Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car from company and less than 90 days from purchase day the entire transmission and catalytic converter are requiring replacement. I did purchase drive train warranty from dealership which will cover the transmission however will not confer the catalytic converter. The dealership is refusing to assist to come to a resolution to assist in solving the issue with the catalytic converter even despite the magnuson moss warranty act that holds them accountable for such. They dismissed any and all concerns, urging me to try and continued with repairs and rerun codes later after my 90 days after purchase were up, also if I felt necessary to just seek an attorney.

  Business Response

  Date: 06/19/2025

   On or about 3/21/2025 ** ******* did purchase an auto from Jack Miller Auto Plaza.  Fortunately ** ******* did obtain a 3rd party extended warranty at the time of purchase that will cover some of her concerns.   ** ******* would have been given a copy of the warranty at that time.  Since ** ******* indicated a claim has been filed I trust she did in fact receive a copy of such allowing her the needed information to have filed a claim. 

  Jack Miller Auto Plaza is nothing more than a broker for the Warranty purchased.  Approvals and Denials of warranty claims are processed by the warranty company not Jack Miller Auto Plaza and subject to the terms and conditions of the contract.   

  Based on the conversation I had with ** ******* she indicated at the time of the sale and up to a few days ago there had been no issues with the auto.  While we never wish for any Consumer to have issues with an auto purchased from our Dealership such experiences can happen especially with an auto that has 99,000 plus miles at the time of purchase.  While such an occurrence by anyone is never wanted it is a risk that comes with the purchase of a preowned auto as outlined in the Missouri Buyers Guide the buyer signed. These were not issues that were present at the time of purchase.  

  We do our best to outline all risks associated with the purchase of any auto, this is the very reason we encourage everyone to consider purchasing an extended warranty.   ** ******* reviewed and signed the Missouri Buyers Guide which in detail outlines a list of major defects that may occur in a used auto.  Both of the items ** ******* has referenced are outlined as a possible major defect that can occur in a preowned auto.     

  
  ** *******'s complaint is unfair, misleading and slanderous and  has no merit against this Dealership.  There were no issues with the auto for nearly 90 days after purchase, there were no check engine lights or complaints about the way the auto drove until a few days ago.  She received all of the documents needed to file a claim with the Warranty Company and the documents would have outlined the coverages and exclusions.  

  
  ** *******’s reference to the ******** **** Warranty of 1975 has no bearing on this Dealership.  
  Title I of this Act authorizes the Federal Trade Commission to develop regulations for written warranties. The Act directs the Commission to establish disclosure standards for written warranties, specifies standards for “full” warranties, limits disclaimer of implied warranties, and establishes consumer remedies for breach of warranty or service contract obligations.  There has been no breach of contract.   If ** ******* is unhappy with the warranty contract this is a matter she may wish to discuss with her claims adjuster.  

  
  Unfortunately, I do not have a mechanism within our contracted sale agreement to assist her with her concerns.  
  
  
  Best Regards, 
  ***** ********
  Marketing Manager 
  Jack Miller Auto Plaza. 
  
  
  
  

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  The legal definition of slander is “a false statement.” Defamation includes “statements that are incapable of being proven true or false.” In this instance, neither is accurate when speaking about the statements I have made regarding the reports I have made. I notified Jack Miller after I began having issues and taken it to a reputable auto shop list that was provided under the warranty that was sold to me. I received the diagnosis which includes the following:
  Catalytic Converter-$3,447.89
  Ford Transmission-$6,087.15
  Am Transmission-$4,456.25
  Replace Transmission and Fluids-$1,864.53
  Install new Software for replacement module-$180.00
  Programming Seat for VIN-$95.00
  Parts Breakdown-$3972.31
  Labor Breakdown-$2016
  Taxes-$346.58
  Sub Totaling-$7,068.14
  Grand Total for sub estimates-$16,603.18
  I notified Jack Miller following the diagnostic of my vehicle that I bought less than 90 days ago, roughly $40,000 dollars and now being told warranty will not replace the parts suggested so I would need to come out of pocket for all of this if I wished to proceed with the shop. I am still without a working car, attempting to find a shop to work with the warranty company you provided and suggested who will not pay for $700 above the parts they are willing to pay for, $300 for a programming/software update, and a $177 transmission cooler all of which was priced to me late Friday evening. I gave the dealership an opportunity to mend a lemon vehicle that was sold. The dealership refused to stand behind their product and states they take no responsibility in correcting the issues that are now present despite it have being bought less than 90 days when these issues came up. Used vehicle or not. An opportunity was provided to the company to remedy the issue. No further efforts to assist me in remedying the issue have been made by the dealership.  
  

  Business Response

  Date: 06/24/2025

  Jack Miller Auto Plaza acknowledges  ** *******'s written rejection and  disappointment with the issues she has expreienced with her auto.  I am not sure I clearly understand the status of the Transmission Claim with the Warranty Company nor the math as stated in her rejection of  our first response.  Regardless, Jack Miller Auto Plaza has no authority to accept or deny a claim on behalf of the Warranty Company.  We respectfully suggest ** ******* contact the Warranty Company directly.  The Warranty Company can go over the terms and conditions of her contract including exclusions, limitations of coverage, mileage and time lines as contained in the written agreement. The warranty is a written agreement that outlines the coverage any buyer should expect.  I have to assume the Warranty Company is meeting their obligation as outlined in the contract.   

  I trust since a claim has been filed ** ******* has the Customer Service phone number to the Warranty Company, they will assist her witrh her questions and or assist her in finding a shop for the covered repairs.  Once again, Jack Miller Auto Plaza has no legal authority to accept or deny a claim under the terms and conditions of a warranty between the Warranty Company and the Contract Holder ** *******.  No additional responses and or corresponence will be forthcoming.  

  ***** ********

  Marketing Manager

  Jack Miller Auto Plaza

  ************

   

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Ford Escape **** ******************* from Jack Miller Auto Plaza on April 11, 2024, and the vehicle has had repeated mechanical problems since purchase. Issues include grinding noises, starting failures, brake problems, ignition coil failures, and a complete transmission failure. On December 26, 2024, the car lost acceleration and displayed a "Transmission Service Now" alert. The vehicle is currently not running and requires a remanufactured transmission replacement, which has not been completed.
  
  April 22, 2024 – ****** ****:
  Issue: Grinding noise and inconsistent starting.
  Work Performed: Removed and replaced one front wheel bearing, cups, seals, and repacked.
  Cost: $388.23 (Paid by dealership).
  
  April 24, 2024 – **** *****:
  Issue: Grinding noise and brake concerns remained.
  Action: ****** **** towed the vehicle to **** *****.
  Work Performed: Full inspection revealed a bad front-right wheel bearing and brake issues.
  Cost: $75.00 (Paid by me).
  
  September 11, 2024 – ********* **** ***** *** *******:
  Issue: Starting issues reoccurred.
  Work Performed: Replaced turbocharger boost pressure solenoid and EVAP purge control solenoid.
  Cost: $898.61 (Paid by me).
  
  October 4, 2024 – ********* **** ***** *** *******:
  Issue: Car frequently failed to turn over and wouldn’t accelerate.
  Work Performed: Replaced spark plugs and ignition coils.
  Cost: $471.40 (Paid by me).
  
  December 26, 2024 – ********* **** ***** *** *******:
  Issue: Complete loss of acceleration with "Transmission Service Now" alert.
  Work Needed: Transmission replacement with a remanufactured transmission.
  Cost Estimate: $6,574.66 (Unpaid; vehicle not running).
  
  I wrote a letter to Jack Miller Auto Plaza on January 2, 2025, outlining these issues and requested a resolution—either full repair, replacement, or refund. I seek assistance in resolving this matter, as the vehicle is unusable and has caused significant financial and logistical challenges.

  Business Response

  Date: 01/21/2025

  ******* ***** purchased her vehicle on 04/16/24. At the time of purchased she was presented with the choice of a written dealer stated component warranty good for 3 months or 3,000 miles at no additional cost or an extended warranty that would be more inclusive and good for 3 years and 36,000 miles at an additional cost. She decided to decline the purchase of an extended warranty. By declining the extended warranty and signing the stated component warranty contract she understood that the 3 month 3,000 miles stated component warranty was the only contractual obligation between **** ****n and Jack Miller Auto Plaza. Anything outside on the parameters on the dealer warranty would be her responsibility. That includes all non stated components and expiration due to time or miles.

  Business Response

  Date: 01/23/2025

  Jack Miller Auto Plaza remains firm in our original response. 

  Customer Answer

  Date: 01/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Thank you for your response regarding my vehicle purchased on April 16, 2024. While I acknowledge the terms of the 3-month/3,000-mile stated component warranty, I must reiterate that the circumstances surrounding this vehicle far exceed the parameters of what is reasonable or ethical in this situation.
  The vehicle sold to me has already resulted in over $7,000 in repair costs, most notably for a failed transmission. I still owe $10,000 on this car, and it is clear that the vehicle was sold in a condition that made its long-term functionality highly questionable. Despite declining the extended warranty, I trusted that I was purchasing a vehicle in good faith, which would not immediately require such significant repairs.
  The refusal to address even the cost of the transmission repair demonstrates a lack of responsibility on the part of Jack Miller Auto Plaza. This situation goes beyond a contractual technicality—it reflects a failure to uphold basic ethical business practices.
  I am requesting that Jack Miller Auto Plaza cover, at a minimum, the cost of the transmission repair. Anything less leaves me at a significant financial disadvantage for an issue that, I believe, was foreseeable at the time of sale.
  Failure to make this situation right may compel me to pursue further action, which includes sharing this experience to local news outlets to inform other potential customers of the risks involved.
  I trust that you will reconsider and take the necessary steps to resolve this matter appropriately.
  

   Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been six months and Jack Miller still hasn't provided a valid vehicle title for the vehicle they sold me. I cannot obtain a vehicle license in the State of Kansas until I receive a valid title from Jack Miller.

  Business Response

  Date: 08/23/2023

  As the Marketing Manager I am responding to the referenced complaint.  I have spoken to the Buyer and we are in discussion  on this matter.  The title issue problem is that of a third party dealership that has not provided the title to the seller **** *******) and in turn the seller has not provided me with it.  In  working with the Buyer I have obtained a new IDOD and dropped it off in person today. Doing so will allow the third parties to request a replacement title.  I am hoping this matter can be settled by next week.  At that time I will provide an update.  

   

  Business Response

  Date: 08/30/2023

  I am responding to the above referenced complaint.  I have spoken with *** ********* several times and we are expecting the title on or about 9/11/2023.  He is aware of this as I have spoken to him.

  
  

  We sold the auto in good faith just as we purchased it in good faith.  However, It appears the title was not given to the auction house who we purchased it from as  it was misplaced. This transaction was due in 21 days. There was no advance warning to us that this would not occur as we moved forward with selling the auto.  

  
  

  A replacement title was ordered by the selling party and that title was lost or misplaced.  I have been told the most recent title was ordered two days ago on the 28th.  If that is the case we should have it late next week. The buyer is aware of this.  

  
  

  
  

  --
  

  ***** ********

  Jack Miller Auto Plaza
  

  Digital Marketing Manager 

  Customer Relationship Director  

  816-474-3100

  Customer Answer

  Date: 09/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *********