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Business Profile

Pet Supplies

Tether Tug

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Christine S

    Date: 05/06/2025

    I ordered and asked for a shipping update after nine days of ordering. When I sent an email to infoattethertugdotcom I got a response that said the email doesnt exist. I tried two more times. Same thing. I am disputing with my bank since it is obviously a scam since the email they list to contact doesnt actually exist.

  • Al M

    Date: 02/08/2025

    WARNING! DO NOT BUY FROM THIS COMPANY! YOU WILL NEVER RECEIVE YOUR ORDER. HEED THIS WARNING AND THE MANY OTHER REVIEWS STATING THIS EXACT SAME THING!Ordered November 24th, 2024 with all attachments. Approximately 6 weeks later the pole arrived with just the rope, which then came untied in the first few minutes of play. Today is February 3rd, 2025 and I have yet to receive the rest of the order. I patiently asked for shipping updates and was told it will ship next week. I finally gave up today and asked for a refund, which was provided. However, no apology or communication to try a rectify their issues with shipping. There was an email sent from the owner placing the blame on being unable to get materials from their vendors. Currently stuck with half a product that I can do nothing with and they want me to pay to ship the product back.

  • Colin B

    Date: 08/14/2024

    Terrible Experience with Tether Tug I ordered from Tether Tug with great anticipation, but my excitement quickly turned to disappointment. Despite several emails and multiple attempts to call, I received no response regarding my order. Its been an incredibly frustrating experience with zero communication from their end.I have now disputed the payment with my bank and will be filing a complaint with the Better Business Bureau and the ****** of ******** Protection. This company needs to be held accountable to prevent them from taking advantage of other consumers. Disgusting service, shame on you, Tether Tug.

    Tether Tug

    Date: 08/15/2024

    It's a real bummer when instant satisfaction isn't fast enough. We were fortunate enough to experience a great growth spurt. It got us behind on shipping. We noted that on the front page of our website. Orders were taking ***** days. There were several email back and forth. As for phone calls, we didnt have any messages from him. Oh well? This review was posted on day 12. The customer has been refunded and his order canceled.

Tether Tug is NOT a BBB Accredited Business.

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