Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!
  I signed up for FlexPro Meal, a meal delivery service. I used it for a few months, and now wanted to cancel. I went onto their website numerous times trying to cancel my membership but: 1) there is no cancel option on the website (the My Subscription tab directs you to a phone number or a chat); 2) I tried to call multiple times, but the call drops immediately and you get a text message, no resolution; 3) the chat asks you what you need, you say "cancel" and they ask for a phone number to send you the same message that goes nowhere. I was charged last month even if I contacted them multiple times to cancel. I tried again to send emails to cancel, but no confirmation. There is absolutely no way to cancel, I feel it is a scam. Help!

  

  Business Response

  Date: 07/07/2023

  H* ******** Thank you for bringing this issue to our attention regarding your experience with Flexpromeals. We apologize for the inconvenience you encountered while trying to cancel and for the difficulties you faced in reaching our service team channels.
  
  We understand the frustration and we apologize for any confusion this may have caused. We are sorry to hear about the difficulties you faced while attempting to contact our customer service via phone. We are actively investigating the issue regarding dropped calls and text messages, as this is not the level of service we strive to provide. Rest assured, we will take immediate action to rectify this problem and enhance our phone-based support system.
  
  Regarding the chat feature on our website, we apologize for any inconvenience caused by the lack of resolution you encountered when requesting to cancel your membership. We apologize if our system failed to provide the assistance you required and will review our processes to ensure a smoother cancellation experience moving forward.
  We can confirm on our end that your subscription has been canceled already and you shouldn't be billed moving forward. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We remain committed to improving our service and ensuring a seamless experience for all our valued customers.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally agreed to 4 weeks with a $30 discount on the first 3 orders.
  
  1st order- Was delayed in Tennessee. I received an email that the order would be remade and sent. When I followed up a few days later, it was never made or shipped. The order was finally remade shipped and received. The next order was pushed out a week.
  
  2nd order- payment was charged on June 15 but was not shipped until the following week and was delayed in Laredo, TX. When the order arrived the freezer packs were melted and the food was hot so I had to discard it.
  
  I called to cancel and was told not to worry, My issue was understandable and the account would be closed.
  
  3rd order was charged on June 22nd. The discount was not applied. The subscription was not cancelled so I disputed the transaction with my credit card company.
  
  I tried to reach out by using website chat but the chat only allows a drop-down to select from. The website does not allow you to cancel. It only says to call a number. I called the number and received an automated text reply. I sent text messages to the reply and only got automated responses.
  
  I finally did get a response by text on June 28th and was told the account would be closed and I would no longer be charged. I was charged again that same day. I submitted another dispute and again was charged on July 5th.
  
  I only ask that my subscription be cancelled and that I not be charged anymore for this terrible service.

  

  Business Response

  Date: 07/06/2023

  Hi *****, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you have experienced. We understand that the delays in receiving your meals were frustrating, and we sincerely apologize for this. We are continuously working to improve our delivery process to ensure a seamless and positive experience for our customers.
  
  Regarding the issues you faced with our website chat, we apologize for the lack of responsiveness and the limited options provided. We are actively upgrading and enhancing our customer service system to better address and resolve customer concerns in a more efficient manner.
  
  We are sorry that you encountered difficulties in canceling your subscription. We strive to make this process as simple as possible for our customers, and we apologize for any inconvenience this may have caused you.

  Rest assured, we have taken note of your feedback and will be reviewing our cancellation procedures to improve clarity and ease of cancellation.
  
  We deeply regret the miscommunication regarding the cancellation of your subscription and the subsequent order. We understand how frustrating this must be for you. Please know that we are taking immediate action to rectify this and ensure that you are not charged any further. Our customer experience team will be in touch with you to resolve this issue promptly. Again, we're extremely sorry for the inconvenience caused and we're happy to assist. 

   

  
  

  Customer Answer

  Date: 07/06/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from flex pro meals 06/20/2023 and after, I wanted to cancel my subscription but I couldn’t get ahold of anyone. Their live chat button doesn’t work. I can’t get ahold of anyone and when I try to call their number, I get a text message saying that a representative will be with me shortly, but no one has gotten back to me. I have been charged once and I’m about to be charged a second time without being able to contact anyone. This is very unprofessional and I need this subscription cancelled since I don’t have the money to keep paying for this.

  

  Business Response

  Date: 07/07/2023

  Hi ******, Thank you for sharing your feedback about your experience. We truly apologize for any inconvenience you've encountered, and we appreciate your patience as we address your concerns. Firstly, we understand that not being able to get in touch with someone can be frustrating. We assure you that we take our customer's concerns seriously and are committed to resolving their issue promptly. Rest assured, our team is working diligently to improve our communication channels, including our live chat and phone support. Regarding the subscription cancellation, we sincerely apologize for the inconvenience you've experienced. We take full responsibility for any confusion or miscommunication that may have occurred. We can confirm on our end that your subscription has been canceled on July 5, 2023. At Flexpromeals, we value our customers and strive to provide exceptional service at all times. Once again, we apologize for the inconvenience you have faced, Nathan. We appreciate your feedback as it helps us identify areas for improvement and ensure a better experience for all our customers.  If you require any further confirmation or assistance, please don’t hesitate to connect with us directly. We value your business and your patience as we go through our optimization process.
  

• Initial Complaint

  Date:07/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel my subscription and can’t get through to anyone. Chat is just a message saying they are away.

  

  Business Response

  Date: 07/07/2023

  Hi *******, Thank you for reaching out and bringing this matter to our attention. We apologize for the difficulties you experienced while trying to cancel your subscription.
  
  We understand how frustrating it can be when you are unable to get in touch with someone for assistance. Rest assured, we take your concerns seriously and we are here to help resolve this issue.
  
  To ensure a prompt resolution, we kindly ask you to provide us with your subscription details such as your name used in signing up with Flexpromeals and Email address, then please use the subject line BBB - ******* Knight and send it to *********************** This will enable us to locate your account swiftly and assist you as quickly as possible.
  
  Once we have received your information, our dedicated customer service team will be in touch with you within the next 24 hours to assist you further. We assure you that this is not the level of service we strive to provide, and we appreciate your patience and understanding.
  
  Thank you for choosing Flexpromeals, and we apologize for any inconvenience caused. We value your feedback, as it helps us improve our services and ensure a seamless experience for all our customers.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to cancel my meal subscription and not be charged for my next order before the deadline through all available options, email, text and phone. I have received zero response and no other option is available on the website to properly manage my account.

  

  Business Response

  Date: 07/06/2023

  Hi ***** Thank you for reaching out to us and bringing this to our attention. We apologize for any inconvenience you've experienced while trying to cancel your meal subscription. We understand how important it is for our customers to have control over their accounts, and we deeply regret that you haven't received the assistance you needed through our available options. Rest assured, we have taken this matter seriously and are working to enhance our communication channels and account management features for a seamless experience. We can confirm that your subscription was canceled last July 4, 2023, and ensure you are not charged for any future orders. Once again, we apologize for any frustration this may have caused and assure you that we are committed to optimizing our cancellation process and service channels. We value your feedback and we appreciate your kind understanding.
  

  Customer Answer

  Date: 07/06/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an order of 21 meals from flex pro meals after I purchased the order I found out they put me on a weekly subscription and that’s is not what I wanted I only wanted one order. Then I contacted them via live chat to cancel they said a representative would contact me and I never got contacted so I texted which is the only other option they offer I received a message saying an area manager would reach out and I never received anything no call no text no email so I tried to live chat again and kept getting the same message that a manager would reach out. I never received anything. They are trying to charge me 166$ a week and I cannot
  Afford that am trying to cancel before they try to take more of my money

  

  Business Response

  Date: 07/06/2023

  *****, Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you experienced with our service. We understand your frustration with being placed on a weekly subscription when you only wanted a one-time order. However, we are a subscription-based company and it clearly shows in our checkout process the billing frequency - weekly or bi-weekly, in your case you opted for every week. We’re very sorry this came unexpectedly for you. Firstly, we want to assure you that it is never our intention to mislead our valued customers. We apologize for any confusion caused during the ordering process regarding the subscription. We are sorry to hear that you did not receive a prompt response when reaching out to cancel the subscription. This is not the level of customer service we strive to deliver. It is certainly not our intention to ignore any customer inquiries or requests. We truly appreciate your patience. We understand your disappointment with the lack of communication and assure you that we will do everything in our power to make this right for you. Our team is committed to providing excellent customer service, we sincerely apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and take it as an opportunity to improve our services. We assure you that we are actively working to prevent similar situations in the future. We can confirm on our end that your subscription was canceled last July 2, 2023. If you have any further questions or concerns, please feel free to reach out to our customer service team directly. We are here to assist you and ensure your satisfaction. Thank you for giving us the opportunity to address this issue, and we hope to regain your trust in the future.
  
  
  

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 3/23 through 6/23 Flexpro has sent me voluntary food orders. On three occasions, food (meat) arrived warm and spoiled, and not fresh/frozen as promised. On the first two occasions, customer service was responsive and sent replacement orders promptly. On the third occasion, they did not respond to my numerious requests for a replacement order. I have utilized all communication portals available to include text, email, telephone, and live chat all with no response. I have also requested cancellation of my subscription with negative results. I owe no debts to Flexpro. Flexpro continues to bill my credit card monthly for orders that I no longer authorize. I would like them to stop charging me and cancel my susbscription as requested. Their actions are both fraudulant and predatory.

  Customer Answer

  Date: 06/30/2023

  From 3/23 through 6/23 Flexpro has sent me voluntary food orders. On three occasions, food (meat) arrived warm and spoiled, and not fresh/frozen as promised. On the first two occasions, customer service was responsive and sent replacement orders promptly. On the third occasion, they did not respond to my numerious requests for a replacement order. I have utilized all communication portals available to include text, email, telephone, and live chat all with no response. I have also requested cancellation of my subscription with negative results. I owe no debts to Flexpro. Flexpro continues to bill my credit card monthly for orders that I no longer authorize. I would like them to stop charging me and cancel my susbscription as requested. Their actions are both fraudulant and predatory.

  

  Business Response

  Date: 07/06/2023

  ****** Thank you for taking the time to share your feedback regarding your experience with Flexpromeals. We sincerely apologize for the inconvenience and frustration caused by the warm meals you received. We appreciate your acknowledgment of our responsive customer service in promptly addressing the first two incidents and sending replacement orders. However, we deeply regret that we did not meet your expectations when it came to your third request for a replacement order. This was not intentional however your requests were sent during our technical disruptions that might have impacted hence we weren't able to properly receive them. We understand how frustrating it must have been for you to receive no response despite reaching out through various communication channels. This is certainly not the level of service we strive to provide. Please accept our sincerest apologies for the lack of communication and delay in resolving your concerns. We deeply regret any inconvenience caused. Our team is currently investigating what may have led to the breakdown in our communication process to prevent similar situations from occurring in the future. Regarding your request for subscription cancellation, we apologize for any confusion or difficulty you encountered. We assure you that your satisfaction is of utmost importance to us, and we strive to address and resolve all customer requests promptly. We can confirm on our end that your subscription was canceled last June 30, 2023, without any further billing. Once again, we truly apologize for the inconvenience caused and would like to thank you for bringing these issues to our attention. We value your feedback as it helps us improve our services. Please be assured that we are committed to resolving your concerns and regaining your trust. If you have any further questions or require any assistance, please feel free to respond to our customer service team directly. We are here to help and assist.
  
  
  

  Customer Answer

  Date: 07/06/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to cancel with FlexPro all week. I have called, emailed, texted, used their live chat. Each instance leads to an auto text saying someone will be in touch. Finally a week later Jeremy reached out but after instantly messaging back details, he disappeared. I have since been charged $135 and want a refund and the subscription gone. Totally unacceptable that you can’t get ahold of anyone to cancel this!

  

  Business Response

  Date: 07/06/2023

  Hi *******, We apologize for the inconvenience you experienced while trying to cancel your subscription. We understand how frustrating it can be when you're unable to reach someone for assistance.
  
  Firstly, we want to assure you that we take customer satisfaction seriously, and we appreciate your patience in dealing with this matter. We apologize for any delay you may have encountered in getting a response.
  
  After carefully reviewing your case, we have identified the communication breakdown that occurred during your cancellation process. We apologize for any confusion caused by receiving an automated text promising a response. We understand this must have been frustrating for you.
  
  We have taken immediate action to address this issue and ensure that it doesn't happen again in the future. Our team has been notified about the missed interaction with ******, and they are investigating the reason behind this sudden disappearance. We will be using this incident as a learning opportunity to further improve our Account Management system.
  
  Regarding your last order, we completely understand your concern and we take full responsibility for the mistake. We can confirm that your subscription has been canceled last week and we've requested a refund for your last order. Once approved by the Accounting department, you should receive the money back within 7-10 business days.
  
  Again, we deeply apologize for any inconvenience and frustration caused. We appreciate your feedback as it helps us improve our services and provide better experiences for our valued customers like you.
  
  If you have any further questions or concerns, please don't hesitate to reach out to us directly at [email protected]. We are here to assist you throughout the process and ensure a satisfactory resolution.
  
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started flexpro meals approximately a month ago. I decided that I wasn't happy with the product and wanted to cancel my subscription to the service. Their website and customer service is impossible to get in contact with. They say they have a live chat on their website but I have not been able to locate it. I have reached out multiple times in the last two days through their text messaging service without a response. I also emailed their customer service, and left messageds on their phone number without response. All I want to do is cancel my subscription, and since not being able to cancel my subscription I was charged for another week of meals. I can't even remove my credit card to stop the order because it says it is linked to automatic payments and cannot be removed, and there is not way to cancel the automatic payments.

  

  Business Response

  Date: 07/04/2023

  ***********, Thank you for your feedback regarding your experience with Flexpromeals. We apologize for any inconvenience you may have encountered while trying to cancel your subscription. We understand the importance of efficient customer service, and we apologize for falling short of your expectations. We have taken note of your concerns about the difficulty in getting in touch with our customer service team through our Live Chat, and phone number. Rest assured, we are actively working to address these issues and improve our communication channels. We apologize for any frustration caused by the lack of response you experienced. We are committed to rectifying this situation. We can confirm that your subscription has been canceled last June 30, 2023 and we have requested a refund on your behalf for your last order, Order #: ******* We understand that you tried to contact us prior to the last order that went through and we’re truly sorry for the inconvenience caused. Please understand that we value your feedback immensely, as it allows us to make necessary improvements to enhance our services. Rest assured, we will learn from this situation and strive to offer a better experience for all our valued customers. Thank you for bringing this matter to our attention, ***********. We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly at **********************.
  

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed to the flex pro meal service a week ago, and received poorly packed meals that were delivered and left already bad due to poor handling in shipping and being left without proper ice bagging during the shipping process. I have been trying to cancel my subscription for the past 2 days with no response from the flex pro company. They only care to get you stuck with the subscription and keep charging you for meals that goes straight to the trash, i have had mild food poisoning eating one of their meals, i do not wish to pay another penny on their subscription. The fact that they make something as simple as canceling a subscription so complicated, is an indication of bad faith and their intentions to get the customer stuck on paying for the poor quality service and meals for as long as they can, without any repercussions or legal action that would stop them from taking advantage of the American people trust in their service.
  Im afraid they only respond after a complaint is filed to your respectful party, and they give their Robotic response, excuses and apologies after they have squeezed a couple more payments from each and every client before canceling their subscription. I hope that an action would be taken against them, for the sake of everyone in the future who would face their poor service and payments. I have tried the two numbers provided on their website to cancel and I received no response. There are numerous meal services who offers subscription cancellation with a click of a button. I believe they are purposefully complicating their cancellation for profit. Specially with the number of complaints filed against that same issue.

  

  Business Response

  Date: 07/01/2023

  Hi ******* Thanks for taking the time to leave us your feedback. We’re very sorry to hear that you have been experiencing some difficulties in contacting us for support. Our customer service team is usually pretty quick to respond to messages and chats, so this is definitely out of the ordinary. Due to the ongoing migration of our CRM system, your request was submitted during a time of transition which may have affected your experience. We were also able to identify that you’ve used multiple emails or inconsistencies with your subscription name - that impacted and caused confusion on our new CRM to quickly identify your requests.  We're very sorry for the inconvenience caused. We appreciate your feedback regarding our procedures and will take the necessary steps to enhance our processes and prevent any potential confusion in the future. We can confirm that your subscription has been canceled already as per your request and we sincerely apologize for the inconvenience caused. We would love the opportunity to make things right with you so we can further assist and address your concerns. If you need anything else please don't hesitate to reach out to us at [email protected]. Thank you for your kind understanding.
  

  Customer Answer

  Date: 07/07/2023

  . 
  
  
  
  ********** ********
   
  
  I am rejecting this response because:

  This CRM migration response is a template they have been using for more than a month, process is simple to allow easy unsubscribing from the service like all other meal delivery services. Judging from the comment section on their ********* and from the complaints raised here, nearly 90% of people who comment are addressing the fact that this business is a scam and gives you hard time unsubscribing. I do not accept this as a valid apology or even a reason for the scam attitude that has been going on with all their clients including myself. Generic responses like this assuming that people are stupid is just insulting more than it is apologetic. They refuse to solve the issue that obviously has been raised by nearly all those who subscribed to their service. This business need to have legal action raised against it. It’s simply taking advantage of people’s trust
  
  
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 07/11/2023

  *******
  
  Thank you for sharing your feedback about Flexpromeals. We appreciate your honesty and would like to address your concerns further.
  
  We understand that you've had a frustrating experience that coincided with our CRM migration response and the process of unsubscribing from our service. The disconnect here was that we previously used ******* and upgraded to ******* recently. In terms of failed processes and workflows adjusting a huge database from old to new, we would admit that we struggled to adjust to corresponding workflows when it comes to the transition hence we needed to start from scratch until we can import information and reach out to customers. At the same time, there was a sudden influx of tickets that we had to cater and we regret that this had impacted our response times.
  
  However, we would like to assure you that unsubscribing from Flexpromeals is designed to be a simple and hassle-free process, just like any other meal delivery service. We genuinely value our customers and strive to make their experience seamless. We're very sorry for the misunderstanding here as we are the last of the few meal prep delivery services company that would offer to listen and work out with our customers even at the request of terminating their subscriptions. Our team takes these concerns seriously and we understand the importance of providing our customers with a hassle-free experience, especially when it comes to ending their subscriptions, and we apologize for any inconvenience that you may have experienced. We can assure you that this is not reflective of our values as a company.
  
  Regarding the comments on our Instagram and the complaints raised here, we are committed to addressing and resolving each and every one of them. We take these matters seriously and are constantly working towards improving our services.
  
  While we acknowledge that there have been challenges, we assure you that we are actively working on resolving them. Our team is dedicated to providing a positive and reliable experience to all our customers, including yourself. We have increased our manpower to have all hands on deck and implement our phone services to reach out to all our customers.
  
  We apologize if our previous response came across as generic. Our intention was not to assume or disregard any individual's concerns. We appreciate your feedback, which helps us better understand areas where we can improve our communication.
  
  Once again, we apologize for any inconvenience caused. If you have any further concerns or questions, please feel free to reach out to us directly at ********************** with the subject line ATTENTION: ******  
  Thank you for your time and for bringing these matters to our attention, *******