Complaints

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• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Trash Company, my complaint is this, i printed out my bills, i don't owe nothing, they want an reconnect fee because I don't have time to call or when i did call in the past nobody answers the phone. To have them repick up my trash. This company is now saying I have to pay reconnect fee of $137 If you want to sign back up we can do that we would have to have $137.00 to restart this is the past due balance, a reconnection fee and then a Quarter in advance fee. The problem started when I did get ahold of someone finally in the office told them my service hasn't been pickup, there reason, past due amount. This company is rude, now, my bank recorders show no past due, they got angry with me debating the past due amount, so I said I am not paying my recorders show no past due. They stop my trash service, anyway they can say whatever they want to say, not going to argue with this company they are right and I am wrong. They also said this from my last phone call in their own words, so they keep notes but not good enough.... (There words) "When you called in september you stated that you was paying for service somewhere else and it was cheaper so you might want to stick with them as our fees are the same as they were when you called. As I mention not going to argue, my old trash service stop in my area, they said until you pay your service is cancel. Try to be nice but I am not a customer whom is suppose to be right good customer service, either I pay or no service. I try to use I file compliant with there city counsel, not happing, tried saying file civil suit, this company has stated I owe them. I have have to upload documents later

  

  Business Response

  Date: 03/04/2024

  Hello we stopped service on the account on June 12th of 23 due to non payment For the month of may 28th to June 28th we did try to reach out to the customer on 6/02/2023 we sent an email to the customer stating we needed to have payment in the office by 6/07/2023 to avoid service interruption that did not happen that is why the account was closed and the 25.00 dollar reconnection fee and then we make everyone that is cancelled due a quarterly in advance payment so that bring the total to 137.00 that is what was needed to start his service back up. He called in the office in September and stated that if we wanted the money he owed we needed to take off the reconnection fee we told him we dont do that because it take time to restart the account. Then the customer stated that he was paying half of what he was for service elsewhere and he was going to stick with them and then we did not hear from this customer until February and he was VERY RUDE. This account was remain closed until the 137.00 is collected for the past due balance reconnection fee and there is a quarter in advance. Thanks 

  Customer Answer

  Date: 03/19/2024

  What do you expect from a trash service company that will not send a invoice for the the whole time I had service with them, they are cheating their customers left and right from what I can see on Facebook, all the complaints folks are having with this TRASH Company, folks not getting their trash collected on time, billing issues, I have my records with my bank, how can a customer be rude asking for a full billing service invoice from them...  Thank you kindly