Business ProfileforCommerce Bank of Kansas City

My Commerce Bank credit card bill was paid online in full from my Commerce checking account on January 30, a day before the deadline on the bill. Even though my account showed it to have been paid then and I have the canceled check which verifies it, Commerce charged both a late fee of $29 and interest of $94.31. I contacted the 13th and Woodlawn branch of the bank in person on Feb. 5 and was told the matter had been referred to the Kansas City office and that I would be called when there was a response. After not hearing I returned to the bank a week later and this time the late fee was refunded by crediting it to my account. However, the bank employee said the interest rebate would have to come from KC and that I would be called when word arrived. After not hearing the following week and I again went to the branch. The employee told me no word had come from Kansas City but that I'd be contacted. A week later I wrote the president of the company, **** ** ******, outlining the problem. I have not had a response. My position is that the interest should be refunded to me because (1) the bill was paid to Commerce on time and (be) because the bank's refund of the late payment fee is an indication of agreement. However, I have received to refund and most no response from the bank after four inquiries.