Customer ReviewsforController Chaos

Hello, I am an electronics, electrical and RF engineer and I do board level repairs on electronic devices pretty regular alongside designing communications infra, so I am no stranger to this.Anyways I got an xbox one wireless controller brought to me by a friend with the clain that the controller malfunctioned, went haywire and then died. It will not charge a battery or turn on with a hot battery installed. Upon analysis I was able to work out the problem quite quickly that this was not an issue caused bt the device owner or ********* but rather I found a 3rd party unbranded PCB loose in the casing due to no securing hardware. It relies on pin tension of an IC socket to hold the board in place, in a controller, in the hands of a kid or adult gamer or both. Controllers see abuse and stress from the person(s) using them so I cannot wrap my head around why the hot snot option to hold parts in place in such a device that will see all sorts of motions, G forces and bumps into things... I mean the mod board just relies on friction and physics and luck cause they didnt even use that hot glue there and that is the main place that needs something holding things together. Because if this decision, U1 was deemed damaged due to cap fracture, The literal chip shorted out to the mod board and sat there for a while and the IC's encapsulation material cracked, destroying the chip die and IC, thus rendering the whole device damaged beyond financially responsible repair that is by the letter. I can offer my friend the option to have me junk all but the controller and the mod board and used working salvaged PCB from other xb1 controllers as well as improve the mod PCB with mounting option and circuit connections so we 86 that IC socket means of connecting the board. Same for the tactile switches, I can design and fab a PCB to utilize the rubber dome type switch like the controller has already and route that flat ribbon out of pinch points.

I was concerned because I tried to track the order on their website and it said no orders were found. So I called them thinking they were fraud. Their customer service helped me be able to track it on the site as well as have me a full update and explained the custom processes. I did not know when I ordered this that it was airbrushed by hand. I am very impressed with the product and service.

I really liked the design of the controller, but not the background color. I talked to their customer service and I was to able to change it to another color! Just had to be one that they have no their site.

Love that this is airbrushes and no striker! I like this bougie controller!

I got a controller case, it holds the controller snug and has a hard outside to keep it safe.

I definitely spent longer than I should have to make my controller lol worth the wait though. It feels amazing in my hands and works just fine with steam!

The only thing that was right was how the controller looked. It looked nice. Other than that it never functioned properly; it would randomly shut off and had the worst stick drift out of the box I've ever had. Sent it back to them to get repaired and they misplaced the controller so that it sat in their office for multiple months and they never reached out to me when they had all my information on it. We got it back after the first repair and it did the exact same thing so nothing had been fixed and at this point with how long the customer service took all the time spent emailing and the inconclusive fix it wasn't worth having it fixed again. So my brother spent good money on a birthday gift for me and it never functioned properly.

I ordered a $140 custom controller. Three weeks to ship, came with unresponsive d-pad, smudge on the back and difficult to press options button. Sent it in for repair under warranty and it took an entire month to get it returned back to me. After the repairs, the right back trigger sometimes goes off on its own and after a few months of play, there is very apparent left stick drift.