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Business Profile

Auto Warranty Services

Atlas Vehicle Protection LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

This profile includes complaints for Atlas Vehicle Protection LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Vehicle Protection LLC. has 3 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband received a piece of mail asked him to call to activate protection on a car warranty for a 2017 ****** Altima.1. This car is not and has never been in his name or associated with his name so Im not sure where they got his name.2. The letter is written and disguised as if it is official mail from the state or our current insurance policy.

      Business Response

      Date: 08/05/2025

      To whom it may concern, Atlas Vehicle Protection apologizes for any inconvenience that the notice you received has caused. Atlas Vehicle Protection receives information from several different sources for our marketing. We have started a review of our marketing sources to see why this information was incorrect and to ensure that we are providing the most accurate information possible. Atlas has removed your husband from our mailing list, and you will no longer be receiving any additional notices from our office. Please note that there are other companies in our industry that you might receive additional notices from. Again, we apologize for this inconvenience. If you or your husband have any additional questions or concerns, please contact our Customer Support Team at ************.  Thank you, Atlas Vehicle Protection. 

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving weekly Solicitation Letters for Fake Vehicle Factory Warranty has expired. Please have them remove me from the DO NOT CALL; DO NOT EMAIL; DO NOT MASS MAIL Federal Government Required Data Base.

      Business Response

      Date: 07/25/2025

      Thank you for bringing your concerns to our attention *****.  Atlas Vehicle Protection apologizes for any inconvenience our notice might have caused. We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. As a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from Atlas.  Please note that there are other companies in our industry that you might continue to receive these letters from, but rest assured that they are not from Atlas Vehicle Protection. We again apologize if this letter caused you any inconvenience. If you have any additional questions or concerns, please contact our Customer Support Team at ************************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 1PM to 2pm  for lunch.
      Sincerely,
      Atlas Vehicle Protection.

      Customer Answer

      Date: 07/25/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10, 2025 I called Atlas Vehicle Protection customer service to cancel additional coverage (as I already have built into monthly plan). I spoke to **** with Atlas Vehicle and he was the worst, unprofessional person I've ever encountered. Rude, obstinate and condescending person. I was trying to explain why I was canceling my plan. However, **** was trying to tell me what I would be losing if I canceled and I be better off not to. As I tried to explain he told me if I would just think and listen to what he was saying. Things would make sense as he been in this business for over 10 years and know what he's talking about. After I told him I still want to cancel, he kept asking what my reasons? And as i was explaining again he told me not to over talk him and if I would listen to what he was saying. I'd see his way make sense to keep. Iwas place on hold for about 15min and when he came back I asked for a more professional manager. Erice said I was unprofessional and wouldn't listen to him. I again ask for manager...again put on hold?! **** got back on phone to tell me no managers available. I told **** I would hang up call back- **** out me on hold again. Once he got back on, Erice said since I was making mistake he transfer me to manager. After **** transferred me to **** the floor manager.. it was then that I was able get plan canceled(atleast put in motion). **** apologized and was more professional than **** and listen to why I canceled plan. As of July 21, 2025, cancelization ongoing

      Business Response

      Date: 07/21/2025

      Thank you for bringing your concerns to our attention ******. We value all customer feedback and take such matters seriously. We are truly sorry to hear that you had a negative experience with our customer service team. We understand how important it is to feel respected and heard when interacting with a business. Please know that this does not reflect the high standards of service we strive to maintain at Atlas. We have thoroughly reviewed your complaint and are taking the necessary steps to ensure that this issue is addressed. Our goal is to improve and provide a positive experience for every customer. We do see that when you called in, they cancelled your policy on the same day you spoke with both **** and **** on 7/14/2025.  We have also refunded the down payment of $99 to the card on file. The transaction ID number for this transaction is ***********. If you have any additional questions or concerns, please contact our Customer Support Team at ************************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 1PM to 2PM for lunch. 

    • Initial Complaint

      Date:07/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being inundated with mail from Atlas Vehicle Protection. At least two letters or more per week with correspondence stating tie sensitivein getting me to purchase vehicle protection. I want these maiings to stop.

      Business Response

      Date: 07/16/2025

      Hello **** and thank you for reaching out to us about your complaints. It was verified that we at Atlas sent the complainant one letter to **************** **********, VA *****. As  a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from Atlas.  Please note that there are other companies in our industry that you might continue to receive these from, but you can be rest assured that they are not from Atlas Vehicle Protection. We again apologize if this letter caused you any inconvenience. If you have any additional questions or concerns, please contact our Customer Support Team at ************************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 1PM to 2PM for lunch.
      Sincerely,
      Atlas Vehicle Protection.

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 2 2025, I became aware that my elderly mother had unknowingly signed up for this service. I attempted to call to cancel which turned into a long and drawn out ordeal. I spoke with **** who was very condescending and obstinate. It took over 20 minutes to get the policy canceled due to **** stating that he had to let us know what we'd be losing if we canceled. Despite repeated pleas to cancel **** continued to try to upsell and delay cancelation. When I asked to speak to a manager I was told that he'd done everything we asked and that there was no manager available to speak to and that I was only prolonging the call. Due to the difficulty with ****, I requested proof of cancelation which **** claimed he could not provide.

      Business Response

      Date: 07/03/2025

      After receiving the complaint, we tried contacting the consumer and consumers daughter who made the complaint via phone to no avail. A voicemail was left advising the policy has been cancelled and the consumer has been issued a full refund. All our calls are recorded for ****************** We did have the ** department review this call. It is the representatives job to get to the question why a customer wants to cancel coverage, especially when the coverage is so new and this was the 2nd time this consumer has purchased a vehicle service contract from us at *****. However, we do not condone rude or bullying behavior. I want to assure you this matter will be handled very proficiently. Please call the customer service department @ ************ and ask to speak with the Director of *************** ***** *****, she will help assist you with this account.
      Thank you. 

      Customer Answer

      Date: 07/04/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ********** *******

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no **** ******* at our address. He Died. We bought the house. Tell ******* Toplen (if he's real), Program Coordinator to STOP mailing our address. We received a 4th letter for Mr. ******** We've told Atlas that he is dead and STOP sending mail, yet they keep doing it.

      Business Response

      Date: 06/23/2025

      To whom it may concern:

      Atlas Vehicle Protection apologizes for any inconvenience our notice might have caused. To confirm, Atlas has only sent one letter to the consumer in question. We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. As  a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from Atlas.  Please note that there are other companies in our industry that you might continue to receive these from, but you can be rest assured that they are not from Atlas Vehicle Protection. We again apologize if this letter caused you any inconvenience. If you have any additional questions or concerns, please contact our Customer Support Team at 833-698-6777************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 12PM to 1PM for lunch.

      Sincerely,
      Atlas Vehicle Protection.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is pretending to be ****** telling me the warranty I have is close to expiration. My car warranty is not anywhere near expiration, and I would not purchase any kind of warranty from someone who trying to get people to sign up with them under false implications. I want to NEVER receive any kind of mailer or email from this company again. Very unethical business practices.

      Business Response

      Date: 06/11/2025

      Hello ******, thank you for bringing your concerns to our attention regarding your experience with our mail advertisement for your 2019 ******. We sincerely apologize for the inconvenience it may have caused. The reason for our letter is we as many others have noticed your factory warranty has expired due to the year of your vehicle. If you purchased a vehicle service plan upon the purchase of your vehicle, that is not public knowledge. As a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please also keep in mind that if you receive any more letters rest assured, they are not from our company, and you can kindly recycle the letter.  We do not fault anyone when someone isn't interested in our services and appreciate you taking the time to notify us of your thoughts regarding our mail advertisement. If you have any additional questions or concerns, please contact our Customer Support Team at ************. Monday through Friday from 8AM 5PM CST. Our phones turn off daily from 1pm-2pm central standard time.
      Sincerely,
      Atlas Vehicle Protection.

    • Initial Complaint

      Date:05/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have received suspicious mailings from Atlas Vehicle Protection addressed to my deceased father ******* ******* at our family address. ******* has been deceased for many years and has never owned the vehicle that they keep mailing us about to sell their vehicle protection. It is very suspicious that they send mail constantly to someone who has been deceased for so long. This is not a reputable company and they are trying to scam many people with their vehicle protection letters!

      Business Response

      Date: 06/02/2025

      To whom it may concern,
      We appreciate you taking the time to voice your concerns regarding the mailings you have been receiving. We apologize for any inconvenience caused by these communications, and we want to assure you that we take your request seriously. As a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Furthermore, we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.   Please allow up to ************************************************************* mind that if you receive any more letters rest assured, they are not from our company, and you can kindly recycle the letter. We assure you that we do not engage in any fraudulent or deceptive practices and customer satisfaction is our top priority. We again apologize if this caused you any inconvenience. If you have any additional questions or concerns, please contact our Customer Support Team at ************************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 12PM- 1PM for lunch. 

    • Initial Complaint

      Date:05/21/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited mail about extended warranty for a vehicle Ive never owned nor looked at in person or online. When I called to find out how they got my information and why they sent this to me, all I got was a smart a** answer and excuses. I said I didnt even know what that was and she said, Its a vehicle. Wow. I began to call her out on that smart a** comment and she kept talking over me. No answers just a promise to not contact me again. This was actually the second letter and I had already demanded to be removed from their list. Very dishonest and disrespectful.

      Business Response

      Date: 05/23/2025

      To whom it may concern,
      We appreciate you taking the time to voice your concerns regarding the mailings you have been receiving. We apologize for any inconvenience caused by these communications, and we want to assure you that we take your request seriously. We have removed your information from our mailing list to ensure you do not receive any further notices from Atlas. Please note that you may still receive similar notices from other companies, as multiple providers offer vehicle protection plans. Atlas Vehicle Protection is reviewing all interactions with our company and providing training and/or disciplinary action that is found needed to ensure that no one else has this experience. If you have any further concerns, feel free to reach out, and wed be happy to assist.
      Best regards,
      Atlas Vehicle Protection  

      Customer Answer

      Date: 05/23/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Coverage Validation for a vehicle I neither purchased nor even looked at. How did Atlas Vehicle Protection get my name and address. Did someone try to buy a vehicle using my name and address?

      Business Response

      Date: 05/14/2025

      To whom it may concern,
      We appreciate you taking the time to voice your concerns regarding the mailings you have been receiving. We apologize for any inconvenience caused by these communications, and we want to assure you that we take your request seriously. As a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Furthermore, we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.   Please allow up to ************************************************************* mind that if you receive any more letters rest assured, they are not from our company, and you can kindly recycle the letter.  We assure you that we do not engage in any fraudulent or deceptive practices and customer satisfaction is our top priority. We again apologize if this caused you any inconvenience. If you have any additional questions or concerns, please contact our Customer Support Team at ************************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 1pm-2pm for lunch. 

    Atlas Vehicle Protection LLC. is NOT a BBB Accredited Business.

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