Reviews

This profile includes reviews for StorageMart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StorageMart

  215 N Stadium Blvd Ste 207 Columbia, MO 65203-1160

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  StorageMart

  10345 Keele St Maple, ON L6A 3Y9

  
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  StorageMart

  115 Park Ave Basalt, CO 81621-9339

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  StorageMart

  11807 40 St SE Calgary, AB T2Z 4M8

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  StorageMart

  120 Wicksteed Ave Toronto, ON M4G 4K7

  

Review Details

• Review fromBonnie S

  Date: 11/16/2023

  1 star
  Worst customer service ever. ****, unfriendly people.My husband passed away and they won't put the unit in my name after going there 2 times personally with the detaj certificate.Worst business experience. I would not us them again.

  StorageMart

  Date: 11/17/2023

  Thank you for reaching out to us about this sensitive matter. We have passed your feedback to our Regional Manager to address.

• Review fromPA B

  Date: 10/16/2023

  1 star
  Unprofessional and rude customer engagement at every level. Very friendly when they sign you up and then you may as well forget there is any help or customer service. No information, no follow up, promises unkept and shockingly rude in normal inquiry. There is no name or accountability in their correspondence. Hidden fees and pricing. Line items on invoice are misleading. Worst business experience I ever had in Manhattan.

  StorageMart

  Date: 10/17/2023

  We appreciate ************* feedback and would like to address his concerns directly. If we can receive more information as to what location the storage is at and the unit number, we can address these concerns. 

  For general concerns about pricing and fees, we do have a fee structure in place based on the customers length of delinquency. All rent is due on the first of each month and if paid on time, no fees are assessed. 

   

   

• Review fromZachery J

  Date: 10/13/2023

  1 star
  Terrible service. My credit card expired, and rather than calling me, they cut my lock and gave me a huge upcharge 1 month after the autopay didn't go through.Truly poor customer experience in that they throw the contract at you vs doing the right thing and trying to make things right for long-term customers.And yes, they constantly raise rates.

• Review fromLarry C

  Date: 10/13/2023

  1 star
  Rude, unprofessional and unhelpful staff, no matter the customer. Opaque, discretionary fees. Poor value for money. Obvious SEO and fake reviews by the company to cover their tracks. Avoid at all costs.

  StorageMart

  Date: 10/16/2023

  We thank ****************** for his feedback. Unfortunately, we are unable to find ****************** information as a renter in our systems. It may be that the rental and account information are different than the information provided to BBB. 

  With more information (Name on the storage account, unit number and location ************************ at) we would be happy to look deeper into ****************** concerns. 

   

• Review fromCraig C

  Date: 08/31/2023

  1 star
  Over priced units, ************ will change pricing on you frequently. They know once you have moved in the storage unit they can raise the pricing as much as they want and like to say they are like hotels, You can be a customer for years and that makes no difference to them. I recommend looking for different company if it all possible. There is cheaper storage rentals out there than this company. I had over 12 years of renting from this company for my business and moved everything out to another company with better pricing and units.

  StorageMart

  Date: 09/05/2023

  Thank you for your review. We always try to be as transparent as possible about our lease agreement and to keep our pricing in line with local rental rates. We are sorry to learn of your experience and have passed your comments to the appropriate parties.

• Review fromStann N

  Date: 08/27/2023

  1 star
  Ive been a customer (a filmmaker by profession) at ********************** Mini Mart (Hells Kitchen area, **********************************************) since August 2015. Aside from a couple of complaints (which I have posted on Yelp and wrote directly to the ** of the previous owner and complained tio the Better Business Bureau), Ive been more or less satisfied with their improved service and staff. However, ever since they changed owners (Storage Mart) in 2021 or 2022, it has been DOWNHILL.1. SECURITY: Before we had a key card to access entrance, **************. Very secure. However, Storage Mart got RID OF ALL THAT; now there's only one key code for the entrance and THAT'S IT. Now anyone could get in (and weve had a homeless problem in that area before), so it's a big concern since fellow filmmakers who rent this place to secure and safely store our very expensive equipment. 2. **CESS: It was always open, 24 hours a day/7 days a week. However now they close on holidays. Not just the office, but storage access too! Ridiculous for people like us as we may have to work through these holidays... and I heard they're considering getting rid of the 24 hours access (according to a couple of staff)???? COME ON! People in our business maintain odd hours during production, so having 24 hour/7 day weekdays are essential.3. ** TEMPERATURE CONTROL: Last few weeks, feels like the ** has been turned off, and I'm sweating getting my equipment. In the hottest time of the year! One of the reasons I came here is the promise of ** maintained temperature, especially for sensitive production equipment. But after I finally complained to a staff member today (Aug 27), he told me the temperature has been raised to 77 degrees, including the office! It's hotter than outside (which is 70 degrees) !!! I know Storage Mart is trying to save money, but not at the expense at our comfort and security levels! No wonder I see a lot more EMPTY STORAGE SP**ES lately.

  StorageMart

  Date: 08/29/2023

  Hello! Thank you for bringing your concerns to our attention. We are always working to improve, so we may better serve our communities. We have passed your comments to the appropriate parties on our team and appreciate the feedback given.

• Review fromWilliam R

  Date: 08/22/2023

  1 star
  I buy abandoned storage units and every time I buy one from a storage Mart facility. It takes weeks and alot of hassle to get my deposit back. Even though I have always left unit completely empty and swept out. Very unprofessional rude people when you call asking about your deposit. Terrible company to deal with. Matter fact I will not be doing business with any more

  StorageMart

  Date: 08/23/2023

  Thank you for your feedback. We have passed your comments to the appropriate parties in hopes of a resolution.

• Review fromJack S

  Date: 08/16/2023

  1 star
  Very rude and incompetent storage expert. **** doesnt even listen and starts automatically talking which is not relevant at all.

  StorageMart

  Date: 08/17/2023

  Thank you for your feedback. We have passed your comments to the appropriate party.

• Review fromMerrilee J

  Date: 08/02/2023

  1 star
  Went from $70 to $96+. January '23 saw it shoot to $115+. May of '23 it's $123+ What's up with THAT?? It's a flippin 5x10. Website advertises it's still $70 for a 5x10. This isn't just the cost of doing business!! It's a BOX for goodness sake!! You can be sure I'll be outta your vicinity as soon as I can be!! BTW - I think I may have been late once or twice since I started, but autopay has your hands in my bank account AT THE STROKE OF MIDNIGHT + 1 SECOND!! Just wish there were honest people in honest corporations anymore - not ripoffs corruptly hiding behind '*********" and slick contract shenanigans to steal from their own neibors!! Horrible RIPOFF! They don't even provide a dumpster onsite!

  StorageMart

  Date: 08/04/2023

  Thank you for your feedback and concerns. We have passed your comments to the Regional Manager to address.

  StorageMart

  Date: 08/10/2023

  Thank you for your review. We have passed your comments to the appropriate parties.

• Review fromStacia S

  Date: 08/02/2023

  1 star
  I would happily review with zero stars if I had the ability to. I rented a storage unit from this location in ****** ******* BEFORE Storage Mart took over. My rent for a 10x15 non-climate controlled unit was originally $95 under a special with the previous company. When Storage Mart took over my rent became $190. This month I went to pay early online and noticed my invoice stated $213. My unit size has not changed at all. But dont worry, there was some lovely vandalism in my unit when I first moved my things in that still has not been fixed.I reached out by email twice, stated my preference for email/text due to my busy schedule, and was reached out to by phone anyway. And only ever at the end of the day so I was unable to call back in time. A few days later I somehow finally managed to get ahold of ****, the regional manager. My phone call with him was useless. The regional manager was condescending and purposefully unhelpful. I asked what upgrades have been made to justify a rent increase since Storage Mart took over, and he refused to provide specifics when I asked multiple times. He also accused me of having late fees on my account, which is incorrect and I was able to prove quickly as I keep detailed records of everyone Ive spoken to with this embarrassment of a company. **** also made it clear that this is how businesses work as if I am not fully aware of corporate greed. He interrupted me multiple times as I was speaking, and blatantly ignored my questions to speak over me. I do not believe he would have spoken to me in such a way had my father or another man called instead, but **** can take that up with his preferred religious entity.Storage Mart took over my storage unit just to increase rent. This company is a scam at best. The same exact unit I have is being listed for $140 a month on their own site when they increased my rent, as an existing customer, to $213.

  StorageMart

  Date: 08/04/2023

  Thank you for your review. We have passed your comments to the appropriate parties.