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Business Profile

Auto Warranty Services

Atlas Vehicle Protection LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

This profile includes complaints for Atlas Vehicle Protection LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Vehicle Protection LLC. has 3 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has sent a postcard mailer and letter that looks like an official car insurance policy activation. It has all of my information which was never provided to them. I called the company to confirm it wasnt real they told me it was just to get me to sign up for a policy through them but I told them do not send me anything else I was not interested. 1 month later they send me an official looking letter with identification cards saying it is urgent and time sensitive, to call now. They do not list any information other than the small print at the bottom of the letter with their name. No return address no business information nothing except what looks like an official notice of coverage.

      Business Response

      Date: 10/17/2025

      Thank you for your feedback, ******. We understand your concerns and appreciate the opportunity to respond. Based on the information provided, we were unable to locate a call record or interaction in our system for ****** ****. Also, it was confirmed we only sent one letter to your address. We do not send post cards and all our letters in clear legible print states THIS IS NOT CAR COLLISION INSURANCE.  Its evident the postcard was NOT from Atlas Vehicle Protection. Atlas does send marketing materials to inform consumers about optional vehicle service contract coverage, but we understand that not all recipients wish to receive these offers. We are committed to transparent communication and respectful service.  We have removed you from our mailing list and you will no longer be receiving any additional notices from our office. Please note that there are other companies in our industry that you might continue to receive notices from, but you can be rest assured that they are not from Atlas Vehicle Protection. If you have any additional questions, please contact our Customer Support Team ************.
      Sincerely, 
      Customer Relations Team

      Customer Answer

      Date: 10/21/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** ****

    • Initial Complaint

      Date:10/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting letters that say I own a 2018 Chevrolet Bolt EV. They indicate I need to call IMMEDIATELY activate my coverage for unexpected repairs. They indicate my policy number is 1PM7526578248

      Business Response

      Date: 10/03/2025

      *******, we appreciate you taking the time to voice your concerns regarding the mailer you have received.  We apologize for any inconvenience caused by these communications, and we want to assure you that we take your request seriously. As a result of the consumer complaint, our company placed the consumer (Order Number: 1PM7526578248) on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from ATLAS. Furthermore, we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Please allow up to ************************************************************* mind that if you receive any more letters rest assured, they are not from our company, and you can kindly recycle the letter. If you have any additional questions or concerns, please contact our Customer Support Team at ************. Our days/hours of operations are Monday Friday from 8AM to 5PM CST. Our phones turn off daily from 1pm-2pm central standard time for lunch.
      Sincerely,
      Atlas Vehicle Protection.

    • Initial Complaint

      Date:09/30/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************ continues to contact me regarding insurance policy that I have never had with them for a vehicle that I don't own. When I reached out to them to have myself removed from their mailing list the agent hung the phone up on me.

      Business Response

      Date: 10/01/2025

      The consumer stated he did not want us to contact him in the future. Normally when we get a BBB complaint, we contact the consumer. But to respect the consumers wishes we will communicate through the BBB complaint process. Besides, the information the customer provided in the complaint appears to be bogus (we only sent one letter and the customer never called in and spoke to anyone from our office.)  You will notice on the letter we sent you, it does state THIS IS NOT COLLISION INSURANCE. This is to ensure our consumers do not get confused
      Upon receiving your complaint and reviewing our records, we have taken immediate action to remove your contact information, associated with Approval Number 1PM7525807383, from our mailing list as of 10/1/2025. This ensures that you will no longer receive any further mail from OUR company.
      However, it is essential to note that while we have removed your information from our mailing list, other companies in our industry might have independently obtained your contact details and may continue.  If there is anything else we can do to assist you or if you have any further concerns, please feel free to contact our customer support team on ************.
      Sincerely,
      Atlas Vehicle Protection.

      Customer Answer

      Date: 10/03/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** ********

    • Initial Complaint

      Date:09/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sent a fictitious letter attempting to scam me out of money on a fake car warranty. **** me that my warranty through my company was invalid. There was no ringer when i called, he just said a name.. he repeatedly ignored my question of who they were and why this was sent. He was unbelievably rude, AGGRESSIVELY pressuring me to give them my credit card and other info. When I said I would think about the "offer" and call back, he got RUDE and again aggressive. I've never had someone that is legitimate give me grief for asking them to hold for a minute or for voicing that I wanted to think about it and call back. Everything about this screams scam

      Business Response

      Date: 09/30/2025

      To Whom it May Concern, 
      Atlas Vehicle Protection takes these matters seriously and holds
      high standards for our representative to follow to provide the best experience
      for our consumers. We are doing a review of the calls you have had with our
      company and address any concerns accordingly. Also, we have removed you from our mailing list and you will
      no longer be receiving any additional letters from our office. Please keep in
      mind that there are other companies in our industry that could send you
      additional letters but reset assure they will not be from Atlas Vehicle Protection
      Thank you, 
       Atlas Vehicle Protection

    • Initial Complaint

      Date:09/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this suppose vehicle protection plan and each time I call Im told to call different numbers and Im still stuck paying thiscontract! I called Atlas vehicle protection at ************. They told me I had to call ***** who actually take my money but they tell me I need to call Atlas Vehicle Protection. No one seems to be able to help me to cancel this and its been going on for about a month! I need it canceled effective immediately someone please help me

      Business Response

      Date: 09/30/2025

      Thank you, *********, for reaching out. We apologize for any confusion or frustration caused. You spoke with *****, then they transferred you to our customer service department, for further assistance on 9/26. Per your request, your file was canceled on August 26, 2025, and a refund in the amount of $152.61 was issued to the card on file on August 26, ************************** number of : ************. If you have any additional concerns, please feel free to contact our Customer Support Team directly at ************. We are committed to resolving any outstanding issues and ensuring transparency in our communications. Atlas Vehicle Protection. 

    • Initial Complaint

      Date:09/12/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail that is scam regarding activation of fake vehicle protection cards with a policy reference number 1PM8523908280

      Business Response

      Date: 09/15/2025

      We're sorry to hear you were upset by our mailing ********. Please be assured that our company is not a scam. We provide legitimate vehicle service contracts, and the information used to send our mailings is publicly available through standard automotive records. Upon activation our clients receive a detailed booklet with explanation of the coverage, including two I.D. cards with our roadside and claims phone number. Our intent is never to cause alarm, but to inform vehicle owners about potential coverage options. That said, we respect your preferences and have removed your information from our mailing list to ensure you do not receive further communication from us.  As a result of the consumer complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Furthermore, we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.   Please allow up to ************************************************************* mind that if you receive any more letters rest assured, they are not from our company, and you can kindly recycle the letter.  We assure you that we do not engage in any fraudulent or deceptive practices and customer satisfaction is our top priority. We again apologize if this caused you any inconvenience. If you have any additional questions or concerns, please contact our Customer Support Team at ************************ Mon. - Fri. from 8AM 5PM CST. Our phones turn off daily from 1PM- 2PM for lunch. 

    • Initial Complaint

      Date:09/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlas vehicle protection tried to scam me for warranty on a car I don't have and never requested anything from them, the letter received made it sound official and urgent which triggered me to call they tried to get personal and private information without identifying the reason of my mail.

      Business Response

      Date: 09/08/2025

      Thank you, ****** ******, for the opportunity to address this concern. Atlas Vehicle Protection does not engage in fraudulent marketing practices. We partner with independent marketing companies, and all marketing materials are intended to comply with applicable regulations. Furthermore, we have removed ****** from our mailing list, and he will no longer be receiving any additional notices from our office Atlas Vehicle Protection. Please also note that there are other companies within our industry that use similar mail formats, so you may continue receiving similar notices that are not from us. If you have any additional questions or concerns, please contact our Support Team directly at ************. Monday Friday 8AM 5PM CST, please note that our phone turns off from 1PM to 2PM for lunch. Thank you, Atlas Vehicle Protection. 

      Customer Answer

      Date: 09/09/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** ******

    • Initial Complaint

      Date:08/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received letter requesting urgent action to activate a policy. Attached fake id cards.

      Business Response

      Date: 08/26/2025

      To whom it my concern, We have removed ****** from our mailing list, and he will no longer be receiving any additional notices from our office Atlas Vehicle Protection. Please note that there are other companies in our industry that he could possibly be receiving notices from. If you have any additional questions or concerns, please contact our Customer Support Team directly at ************.  Monday Friday 8AM 5PM CST, please note that our phone turns off from 1PM to 2PM for lunch. Thank you, Atlas Vehicle Protection. 

    • Initial Complaint

      Date:08/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a spam letter in the mail and it's stating the same kind of stuff in it as others are having. Stop sending me your BS flyers with a car I don't own on it to my house or I will contact my attorney on this matter. **** ********** trying to scam people into getting us to call and buy services. Get a better job

      Business Response

      Date: 08/15/2025

      Thank ***, ****, for your feedback. We understand your concerns and appreciate the opportunity to respond. Per your request, we have removed your information from our mailing list as of August 14th, 2025. Please allow up to 10 business days to process this request.  Please also note that there are other companies within our industry that use similar mail formats, so you may continue receiving similar notices that are not from us. If you have any additional questions or concerns, please contact our Customer Support Team at ************. Our days/hours of operations are Monday Friday from 8AM to 5PM CST. Our phones turn off daily from 1pm-2pm central standard time for lunch.
      Sincerely,
      Atlas Vehicle Protection.

    • Initial Complaint

      Date:08/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to stop receiving these time sensitive letters in the mail. I have called the number on the mailer to request to be removed from their mailing list and have been told they have no control over the letters.

      Business Response

      Date: 08/12/2025

      ******,
      Thank you for your feedback. We understand your concerns and appreciate the opportunity to respond. Per your request, Atlas has removed your information from our mailing list as of 8/12/2025. Our records do not show any prior removal requests. Please note that there are other companies within our industry that use similar mail formats, so you may continue receiving similar notices that are not from us. We appreciate you bringing this to our attention. We don't fault anyone when someone isn't interested in our services and appreciate you taking the time to notify us of your thoughts regarding our mail advertisement. If you have any additional questions or concerns, please contact our Customer Support Team at ************. Our days/hours of operations are Monday Friday from 8AM to 5PM CST. Our phones turn off daily from 1pm-2pm central standard time for lunch.
      Sincerely,
      Atlas Vehicle Protection.

      Customer Answer

      Date: 08/12/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** Fukuoka

    Atlas Vehicle Protection LLC. is NOT a BBB Accredited Business.

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