Reviews

Review Details

• Review fromAngela H

  Date: 11/11/2024

  1 star
  I was a patient of Dr. Brian J****** last time I seen him was May 2022. He took $7000 in my money gave me teeth that did not fit. I was in pain and he would not give me a refund. I found out From the Dental board of Missouri that his license has been revoked he does however, have 30 days to appeal this

• Review fromJohn M

  Date: 07/21/2024

  1 star
  In jan 2024 We paid 2,548 for denture and partial. The denture and partial didn't fit, they refitted and still didn't fit. In May we requested a refund and office agreed. We went office and found it closed. We tried to contact the office and phone # was disconnected. We filed a complaint with our ccard comp.
  Because we paid in full more than 60 days they would not refund.
  Not sure how to proceed.

• Review fromGina H

  Date: 05/13/2024

  1 star
  I had implants done and paid 15 thousand dollars. This was all of my savings. They changed the size of my original tooth size and do not have the cast of my original teeth size so after surgery I couldn’t close my mouth they said it was swelling but after 2 weeks I knew It wasn’t. Stacey changed it to be better is what she said. I believe they lied about the condition of my teeth and I didn’t need to pull all my teeth. I have my x rays from my previous dentist to prove the condition. One side of the implants was higher than the other side so my denture was lop side and I could not eat right So since they were doing nothing about it . I filed them down with a Dremel so I could close my mouth it has been 2 years now 3 surgeries and they want me to have a 4 th surgery because they keep falling out. I Went to a different dentist he said they are all failing except 2 out of 8 . I still don’t have dentures I can eat properly with I still have the same one since my original surgery 2 years ago. Now they are cracking and won’t help me to replace them they keep giving me the run around. They got paid in full and don’t care about their clients.

• Review fromKim S

  Date: 03/06/2024

  1 star
  I made 2 appointments For final dentures 24 hours apart as directed by staff. Upon arrival I was informed I would have to reschedule because their lab had overbooked.

  Wright Dentures and Implants

  Date: 03/06/2024

  The facts of this complaint is not correct.  Patient was scheduled for a procedure that initally would be addressed in one visit which was the finalization of her treatment process.  When patient arrived and provided her dental prosthesis it was cracked from the front to the back.  Patient was advised that in order to provide her with a strong and long lasting product we would need to process this procedure through the laboratory.  This was explained to the patient that it would take at a minimum of 24 hours without her prosthetic.  At this time options of scheduling was provided to the patient and those options were, take the impression the day of her appointment and see her back at her next existing scheduled appointment which was the following week, reschedule the procedure to a different day that would be consecutive days which would allow her minimal time without her prosthetic and or schedule her out a ways due to her complaints of having to take off work.  Patient got very upset and stated that she cant take off more work, advised patient that this is out of our control as she has broken her prosthetic and we are only trying to assist her with get it fixed and fixed correctly.  Patient then yells at the staff and says she will just go somewhere else and pay for a new denture and storms out of the building with no additional conversation.  Patient has since taken no responsibility regarding the actions she displayed nor has acknowledged the options she was given to resolve the concern.  We always take pride in providing the patient with the best options and products available therefore want to address this concern with the patient.  Unfortunately, when a patient doesn't not want to allow us to help her and yells and uses profane words towards our staff it limits our ability to assist her in providing a excellent service.  We have not one time told her we could not treat her or address her concerns.  She has told us that she is not going to follow through with the recommended treatment in which is ultimately her decision but it does leave us with no options to aid in her treatment.  Unfortunately, our hands are ties as she is not allowing us to move forward with the reccomended care.   

• Review fromPeggy S

  Date: 08/11/2023

  1 star
  Hi I went to Wright Dentures and Implants in ************ ** on ***************************** would highly NOT recommend this place. I have been without teeth since May. They cant get my denture right after 2.5 months. I asked for a refund to go somewhere else that cares about their patients and does dentures right but they will not refund my money nor will the office manger call me back and when I call they now send me straight to voice mail. I am currently filing a court case to get my money back. Whatever you do DON'T go to this place unless you wanna lose money!! I am also contacting Fox 4 problem solvers to ask them to air my story and to take down their commercial! Please dont be another one of their victims!

  Wright Dentures and Implants

  Date: 08/14/2023

  Good morning, We have sent you a letter to process a refund to your insurance company. This has all been addressed and handled accordingly, it typically takes up to 30 days before receiving any refund and longer for your insurance company to process as well.