ComplaintsforRob Sight Ford

• Initial Complaint

  12/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It’s come to my attention Rob Sight Ford has violated my rights as a consumer. On May 30th 2020 a down payment of $2,000.00 for a 2019 Ford Fusion was required to drive off the lot. Pursuant to: 15 usc 1662 Advertising of downpayments and installments No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state (2) that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges downpayments in that amount. On December 2nd 2022 I sent an affidavit of right to rescission, revocation of signature Certified mail number: **** **** **** **** **** on the grounds of fraud, misrepresentation and concealment of material facts regarding the underlying financial transactions and financial undertakings dated May 30th 2020 in accordance to 1026.23 right of rescission(a)(2)(I), notice of rescission is considered when mailed. Pursuant to 15 usc 1635(b) upon receipt of rescission I am not liable for any finance charge or other charges. Any security interest given by the obligor including any such interest arising by operation of law becomes void upon such a rescission. Within 20 days after receipt of rescission, the creditor (rob sight ford) shall return the obligor (I) any money or property given as earnest money, down payment ($2,000.00) or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction dated May 30th 2020. Pursuant to: 15 usc 1605(a) the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges. Pursuant to: 15 usc 1611(1)(3): one can be fined up to $5,000.00 or face imprisonment for up to one year or both for giving false inaccurate information or fails to provide information which is required to disclose. Rob sight ford failed to give full disclosure regarding the underlying financial assets, financial undertakings, and accounting of interest to which I have affixed my signature under the influence of duress and coercion.

  Business response

  12/16/2022

  There is no legal merit to what she is saying.  She needs to consult an Attorney and get correct legal advice and not use the internet.

  Customer response

  12/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *******

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Rob Sight Ford in December of 2021 for them to service an Airbag Recall on my 2012 Ford Fusion. Before I dropped off my car my bluetooth module (connects my phone to my car) worked perfectly fine. The next day I realized this feature wasn’t working anymore so I called them and spoke with ***** in the Services Department to schedule an appointment to take a look at it. After my appointment concluded, ***** informed me that while they were changing the driver-side airbag the bluetooth module (located near the airbag) must’ve went bad. He gave me a quote if $230 to replace it. I told him it was working fine before I dropped it off and he said there’s nothing he could do besides replace it. I left and later reached out to the manager of the Services Department who told me that it wasn’t their fault and to call corporate to see what they could do. I spoke to **** at corporate and she told me the damage isn’t covered under a package they offer. It amazes me that Rob Sight Ford damaged my car, won’t take responsibility and wants to charge me to fix it. So this module just suddenly stopped working when they replaced my airbag? However, I see other people getting issued refunds, it’s obvious certain privileges are taking place. I would like my bluetooth module replaced since they damaged it during my airbag replacement. I am being treated unfairly and will reach out to a lawyer if this issue isn’t resolved.

  Business response

  03/12/2022

  Our Service Manager, ***** ******* has been in contact with Ms. *******.  We have been trying to set up a time for her to come by so we can replace her switch at no charge.  The weather caused her to cancel alst week, so we are hoping to see her this week.  We will update this information when we complete the repair.

  Customer response

  04/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:

  Rob Sight Ford did install new switches on my steering wheel, but that still did not resolve the issue they caused. The service manager, *****, said he believes the bluetooth module went bad in my car. This module was working fine before they replaced my airbags for a recall.
  
  He said they can’t take responsibility for the module “going bad” because the module isn’t located near the airbags. He offered to run a diagnostic on my car to see if it was for sure the bluetooth module that was the problem. ***** also stated that if it was the module then it would cost about $700 for the part and additional for labor, but he could possibly offer me a discount. 
  
  I agreed on the phone to have them perform the diagnostic. I later emailed ***** to cancel my appointment and explained that I was dissatisfied with them not taking accountability for ruining something that worked fine before I handed them over my vehicle for a simple recall. I also explained that I was tired of dealing with this situation due to it being three months trying to resolve this. 
  
  I went on to say that there’s no point in running a diagnostic because even if it was the module, I would have to pay out of my own pocket to have it fixed when I didn’t cause the problem. I was hoping for a mutual resolve and some sort of accountability, but absolutely none was taken. ***** didn’t even have the decency as a Service Manager to respond to my email to at least apologize. 
  
  A valuable function of my car is no longer working because of Rob Sight Ford, I’ll never be able to afford to get this part fixed and there was no resolve.
  
  Regards,
  
  ***** *******

  Business response

  04/28/2022

  Ms. ******* brought her 2012 Ford Fusion to our service department in December 2021 to perform a airbag recall that was issued by Ford Motor Company.  This repair required replacing the airbag that was located in the center of the steering wheel.  She stated that after we performed the replacement of this airbag, the bluetooth capability of pairing her phone to her vehcile was no longer functioning.  The only component of that system that was in the area of that repair, were the switches that are mounted within the steering wheel to actuate the bluetooth system.  We thought that was possibly the problem and we replaced them at no charge to her.  Unfortunately that did not repair her concern.  There is evidently something else within that system that is making this feature inoperative.  We offered to have her come back so we could diagnoise it, and ***** had told her that we would work with her on pricing when what we found what the ultimate repair might be.  We do not see anything that we could have done while performing that repair that caused this issue.  We have probably performed at least 100 of these recalls, and have never had any issues.  Ford Motor Company has no provisions within this recall to allow any assistance towards this problem.

  We are sorry that we could not come to a conclusion that was satisfactory to her..

  Customer response

  05/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: They are responsible, but refuse to take accountability. They damaged my car and lack the professionalism and empathy to care about it. I understand a resolve won’t happen through this course of action, but I’m just glad that others will be able to read my complaint about this horrible establishment.
  
  Regards,
  
  ***** *******

• Initial Complaint

  06/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to Rob Sight's Ford because it was making a knocking sound under the hood on 5/26/2021 R/O#*******/1. The person handling my repair said I needed front bearings to fix the problem at a cost of $942.88 for parts plus labor. Only when I received the invoice was I notified the sound could not be verified yet they arbitrarily chose the most expensive repair from several choices. They with held info I needed to make an informed decision.The car started making the same sound the day I picked it up. Took it back that day & another tech verified the sound with a video. The Service manager offered to repair the A/C compressor, the actual cause of the problem at an additional cost -$1800. I refused. My complaint is that the company did not handle this transaction with transparency. To charge me for a repair they could not verify doesn't seem ethical. To offer to fix the same problem at an additional cost is reprehensible. Seems like they were taking advantage of me. t

  Business response

  06/15/2021

  **** ***, the General Manager, contacted Ms. ***** about her concerns.  They talked thru her issues and they mutually agreed on a refund amount to settle her concern.  This case should be settled to both parties satisifaction.

  Customer response

  06/16/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

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