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Business Profile

Storage Units

StorageMart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

This profile includes reviews for StorageMart's headquarters and its corporate-owned locations. To view all corporate locations, see

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StorageMart has 284 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 41 Customer Reviews

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    Review Details

    • richard l

      Date: 07/17/2025

      I rented a unit on march 28th for 269 dollars, the following month they tried to jack up my bill because of insurance/ once i provided the necessary documents as proof of coverage they corrected *******'s where it gets even more slimmy!!!!On june 5th ,they send me a notice of increase to 313 dollars that's a 44 dollars increase for no reason.The property manager said she can only help me with a 10 dollar savings After fightimg for 2 weeks with them and getting nowhere with the corporation, I now realize that i have been a victim of bait and switch tatic!!!!Once the unit is occupied and you have unloaded all of your posessions into the unit , they jack your rent up!!!!! this all happened in a span of 2 and a half months!!!! DO NOT GO THERE THEY WILL NOT HONOR THE PRICE THAT YOU THINK YOU ARE RENTING THE **** FOR TOTAL BS!!!!!!!!RENTER BEWARE!!

      StorageMart

      Date: 07/21/2025

      Thank you for reaching out to us about this matter. We have passed your comments to the appropriate parties.

    • Edward K

      Date: 06/26/2025

      DO NOT USE THIS COMPANY. They forced us to take insurance and when somebody broke into our unit and stole over $1,400 worth of property, their claims department only offered us $454! They have no cameras inside the facility. The security on weekends and evenings is non-existent. This is an awful, terribly run, and corrupt business. If you value what you own DO NOT USE THIS COMPANY.

      StorageMart

      Date: 06/27/2025

      Thank you for reaching out to us about this matter. We have passed your comments to the appropriate parties.

    • P.T. E

      Date: 06/19/2025

      From Parking Spot to Investment Portfolio (Except Were the Ones Paying!)Ah, StorageMartwhere your outdoor, uncovered parking spot somehow appreciates in value faster than tech stocks in a bull market.Weve been renting the exact same piece of asphaltno roof, no walls, no power, no nothingsince late November 2022. At the time, the monthly rate was $69.99. Fast-forward to today and we just received another rate hike: now $119.99/month. Thats a 71.5% increase in under two years.For comparison:The S&P 500 gained around 25% last ********* is up roughly 13%.Oil rose about 10%.StorageMart? Apparently, unguarded rectangles of asphalt are the hottest-performing asset of the decade.Their response to any complaint? Storage units are commodities. Rightbecause nothing screams global market volatility like a 8x10 parking space behind a fence in ********. For the record, real commodities include wheat, copper, and crude oilnot sunbaked patches of pavement with potholes.And the cherry on top? I just checked their website. Theyre advertising the exact same parking space for $94/month AND a free month for new customers. So let me get this straight: new renters pay less and get freebies, while loyal, long-term customers are squeezed like a lemon at a summer picnic?If you enjoy being financially gaslit, StorageMart is the gold standard. If not, rundont walkto literally any other facility that values customer loyalty.

    • Sandy A

      Date: 04/02/2025

      SO MANY RATS! I had my belongings and family heirlooms here for over a year and most of my items were damaged from rodent infestation. I had to throw out many items. The employees, managers and district manager did nothing about it. I spent 5 hours cleaning up the mess myself to prepare for a move. I had to expose myself to unsanitary and toxic environment. It took months after to get everything cleaned and sanitized for my to move into a new apartment.Pest Control is suppose to be included with the price but it was not effective.This was a terrible and devastating experience for me.

      StorageMart

      Date: 04/03/2025

      Thank you for reaching out to us about this matter. We have passed your comments to the appropriate parties

    • Rachel C

      Date: 11/25/2024

      ******** customer service. Illegally kept me from my property. Advertises "hours" open for on-site office for customer assistance but everytime I went their office was closed and nobody answered the phone. They cost me time and money by not providing services contractually agreed upon and then got mad and rude to me for being upset about not being able to get my children's winter coats in freezing weather! Don't believe the false 5 star reviews!

      StorageMart

      Date: 11/26/2024

      Thank you for your comments; they have been passed to the appropriate party.

    • Randy D

      Date: 10/23/2024

      Friendly staff but their prices are ridiculous. I rented a unit for many months, and the rent just kept going up and up. Very little notice in advance, no price locked in so the rates could go up every month if they wanted. Nice units and location, but I don't appreciate being price gouged!

      StorageMart

      Date: 10/24/2024

      *****, thank you for reaching out about your experience with us. We do advertise that our prices, fees, and rates are subject to change. Leases are month-to-month and occasionally we do have a change in pricing. We have some stellar employees and are happy you enjoyed them as well.

    • Jennifer C

      Date: 09/14/2024

      Totally bait and switch. Advertise low rate and than once you moved in they will sent you a rate of increase in a latter in the mail. Informing you the new rates. The letter with no information how to contact them their phone number or anything. Its a scam and dont fall for it.

      StorageMart

      Date: 09/19/2024

      ********, thank you for reaching out about your experience with us. We do advertise that our prices, fees, and rates are subject to change. Leases are month-to-month and occasionally we do have a change in pricing.

    • Loraine F

      Date: 05/14/2024

      Don't Trust this company they are sneaky they tell u one thing then do another behind ur back they charge u extra every month just so u have a had time ever catching up. They only email u when they want to send u ur new bill everyone. They only call when they want money or bill paid . They Know I'm ******klm away so they go behind my back and enter my locker before I was even properly notified. Funny they send me a letter to my old address how can I get that ******klm away. They made no attempt to email or call me. They use to be good now they are crooks that rob u blind every month always adding ridiculous unnecessary charges onto of bill and Always billing early month before. Every time I turn around the monthly locker fee goes up . I have NEVER DEALT WITH SUCH A COMPANY LIKE THIS BEFORE. I KEEP HAVING ISHUES can't wait to find another unit and get my stuff out before they they to sell everything from under me.

      StorageMart

      Date: 05/15/2024

      Thank you for your feedback. Your comments have been passed to the appropriate team members.

    • Jewels B

      Date: 05/13/2024

      Worst place to ever use for storage especially at ***************************************** ******* MN. Property Manager *** is a b**** with a very snappy attitude and she, *********************************** and ********* all gang up on employees they don't like and get them fired. And thief boss **** knows and let's it happen. I'm a victim of it and continue to be talked about to customers. Guess it's time to file a complaint with the *****

      StorageMart

      Date: 05/14/2024

      Thank you for your feedback. We have passed your comments on to the appropriate members of our team.

    • Dan R

      Date: 04/15/2024

      WARNING - Storage Mart in *************, **. PRICE GAUGING CUSTOMERS.Once you move your items in they raise prices. In the past 18 months, they raised my price by 34%.WARNING - PRICE GAUGING WARNING - PRICE GAUGING WARNING - PRICE GAUGING

      StorageMart

      Date: 04/16/2024

      Thank you for reaching out to us about this matter. We have passed your comments to the appropriate parties.

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