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Business Profile

Video Game Supplies

Controller Chaos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller on November 20th, 2024 and still have not received said controller. I have reached out five times since then for an update, with the last email requesting a refund. I received 2 automated messages with no follow up or information about when to expect my controller. At this point, I just want a refund. I am extremely disappointed that it had to come to me going to the BBB.

    Business Response

    Date: 07/14/2025

    Hello there.
    We apologize about the issues that came up through ordering a controller from us and will go ahead and start processing a refund on that order number provided.

    Customer Answer

    Date: 07/15/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and will be fully satisfied with this resolution once my refund is given.
     
    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Please help me with this Company. I ordered a controller from Controller Chaos for my Grandson for Christmas, you cant call them and email given and I used 20 times is now no longer available. It is now July and still no controller!

    I just want my money back

    Customer Answer

    Date: 07/07/2025

    I ordered a controller for my grandson for Christmas. They took the payment out of my account. It is Now July 3rd & no response after 20 emails with no response. I also tried to call only to directed to email as their phone lines was overloaded. I want my money back due to Poor Zero response and 7 months for an item I never receivef

    Business Response

    Date: 07/14/2025

    Hello there. 
    We do apologize about the issues that came up through ordering and can provide you a refund for the order.

    Customer Answer

    Date: 07/15/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** *******

    Customer Answer

    Date: 07/16/2025

    I agree to the business resolution but I still have not received it yet.

    Customer Answer

    Date: 07/21/2025

    As of July 6 Controller Chaos  has Not refunded  of my money $167.79

    Business Response

    Date: 07/22/2025

    Hello, we took a look into the refund process and it has been released already on our side. If the money does not show back to the original card that was used to purchase the item, please do a chargeback on the item.

    Customer Answer

    Date: 07/22/2025

    The card it should go back on is #****************

    ***********

    exp.02/28

    ***** S *******

    Customer Answer

    Date: 07/22/2025

    Complaint: 23552854

    I have reviewed the business' response and am rejecting it because they are trying to send to a wrong account.  The correct account number is ****************.



    Sincerely,

    ***** *******

    Customer Answer

    Date: 07/23/2025

    My account number *******************.

    Customer Answer

    Date: 07/29/2025

    I want to add the expiration - 02/28 and CVC # ***, if the business needs this information. 

    Business Response

    Date: 07/30/2025

    We cannot do anything directly with your bank account and the purchase for the chargeback as that will need to be taken up with your bank on their end. The amount of $167.96 has already been released on our side of the transaction.

    Customer Answer

    Date: 08/01/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. Unfortunately, this transaction has been over 6 months and that Credit Card I used at that time was hack. I need for the credit to be refunded to my new card or sent me a check. I understand this my little confusing. Please feel free to call me at ********** and I would be happy to explain in more detail. 

     


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller from this company on March 1st, 2025. My order number is CC-4056. I have not received my order. I have emailed multiple times and they stated that it could take up to 8 weeks to receive. It is well beyond that. I have emailed about getting a refund and they have not responded to that.

    Business Response

    Date: 06/18/2025

    Hello. We do apologize on the time it takes to complete this product as a hand made item. We can cancel the order for you if you would like or keep it within the queue and let it work through the departments. Thank you for your patience as we work to resolve this issue.

    Customer Answer

    Date: 06/18/2025

    Complaint: 23474169

    I have reviewed the business' response and am rejecting it because: I want my ordered canceled and to receive a full refund, however my own efforts trying to communicate with them, have really gone unanswered. I just don't trust them. I want to keep this complaint open until I have received my money back in full. 



    Sincerely,

    **** ******

    Business Response

    Date: 07/14/2025

    Hello. 
    We have seen the complaint issue and will be reaching back out to you to resolve the pending issue. Thank you

    Customer Answer

    Date: 07/18/2025

    Complaint: 23474169

    I have reviewed the business' response and am rejecting it because the business responded to you stating they would reach out to me, but I have no heard from them yet.  I do not want to close this complaint until I have heard from them. 


    Sincerely,

    **** ******

    Business Response

    Date: 07/22/2025

    Hello. We wanted to reach out to you through here and would like to offer a refund for your item.

    Customer Answer

    Date: 07/23/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. However, I would like this claim to stay open until I have received my refund. 
     
    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a customer ******************** in June 2024 and have not received it, nor have I received any updates on its delivery. I received one email response back in January advising they were delayed but nothing since. I have submitted two requests for refund in the last 30 days with no response.

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a controller for my son on February 9th 2025. I received an email shortly after saying we will let you know when it ships. In March I sent my first email. Since then, Ive sent 5 more, Ive called 10 times and even left a voice message. I have yet to talk to a soul at Controller Chaos. Im not mad but.. Im dumbfounded about the lack of transparency. All I want is an update! Is the controller under construction? Possible shipping date? Any progress? Where is it? Listen, Im apart of a small business and I get it! Youre busy. That being said you need to update your customers. Any help on this matter would be greatly appreciated.

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a video game controller on December 18, 2024 for the sum of ******. I emailed them multiple times asking about the status of the remote. They said due to the remote being a special order they could not give me a date of when it was expected. I tried calling them several times, and even though it said I was next in line no one ever answered the phone. Finally, on April 28th I demanded a refund. They accepted and said they added the funds to my **** credit card. I paid with Discover, and I still have not received a refund.

    Business Response

    Date: 05/20/2025

    Hello there. We do apologize about the issues that were happening during the processing of the controller. We do see a refund that was initiated and released from our side on the date that you mentioned for the card ending in 4114. We have provided a screen shot for the item that was refunded and the amount that was released from our side.

    Customer Answer

    Date: 05/22/2025

    Complaint: 23353811

    I have reviewed the business' response and am rejecting it because:

    There are two reasons I reject this response:

    1. The item refunded (something about a kitty) is not what I ordered. I ordered a customized Switch remote.

    2. I do not have a credit card that ends in 4114 or anything like it.

    I believe you may have incorrectly refunded someone else, but I have never received a refund. 

    Sincerely,

    **** *******

    Business Response

    Date: 07/14/2025

    Hello. 
    We have seen the complaint issue and will be reaching back out to you to resolve the pending issue. Thank you

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Controller Chaos on November 24, 2024 for a total of ****** but never received my product . I have not received shipping updates or status updates from the company about my order since purchasing. I contacted Controller Chaos via their customer support email (attached in screenshot below) asking for an estimated ship date for my product in January 2025, to which they replied nearly a month later in February 2025 stating that there is no update or even an *** on my product. Giving them several months time and patience, I again contacted Controller Chaos on May 13, 2025 requesting a full refund of my product given that I have not received the order and have not been given consistent communication by the company on the status of my product. Controller Chaos has not responded to this email. The order confirmation, payment confirmation and all communication by the company are attached below as screenshots.

    Business Response

    Date: 05/20/2025

    Hello. We do apologize about the communication issues from our side and the delays on the order. We will go ahead and proceed/start with the refund for your order.

    Customer Answer

    Date: 05/22/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for a custom Xbox controller in ************ for my sons birthday present. They have yet to ship the item. Ive reached out numerous times with very little to no responses at all with an update. The last request I sent was on 4/25/25 and havent received a response. The time before that was in March, no response. They responded in October/November saying the motherboard is on back order. Ive attempted to contact them in between November and March with no responses. If I cant get a response, it will be impossible to get a refund.

    Business Response

    Date: 05/20/2025

    Hello. We do apologize about the communication issues from our side and properly relaying what was going on with the order. There was an issue with waiting on a part to complete the order, but we would be more than happy to refund that part and send the rest of the already completed order to the address we have on file or refund completely for you. 

    Customer Answer

    Date: 05/21/2025

    Complaint: 23330196

    I have reviewed the business' response and am rejecting it because:

    Two options were provided to resolve this issue. If I accepted the response, it doesnt look like I can include a message to choose which option. To resolve this issue, I opt for the full refund for the order that will be refunded back to the card used to purchase the controller. 


    Sincerely,

    ****** ******

    Business Response

    Date: 07/14/2025

    Hello. 
    We have seen the complaint issue and will be reaching back out to you to resolve the pending issue. Thank you

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase for a custom controller in December 2024 and waited a couple weeks and then contacted them for an update on the order. I got an auto generated email saying they are low staffed and it could take 25 business days or more. I have contacted them twice since and I keep getting auto generated emails even after asking for a refund since its been much much longer then 25 business days. They will not correspond nor will they communicate a time frame. I just want a refund at this point since its been 5 months since I placed the order.

    Business Response

    Date: 05/13/2025

    Hello. We apologize on the issues related to the wait time of the creation of the controller. We have started the refund process for your order of 3200.

  • Initial Complaint

    Date:04/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom controller on September 6, 2024. At the time of purchase, the website FAQ displayed an estimated turnaround time of ***** business days. I did not receive any updates about my order within the estimated timeframe, so I emailed the company on October 2, 2024. Then again on October ******,when I did not get a reply. I was told turnaround times were delayed and I would get an email as soon as my controller shipped. After another month of no product and no reply to emails, I opened a case with the BBB. The company replied to the complaint and it was closed. Upon receiving notification that the complaint was closed, I reached out to the company again on December 26, 2024 and was told by email on January 8, 2025 that the controller would ship as soon as a backordered part was received by them in 2 weeks. Since that message, I have sent additional emails on March 10, 2025 and April 8, *************************************************************

    Business Response

    Date: 05/13/2025

    Hello. The controller did go through some major delays on our end and we do apologize about that. The controller is complete except for the mods that was requested on the order which is the main hold up on the controller. We would be more than happy to send out the controller without the paddles (and refund paddles) or we can cancel the whole order and refund if you would like.

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I want the product to be sent without the back paddles and the paddles refunded.
     
    Sincerely,

    ****** *******

    Customer Answer

    Date: 06/16/2025

    The seller replied to my complaint stating that a singular add-on was the reason for the delay. I agreed to have the add-on removed and refunded so the product could be shipped immediately. One month later, I have still not received this product or the partial refund. I would like this case reopened. 

    Business Response

    Date: 06/18/2025

    Hello. We will speak with our technicians about getting out your controller to you without the mod item.

    Customer Answer

    Date: 06/25/2025

    Complaint: 23268200

    I have reviewed the business' response and am rejecting it because:

    Please provide an actual resolution to my issue. Saying that you will speak to someone about shipping my controller is not the same as actually shipping my controller and issuing a refund. I have been waiting on your company to ship my product for NINE MONTHS. I will accept your response when it includes a tracking number and proof of refund.

    Sincerely,

    ****** *******

    Business Response

    Date: 07/01/2025

    Hello. We have attached here the proof of the refund processing through for the total amount of the item and shipping that was used to purchase the product.

    Customer Answer

    Date: 07/07/2025

    Due to the holiday, I allowed additional time for the refund that the seller stated they issued on 7/1/25 to appear on my credit card account. As of today, 7/7/25, there is still no refund processing/received. I would like more definitive proof than the screenshot the company provided that a refund was issued to my original payment method. Their screenshot simply shows text stating a refund was issued, bur includes no banking/payment/account details to prove my money was returned to me. 

    Customer Answer

    Date: 07/11/2025

    I have still not received a refund for this product. I would like to reopen the case and I would like the company to provide actual proof that MY order was refunded back to MY original payment method. 

    Business Response

    Date: 07/14/2025

    Hello there.
    The refund is processing through. We will provide an additional image to show more details of the refund that was sent. 

Controller Chaos is NOT a BBB Accredited Business.

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