Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were contacted by a field representative for Safe Haven Security approximately 6 months ago at our home. We were reluctant to sign up with for the home security system telling the agent that we did not want a lengthy service contract as we did not know if we were going to keep the service. The field rep than preceded to tell us that there was no contract that it would be month to month and we cancel anytime. When it came time for the installation of the equipment they had already filled out the paperwork using my wife's maiden name( not her married name) and just had her electronically sign the paperwork. There was no detailed explanation given as to what my wife was signing, nor was an physical copy of an contract given or electronic copy emailed for her to see and go over to ask any questions about. Once the installation was finished they just left again no copy of any contract left physical or otherwise. As of April 2025 we attempted to contact Safe Haven to cancel the service believing that we were month to month only to find we were locked into a 3 year contract and are now waiting to charge us over twenty three hundred dollars for etf and other charges. When informed of all this they said we would have to speak to a field manager which never happened. Only after we went to ADT to cancel service, unenroll in auto pay and put a stop payment through our bank have they began to start emailing my wife demanding she contact them and make payment and threating legal action.

  

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the complaint submitted by the customer. Safe Haven strives for an excellent customer service experience, and deeply regrets any frustrations the customer has endured based on the details of the complaint. Safe Haven takes the customer’s allegations seriously, and as a result, we have conducted a thorough investigation.
  
  Respectfully, throughout our investigation, Safe Haven has not identified any evidence to substantiate the customer’s allegations. Safe Haven makes a conscious effort to maintain transparency and ensure that our customers fully understand the terms and conditions of any agreement they enter into with Safe Haven, specifically the term length and the rescission period utilized to enforce cancellation without early termination fees. We would like to take this opportunity to address the concerns listed within the complaint and provide additional clarity.

  First, we would like to detail the effort taken by Safe Haven to maintain transparency and ensure our customers are aware of any agreement they enter into with Safe Haven. During the installation Safe Haven collected electronic signatures within the Alarm Services Contract (“the Contract”) that explicitly details the terms and conditions, specifically term length and early termination of the Contract.  Each electronic signature was authenticated by the customer’s email address and a copy of the Contract was sent to the designated email address on file the moment it was signed. The certificate of completion included within the Contract provides time stamp and date analytics of when the document was signed and received which is contradictory to the customer’s remarks alleging they did not receive a copy of the Contract the was signed.

  Second, when the customer signed the Contract, they acknowledged that they read and understood the terms and conditions. Within those terms and conditions included the Notice of Cancellation page which provides explicit details of the 3-day rescission period and the steps to enforce this right. Safe Haven does not intrude on this right or prevent the customer from enforcing it, as it simply requires the customer to sign and date the Notice of Cancellation document opting to exercise a cancellation free from early termination fees within the designated time. This documentation provides compelling evidence undercutting the allegations of being instructed of a month-to-month agreement.

  Third, Safe Haven provided all necessary information upfront for the customer to review. As a consumer, it is at their discretion to read and review any document provided to them that requires their signature, specifically their authorization of reading and understanding the terms. The time permitted to enforce a cancellation without early termination fees is detailed and disclosed in its own document for their review. Customers may cancel at any time of their choosing, however, in the event a customer requests to cancel outside the designated rescission period, they are subject to the early termination terms of the Contract (see page 5, term 2). Please note: the customer’s right of rescission period ended at midnight of November 21, 202, and Safe Haven did not receive a cancellation notice from the customer until May 2, 2025, well outside the rescission period.

  Given the above, Safe Haven denies that there was any wrongdoing on its part. Should there have been any concerns at the lengths in which the customer has described within the complaint, the customer had ample opportunity to contact Safe Haven and failed to do so. The customer provided valid signatures electronically to authorize they read and understood the terms of the Contract signed. Due to the validity of the contract, the customer would be subject to the early termination fees if they wanted to move forward with their cancellation request.
  
  While we acknowledge our decision may be unsatisfactory to the customer, we are upholding the terms signed. If the customer would like to move forward with terminating the services, he may contact Safe Haven to process his cancellation request with the associated fees. Safe Haven can be reached at ************, Monday through Friday 8 A.M. to 7 P.M. Central Standard Time.

  We appreciate your time and thank you for your consideration.

  
  Sincerely,
  Safe Haven Security Services, LLC

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I am moving forward with a fraud claim and no investigation was done to my knowledge
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 05/20/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven
  Security Services, LLC’s (“Safe Haven”) formal response to the rejection. We
  understand the customer’s dissatisfaction with the previous response, but all
  electronic signatures collected were authenticated electronically through email
  address listed on file.
  
  Additionally, a copy of the
  electronic contract was in their possession the moment it was signed. Safe Haven utilizes an electronic
  contract that requires a security encrypted process to authorize a customer's
  signature for the service agreement. Each electronic signature placed on the
  contract is generated by the customer inputting a unique pin known only to
  them.  Time stamp and date analytics were
  provided within the contract under the Certificate of Completion reflecting
  when it was sent, viewed, and signed.
  
  At this time, Safe Haven has been
  unable to find any evidence to substantiate the customer’s allegations regarding
  fraud. The customer has every right to escalate this matter however he feels
  necessary, however, our decision remains the same. We acknowledge our decision
  may be unfavorable to the customer, but we are upholding the terms and conditions
  that were signed and authenticated.
  
  Thank you for your time and
  consideration.
  
  Sincerely,
  Safe Haven Security Services, LLC.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought my house in denison tx , using my VA home loan . My lender referred me to the safehaven adt , bc I'm a disabled combat veteran O.I.F , so when they came out started installing the equipment, they ended up charging me 2289.49 and then the very next day charged me 69.27 , I also went back through and looked at my bank statement and they also charged 139.64 on 03- 29-2025 for what appears to say fast food.. My service wasn't installed until 04/23/2025 , so I'm not sure exactly what they did there. On 04/25/2025 , I canceled my agreement by calling them to cancel , and also submitted the paperwork to boca raton Florida and sent it priority mail , and didn't hear anything, a few days later safegaven adt called me and said they weren't gonna give my money back ,this company needs to be looked into bc I followed all the laws to cancel in Texas per there requirements..

  

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal
  response to the complaint submitted by the customer. Safe Haven sets a high
  standard for itself, and we are truly sorry to hear that this standard was not
  met in the customer’s experience with us. Safe Haven strives for an excellent
  customer experience and deeply regrets any frustrations the customer has
  endured based on the details of the complaint.

  In efforts to provide excellent customer service, Safe Haven has
  escalated this complaint to our dealer support team. The Boca Raton address
  listed on the Notice of Cancellation form referenced by the customer is
  received by ADT Corporate, not Safe Haven. Based on ADT’s account notes, there
  has not been any confirmation the Notice of Cancellation was received within the
  designated period to release the customer from early termination fees.

  As a result, when the customer contacted Safe Haven to move
  forward with his cancellation his account had not been properly documented to substantiate
  that he enforced his right to cancel within the designated time. At this time,
  Safe Haven has not yet heard back from ADT on the status of the cancellation
  and whether it was exercised accurately, however, Safe Haven has been given a
  24-hour time frame for follow up. Once Safe Haven hears back from ADT, we will
  contact the customer immediately.

  Given the above, Safe Haven denies any wrongdoing on its part as
  we have upheld the terms and conditions of the Alarm Services Contract signed.
  A member of our escalations team will be reaching out to the customer to
  further explain these details to ensure the customer is properly updated in
  real time. Safe Haven thanks the customer for their patience and understanding
  while we work towards an amicable resolution for both parties.

  We thank you for your time and your consideration.
  

  
  Sincerely,
  Safe Haven Security Services, LLC.

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I sent the cancellation priority mail which adt , received it 2 days later , which I verified with the tracking number . Safehaven reached out to this morning,  to let me know , they are waiting for ADT to respond,  within 24 hrs. I hope they do that with a response of refunding the money I paid in full .. Safehaven knows Adt received the priority mail bc their customer service told me too weeks ago,  so I'm not sure what we're waiting on . Safehaven has the obligation of refunding my monies.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 05/20/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the rejection. We are disappointed with the customer’s additional remarks after our attempt to provide additional clarity directly over the phone yesterday, 5/19/2025. We understand the customer’s dissatisfaction with the previous response, but Safe Haven respectfully disagrees with the complainant’s characterization of the allegations.
  
  Safe Haven contacted the customer yesterday and provided clear and detailed instruction of the current status of the account. Additionally, Safe Haven has also verified the customer’s cancellation request was received by ADT, however, we have been explicit in stating that ADT has failed to confirm whether the customer’s requests was postmarked within the designated time listed on the Notice of Cancellation document.
  
  Furthermore, Safe Haven has been transparent throughout this entire communication and advised the customer if and/when ADT confirms the Notice of Cancellation was received and postmarked within the required time frame that we will honor the request.  Safe Haven strives for customer satisfaction, and we assure the Better Business Bureau we will remain in contact with the customer as we have already advised him once we received confirmation from ADT.
  
  At this time, we kindly encourage the customer to redirect his concerns to ADT as Safe Haven has already been in communication with ADT to address his concerns and have not yet heard back.
  
  We thank you for your time and appreciate your consideration.
  
  Sincerely,
  Safe Haven Security Services, LLC.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: 23339902
  
  
  
  I am rejecting this response because: if the business has been in contact with ADT, then why haven't they been given an answer, and at the last part the business now wants me to make sure my contact is with ADT? SAFEHAVEN just wants me to go away from all this , and that's not going to happen,  they have a duty to refund my monies and they can say they're waiting on clarification from ADT all they want, it's one phone call to find out and refund my monies , but Safehaven is playing games , I will  not accept anything less than my refund of my monies ... 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025, I signed a contract with Safe Haven Security for a 36-month security system service, at a rate of $50 per month, totaling $1,800 over the full term. The sales representative assured me during the installation that I could cancel the service anytime without penalty, and I agreed based on that promise.
  
  However, when I contacted Safe Haven Security to cancel the service after only one month of use, I was shocked to learn that they are demanding 75% of the remaining 35 months of the contract as a termination fee. This equates to approximately $1,312.50, an amount I was never informed of before signing the contract.
  
  When I called customer service to dispute the fee, I was told that the termination fee is clearly stated in the contract and that it is my responsibility to read and understand it. However, during the signing process, the representative did not disclose this significant financial penalty, nor did they provide any written or verbal explanation of the consequences of early termination.
  
  I believe that Safe Haven Security engaged in deceptive sales practices by failing to clearly disclose the termination fee upfront. They verbally assured me that cancellation was possible without penalty but did not mention the exorbitant termination fee that contradicts their verbal statements. This practice is not only misleading but also unethical and potentially violates consumer protection laws.

  

  Business Response

  Date: 05/15/2025

  The customer entered into a contract with the
  following company who handled the sale and installation of the system.
  
  SAFE
  HAVEN SECURITY
  *** * **** ***
  North
  Kansas City, MO 64116
  ***** ********
  Please forward this on to the correct company.

  

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the customer’s complaint. Safe Haven strives for an excellent customer experience, and we apologize for any frustrations the customer may have endured throughout this time. Respectfully, Safe Haven disagrees with the customer’s characterization events and would like to take this opportunity to provide additional clarity.
  
  Safe Haven attempts to maintain transparency throughout the entire sales process and adheres to all consumer protection laws. It is important to note, Safe Haven provides all the necessary information upfront for the customer to review. As a consumer, it is at their discretion to read and review any document provided that requires their signature, specifically their authorization of reading and understanding the terms. The time permitted to enforce a penalty-free cancellation is detailed and disclosed on its own document for the customer’s review. We do not intrude on this right or prevent the customer from enforcing it, as it simply requires the consumer to sign and date the Notice of Cancellation document opting to exercise a penalty-free cancellation within the designated time period.
  
  Please note, Safe Haven received a cancellation request from the customer during the designated rescission period on 4/29/2025. Consequently, when the customer asked if there was a fee to cancel, he advised there was not a fee. However, the customer called Safe Haven back the same day to retract his cancellation, but Safe Haven did not mention an early termination fee being waived for the entirety of his Contract, it was only specific to the designated time within his rescission period.
  
  As a result, when the customer contacted Safe Haven on May 14, 2025, to request a cancellation he was no longer within his rescission period and subject to the early termination fees. The customer referenced the last time he cancelled he didn’t owe anything, but Safe Haven reminded him that his initial request occurred during the 3-day rescission period. The customer stated he was told that he could cancel at any time and Safe Haven confirmed that he could cancel at any time of his choosing, however, in the event a request to cancel occurred outside the designated rescission period, he would be subject to the terms and conditions he signed.
  
  Given the above, Safe Haven is unable to waive early termination fees for the customer. Safe Haven provided all necessary information upfront and the customer signed he read and understood all terms provided. If the customer would like to move forward with his cancellation request, he will be subject to the early termination fees. Safe Haven encourages the customer to contact us directly at 844-413-1920, Monday through Friday 8 A.M. to 7 P.M.
  
  Thank you for your time and consideration.
  
  
  Sincerely,
  
  Safe Haven Security Services, LLC.

  Customer Answer

  Date: 05/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Haven Security came in acting as ADT security to install our relocation services. They had all of our account information from our previous address and what we discussed with ADT during our service change request. They charged us out of pocket costs that were not supposed to be paid and put us into a bad contract. They poached our services from ADT directly. From our perspective they took advantage of a military with a new baby.

  

  Business Response

  Date: 05/15/2025

  Dear
  Better Business Bureau,
  
  Please
  accept this letter as Safe Haven Security Services, LLC’s (“Safe Haven”) formal
  response to the customer’s complaint. We take the customer’s allegations
  seriously, and as a result, we have thoroughly investigated this matter and
  would like to take this opportunity to address the complaint concerns.
  
  Respectfully,
  throughout our investigation, Safe Haven has not identified any evidence to
  substantiate the customer’s allegations. Safe Haven makes a conscious effort to
  maintain transparency and ensure that our customers fully understand the terms
  and conditions of any agreement they enter into with Safe Haven, specifically that
  they are working with an Authorized ADT Dealership. Safe
  Haven provided the customer all necessary information upfront the explicitly
  identified Safe haven as the company providing the Alarm Services Contract
  (“the Contract”). Included within the Contract is the Notice of Cancellation
  page which provided explicit details of the 3-day rescission period and the
  steps to enforce that right. Safe Haven did not intrude on that right or
  prevent the customer from enforcing it, as it simply required the customer to
  sign and date the Notice of Cancellation document opting to exercise early
  termination without the associated fees within the designated time period.
  
  As a
  result, when the customer signed the Contract, they acknowledged that they read
  and understood the terms and conditions, which is contradictory to the
  customer’s remarks alleging she was misled into thinking she obtained services
  with ADT. Additionally, when the customer contacted Safe Haven on May 14, 2025,
  and made no mention of the representative misleading her into thinking he was
  ADT, instead she inadvertently admitted fault into assuming he was ADT and not
  realizing she hadn’t signed up with ADT until after receiving a call from an
  ADT representative attempting to get her to acquire services installed through
  them. These records provide compelling evidence to undercut the allegations
  against the sales representative.
  
  Given the above, Safe Haven is unable to permit the customer to cancel without an early termination fee. Safe Haven values customer satisfaction and although the customer no longer
  wants a business relationship, we are happy to help assist the customer with
  their cancellation request, however, she would be subject to the terms and
  conditions of the Contract she signed. (See page 5, term 2) Safe Haven can be
  reached at ************, Monday through Friday 8AM to 7PM central time.
  
  Thank
  you for your time and your consideration.
  
  Sincerely,
  Safe
  Haven Security Services, LLC

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025, I signed up for ADT monitoring through SafeHaven Security. The installer rushed the process and did not explain that I was entering a 36-month contract or that a 75% early termination fee would apply. I was simply told to sign and initial without a clear breakdown of what I was committing to. I am within 30 days of signing and have made multiple attempts to cancel, but SafeHaven refuses to process the cancellation or escalate the request.
  
  I am not financing any equipment, as it
  was fully paid for through SafeHaven. I’m only asking to cancel the monthly monitoring service without penalty due to lack of disclosure and misrepresentation at the time of signing. This was not a fully informed agreement.
  
  I am requesting that SafeHaven allow cancellation of this contract without charging me the 75% early termination fee.

  

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the customer’s complaint. Safe Haven sets a high standard for itself, and we are truly sorry to hear that this standard was not met in the customer’s experience with us. We take the customers’ allegations seriously, and as a result, we have thoroughly investigated this matter and would like to take this opportunity to address the customer’s concerns.
  
  Respectfully, throughout our investigation we have been unable to identify any evidence to substantiate the allegations made throughout the complaint. Safe Haven makes a conscious effort to maintain transparency throughout the entire sales process to  ensure that our customers fully understand the terms and conditions of any agreement they enter into with Safe Haven.The customer’s complaint alleges the installation technician failed to disclose the terms and conditions that he signed, however, the evidence does not substantiate these allegations for several reasons.
  
  First, we want to assure the Better Business Bureau that Safe Haven follows all necessary procedures to ensure that customers are given an ample amount of time to thoroughly review the agreement. As a consumer, it is at their discretion to read and review any document provided that requires their signature, specifically their authorization of reading and understanding the terms. The customer willingly entered into a 36-month Alarm Services Contract (“the Contract”) on April 30, 2025 and authenticated his signature through a security encrypted electronic signature process. By doing so, he confirmed he read and understood the terms of the Contract, including the term length and the early termination fees applicable in the event a cancellation occurred prior to fulfillment of the term length. The moment the customer authenticated their signature they had a copy of the contract in their possession as it was emailed to the designated email address on file.
  
  Second, the Notice of Cancellation page provides explicit details of the 3-day rescission period and the steps to enforce this right. We do not intrude on this right or prevent the customer from enforcing it, as it simply requires the customer to sign and date the Notice of Cancellation document. Customers may cancel at any time of their choosing, however, in the event a customer requests to cancel outside the designated rescission period, they are subject to the terms and conditions they signed. (See page 5, term 2)
  
  Third, Safe Haven did not receive a signed Notice of Cancellation within the rescission period, nor did the customer attempt to contact Safe Haven to voice their concerns. Should there have been any concerns about the collection of necessary documents during the installation at the lengths in which the customer has described within the complaint, the customer had ample opportunity to contact Safe Haven, but failed to do so. Instead, the customer first made any mention of dissatisfaction or alleged misrepresentation until May 12, 2025.
  
  Given the above, Safe Haven denies that there was any wrongdoing on its part. The Contract on file was signed and authenticated electronically through the customer’s personal email address with a copy provided immediately during the installation. Due to the validity of the Contract, the customer would be subject to the early termination fee terms. The details of this can be found within section 2 on page 5 of the Contract.
  
  At this time, if the customer wishes to terminate the monitoring services, he would be subject to the early termination fees. We understand our decision may be unfavorable to the customer, but we are upholding the terms and conditions the customer signed. Safe Haven kindly invites the customer to contact us directly to make payment arrangements in order to honor his request. Safe Haven can be reached Monday through Friday, 8 AM-7 PM Central Standard Time at 844-413-1920. The customer may contact us directly if he has any additional questions or concerns, as we would be happy to assist him with anything further.
  
  Thank you for your time and your consideration.
  
  Sincerely,
  Safe Haven Security Services, LLC.
  

  

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
   
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the rejection. We understand the customer’s dissatisfaction with the previous response, but Safe Haven respectfully disagrees with the complainant’s characterization of the allegations.  Safe Haven attempts to maintain transparency throughout the entire sales process and adheres to all federal and state consumer protection laws.
   
  Importantly, the information is provided in writing after any interactions to ensure the customer can make a well-informed decision to move forward. Consequently, should there be any discrepancies between what is discussed, the customer has every right not to move forward. In this case, the customer chose to move forward and provided a signature agreeing to the terms detailed for his review.
   
  Furthermore, Safe Haven understands the importance of full transparency of the Alarm Services Contract (the Contract) and a customary rescission period is provided to ensure the customer is given ample opportunity to review the terms and conditions. In the event that the customer fails to read those terms, it does not negate the terms provided or that the customer had the terms within the possession immediately when they were signed. The customer was informed of the rescission period and had every right to exercise his notice of cancellation within the designated time period but failed to do so.
   
  Nevertheless, Safe Haven strives for customer satisfaction and would like to resolve this matter amicably. Without in any way admitting any wrongdoing or liability, Safe Haven will agree to terminate the Contract without requiring the customer to pay any early termination fees, which otherwise he would be subject to under Section 2 page 5 of the Contract. In exchange, Safe Haven will require the customer to release any claims against Safe Haven and dismiss any legal actions prematurely filed. A member of Safe Haven’s escalations team will be reaching out to confirm. If you agree to these terms, Safe Haven will provide you with a written agreement to sign, assist you with cancelling the monitoring services through ADT, reduce the balances on the account to zero, and release you from any obligation to pay any further amounts.
   
  We believe this offer represents a very fair resolution, and we are hopeful that we can resolve this matter quickly before any further proceedings are filed. We thank you for your time and appreciate your consideration.
   
  Sincerely,
  Safe Haven Security Services, LLC.

  Customer Answer

  Date: 05/15/2025

   
  
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I’ve also received confirmation from Safe Haven Security that my contract has been canceled without early termination fees, that equipment removal has been scheduled, and that a refund of the activation fees will be issued following the removal.
  
  Additionally, I confirmed the cancellation has been processed with the monitoring provider, and Safe Haven has stated that my account will reflect a zero balance with no further billing or collection activity.
  
  I am satisfied with this resolution and, assuming all agreed terms are fulfilled as outlined, I will not pursue any further legal action or complaints related to this matter.
  
  I appreciate the BBB’s support in helping facilitate a fair and professional resolution.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April we were approached by an ADT employee informing us of a credit for a free system, saying the credit came with the sale of the home. He walked us through a security system that would meet all of our needs with no out of pocket cost. We even walked through how he could set us up with specific tech that wouldn’t get set off by our large dogs.
  
  
  We scheduled an install day. (Late April) The guy came to install and gave another look around for a long while, took up about 4 hours of my time telling me about all the features of all sorts of products. I listened and let him do his thing, expecting to just stick with the original plan.
  
  After about 4 hours and after he had already drilled a big hole in my expensive cedar board wall (it’s a 20 ft cedar board) to install the panel. Only after all that did he come to me with his recommendation for what’s necessary to keep the property safe. Despite the original package being covered by a 3K voucher, he recommended 9K in equipment with 6k financed. He expected me to sign right then. When I asked to get more into the line by line and understanding how the cost tripled, he started saying sales stuff about keeping my family safe. When I asked about the original package he said that wouldn’t work because my big dogs. I told him that this is not how I do my transactions. I was robbed of the chance to weigh my options and comparison shop fair prices. Instead I was ambushed, intimidated, and my property was significantly damaged.
  
  I was requesting an apology, a small amount for the minimum charge of a local craftsman ($200) to patch the wall. (I wasn’t even asking them to replace it). And I wanted them to answer for their manipulative business practices.
  
  
  They gaslit me, and kept just saying they would elevate my call. I haven’t heard anything back. The distress caused in my home was significant, and for them to not feel they even owed me an apology hurt deeply.

  

  Business Response

  Date: 05/12/2025

  The customer entered into a contract with the
  following company who handled the sale and installation of the system.
  
  SAFE
  HAVEN SECURITY
  *** * **** ***
  North
  Kansas City, MO 64116
  ***** ********
  Please forward this on to the correct company.

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the complaint issued by the customer. We sincerely apologize for any inconvenience and deeply regret any frustration this may have caused the customer. Safe Haven would like to take this opportunity to address the concerns listed and provided additional clarity.

  Safe Haven was made aware of the customer's concerns on April 29, 2025. At which time, the customer's concerns were escalated to the Installation Technician Management team to help provide resolution assistance. On 5/1/2025, Safe Haven scheduled a damage assessment and/ a potential damage repair, but received a voice message from the customer the following day (5/2/2025) declining resolution assistance. Based on the customer's request, Safe Haven was unable to provide resolution efforts to assess damage claims or help provide a resolution to this matter.

  Additionally, Safe Haven did not receive any communication from the customer after the voice message was left until receiving the complaint formed to the Better Business Bureau. Once Safe Haven received the complaint, Safe Haven's Installation Technician Regional Manager was notified in efforts to offer additional resolution assistance. The Regional Manager  reached out to the customer to listen to their concerns, offered resolution assistance, and confirmed a way to amicably resolve this matter for both parties involved.

  In efforts to provide excellent customer and resolve this matter amicably Safe Haven agreed to provide the customer with the $200 check compensation request outlined in the complaint details. The customer confirmed this resolution was satisfactory on May 13, 2025, and Safe Haven notified our Accounting team to issue a check payment to be sent to out to the customer. At this time, this matter has been resolved. Safe Haven appreciates the customer’s understanding, and we kindly invite the customer to reach out to their direct point of contact should he have any additional concerns. Once again, we appreciate the customer's patience and understanding throughout this process and thank them for their time.
  
  
  Respectfully,
  Safe Haven Security Services, LLC

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ADT security system in full (see contract attached) in February of 2023. I called to dispute a charge for equipment that I had paid for and was not installed by the Vendor, Safe Haven Security Systems, LLC. The item disputed was 2 wifi beacons (ref. Item 7 - EERO Wifi Beacon) for a total of $358.00. I contacted Safe Haven to bring me my equipment multiple times.
  
  On 5/7/25 they confirmed they were supposed to come install the devices I had paid for but admitted they did not come install and refused to refund me due to 'contract agreement'. Instead they offered to install the system but I no longer occupy the residency. I initially declined their offer but then reluctantly accepted after they refused refund.
  
  Then, I asked to terminate any contract I had with the company to which they obliged for the cost of $390, or 75% of the contract agreement. I asked what I was being charged for and they said "the equipment". I asked them for clarification on my balance to which they replied "$0.00".
  
  I asked them if they were providing some kind of subscription service I was paying for and they said "no", and that I had only been billed initially and paid in full so there is no further payment needed.
  
  I then asked them if I were to not cancel the policy, how much would I pay for from now until the end of the contract (February). Safe Haven said "$0.00". The company was going to charge me $390.00 to cancel a paid-in-full contract had I not caught them in this manipulative abuse. They did not finish the installation of the system.
  
  Finally, I asked the technician "Why would I pay that termination fee instead of doing nothing?" to which she replied "doing nothing is an option".
  
  My experience with this company has been very poor.

  

  Business Response

  Date: 05/13/2025

  Dear
  Better Business Bureau,
  
  Please accept this as Safe Haven
  Security Services, LLC’s (“Safe Haven”) formal response to the complaint issued
  by the customer. We sincerely apologize for any inconvenience and deeply regret
  any frustration this may have caused the customer. In an effort to provide a
  solution to this matter, our technician installation management team has
  reached out to the customer to listen to their concerns and provide reimbursement
  for the missing equipment.
  
  On May 12, 2025, Safe Haven generated
  a refund request in the amount of $829.20 to be issued towards the financed sale
  amount. Safe Haven appreciates the customer’s understanding, and we are hopeful
  our efforts will help repair the relationship. We kindly invite the customer to
  reach out their direct point of contact should he have any additional concerns.
  Once again, we appreciate the customer's patience and understanding through
  this process and thank them for their time.
  
  Thank
  you for your consideration.
  
  Respectfully,
  Safe
  Haven Security Services, LLC

  Customer Answer

  Date: 05/13/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
  
  
  
  
  **********
  ***** **********

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted what I thought was ADT to put in an alarm system in a house that I had just bought. The person that contacted me ******* explained to me that someone would come out, access my home and be able to tell me the best way to fully protect my home with security. I agreed, and told ***** that I would only be available for about 2 hours on the morning the tech was to come out. I was told that it would take no longer than an hour and a half. I do not have enough space here to explain everything. I had to leave the tech at me home with my handyman, and friend. The tech proceeded to call me at least 10-15 times at my office while I was with my clients. *** the tech) was at my house for over 4 hours. When I got home and realized things were not what I was told, I cancelled the service. I received a call from *****, who apologized and said he promised to make things right...to please give them a chance. I reluctantly agreed. They sent someone else out who put another sensor and a glass break, assuring me that my house was protected. When one of my sensors went out and Josh came out is when I found out that several of my windows did not have any protection at all, and was told that it would cost me between $800 and $1000 for them to do that. It has only been one month since I moved into my house. Safe Haven is not ADT they put in ADT products and try to make as much money as they can by not protecting your house ....except for a very hefty price! The customer does not realize that until the contract is signed. I want to be released from my contract so I can get ADT in my home to protect it. I have been an ADT customer for over 15 years. I was also promised a carbon monoxide detector, only to find out that it would cost me several hundred dollars. This company is HORRIBLE!!! I want out of my contract!

  

  Business Response

  Date: 05/07/2025

  Dear Better Business Bureau,
  
  Please accept this letter as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the complaint made by the customer. Safe Haven sets a high standard for itself, and we are truly sorry to hear that this standard was not met in the customer’s experience with us. We take the concerns detailed within the complaint seriously, and as a result, we have thoroughly investigated this matter. Safe Haven would like to take this opportunity to provide additional clarity.
  
  First and foremost, Safe Haven makes a conscious effort to maintain transparency and ensure that our customers fully understand the terms and conditions of any agreement they enter into with Safe Haven. The customer entered into an Alarm Services Contract (“the Contract”) with a 36-month term on April 1, 2025, which included a Notice of Cancellation page.
  
  Second, the Notice of Cancellation page provides explicit details of the 3-day rescission period and the steps to enforce this right. Safe Haven does not intrude on this right or prevent the customer from enforcing it, as it simply requires the customer to sign and date the Notice of Cancellation document that permits the customer to have early termination fees waived within the designated time period.
  
  Third, the customer spoke with the sales representative on a recorded line and expressed her wishes to enforce her right to cancel on April 2, 2025. In efforts to retain the customer’s business, the sales representative offered to refund the customer’s activation fee in the amount of $149, provide an additional glass break sensor valued at $219, and two (2) additional door sensors valued together at $250. At no point when the customer confirmed the retention offer did the sales representative offer an additional carbon monoxide sensor which further undercuts the allegations listed against the sales representative.
  
  As a result, the customer accepted a retention offer forgoing the cancellation request and scheduled a return installation on April 3, 2025. The additional equipment agreed was installed and the activation fee the customer paid upfront was refunded back to the original payment method used. Please note, when the customer accepted the retention offer, it was well within the rescission period. The customer’s rescission period ended at midnight of April 4, 2025. If the customer had additional concerns at the lengths she has detailed within the complaint, she still had ample opportunity to send in a signed Notice of Cancellation page or contact Safe Haven but failed to do so.
  
  Given the above, Safe Haven is unable to waive the early termination fee. While we acknowledge our decision may be unfavorable to the customer, Safe Haven is upholding the Contract she signed. If the customer would like to move forward with cancellation, she will be subject to the early termination fees. (See page 5, term 2). Safe Haven kindly encourages the customer to contact us directly at 844-413-1920, Monday through Friday 8AM to 7PM Central Standard Time.
  
  Thank you for your time and your consideration.
  
  Sincerely,
  Safe Haven Security Services, LLC

  Customer Answer

  Date: 05/08/2025

  
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******

  I was not offered a carbon monoxide monitor "Free of Charge" I did cancel, and was promised that Safe Haven would make it right. By the time they came back out and lead me to believe that my house was fully protected, the 3 day window of cancellation was over. I gave them many opportunities to "make it right"...the make it right always came with a hefty price!! There was no recordings when they spoke to me on their private cell phone number or in my home. As I said, it would has only been 30 days. If Safe Haven had any kind of concern for their customers, they would allow me to cancel the contract, as I tried to do in the beginning and was lied to. I will also be filing a complaint with ADT. Safe Haven being a "rep" for ADT I am sure they do not look kindly on bad business practices.

   

  What a HORRIBLE company!!!!!!!!!!!!!!!!

  

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau,
  
  Please accept this as Safe Haven Security Services, LLC’s (“Safe Haven”) formal response to the rejection. We understand the customer’s dissatisfaction with the previous response, but it is important to note the Alarm Services Contract (the Contract) the customer signed specifically pertains to the alarm monitoring services, not any one specific device. Please note, the customer’s initial complaint stated, “I was also promised a carbon monoxide detector, only to find out that it would cost me several hundred dollars.”
  
  After reviewing the customer’s rejection response, the statements included above are contradictory to one another. Our carbon monoxide detectors are priced at $219, and a customer may purchase any equipment that Safe Haven offers at their own discretion. Prior to the installation, the customer confirms the equipment included in their package. The phrase “fully protected” is subjective, however, the customer may protect their home to their liking and purchase additional equipment if they feel the equipment included in the sales package and retention offer were no longer sufficient.
  
  Importantly, Safe Haven’s attempt at “making it right” was the retention offer accepted on April 2, 2025, and installed on April 3, 2025, as described in our initial response. We previously noted the efforts made in addition to the timeline it was accepted which further undercuts the customer’s remarks that she was outside the rescission period to enforce her right to cancel after the retention offer was accepted because her rescission period ended at midnight of April 4,2025.
  
  At this time, if the customer would like to terminate the Contract, she would be subject to the associated fees. Safe Haven understands our decision may be unfavorable to the customer, but we are upholding the terms and conditions they signed. Safe Haven kindly encourages the customer to utilize the previous contact information if she would like to move forward with the cancellation process.
  
  Thank you for your time,
  
  Sincerely,
  Safe Haven Security Services, LLC.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several months of paying my bill i had to renew my debit card. When i attempted to log into the account to change the billing i was locked out. ADT/SAFE HAVEN refused to allow me access to my own account to pay the bill. My service was canceled and i was told i had broken my contact. Due to their neglagence i told them i would never pay them a dime. Not that i was able to anyway. I then was contacted by their area supervisor telling me he would have the debt wiped. Then i recieve an email stateing it was sent to collectiona and the would no longer discuss it with me. This is a scam and fraud.

  

  Business Response

  Date: 05/01/2025

  Dear Better Business Bureau,

  Please accept this as Safe Haven Security Services, LLC's (“Safe Haven”) formal response to the customer's complaint. Safe Haven sets a high standard for ourselves, and we are truly sorry to hear that this standard was not met in the customer’s experience. We understand the customer has some concerns regarding billing and cancellation, but it seems that there may be some confusion regarding the events that transpired while the account was active. Safe Haven would like to take this opportunity to provide additional clarity.

  After reviewing the account, Safe Haven attempted to notify the customer regarding the account balance on thirteen different occasions. The customer’s account fell delinquent in July 2024 and was not brought current over five months. As a result, the account was terminated for non-payment with the remaining balance of the 36-month Alarm Services Contract ("the Contract") due.

  Given the above, Safe Haven denies that there was any wrongdoing on its part. Unfortunately, Safe Haven does not have any oversight over ADT’s billing methods, however, we do understand that in the event a customer is unable to pay utilizing the online portal they may also contact ADT Billing directly to make payments. Should there have been any concerns at the lengths at which the customer has alleged, he had ample opportunity to respond to any of Safe Haven’s billing notices or contact ADT directly to bring the account current, but failed to do so. Once the account was terminated for non-payment, the customer was subject to the early termination fees outlined on page 5, section 2 of the Contract he signed.

  At this time, the collection status and the remaining balance owed are valid. Safe Haven strongly encourages the customer to contact the collection agency to fulfill the remaining balance owed to avoid any further collections efforts. Additionally, we would kindly request the customer redirect any concerns related to the accessibility of paying his bill when services were active towards ADT corporate. ADT has oversight of billing and cancellations, and they will be able to address the concerns raised.

  We appreciate your time and thank you for your understanding.
  
  Sincerely,
  Safe Haven Security Services, LLC

  Customer Answer

  Date: 05/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  *********** ************

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2025 I signed a contract with SAFE HAVEN
  SECURITY, a third party authorized ADT Dealer. I signed a 36 month contract for
  monitoring services for a residence at **** ****** ******* ****, Brunswick, GA
  for a professionally installed system.
  On April 2, 2025 I moved from **** ****** ******* ****,
  Brunswick, GA to 6904 Laurel Island Parkway, Kingsland, GA.
  On April 3, 2025 I signed a contract with ADT Directly (not
  a third party dealer), to have services relocated from my Brunswick address, to
  my Kingsland address. It was agreed upon that I receive self- set up equipment
  as it is in an apartment and I could do it myself.
  The remaining balance from SAFE HAVEN SECURITY was
  $1,633.25.
  It was agreed upon that with Successful setup with the new
  ADT system thru ADT direct, that there would be a charge back to ADT directly
  and I would not be held to paying the $1,633.25.
  SAFE HAVEN has not provided receipt of me being relived
  however they have re assured me over the phone that I am not due any amount any
  more to SAFE HAVEN.
  When speaking with SAFE HAVEN, they stated that in order for
  the charge back to be charged to ADT, they had to submit a ticket to ADT, and
  ADT would have to acknowledge the ticket to ensure that services are set up and
  are being monitored, identical to as it was with SAFE HAVEN.
  I have had contact with SAFE HAVEN on April 15, 21, 23, 25,
  all to ensure that the connection and relocation has taken place. I have spoken
  with Account Specialist ******
  I was advised once SAFE HAVEN and ADT are able to verify
  services, the ADT contact would be the only one applicable to me and the SAFE
  HAVEN contract would be null and void. As of today, 10:12 am, 04/25/2025, my SAFE
  HAVEN contract is to be null and void because all the proper steps of
  relocation were complete on my end.
  I contacted ADT directly, to ensure that I am within the
  confines of their contact and they stated they are.
  On a previous phone call with ADT I spoke with Johnathan,
  (877-534-2947) and he stated once ADT receives the charge back from SAFE HAVEN,
  their (SAFE HAVEN)s contract is null and void and it is just ADT’s contract
  that I am bound to, with a 30 day cancellation guarantee.  
  Since the transfer of services has taken place, and the
  relocation is complete, and since I am still within the 30 day window I called
  ADT to attempt to cancel today, however I was told that the 30 day guarantee
  does not apply to me and that I have to cancel outside the window of 30 days, because
  if I cancel within the window of 30 day’s I am liable for all of SAFE HAVEN’s
  contractual early termination fees.
  In order for me to cancel, and not be bound by SAFE HAVEN’S
  contractual early termination fee’s, I would have to cancel on the 31st day, which would be May 4th, which I would then be bound by my new
  ADT Contract, early termination fees.
  
  It is unfair and misleading that ADT will complete a
  relocation of service, have me sign a new contract, promise to waive early
  termination fees from their authorized dealer, SAFE HAVEN, essentially give me
  a 30 day window to close, after all the proper steps have been provided and completed
  on my end, and then not let me cancel new services.
  
  I do not want SAFE HAVEN monitoring and at this point I do
  not want ADT monitoring.
  I do not want to be held liable for any early termination
  fees from either contract because of differing information from both
  businesses.
  
  There was a monitored and recorded phone call, that was had
  that was also a three way phone call between SAFE HAVEN AND ADT.
  I want to be relieved of both contracts fully and am willing
  to return equipment.
  I can provide both contracts, and all recorded phone calls. The
  phone calls and contracts are deceptive and contradict each other with
  inaccurate information being disseminated. 

  

  Business Response

  Date: 04/28/2025

  The customer entered into a contract with the
  following company who handled the sale and installation of the system.
  
  SAFE
  HAVEN SECURITY
  *** * **** ***
  North
  Kansas City, MO 64116
  ***** ********
  Please forward this on to the correct company.

  Customer Answer

  Date: 04/28/2025

  I need more space than 2,000 characters.

  

  Business Response

  Date: 05/02/2025

  Dear Better Business Bureau,

  Please accept this as Safe Haven Security Services, LLC's (“Safe Haven”) formal response to the customer's complaint. Safe Haven sets a high standard for ourselves, and we are truly sorry to hear that this standard was not met in the customer’s experience. After reviewing the account records, Safe Haven reflects that the customer’s chargeback has stopped due to the new account that was acquired directly with ADT.

  As a result, the customer does not owe Safe Haven an early termination fee as of now. However, in the event the customer was to cancel this account before it has been solidified, he may be subject to the original early termination fees.  We understand the customer has some concerns related to cancellations and potential early termination fees regarding his current account with ADT, but it seems that there may be some confusion regarding the appropriate company to address the customer’s complaint.

  Given the above, we would kindly request the complaint be redirected towards ADT corporate. ADT has an oversight into cancellation and chargeback terms. The customer would need to discuss his concerns directly with ADT as Safe Haven has not received any additional updates regarding his account status, and they will be able to address the concerns raised.

  We hope this helps!
  
  Sincerely,
  Safe Haven Security Services, LLC

  Customer Answer

  Date: 05/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  as of yesterday, May 1, 2025 I spoke with ADT in regard to their early termination fees for third-party authorized dealers and they stated that if I terminate ADT’s contract directly within the 30 day moneyback guarantee timeline, I will be oh Safe Haven‘s early termination fees, in its full state. 
  

  This is absolutely unfair because I already signed a new agreement with ADT specifically on the third of last month and nowhere in the contract. Does it say that I’m able to provide that as well? The phone call with ADT yesterday was monitored and recorded and it was over one hour in length.
  

  in regard to the system that I have with Safe Haven security that system is still being monitored and will be monitored until the 30 day trial is up with ADT. It is absolutely not fair that I still have to be locked into a contract for an additional 30 days with safe Haven after I already signed a new contract with ADT. 
  

  Currently, I have two services being monitored right now one through Safe Haven at one address and another through ADT at another address. 

  It is not conducive to the consumer that ADT will not honor terminating a contract once a new one is signed with them to waive termination fees. 
  

  However, I don’t see why Safe Haven themselves cannot terminate their own contract with this knowledge in mind in regard to bad practice. 
  

  the appropriate company to make a complaint to is absolutely safe haven as I have signed a contract , relocated to ADT and I still have an open contract with monitoring at safe haven. 
  

  safe haven even stated in their reply that I don’t owe anything as of yet. Well if I cancel ADT’s contract before the 30 days ends, that means I’m locked into Safe Haven’s early termination fees, even though I can return the ADT equipment for the new contract it is bad business all the way around. 
  

  ADT and Safe Haven are working in tandem to ensure that early termination is collected from either company. 

  
  
  Sincerely,
  
  
  
  ***** ******