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Business Profile

Plant Nursery

Stark Bro's Nursery & Orchards Co
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Stark Bro's Nursery & Orchards Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stark Bro's Nursery & Orchards Co has 2 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The words that follow do not begin to express the lack interest in ever doing business with Stark Bro's ******************************** again.Stark Bro's ******************************** had my order and my money for 6 months, 22 days prior to telling me that they, Stark Bro's ******************************** will not provide the ordered product claiming "quality issues" Additionally, it would seem to me that any "quality issues" with this product would have or should have been notified to me at the time of your delivery status update on September 17, 2023.Communication is lacking with Stark Bro's ********************************.I did not agree to provide six months cash flow to Stark Bro's ********************************!

      Business Response

      Date: 11/01/2023

      We apologize to *********************** for any inconvenience caused by this issue. At Stark Bro's, we prioritize quality and customer satisfaction. Due to unforeseen circumstances the tree that was purchased did not meet our standards for shipping in October as originally anticipated. In the communication sent to ***** in September, we were not aware of an issue yet. Regrettable, we failed to inform him as soon as the date was changed to a "to be determined (TBD)" status due to uncertainty regarding availability this season. We take full responsibility for any confusion caused by this and we understand his frustration. A full refund has been processed as requested in an email sent to us from *********************** today November 1st. As requested, we have removed *********************** from communications such as e-newsletter. 

      Customer Answer

      Date: 11/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered plants and Stark Brothers screwed up the order. So I cancelled the order and unsubscribed to their website. In fact, I have tried to unsubscribe about a half dozen times. Yet they continue to send me promotional materials.

      I think customers should be warned that Starks believe that their right to barrage you with promotional sales materials outweighs the customer's desire to be left alone.

      Thank you.

      Business Response

      Date: 05/16/2023

      We are very sorry to learn of the issues recorded in the customer's statement.  We are unaware of any issues with the order as it had not shipped when the customer chose to cancel. A refund was processed right away after their request was received. The customer stated that after submitting a request to be removed from being sent promotional content that they were still receiving advertisements. I have checked with our marketing team to confirm and verify their claim. Our records show that email address [email protected] was unsubscribed from our email marketing newsletters on May 1st, 2023 and that the last email we send to the customer was for an abandoned shopping cart that was sent on 4/20/2023. We have taken the extra steps to make sure that he is suppressed from both emails and texts messaging along with deactivating the customers web account that they had created. Our customers success and satisfaction matters above all and if you have any further questions or concerns, please do not hesitate to contact us.

    Stark Bro's Nursery & Orchards Co is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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