Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Domino's Pizza has 41 locations, listed below.

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  Domino's Pizza

  201 N Main St Ste 300 Saint Charles, MO 63301-2878

• 

  Domino's Pizza

  514 W Pearce Blvd Wentzville, MO 63385-1343

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  Domino's Pizza

  13214 Tesson Ferry Rd Saint Louis, MO 63128-3840

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  Domino's Pizza

  7529 Manchester Rd Saint Louis, MO 63143

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  Domino's Pizza

  5661 Telegraph Rd Saint Louis, MO 63129

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A PIZZA ON SUNDAY 9/19/22 FROM THIS DOMINOE PIZZA ONLINE! THE PIZZA WAS ADVERTIZED AS 6.99 BUT HAD TO ORDER 2 PIZZA TO GET THAT OFFER! ANYWAY I ORDERED THE PIZZA BUT DID NOT SEE THIS OFFER ! THEY CHARGED ME $ 20 & DID NOT SEND ME THE SECOND PIZZA !!! I CALLED ASAP & COMPLAINED BUT THE DAMN MAN SAYS I MADE A MISTAKE ?? WHAT ?? I GAVE MY DEBIT CARD ... **** ENDING & THEY DID NOT REFUND MY MONEY NOR SEND ME THE SECOND PIZZA!! COMPLETE FRAUD !!
  PL LOOK INTO THIS MATTER ASAP & GET THIS RECTIFIED! THANKS.

  Business Response

  Date: 10/13/2022

  We no longer own any Domino's stores. Please have the consumer reach out to the Domino's owner they ordered from. *** ********** ************

  Business Response

  Date: 10/17/2022

  The customer placed the order online, this is correct.  The Mix -N- Match coupon was not applied to the order. Also, the Mix -N- Match coupon is for a medium 2 topping pizza for $6.99 with a minimum purchase of 2 items that qualify for the coupon.  The pizza ordered was a medium 4 topping pizza-which does not qualify for this coupon.  

  Since the order was made to the customer's specifications, they are not due a refund or any compensation.  

  Customer Answer

  Date: 10/18/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, August 19, 2022, I ordered food on the Dominos Pizza app and paid online through PayPal and never received my order or a refund. I paid $64.00. It was during their 50% off promotion so I assumed they were super busy and couldnt fulfill all of their orders. I ordered after 4:30 pm and their tracking showed my order was ready and was being checked by ******* at 5:11 and that message didnt change until I received a phone call at 5:57 from them asking if I had received my order. I said no and was told that they would remake my order and would personally deliver it to me. I got a text at 6:19 saying that ****** was on the way to deliver my order. I waited and waited and finally called them at 7:25 and was placed on hold for 1 hour 31 minutes when I finally hung up. I called two days later about it and the woman who answered told me that they had been robbed and were shutting down and for me to call back the next day. So I did and the person that I spoke with was ******, the person that my text said was delivering my food. I told her that I had never gotten my order and she remembered that it was taken from her by someone (I think she said a manager) because they wanted the tip I gave of $10+. *** called multiple times and ** always told I need to talk to the general manager, ******, but she never seems to be there when ** told she would be. Theyve taken my name and number and said theyll have her call me but Ive gotten no response. On the night of my order I filed a complaint on the Dominos website and received a case number but no other response. I have been very nice every time I call the store but it certainly hasnt helped matters. I feel like Im bothering the employees by constantly calling trying to catch ******. I feel like Ive been robbed of my food and money all for the greed of a $10+ tip. I just want what I paid for or my money back. This was the Dominos at *********************************************************************

  Business Response

  Date: 09/07/2022

  I am very sorry to hear about this experience. We have been working non stop to make improvements for these type of situations. I will be contacting personally via phone and offering full refund.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I did receive a call yesterday evening from Dominos new general manager and he was able to refund my money on PayPal.

  Thank you so much.
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/22 @ 2:34 pm, i bought pizza and wings. the wings i did not like with the sauce on them. i requested purchased new wings no sauce so i had to pay for another order. i was told that i would be refunded my money for the wings i did not like, i have NOT been refunded my money . i called and spoke with the manager ***.he gave me a # and i called it and no answer, autmated message gve me the run around. called *** back and he said he would contact someone. no call back yet after another week. so i been charged twice for my food when i was told i woud get a refund.

  Business Response

  Date: 09/06/2022

  On the original order, #******, there is no order of wings.  There is a 2nd order, #******, for an order of plain wings, in which the customer was charged for the plain wings.  Due to the information in my database, I do not see where he was charged twice for any wings.  

  If the customer has another order number or any other information, they can send it to me at [email protected].  At this time, I am unable to provide a refund since they only paid $6.99 for one order of wings.