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Business Profile

Carry Out Food

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Domino's Pizza has 41 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a week ago or so I filled out the form so they can close/delete my account and I havent heard anything back yet Im exercising my Florida Digital Bill of Rights

      Customer Answer

      Date: 07/30/2025

      Its not a store its about closing my pizza profile account and Im exercising my right because of the Florida Digital Rights Bill please close/delete this account 

      Business Response

      Date: 07/30/2025

      We are not affitiated with any store in ********  We are a franchise.  Please contact Domino's corporate office at ************.

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was dealing with the store in ************ ******** on ******** and had an order with the delivery. It had been over twelve minutes since receiving the four minutes away text. I contacted the store and the manager talked down to me like I was stupid. I asked for his name and he hung up on me. This would have been around 10:30 pm on May 29 2025. I attempted to call the store back 3 more times and each time the phone would ring, and someone would answer and then hang up on me. They obviously did not care if I got my order or if anything was wrong with my order. Very disappointed and very unprofessional. I would contact corporate but I want a refund not store credit. I will never eat Dominoes again.

      Customer Answer

      Date: 05/30/2025

      The business has resolved my complaint.

    • Initial Complaint

      Date:01/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** has a promotion where if you place an order, they will give you a free emergency pizza.I placed an order 2 months ago, no emergency pizza was given. I messaged their customer service which can only be reached by messaging. No response. Sent another complaint, no response.I placed another order tonight, yet again, no free emergency pizza like the active promotion claims.

      Business Response

      Date: 01/17/2025

      To receive a free Rewards pizza, you must be a Rewards member.  Only 1 free pizza per customer.  The promotion will end on 2/11/2025.  To redeem the free pizza, you must click on the Free Emergency Pizza button and place a delivery order of $7.99 or more.  You will then get an email to claim the medium 2 topping pizza, after that you will have 30 days to use the coupon. 

      If you have followed these steps, then you may have already redeemed this offer.  You would need to contact our corporate office at ************.

      Thanks, 

    • Initial Complaint

      Date:12/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When ordering pizza from the Dominos website from my local Dominos store there is an area for "Special Instructions". For their hand tossed pizza one of the options under special instructions is for Garlic-Seasoned Crust (is the default option)or No Garlic-Seasoned Crust When ordering this pizza we always select the "No Garlic-Seasoned Crust" option.When doing this they rarely pay attention to the "Special Instructions" and most times when we go to pick up the pizza at their location we ask if they did special instructions for "No Garlic-Seasoned Crust" and the answer most times is no we are sorry would you like us to make it again. We answer yes we want it made again. A while back we ordered pizza and when we went to the window to pick the pizza up we were informed by the manager that the order was canceled and we were blacklisted from ordering anything through their store because we "complain too much" and were told there is no way they could be making that many mistakes. That is a bald faced lie as they rarely pay any attention to their own "Special Instructions". All we ever wanted is to order the pizza the way we want it and to have it prepared that way and we were banned from getting anything there because of their mistakes.This is the Domino's Pizza located at: *******************************

      Business Response

      Date: 01/13/2025

      ******* reached out to the customer again.  His credit was edited from $10-$20 and he has not been blocked from ordering, he is aware of this.  

      Customer Answer

      Date: 01/13/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      *** ******

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Domino's makes it impossible to unsubscribe from their emails. I keep getting emails from them. There's no unsubscribe button, but at the bottom in tiny font, it says, "By enrolling in Domino's Rewards, you agree to receive emails related to the status of your account and points total. Members may not unsubscribe from these emails. Members can opt out of other communications by visiting ************************************************************." I went to ************************************************************ and see nowhere I can change my communication preferences. This is unwanted spam. I would expect better from a large chain company. Please delete my Domino's account.

      Business Response

      Date: 10/24/2024

      I was able to remove the customer from email alerts.  

      Customer Answer

      Date: 10/24/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:09/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date is during the week of the 6th. my husband called dominos, ************. they use a call center based out of ***** now. WHY is this even happening to call for food in the **!?the order was set for delivery. Tonight, 9/15/24, i have been on the phone for 3 hours. The pizza did NOT have the 5 topping we wanted and they forgot our marinara for the breadsticks. i called that night and the indian woman said to call back when we wanted it replaced, i was too mad after the ordeal to replace that night. she said she entered it into her system. The ************** are now claiming they dont have the details of the order in the system and keep sending me to local store because "they made it wrong." The store says they cannot do anything without them notfiying the store. They wont even call the store to ok this. they are rude. they do not comprehend english. the store refuses to help. they want me to call the indian people but it is getting no where. I WANT MY MONEY BACK

      Customer Answer

      Date: 10/07/2024

      No one from Domino's has called me back this is ridiculous I should be able to get a refund and you should be able to do something. I ordered a pizza from a block away from my house and ordered it from someone in a different country this is wrong that people in the different country just need to put in there the same order we had promod off and Domino's would do it this is not on Domino's the company it is the call center you need to call the number listed for Domino's in East Alton Illinois and confirm you want to place with the people from overseas. They are the ones that quote unquote do not have a supervisor to talk to they are the ones that messed everything up they are the ones that owe me almost $50 order. My store is working to get their management to agree to not do the call center anymore due to the end increase in complaints in the increase of problems this call center has caused we are in the United States and again I ordered from somewhere that was just down the street there was no reason for my call to be transferred overseas for a pizza.

      Customer Answer

      Date: 10/15/2024

      Has there been a responsr

    • Initial Complaint

      Date:09/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I placed an on line order at Domino's in ************. I planned to pay with gift cards I received from the ********* for donating blood. I retrieved the gift card info online and they totalled 25 dollars. I attempted to use the cards when I ordered but the app wouldn't accept it. SO I called the store directly and described the issue and specifically asked if I could give the info to them when I came to get my order at 4. The employee who answered the phone said YES. I drove to the store at 4 bringing my disabled brother who was very excited to be getting pizza. When I went in the employee said yes my order was ready and he would enter the gift card numbers into their system but it wouldn't accept them. Then a manager (I guess, he would not tell me his name) walked over and casually said "uh yeah we can't do that here". I was shocked and asked why and he said he didn't know but if I wanted the food I had to pay for it. I explained further that I had called in advance and was told they WOULD accept them. He would not budge and I became frustrated. I asked him to call a manager and he gave me a number to an automated system. So my sad and disappointed disabled brother and I walked away with no food. I was not going to pay out of my pocket for food I ordered only because I had a gift card. I felt like we were treated poorly and also given no recourse to fix this. What I am seeking is a store credit in the amount of 25 dollars OR a promise that my gift cards will be accepted. This didn't need to end this way. Oh and I asked what they were going to do with the 3 pizzas and parmesan bites they made for me, and the manager (?) said I dunno, probably donate them. I said why don't you just donate them to me? He actually said "I'm not going to give you food you haven't paid for". Clearly I am still upset.

    • Initial Complaint

      Date:08/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/4/24 I ordered food for delivery while traveling back home from visiting family. We planned the order to arrive shortly after we got home because we have two kids and wanted to get them some food before bed. I watched the order in the app and about 30min after the order was due I tried calling the store to see why it had not been delivered. The store did not answer several phone calls so I decided to drive to the store to see if I could pick up the order. I did this because it was now too late to re-order somewhere else and we had very little food in the house. When I arrived at the store I was told there was nothing they could do and they would not offer even a discount. I took the now almost cold food because I had no choice. When I reached out to the store through customer service I was told they would only refund the delivery charge and tip, but would offer nothing for the late order, non-communication, and hassle of driving to the store to get the order. I believe it is fair and correct that I am compensated for not receiving the service I was promised and the failure to communicate. Both the employee at the store and customer service *** via email were dismissive and did not attempt to resolve the situation. I would like recognition that this was an inappropriate way to handle the situation and compensation for the issues I faced. My order number is ******, store #****

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 1st, I ordered from store #**** for carryout. When I get home, I opened the items to find my tater tots burned, my salad was brown and there was little chicken on the pizza. I called and was told to go online and support a complaint. I do so three times and have heard nothing back. I did try to go to ******'s ******** page and it also sent me to the website to file a complaint. My case id is CASE ID: *******. I filed three separate times with no response. The dates are: June 1, June 16 and June 24. On the 24th, I put in my complaint that I would be contacting the BBB if I did not hear back. I still heard nothing. I would like a complete refund for my order. The food was unacceptable and I feel like there could have been someone at the store who could address the situation.

      Business Response

      Date: 07/19/2024

      We went ahead and processed the refund with BBB on the phone. It should be coming your way soon.

    • Initial Complaint

      Date:07/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on June 18th for $ ***** pizza was not well done nor cheese melted as I asked . Called no response also wrote an email no response reached out via fb and instagram no response. Placed another order on June 22nd for ***** same thing I asked for well done pizza was doughy and cheese not melted . No response at all Ive called the customer care number as well no response. At this point Im asking for a refund for both transactions and I wont order from that location anymore.

      Business Response

      Date: 07/02/2024

      Please contact Domino's corporate as this is not apart of our franchise. ************

    Domino's Pizza is NOT a BBB Accredited Business.

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