Complaints

This profile includes complaints for JD Byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JD Byrider

  2520 Burlington St N Kansas City, MO 64116-3085

• 

  JD Byrider

  7400 N Shadeland Ave Ste 200 Indianapolis, IN 46250-2076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The IRS considers a charge-off to be income, either as gross or ordinary income. Income like this doesn't belong on a credit report, so this information on my report isn't accurate!
  By IRS rules, any canceled debt or charge-off is classified as income. Reporting this as debt is incorrect. According to 15 USC 1681 s-2, CNAC, as a provider of information to a credit reporting agency, is prohibited by law from sharing inaccurate information. I am requesting that this information be deleted from my credit report right away.

  Business Response

  Date: 12/27/2024

  In the case of *** ****** *******, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. *** ******* is disputing the accuracy of her CNAC account reported to the credit bureaus.

  *** ******* purchased a 2013 Dodge Journey on July 9, 2022 from the franchise-owned Byrider on *** ****** in Bloomington, Indiana. *** ******* defaulted on her retail installment contract, and subsequently her vehicle was repossessed on December 29, 2023. The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed on the account. A 1099C would only apply if there was a cancellation of debt. The servicing of the account is being handled by ****** ***. *** ******* should contact ****** *** at ***** ******** for any questions.

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from JD Byrider in October of 2023. I have had a lot of issues with this car since then and every time I have an issue I contact the service center and speak with a women named *****. She has been rude and her customer service skills are awful. I pay my car payments and did all the way till here recently but it was because in August I paid 300$ to get it fixed and I just had to go pay another $500 today for another repair to which ***** lied about and then yelled at me and cussed at me and I left the car there with her because I couldn’t even drive the car off the lot it kept dying. I have tried to get this issue fixed and to no avail they just keep asking for more and more money for repairs on top of a car paynment. ***** has cussed at me and when I tried to get in my girlfriends car and leave she held on to the window of my girlfriends car screaming. And saying profanities at me. Super unprofessional. I’m not sure what I’m looking for her. But I will also leave a review on this company and the women who I’ve been dealing with.

  Business Response

  Date: 12/16/2024

  While it is understandable that dealing with service issues can be frustrating, a pre-owned vehicle, similar to any mechanical device, requires proper maintenance and occasional repairs to ensure performance and longevity.
  At Byrider, customer satisfaction is our top priority. We sincerely apologize for any inconvenience you have experienced due to the issues and ask that you contact Best Extended ###-###-#### to coordinate any repairs required. Byrider will stand behind the service agreement and any covered items will be processed through the extended service agreement. 
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8th 2021 I bought a car from jd byrider. They over priced the car. By 1000's of dollars. Then they come and repo my car and took my tags on it . And driving around on my tags.

  Business Response

  Date: 02/07/2023

  In the case of ***** *****, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.  *** ***** is aggrieved at the handling of the repossession of the vehicle.   
  ***** ***** purchased a 2011 Nissan Sentra on August 5, 2021 from the franchise-owned Byrider location on ******** **** ** ********* *******.  The vehicle is covered by a 24-month, 24,000 mile service contract, whichever occurs first. 
  *** ***** defaulted on her retail contract, and her vehicle was subsequently repossessed on January 31, 2023.  All the necessary forms and letters were sent to the address on file for *** *****. Additionally, CNAC has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations.  
  At CNAC we strive for the highest level of satisfaction for every customer.  While we sympathize with *** ***** predicament, she did default on their retail contract. We ask that she contact CNAC if she any other questions.
  

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jd Byrider ********** ** ** ***** ****** has the worst customer service and management. I have a 2011 dodge caravan that was in the shop for about a month for a sylenoid in the transmission. I got my car back it was driving okay. Here we are End of August and I've had more issues with the vehicle. I dropped my car off on a Thursday called Friday to see what was wrong with it and was specifically told "nothing, there are no codes popping up. When it does it again see if the break lights are on" I picked my car up Friday was able to drive to work and home and run an errand Saturday morning and my vehicle locks up again because clearly something was wrong with it. **** is not helpful what so ever he is beyond rude. He told me he would get back with me on Monday the 29th I called 2 times and never heard anything. The service department doesn't know what they are doing and I'm paying $500 a month for my vehicle along with service fees to still be driving in a BROKEN DOWN vehicle. Im highly upset I have two toddlers I do not have anyone to help out with another vehicle and I cannot purchase one. Jdbyrider has no priorities for anyone, they just want their money. They have no morals, no customer service, no communication. It's all sales to them. So now, I would like to take my car back and risk my credit because of issues they seem to not care about or want to fix.

  Customer Answer

  Date: 09/01/2022

  To whom it may concern:
  
  My complaint number ******** has been resolved. The service manager, went out of his way with his team to make sure my vehicle got fixed in a timely manner. I am pleased with the results. Thank you.

  Customer Answer

  Date: 10/05/2022

  I have recently made a complaint about JD Byriders in Evansville, IN that was able to be closed. The complaint number is ********. June: my van was in the shop for a transmission issue for about 3 weeks or so. August: having multiple issues with my car locking up and having to pull a fuse in order to drive my car. I have no way to get a rental, I'm being told by employees to figure it out so I can bring my vehicle in. I take my van to the shop, was told no codes came up and I can pick up my car but if it happens again to call back. So I paid $25 to pick it up. Within 48 hours I had the same issue with my car locking up. The service manager was kind and took the time to get the situation handled. September: here we are middle of September and my car is continuing with the same issue. I resolved my first complaint. This one will not go away until I have a new vehicle or mine is taking care of as priority. I am a single mother of 2 kids and this is my ONLY transportation. I feel as if the finance and sales team have failed on their customer service level. I regret buying this vehicle. I pay $500 a month for a vehicle I can hardly drive because they can't seem to fix my issues going on. This is my only transportation I cannot afford a rental, and I do not have help. I am HIGHLY DISAPPOINTED. I want a new vehicle. I'm over it. I'm wasting my money with a company who has ZERO COMPASSION FOR THEIR CUSTOMERS. This complaint will not be going away.

  Business Response

  Date: 10/05/2022

  Date Sent: 9/28/2022 2:09:32 PM
  In the case of ***** *******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  Ms. ******* has expressed her concerns with some mechanical issues she has experienced with her vehicle. 
  
  Ms. ******* purchased a 2011 Dodge Grand Caravan on August 13, 2021 from the franchise-owned Byrider on First Avenue in Evansville, Indiana.  The vehicle is covered by a 24-month, 24,000 mile service agreement, whichever occurs first.  
  
  The franchise-owned Byrider has honored the service agreement and has acted in good faith to address Ms. *******’s concerns.  All eligible expenses were covered under the vehicle service agreement, and in a gesture of goodwill, some expenses not eligible for coverage were also covered.  Ms. ******* has only paid $50 out of pocket, which was 2- $25 deductible charges.  She drove the vehicle almost a year before experiencing her first mechanical issue in June 2022.  Additionally, she has driven a little over 20,000 miles since the time of purchase in the vehicle.  
  
  The franchise-owned Byrider has presented Ms. ******* with some options to reach a resolution on this matter.  She expressed an interest in being placed in a vehicle that is currently being reconditioned to prepare it for sale.  When the reconditioning is complete, she will have the option to inspect and test drive the vehicle to determine if it is a good fit for her.  
  
  The franchise-owned Byrider apologizes for any inconvenience the repairs have caused Ms. *******, and they remain committed to working towards a resolution. 

  Customer Answer

  Date: 10/05/2022

  Date Sent: 9/28/2022 9:34:52 PM
  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want them to know I have came out of pocket more than $50 with not being able to drive a reliable vehicle and as far as services that were covered that weren't suppose to be didn't come up until me making a complaint, NEVER was mentioned in the beginning of bringing my vehicle in to the shop, that is communication on their end. I'm almost 2 weeks now waiting for this other vehicle that is awaiting parts. 
  
  Regards,
  
  ***** *******