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Business Profile

Web Hosting

Wave Internet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had internet service with this company and disconnected the service due to moving. I had a balance of 22 dollars and had not paid it yet. I checked my bank account and they took the money out of my checking account without permission. I called to complain and they said they would issue a refund because I was so pissed and they still have not issued the refund. This has been about 2 weeks ago.

    Business Response

    Date: 10/13/2022

    We do not have any credit card or bank related information on file pertaining to said client. Hence, we had no way to charge the account. Nonetheless, we attempted to return the charge, but it was rejected by ******** financial institution. We are happy to try again, but ****** will need to contact her financial instituation first.

    Customer Answer

    Date: 10/13/2022

    Complaint: ********

    I am rejecting this response because:

     

       They did take the money out of my account.  The lady on the phone had informed me that they had a new program or whatever she called it and when people get behind on their bill it gets taken out of their account.  I am super pissed off about this.  Their statement does not even make any sense.  I will take a check in the amount that they stole out of my account, because that is what they did.  This statement is a straight lie.  


    Sincerely,

    ******** ******

     My address is as follows:

     

    ******** ****** *** ********** ***** *** * ***** ** *****

    Business Response

    Date: 10/16/2022

    Sorry, we must refund the transaction in the same format. Please let us know after you have contacted your financial institution and we will refund the charge. We will also waive the outstanding invoice thereafter.

Wave Internet is NOT a BBB Accredited Business.

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