Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14, 2022 we were approached, unsolicited, by a Safe Haven sales rep, **** ***** ******** *********. He offered us a discount for signing up with him that day, with the pressure that if we did not sign that day, we would lose the opportunity for that discount. He stated, "I am GPS tracked, so they know as soon as I leave here, and I will not be able to offer this discount again." He told us "This is a monthly subscription. You can cancel or pause payments if needed." It was only for that reason that we agreed to sign up with him, understanding that we could try the service out, and if it wasn't needed, we could cancel the subscription. He also only offered us one service option, $55.99/month, which I have since learned was the more expensive option. No other options were presented to us. He affirmed that we would receive a discount on our Homeowners Insurance as a result of having ***. This was a big selling item for us, as it would help offset the $55.99/month cost.
  
  I have since learned that the contract we signed was a 36 month contract with no opportunity to pause/cancel payments. Our Homeowners Insurance company also stated the only discount they can offer $10 per YEAR. So now we are spending $55.99/month to save LESS than $1 per month. We have had this service for less than a month and found that it does not work with our lifestyle. We are now locked into $55.99/month for a service that we are not using.
  
  We have contacted Safe Haven now twice asking that they abide by what their sales representative presented to us, that we could cancel or pause this subscription as needed. If that were not possible, I also asked that we be downgraded to the cheaper plan, that the sales representative failed to present to us. The company has refused to abide by the promises of their salesman and have made no efforts to resolve this issue. We are extremely disappointed with the misleading statements made by their salesman and their failure to abide by his promises.

  

  Business Response

  Date: 10/21/2022

  Dear
  Better Business Bureau,
  Please
  accept this as Safe Haven Security’s formal response to the complaint made by
  ********* ******* Safe Haven sets a high standard for ourselves and are truly
  sorry to hear that this standard was not met in the consumer’s experience with
  us. Safe Haven strives for customer satisfaction and would like to extend our
  apologies for any and all frustrations the consumer has endured throughout this
  matter.
  After
  reviewing the account, the customer entered into a 36-month agreement with Safe
  Haven for *** Security on 9/17/2022. Safe Haven provides all of our customers
  the opportunity to review the terms of the contract at the time of installation
  and after. Prior to the installation, the consumer was provided a work order that
  outlined the terms of the agreement, the monthly monitoring rate, and the equipment
  to be installed.  It is the consumer’s
  responsibility and discretion to review any legal documentation provided to
  them that require their authorization and signature agreeing to terms and
  conditions included for the services provided by Safe Haven.
  When
  services are established, the consumer signs a contract giving authorization to
  establish services. The consumer gives acknowledgement with their signature
  that they read and understood the terms of the agreement. In the event the
  consumer wants to purchase additional equipment, additional documents are
  signed and agreed upon at the installation for payment /financing utilization.
  All service cost can be found in multiple areas listed on the first page of the
  contract including the “FINANCIAL DISCLOUSURE STATEMENT”, page 2 under “Section
  3. Method of Billing”, page 3 under “Section 4. Services to be Provided”, page
  4 “Section 5. Equipment to be Installed”, and page 5 terms1-3.
  Safe
  Haven utilizes electronic signatures through DocuSign. This signature is
  generated by inputting a unique pin number known only to the signer. The pin
  number is sent via SMS message to an authorized phone number on the account,
  entered into the document, and accepted for a signature. When the customer
  signed the contract, they were presented an electronic contract that reflected
  the terms on a mobile tablet/ mobile device with the technician at the
  installation. When this is signed, the customer is authorizing they agree to
  the terms of the agreement and authorize the completion of the installation to
  their standards. Within the copy of the contract provides time stamp and date
  analytics of when the contract was received, reviewed, and signed. Safe Haven
  provides a three-day right of rescission period for all customers as well as
  the Notice of Cancellation document that outlines the steps to exercise this
  right to cancel penalty free if chosen. The document states the following
  below,
  “IN
  ORDER TO CANCEL, BUYER MUST SIGN BELOW.
  YOU
  MAY CANCEL THIS TRANSACTION, WITHOUT PENALTY OR OBLIGATION, WITHIN THREE
  BUSINESS DAYS FROM THE ABOVE TRANSACTION DATE. YOUR RIGHT TO CANCEL IS NOT
  AFFECTED BY COMMENCING SERVICES. BY SIGNING THIS NOTICES, YOU ACKNOWLEDGE YOUR
  UNDERSTANDING OF THIS RIGHT.
  IF
  YOU CANCEL, ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE
  AGREEMENT, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED
  WITHIN TEN (10) BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OFYOUR
  CANCELLATION NOTICE, AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION
  WILL BE CANCELLED.
  IF
  YOU CANCEL, YOU MUST MAKE AVAILABLE TO THE SELLER AT YOUR RESIDENCE, IN
  SUBSTANTIALLY AS GOOD CONDITION, AS WHEN RECEIVED, ANY GOODS DELIVERED TO YOU
  UNDER THIS AGREEMENT; OR YOU MAY IF YOU WISH, COMPLY WITH THE INSTRUCTIONS OF
  THE SELLER REGARDING THE RETURN SHIPMENT OF THE GOODS AT THE SELLER’S EXPENSE
  AND RISK.
  IF
  YOU MAKE THE GOODS AVAILABLE TO THE SELLER AND THE SELLER DOES NOT PICK THEM UP
  WITHIN TWENTY (20) DAYS OF THE DATE OF YOUR NOTICE OF CANCELLATION, YOU MAY
  RETAIN OR DISPOSE OF THE GOODS WITHOUT ANY FURTHER OBLIGATION. IF YOU FAIL TO
  MAKE THE GOODS AVAILABLE TO THE SELLER, OR IF YOU AGREE TO RETURN THE GOODS TO
  THE SELLER AND FAIL TO DO SO, THEN YOU REMAIN LIABLE FOR PERFORMANCE OF ALL
  OBLIGATIONS UNDER THE CONTRACT.
  TO
  CANCEL THIS TRANSACTION, CALL *************. YOU MAY ALSO CANCEL THIS
  TRANSACTION BY MAILING OR
  DELIVERING
  A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE
  TO:
  SAFE
  HAVEN SECURITY SERVICES INC
  *** *** ******** ********
  **** ***** ****** ***
  ****** ** ****
  NO
  LATER THAN MIDNIGHT OF: 09-21-2022”
  Safe
  Haven’s first contact from the consumer after installation occurred on 10/5/2022.
  Ms. ****** expressed she was experiencing a lot of issues and wanted to
  terminate the services. Safe Haven advised the consumer of the early
  termination terms and the fees associated with terminating the services early.
  Ms. ****** made allegations that she was told by a sales representative the  monitoring rate was a monthly subscription, that
  the service could be put on hold, and that her home owner’s insurance would go
  down. Safe Haven advised the consumer of the contract terms and that she would
  be held to those standards.
  On
  10/7/2022, the consumer contacted Safe Haven to see if she could downgrade her
  monthly rate. Safe Haven reiterated the previous contract terms she had been given
  prior, and let her know she was no longer within her rescission period to alter
  the contract terms. The same day, the consumer sent in a formal complaint within
  the customer service inbox stating the following below,
  “Hello,
  
  On September 14, 2022 we were approached,
  unsolicited, by a Safe Haven sales rep, **** ***** ******** *********. He
  offered us a discount for signing up with him that day, with the pressure that
  if we did not sign that day, we would lose the opportunity for that discount.
  He stated, "I am GPS tracked, so they know as soon as I leave here if you
  did not sign up with us, and I will not be able to offer this discount again."
  
  He told us in no uncertain terms, "We're not
  trying to take your money. This is a monthly subscription. You can cancel or
  pause payments if needed." It was only for that reason that we agreed to
  sign up with him, understanding that we could try the service out, and if it
  wasn't needed, we could cancel the subscription.
  
  He also only offered us one service option,
  $55.99/month, which I have since learned was the more expensive option. No
  other options were presented to us.
  
  Additionally, he affirmed that we would receive a
  discount on our Homeowners Insurance as a result of having ***. This was a big
  selling item for us, as it would help offset the $55.99/month cost. I have
  since learned from my Homeowners Insurance company that the only discount they
  can offer us is $10 per YEAR. So now we are spending $55.99/month to save LESS
  than $1 per month.
  
  We have had this service now for less than a
  month, and we have found that it does not work with our lifestyle. Having the
  system armed is highly inconvenient for our family, and we are not utilizing it
  at all. We are now locked into $55.99/month for a service that we are not using.
  
  On top of this, with interest rates rising, my
  student loan payments have risen to over $3,000/month, so we are facing
  financial hardships that we were not experiencing when interest rates were lower.
  
  We have contacted both *** and Safe Haven now
  twice asking that you abide by what your sales representative presented to us,
  that we can cancel or pause this subscription as needed.
  
  At a minimum, I have asked that we be downgraded
  to the cheaper plan option, which the sales representative failed to show us.
  
  I am incredibly disappointed with the service we
  were sold compared to what the sales representative presented to us, and I will
  continue to file complaints regarding this matter until this is resolved.
  
  Thank you, - ********* ******”
  
  Safe
  Haven responded to the consumer and advised her concerns had been escalated to
  the Sales Management team to reach out to her directly to further assist. A sales
  manager contacted the consumer the same day ( 10/7/2022), and left a message
  provide his direct contact information for a return call. Ms. ****** spoke with
  the sales manager the same day and request to be released form her contract.
  The sales manager advised she was not eligible to be released penalty free but advised
  he could reduce her rate to $45.99. The sales manager attempted to provide an
  amicable resolution for the consumer and she declined.
  A
  copy of the contract has been attached for reference to the early termination
  fee mentioned above. Page 5 section 2 titled as, “EARLY TERMINATION OF THIS
  CONTRACT” states,
  “I
  AGREE THAT THE CHARGES DUE UNDER THIS CONTRACT ARE BASED ON MY AGREEMENT TO
  RECEIVE AND PAY FOR THE SERVICES FOR 36-MONTH TERM. IF I CANCEL OR OTHERWISE
  TERMINATE THIS CONTRACT DURING ITS INTIAL 36 – MONTH TERM, OR IF DEALER CANCELS
  THIS CONTRACT DURING ITS INITIAL TERM FOR A REASON SET FORTH IN PARAGRAPH 19
  (B) BELOW, I WILL PAY 75% OF THE REMAINING TOTAL MONTHLY SERVICE CHARGES… THIS
  AMOUNT IS PAYABLE IMMEDIATELY IN FULL.”
  After
  reviewing the complaint, Safe Haven cannot comment on the allegations Ms.
  ****** stated the sales representative told her. Per the contract, Section 26
  ENTIRE AGREEMENT CONTRACT,
  “This
  Contract constitutes the entire agreement between the parties. I am not relying
  on the Dealer’s advice or advertisements. Dealer is not bound by any
  representation, promise, condition, inducement or warranty, express or implied,
  that is not included in writing in this Contract. The terms and condition of
  this Contract apply as written without alteration or qualification, unless a
  change is approved in writing by the Dealer authorized representative. The
  terms and conditions of this Contract shall control and govern even if there
  are other document with inconsistent or additional terms and conditions. If a
  court determines that any provision of this Contract is invalid or
  unenforceable, that provision shall be deemed amended and enforced to the maximum
  extent permitted by law. Each and every other provision of this Contract shall
  continue to be valid and enforceable.”
  Safe Haven is unable
  to release Ms. ****** from the contract penalty-free or issue any refunds to
  her account. Ms. ****** was provided multiple documents that specified the 36-month
  term, the monthly rate, and the terms of the agreement. Ms. ****** signed that
  she read and understood those terms, and was provided a rescission period. Ms.
  ****** failed to exercise a penalty- free cancellation during the permitted time
  frame. Should she wish to move forward with her cancellation request she will
  be subject to 75% of the remaining balance of the contract. Safe Haven can be
  reached directly by phone at ************ Monday- Friday, 8 AM- 6 PM central time.
  Safe Haven encourages Ms. ****** to contact us directly to process her
  cancellation request and allow Safe Haven to collect the balance owed in
  reference to early termination. Should the consumer be unable to utilize phone
  services they may also contact Safe Haven directly at
  *******************************. Thank you for your time.

  Customer Answer

  Date: 10/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the technician did not receive the contact with me and did not display the contract on a mobile device or tablet. He emailed me a link that took me to the DocuSign, and when you open the DocuSign it just says start, sign, submit, and does not give you time to review the document. Sure, I should have scrolled back up to read what I was signing, but I was trusting the word of your salesperson about what was sold to me. A 36 month contract was never mentioned by anyone. Not the technician nor the salesman. It was buried in a multi page document that was only presented by an electronic signature platform that takes you directly to the bottom to sign without any review of the document.
  
  
  
  Regards,
  
  
  
  ********* ******

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****. I am writing this on behalf my mom ******* *********. My mom is 75 yrs old, and unfortunately illiterate. Back on June 24th,2022, two solicitors came to my mom's new home, they said they were from ***, and ask if she was interested in service, since she had *** in her prior home, she told them since the past owners left cameras already installed to activated them, also she needed to know how much its going to cost, They told like $70 a month, no mention of additional camaras and installation costs. Ask her to sign some forms and left. She was gone for a few weeks visiting her son in New York, when she return she notice two new cameras installed, one in front of house and one in back, this was late July, never received a bill until September, from ********* credit card company for $3812,56 for equipment and installation from a 3rd party company of *** call Safe Haven. Contacted ********* Credit Card and complain for fraud, they said my mom sign for up for financing, this is totally a lie, nothing was never mention about credit card nor financing.(see Attached) Safe Haven said they were ***, didn't inform my mom that new equipment will have to be install, she was under the impression they were activating the camaras already there, she didn't request a credit card, Safe Haven also enter her premises illegally and installed their camaras while she was on vacation. I called them to explain everything above (spoke to **** id# *****) said since my mom signed documents, we have to pay 75% of the term to cancel. I said this wasn't the deal and wasn't explain to my mom. Totally took advantage of an elderly person.

  

  Business Response

  Date: 10/20/2022

  Dear
  Better Business Bureau,
  Please
  accept this as Safe Haven Security’s formal response to the complaint made by **** ******** in regards to the account associated with ******* *********. Safe
  Haven sets a high standard for ourselves and are truly sorry to hear that this
  standard was not met in the consumer’s experience with us. Safe Haven strives
  for customer satisfaction and would like to extend our apologies for any and
  all frustrations the consumer has endured throughout this matter.
  After
  reviewing the account, the customer entered into a 36-month agreement with Safe
  Haven for *** Security on 6/24/2022. Safe Haven provides all of our customers
  the opportunity to review the terms of the contract at the time of installation
  and after. It is the consumer’s responsibility and discretion to review any
  legal documentation provided to them that require their authorization and
  signature agreeing to terms and conditions included for the services provided
  by Safe Haven. When
  services are established, the consumer signs a contract giving authorization to
  establish services. The consumer gives acknowledgement with their signature
  that they read and understood the terms of the agreement. Prior to the
  installation, the consumer signs a work order prior that outlines the 36-month
  term and the equipment to be installed. In the event the consumer wants to
  purchase additional equipment, additional documents are signed and agreed upon
  at the installation for payment /financing utilization. All service cost can be
  found in multiple areas listed on the first page of the contract including the
  “FINANCIAL DISCLOUSURE STATEMENT”, page 2 under “Section 3. Method of Billing”,
  page 3 under “Section 4. Services to be Provided”, page 4 “Section 5. Equipment
  to be Installed”, and page 5 terms1-3.
  Safe
  Haven utilizes electronic signatures through DocuSign. This signature is
  generated by inputting a unique pin number known only to the signer. The pin
  number is sent via SMS message to an authorized phone number on the account,
  entered into the document, and accepted for a signature. When the customer
  signed the contract, they were presented an electronic contract that reflected
  the terms on a mobile tablet/ mobile device with the technician at the
  installation. When this is signed, the customer is authorizing they agree to
  the terms of the agreement and authorize the completion of the installation to
  their standards. Within the copy of the contract provides time stamp and date
  analytics of when the contract was received, reviewed, and signed. Safe Haven
  provides a three-day right of rescission period for all customers as well as
  the Notice of Cancellation document that outlines the steps to exercise this
  right to cancel penalty free if chosen. The document states the following
  below,
  “IN
  ORDER TO CANCEL, BUYER MUST SIGN BELOW.
  YOU
  MAY CANCEL THIS TRANSACTION, WITHOUT PENALTY OR OBLIGATION, WITHIN THREE
  BUSINESS DAYS FROM THE ABOVE TRANSACTION DATE. YOUR RIGHT TO CANCEL IS NOT
  AFFECTED BY COMMENCING SERVICES. BY SIGNING THIS NOTICES, YOU ACKNOWLEDGE YOUR
  UNDERSTANDING OF THIS RIGHT.
  IF
  YOU CANCEL, ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE
  AGREEMENT, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED
  WITHIN TEN (10) BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OFYOUR
  CANCELLATION NOTICE, AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION
  WILL BE CANCELLED.
  IF
  YOU CANCEL, YOU MUST MAKE AVAILABLE TO THE SELLER AT YOUR RESIDENCE, IN
  SUBSTANTIALLY AS GOOD CONDITION, AS WHEN RECEIVED, ANY GOODS DELIVERED TO YOU
  UNDER THIS AGREEMENT; OR YOU MAY IF YOU WISH, COMPLY WITH THE INSTRUCTIONS OF
  THE SELLER REGARDING THE RETURN SHIPMENT OF THE GOODS AT THE SELLER’S EXPENSE
  AND RISK.
  IF
  YOU MAKE THE GOODS AVAILABLE TO THE SELLER AND THE SELLER DOES NOT PICK THEM UP
  WITHIN TWENTY (20) DAYS OF THE DATE OF YOUR NOTICE OF CANCELLATION, YOU MAY
  RETAIN OR DISPOSE OF THE GOODS WITHOUT ANY FURTHER OBLIGATION. IF YOU FAIL TO
  MAKE THE GOODS AVAILABLE TO THE SELLER, OR IF YOU AGREE TO RETURN THE GOODS TO
  THE SELLER AND FAIL TO DO SO, THEN YOU REMAIN LIABLE FOR PERFORMANCE OF ALL
  OBLIGATIONS UNDER THE CONTRACT.
  TO
  CANCEL THIS TRANSACTION, CALL *************. YOU MAY ALSO CANCEL THIS
  TRANSACTION BY MAILING OR
  DELIVERING
  A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE
  TO:
  SAFE
  HAVEN SECURITY SERVICES INC
  *
  ****** ** ******* *** ******** ********
  **** ***** ****** **
  NO
  LATER THAN MIDNIGHT OF: 6-28-2022”
  Safe
  Haven went to the consumer’s residence to install the *** monitoring services
  as requested and during the installation the customer purchased additional
  equipment. Safe Haven provided upfront pricing for Mrs. ********* regarding the
  additional equipment purchase and there were no disputes from the consumer.
  Safe Haven provided the consumer the option to finance equipment, in which she
  signed her acknowledgement of responsibility for the financing balance owed, signed
  the financing platform pamphlet, two separate home customization sheets; one
  that she accepted, the other she declined, and a credit card authorization form.
  On
  7/12/2022, Mrs. ********* contacted Safe Haven and advised that she wanted to
  terminate the services. Mrs. ********* was advised she would be required to pay
  the early termination fee outlined in the agreement. Mrs. ********* had her
  son-in- law take over the call to inform the representative his mother-in-law
  was moving in with her daughter and no longer needed the services. Safe Haven advised
  both parties on the phone the early termination fee would be required in order
  to cancel the services outside of rescission. The son-in-law advised no one
  installed equipment at the home and Safe Haven advised a copy of the contact
  and documents on file could be sent for validity of the installation that took
  place. When Safe Haven attempted to confirm the email on file, the email did not
  match with what Mrs. *********’ s email address, and the call was transferred
  to *** for the consumer to submit a fraud claim.
  Safe
  Haven was contacted later in the day (7/12/2022) and he expressed his frustration
  about the early termination fee. He advised equipment was never installed and
  that his mother no longer wants the services. Safe Haven advised the consumer
  that the alarm.com application that transmits signals from the devices within
  the home to *** are reflecting multiple devices installed. The consumer continued
  to dispute the equipment being installed but eventually admitted that he did
  see the equipment and that she did sign the contract. He advised they would not
  be paying the early termination fee and would hire legal counsel if needed.
  A
  copy of the contract has been attached for reference to the early termination
  fee mentioned above. Page 5 section 2 titled as, “EARLY TERMINATION OF THIS
  CONTRACT” states,
  “I
  AGREE THAT THE CHARGES DUE UNDER THIS CONTRACT ARE BASED ON MY AGREEMENT TO
  RECEIVE AND PAY FOR THE SERVICES FOR 36-MONTH TERM. IF I CANCEL OR OTHERWISE
  TERMINATE THIS CONTRACT DURING ITS INTIAL 36 – MONTH TERM, OR IF DEALER CANCELS
  THIS CONTRACT DURING ITS INITIAL TERM FOR A REASON SET FORTH IN PARAGRAPH 19
  (B) BELOW, I WILL PAY 75% OF THE REMAINING TOTAL MONTHLY SERVICE CHARGES… THIS
  AMOUNT IS PAYABLE IMMEDIATELY IN FULL.”
  Safe
  Haven received a call from **** ******** on 10/6/2022. Mr. ******** expressed his
  concerns over the Synchrony billing and that his mother never signed the
  contract. Mr. ******** advised his mother only wanted the existing equipment
  within the home and advised he would be going to the Better Business Bureau.
  At this time, Safe
  Haven is unable to release Mrs. ********* from the contract penalty-free or cancel
  the Synchrony balance. Should she wish to move forward with her cancellation
  request she will be subject to 75% of the remaining balance of the contract.
  Safe Haven can be reached directly by phone at ************* Monday- Friday, 8
  AM- 6 PM central time. Safe Haven encourages Mrs. ********* to contact us
  directly to process her cancellation request and allow Safe Haven to collect
  the balance owed in reference to early termination. Should the consumer be
  unable to utilize phone services they may also contact Safe Haven directly at
  [email protected]. Thank you for your time.

  Customer Answer

  Date: 10/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* *********

  Customer Answer

  Date: 10/26/2022

  This Rejection Letter is in regards to the response to Safe Haven for my complaint submitted on 10/6/2022 against Safe Haven Security Services, LLC.  My complaint was assigned ID ********.
  
  My 75 year old illeratate mother, who doesn't speak and understand English too well and very trusting, sign the documents that she thought was what  she requested from the sales people, not knowing the sales people took advantage of an old lady, and had their way with the order and also finance it thought a credit card company that was not told to her. The extra equipment she ordered was an additional box for one of the bedrooms. Also they failed to address in their response, they entered her property illegally when she was on vacation and did their installation, which was very sneaky, because at least if she saw them doing that, she would have stopped them then and there.