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Business Profile

Pet Supplies

Tether Tug

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 7/24/25 upon purchase there was zero notice to me as a consumer that there were extensive shipping delays. I was emailed on 8/8/25 notifying me I would receive shipping the week of 8/19/25. It is now 8/25/25 and I still am yet to receive any information about shipping or an estimated time of arrival for my purchase a month ago. This is a dishonest business who lacks transparency to their consumers around their own production and shipping delays who is comfortable lying to their customers charging them for a delivery fee and struggling to make good on the sale of their goods.

    Business Response

    Date: 09/02/2025

    Hi *******, Sorry for the delay with your order. I has been shipped. You should be able to see updated tracking at this time.

    **********************************************************************************************

  • Initial Complaint

    Date:08/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Tether Tug on 8/5/25 and it hasnt arrived.

    Business Response

    Date: 08/23/2025

    Hi BJ,

    I'm sorry about the delay. Our little company is totally overwhelmed. As you know we have printed your shipping label and handed it off to the post office. I will check with them to make sure that there is some sort of movement.

    I apologize that this hasnt been the experience hoped for.

  • Initial Complaint

    Date:08/19/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Tether Tug on 7/3/2025 and my wife on 7/4/2025. (Order#*******, #*******) I received my first email on 7/8/2025 stating that they have my order and hopefully will be shipping the next week. On 7/28/2025 I received my second email stating, "sorry to sound like a broken record, your order will be this week". Granted, during this time, I made attempts to contact the company. Some were answered with generic responses and some there were no replies or communication. The last response stated that they were combining my orders into one for shipping and would refund shipping cost for one of the orders. They did refund the shipping cost on one of the orders. On 08/05/2025, received email stating label had been created and would be handed over to post office within a few days. Today is 08/19/2025 and still no shipping confirmation or tracking information received. Their website states that current shipping times will be 14 days! It's been six weeks since we placed our orders , which we have not received nor had sufficient customer service communication follow up. After reading responses on both social media and the BBB complaints, this seems to be a common complaint for this company with little to no resolve on the company's part to correct or make better. Basically, I have been told on three separate occasions that my order would be shipping. Was the first email a lie? The second email a lie? The third email a lie? They have received my money and have yet to deliver the product that they promise.

    Business Response

    Date: 08/23/2025

    Hi *****,

    Thanks for your time on the phone yesterday. It looks like your orders are being delivered today. Thank you for your patience and kind words of encouragement.

    Customer Answer

    Date: 08/25/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    I was able to speak with the company after filing this complaint and was satisfied with the interaction and information provided. I did receive my order and am happy with the result. Thank you
    Sincerely,

    ***** *******

  • Initial Complaint

    Date:08/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 06/17/25 I've reached out the company numerous times and. All I want is the product or a refund

    Business Response

    Date: 08/23/2025

    HI ***,

    Thank you for the call. We have indeed shipped your order and it its due to you next week.

    **********************************************************************************************

    I will be in touch regarding your refund.

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tether tug kit on June 25, 2025 and my ****** account was immediately charged. I still have not received the merchandise or a date I should expect to receive what I purchased. The only mention of shipping times on their website, both at the time of my order, and currently, indicates a one to two day shipping time frame. I feel like this is false advertising at best and some sort of scam at worst. Can someone please educate this business regarding ambiguous language and disclosure about shipping delays? Informed customers can make better buying decisions, including whether or not they want to wait an undetermined amount of time to receive an order while being out the money.

    Customer Answer

    Date: 08/19/2025

    This has not been resolved. Received notification of a shipping label created on 8/7/2025 but the **** has not actually received the package. We are at almost two months now. I am not sure who else to contact but this business should be penalized for this behavior.

    Business Response

    Date: 08/23/2025

    Hi ********,

    I apologize that this hasnt been the experience hoped for. We have shipped your toy and are waiting for an update from the post office.

    Thank you for your support and patience.

  • Initial Complaint

    Date:07/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th, 2025 I purchased a tether tug toy for my dog online. I am writing this on July 22, 2025 and have not recieved my product and have got nothing but the run around via email inquiry. I emailed June 30th, 11 days after my purchase to inquire on the status of my order. They told me it would ship the next week. I emailed again on July 7, as I had not received a shipping confirmation. To which they said they appreciate my patience and that June 13th orders were just getting sent out. I emailed again on July 15th, to which I recieved no response. I emailed "hello"?, on July 18th, and also recieved no response. My final email at this point was on July 19th, telling them that if they didn't respond and send my order, I would be going to the BBB. They responded that my order would be shipped the following Monday, which was yesterday. I'm not sure if this is a scam, or if they are a legitimate company.

    Customer Answer

    Date: 08/01/2025

    I have received a tracking number for a package "recieved" by **** on July 25th. Its now aug 1st, and I ordered this product June 18th. No further communication from this company. I do see them removing negative comments on thier socials, so they are not being transparent with thier customers. I still don't have a resolution, they could ship the item or return my money but neither has happened.

    Business Response

    Date: 08/23/2025

    Hi ******,

    I'm sorry that this has been such a hassle. I see that your order was refunded. 

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order, order *******, on 6/19 and still have not gotten any email stating when it would be shipped. For the past two weeks they have told me "It will ship on Monday" and once again, Monday has come and gone and no email notice stating it has or will ship; and now no reply to emails requesting update. I tried calling the company on 7/22 and had to leave a voicemail.

  • Initial Complaint

    Date:07/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received any products that were promised. Pole, rope, and chew toy. was supposed to be delivered three weeks ago and nothing has come no response from the company no customer service telephone number sent 15 emails with response fictitious business.

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    never received and it has been a month now. sent numerous emails

    Customer Answer

    Date: 08/06/2025

    After contacting you the following week I received notification that my product was being shipped and after that I did receive what I paid for..Thank you for your attention in this matter...*******

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this tether tug on April 21st. I was supposed to arrive on 5 May. I got an email for the tracking this morning and now it says it's back in ******. I tried to email.the company only to get a message stating the email ********** not found.

    Business Response

    Date: 05/20/2025

    This order was shipped and delivered within an acceptable time frame. The post office sadly was delayed in shipping the product which is out of our hands,

    Customer Answer

    Date: 05/21/2025

    I am satisfied with the order. The post office gave me bad info.

Tether Tug is NOT a BBB Accredited Business.

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