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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

2.35

Average of 342 Customer Reviews

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Review Details

  • Nila B

    Date: 09/02/2024

    I ordered 3 of the s**** in light socket cameras that came out of my bank account on *******. I have heard nothing from them about my order. I have sent them a few emails asking where my order is and never get a reply. I spent $195.01 for these cameras and I am not happy. I have my order number if it helps you. Dot Com Products.com, It is not smart to do business with this so called company. Thanks for the warning but it came alittle too late. **** B

  • RUTHIE H

    Date: 08/01/2024

    Love this! This is just great! So glad I found out about this.

  • Cheryl M

    Date: 08/01/2024

    Wonderful, easy to use. Good customer service. Application very intuitive.

  • Tracey w

    Date: 07/30/2024

    The most knowledgeable customer service representative, that helped me make the correct purchase for my home.Answed questions beyond anyone eles at ***** or my canadian providers did.

  • Lindsay G

    Date: 07/02/2024

    I love this site! Just sits and collects points and has so many rewards and savings options

  • De H

    Date: 06/22/2024

    Its been a great experience with them and rewarding bonuses

  • Gosia N

    Date: 06/08/2024

    I purchased the EZVacPro portable vacuum cleaner and I was disappointed by the product immediately.Suction power is largely misrepresented. Even when fully charged, the product does not **** up pet hair, debris or dust as marketed.The instruction booklet with important legal and consumer safety instructions that came with the product has so many spelling, grammar and direct-translation-from-another-language errors that it was actually impossible to understand the full instructions on how to use the product properly.As I set to return the product to DotCom Products, I noted the online return policy, FAQs about refunds, and full refund guarantee discrepancies and conflicting info.I reached out via email to the customer service desk.Customer Service Desk call centre is not responsive always during stated working hours.Email correspondence is an excessive back and forth. Emails are always signed as Dot Com Products **** Even when requesting a manager's support, emails are replied with Dot Com Products **** and no other individual name. Even when I repeatedly asked for a manager, it was never stated with whom I was corresponding.I am only refunded the initial charge amount and not return shipping costs despite being told I would in email. Partial refund is almost immediate and not as per their refund policy which states they have to inspect the product. They did not follow their own policy.Further communications, advised I will get a gift card for the return shipping costs, and will get a manager follow up. Manager did not follow up and when I did, I was firmly told no refunding the return shipping costs.Aside from the misleading advertising and weak product with potentially dangerous incomprehensible instruction booklets, it is misleading to say 'risk-free' and '100% refund'. The customer pays for shipping of ******************** to customer and then takes a net loss because is paying for shipping to return the product.

  • Theresa S

    Date: 06/02/2024

    I ordered 4 light bulb cameras for a total of $155.56. They do not fit in our light sockets at all, their ad states they'll fit into any socket. I called the company to do a return, within my 30 days, they will not pay to ship them back, even though they are useless to us. I stated that, as well as the fact that they are falsely advertising because they do not fit in all sockets. I fought with them statin that I should not have to pay to ship something back that you falsely advertised, you should eat it. They refused, even after talking with a manager, he refused. Based on the other reviews, I'll be lucky to get a full refund, will let you know. DO NOT BUY FROM THIS COMPANY THEY ARE LIARS AND CHEATS!!!!! THEY DO NOT DESERVE ANY STARS!!!! The BBB should give you the ability to rate them without any stars!!!!!

  • ROBERTA S. C

    Date: 05/28/2024

    Its refreshing to be able to go to an honest website knowing that you can be assured of being given the truth! Thank you!

  • Rachel S

    Date: 05/27/2024

    I ordered light bulb camera and they called me four times since then to ask me if I wanted to add on to the purchase with memory card etc. I still haven't received my product but they still keep calling me to add on to a product that I don't even have yet.

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