going to take 6 weeks to get it back. I'm a single mom, this is horrible customer service and theft.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with SST/******CRB and do not have a contract with convergent. They did not remove this from credit report like I asked. I demand this account be deleted from my credit report immediately.

  Business response

  02/16/2024

  February 16, 2024
  
  Re: Case # ******** – ******* ********
  
  Dear Ms. ******:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on March 20, 2022, ******* ******** entered into and signed for a ****** ****** * **** ****, Savings-Secured Loan (“the Contract”); financing $3,494.00 with **********
  Financial, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms. ******** agreed to make 23 monthly payments of $200.00 on the third of each
  month, beginning on May 3, 2022 with one final payment of $110.71.
  
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan to SST. SST sent a letter to
  Ms. ******** on December 7, 2022, advising of the transfer. Notice of this transfer is also prominently
  displayed on their website, ******.com. The Savings Account created as part of the loan transaction
  has remained at all times with ***** ***** ****.
  
  The terms and conditions of Ms. ********’s Loan Account remain unchanged and her Savings Account
  at ***** ***** **** remained open.
  
  The balance at the time of servicing transfer was $3,297.36. There were no payments made by the
  borrower with SST since the transfer. The Account charged-off on December 31, 2022. On March 6,
  2023, in accordance with the terms of the Contract, the Savings Funds of $2,765.13 were applied to
  pay down the Loan balance. This left a balance of $532.23 still due and owing.
  
  Pursuant to the Contract, “****** may obtain consumer reports and make direct inquiries for any
  purpose, including in connection with any modification, renewal, extension, or collection of this loan;
  administering my loan account; providing me with periodic updates of my credit score; and
  considering me for offers of other products and services. ****** may report information about my loan
  account to credit bureaus. Late payments, missed payments, or other defaults on my account may be
  reflected in my credit report.”
  
  Please contact Customer Service directly at ***** ******** for further questions or concerns.
  
  Very truly yours,
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

  Customer response

  02/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: Systems & Services Technologies. I am not liable for any debt owed to this company. I did not sign any legal paperwork with this company. I am unaware of this company. I am a victim of identity fraud. This company is unjustifiably claiming debt that does not belong to me. Again, I wish for this fraudulent account to be removed completely from my credit report immediately. I am unaware of any debt or or loan accounts. I’ve never heard about (SST) company until now. This is a fraudulent account and it does not belong to me. Please delete this fraudulent debt from my credit account.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I’ve been trying to obtain a payment check from this company since I had a savings account, and my money was never returned to me. On December 2, 2023, I received an email stating that I would receive a payment for my savings account and to contact them if I had more questions. I did because I wanted to update my new address on file, but I didn’t realize it was already updated in the email/letter I received on Dec 2, 2023. Every time I called them, they said my address was updated and they would reissue the check for the amount of $467.90 to my address. I’ve called three or four times in total, and there’s no resolution or check on the mail.

  Customer response

  01/23/2024

  The company sent me a check finally last week. For around $304 it was less than what I paid but they never give me a payment history or access to my old account.
  Thank you,
  ******* ******

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a personal loan through ****** ** ******* *****, which has been transferred to Systems & Services Technologies(SST). ****** informed me that SST would be emailing account information and instructions for changing to their portal, but I have not received any emails, and their portal i not operational.

  Business response

  01/29/2024

  Please see attached response.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a personal loan with Goldman Sachs' Marcus (a/c *************) transferred over to SST for servicing on December 9th, 2023. I have been making timely monthly payments on this loan for 18 months. Goldman Sachs clearly stated that the cut-off date before which servicing would be transferred over to SST was December 8th. Accordingly, I made my payment to Goldman Sachs for the month of December on December 1st, with the expectation that this would be reflected in the handover of records to SST, and that I would then begin making payments to SST in January. However, SST apparently has no record of this transaction made to Goldman Sachs, despite it being made a full week before the cut-off, and is now reporting my December payment as delinquent. Moreover, Goldman Sachs appears to have deleted my payment history from their Marcus app and website. I am staggered by this degree of incompetence in handling the transition and request that SST work with Goldman Sachs at the earliest to correct their records and acknowledge receipt of my timely loan payment for December. My new SST account number is ********* A copy of the receipt for the December payment, issued by Goldman Sachs, is attached here.

  Customer response

  01/21/2024

  This message is in regard to my complaint submitted on 1/7/2024 against Systems & Services Technologies (SST).  My complaint was assigned ID *********
  
  A few days after the filing of my complaint, SST quietly resolved the billing issue. As such, you may consider the matter satisfactorily resolved.
  
  Thank you for your assistance.
  
  ***** ******* **** **** **** **** *
  Columbus, OH 43201

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My account was paid through a prior servicer until 12/9/23, though I made a payment 12/8/23 for half my monthly payment. The remaining half I paid 12/22/23 under the new servicer (SST). My payment was due 12/25/23, therefore it was paid early. The new system is showing late (not registering the 12/8/23 payment with prior servicer). I called last friday and ******* at SST saw the issue and said it was fixed. Yesterday it was still not fixed in system, showing 8 days late, so I called again. I got the same rep, who stated she got it taken care of. I'm still getting calls and texts showing late payment when it isnt late. This billing matter needs to be resolved immediately .

  Business response

  01/29/2024

  Please see attached response.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Marcus Loan *************** sold to 3rd party collector *** ********** without authorization. Violation of statues of frauds, violation of privacy (never authorized SST which is a 3rd party debt collector to have my personal private information), did not provide me with a signed contractual agreement (does not exist).

  Business response

  01/11/2024

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner. We’ve completed our review of the account in question and found the following: On February 28, 2022, Ali Sheik signed an agreement for a ****** by ******* ****s loan (“the Contract”) financing $17,000.00. According to the Contract, *** ***** agreed to make 96 monthly payments of $186.63 on the 25th of each month beginning March 25, 2022. On December 11, 2023, ******* ***** assigned the Account to Systems and Services Technologies, Inc. (“SST”) for servicing, with a balance of $11,296.52 and due for the November 25, 2023 payment. Note, SST does not own the Account, nor is SST a third-party debt collector. SST has received one payment on the Account since the transfer for $186.63 on December 22, 2023. The Account is past due for the December 25, 2023 payment of $186.63 plus the current payment of $186.63 for a total due of $373.26. If *** ***** has any further questions or concerns, she may contact SST Customer Service directly at ***** ********. Very truly yours,

  Business response

  01/16/2024

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  We’ve completed our review of the account in question and found the following:
  In our prior response, SST advised that on February 28, 2022, Ali Sheik signed an agreement for a Marcus by ******* ***** loan (“the Contract”) financing $17,000.00. According to the Contract, *** ***** agreed to make 96 monthly payments of $186.63 on the 25th of each month beginning March 25, 2022. On December 11, 2023, ******* ***** assigned the Account to Systems and Services Technologies, Inc. (“SST”) for servicing, with a balance of $11,296.52 and due for the November 25, 2023 payment.
  Note, SST does not own the Account, nor is SST a third-party debt collector, it is simply the new servicer of the Account. Consumer permission is not required to transfer accounts to different service providers.
  *** ***** should know that the terms of her contract and creditor have not changed.
  SST has received one payment on the Account since the transfer for $186.63 on December 22, 2023. The Account is past due for the December 25, 2023 payment of $186.63 plus the current payment of $186.63 for a total due of $373.26.
  If *** ***** has any further questions, she may contact SST Customer Service directly at ***** *********
  Very truly yours,

  Customer response

  01/17/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  System Services and Technologies, Inc. 
  **** ******* ****
  St. Joseph, MO 64503
  
  RE: ******* ***** Marcus Personal Loan
  
  RE: SST ACCOUNT *********
  

  ****** sold off said debt to SST in 2023 at a fraction of the cost which is a risk SST brought upon themselves. I will not be paying said debt with SST, through whom I do not have a contract with. In their prior response, SST has stated that they do not own the account and are simply servicing the account for ****** ** ******* *****. THAT IS UNTRUE. I contacted Marcus by ******* ***** and they have stated that they have sold off debt to SST and no longer own any personal loans. So who owns this account? Simple answer, the debt was purchased at a fraction of the cost by SST at their own risk for an account they do not own. 
  
  In accordance with the Federal Fair Debt Collection Practices Act, 15 USC § 1692, you are hereby notified to CEASE AND DESIST any and all further attempts to collect this alleged debt. I will work directly with the alleged original creditor ******* ***** Marcus to resolve this matter, as warranted. Please take note that I am declining any attempts by or any other collection agency with regards to this matter.
  
  In addition, you are hereby requested to inform and/or remove from any reporting agencies this alleged debt that is currently in dispute. I will require documentation that you have complied with this request. 
  
  You are also requested to CEASE AND DESIST contacting me with regards to this matter, unless it is to notify me via U.S. mail that you will be terminating all attempts to collect this alleged debt. 
  
  Sincerely,
  
  
  ***** ***
  **** ***** ***** ***
  Sacramento, CA 95834

• Initial Complaint

  12/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My loan with ******* ***** was transferred to be serviced by SST. They showed me delinquent for half of my monthly payment due to system issues during the transfer. I had discover send them an ACH to payoff the loan and they have yet to credit the payment, claiming they haven’t received it. They payment was electronic meaning they would have received the next day at the latest. Meanwhile I have been accruing daily interest charges and they will research the account. This company is not helpful at all, they can’t explain to me why a 13,472.12 payment doesn’t credit when the transaction even has the correct account number

  Business response

  01/11/2024

  Please see attached response.

  Customer response

  01/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  The payoff was submitted on 12/19/2023. SST claimed they never received that payoff which then prompted Discover to involve their legal team for a recovery process. I had to pay off the loan from my account directly on 01/08/2024 and they didn’t even back date to 12/19/2023 when the original payoff was sent resulting in several days of daily interest charge. They also informed me they never received the initial 500 payment made 12/01/2023 however coincidentally after the payoff I sent on 01/08/2024 they have since located that payment posted it as a reversal and after having proof the loan was paid off with 0.00 balance the next day I had a new balance of 500.22. 
  Sincerely,
  
  ****** *********

  Business response

  01/25/2024

  Please see attached response.

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