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Business Profile

Truck Dealers

Jimmy's Preowned Value Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealership knowingly sold a vehicle that is not in good working order. The vehicle has never ran correctly since the date of purchase, 9/13/2024. The dealer attempted to fix the vehicle twice, but has now washed his hands of the situation. So now I'm stuck paying for a vehicle that has never ran right and will currently not even start.

    Business Response

    Date: 01/22/2025

    Customer purchased this vehicle "AS IS" indicating such with signature on buyers order as well as FTC BUYERS GUIDE. Customer test drove this vehicle prior to purchase and found it satisfactory. Prior to customer's test drive and purchase we and others had driven it over 200 miles without issue. After purchase, customer complained of a drivability issue. On a goodwill basis we took to a franchised dealer for diagnosis. Authorized dealer indicated that the fuel quality sensor was reading a fault. We authorized and paid for repair. The vehicle drove properly and was returned to customer. After driving awhile customer again reported a drivability issue. Again on a goodwill basis we returned the vehicle to the same franchised dealer repair facility. Upon further diagnosis, the dealer found that the fuel tank had E85 fuel in this vehicle that is not a FlexFuel model. We paid to have the tank emptied and the recommended fuel put in. Again this vehicle performed as designed now that the correct regular gasoline was present. After driving for awhile the customer complained again. We had given customer copies of all repair orders and recommended that he return to the factory dealer. The customer refused to take it back to factory repair facility. Instead insisting that we merely buy it back. It was beginning to look more like buyer's remorse or something else other than an issue with the vehicle. I assure you that the vehicle ran perfect when in our possession and on the customer's test drive. We are not sneaking in his driveway at night to sabotage his SUV with E85. Yes, we told customer he was on his own after he became unreasonable, demanding and threatening.   

    Should you require and additional information or clarification please contact us.

Jimmy's Preowned Value Center is NOT a BBB Accredited Business.

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