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Business Profile

Heating and Air Conditioning

1 Source Heating and Cooling LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 2024, ******************** assigned your company 1 Source Heating and Cooling LLC , as the **** company to service my furnace. You were dispatched to my home for a diagnostic of my furnace not operating, two of your technicians quickly diagnosed this as an issue with my breakers in my electrical box system, and I was advised to call an electrician for the repair. I immediately contacted a license, bonded, and insured electrician Mr. **** ********* Owner, of Electrical Solutions. for which he inspected the entire electrical box and electrical lines connected to the furnace and found NO issues with the electrical box or electrical breaker.Please see included a copy of the receipt for the payment of his service, in the amount of $250.00. I am requesting a complete refund of this full amount. His report that he later sent to American Home Shield, supports that the diagnosis was incorrect my electrical box system had ABSOLUTELY NOTHING! to do with the cause of the furnace not operating correctly, you will that this is stated, on the document filed by the service person to Ahs.

    Business Response

    Date: 02/11/2025

    Dear Ms. **************** response to your refund request. The  service call to your home in January 2024 was made through your home warranty company. Our technician diagnosed an electrical short in your FURNACE and recommended its replacement. The tech never indicated that you needed an electrician due to an issue being at the electrical box or for any other reason. 

    You decided to hire an electrician on your own which is your right, however your home warranty contract does cover such a service. Per the records with your home warranty company you initially requested an electrician but then canceled the request after they were dispatched which resulted in you having to pay out of pocket for your own electrician. 


    In January 2025, approximately one year later you sent us a copy of the findings from the electrician you hired, which confirmed our initial diagnosis that the issue was within the furnace. Unfortunately, 1 Source will not reimburse you for the electrician's service call.  If you have any additional questions please feel free to reach out to our office.

    Thank you ,

    1 Source Mgmt Team 

     

1 Source Heating and Cooling LLC is BBB Accredited.

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