Customer ReviewsforStorageMart

WARNING - Storage Mart in *************, **. PRICE GAUGING CUSTOMERS.Once you move your items in they raise prices. In the past 18 months, they raised my price by 34%.WARNING - PRICE GAUGING WARNING - PRICE GAUGING WARNING - PRICE GAUGING

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called ********* in ****** to very ude reception, in my attempt to pay and exit my lease agreement. I asked a question regarding closing the account with a payment arrangement was met with rudeness in answering that isn't their policy which is fine this information is not available online nor in their FAQ hence me asking. I asked why a cashiers check is needed for the prorated immediate move out amount (instead of debit or cash) she was nasty in the reply as well stating I need to figure it out. I am attempting to pay the business what I owe to extremely rude reception at every turn- all while doing my best to meet their company policies. This isn't affecting her personal life so I cannot imagine why she would be so nasty over a small work issue such as this. At the end of the day we are community members in a small town this behavior reflects poorly on the business and the individual.

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Do not rent from ********************************************** ************************************. Horrible all the way around. Never late or missed a payment sold my unit out from under me that had about 10k worth of my things and offered me like 700 bucks. The manager ******** lied to her bosssaying she turned in my claim and never did. Worst business Ive ever dealt with.

Thank you for your review. We are sorry to hear you had a poor experience. Unfortunately, we have no record of a lease-holder by this name, however, we will pass your comments on to the appropriate parties.

I have had a unit at the Since about October of 2020. When I initially moved into the unit, the store clerk was exceptionally rude & literally screamed at me in front of a vender. I filed a complaint with the regional manager & never heard another thing. During this time, i Have incurred multiple rent increases with little to no warning. Fast forward to an email received on 02/06/24. It merely said we have updated our lease agreement & need your signature to confirm changes." No explanation as to what terms were updated, just an option to sign. i attempted to call the store on 02/07/24. No answer, just an automated voicemail that i was unable to leave a voicemail . On 02/09/24, I received a 2nd email"Reminder sign your updated lease agreement to confirm the changes" without any explanation of the changes, only an option to sign. I called the store again on 02/10/2024, and yet again no answer. Today I received a bill with another rent increase without any type of warning. I dont understand how a company can force us to sign an agreement without disclosing what the agreement is. I also dont see how they can continue to raise rent without any type of forewarning whatsoever. And the store itself doesnt return calls to provide any type of explanation. I will not be recommending this company to anyone given the poor customer service and the lousy follow up along with abrupt price gouging. In order to leave this review I am forced to leave one undeserving star.

Thank you for your review, however, we have no locations in the state this review originated from. I also have no record of this email address so I could not determine the appropriate parties to forward this information to.

Rate was reasonable at first, and seeing the condition of my unit, hole in the wall, broken light bulb, I conceded I got what I paid for. Very low security. After entering gate code, gate stays open way too long and I once watched a man walk right through, and of course he approached me at my unit while I was alone. No cameras, no on-site staff, nothing to ensure someones safety. My unit was burglarized. Found a piece of paper with a gate code written on it. Obviously someone simply using a tenants code to access the units. Im not even approaching staff about any of it. What would they do? Rate has increased $30 randomly. They charge a $17 Value Coverage Plan fee, which is obviously just made up words . Worst experience.

Thank you for your review. We always try to be as transparent as possible about our lease agreement and to keep our pricing in line with local rental rates. We are sorry to learn of your experience and encourage you to notify staff, as there are many things we have in place to assist you in this scenario. We have passed your comments to the appropriate parties.

Rent went up ***** a month tryed to talk to management no help paying over 300.oo for a 10x10 pricing is outrageous I am forced out

Thank you for your review. We always try to be as transparent as possible about our lease agreement and to keep our pricing in line with local rental rates. We are sorry to learn of your experience and have passed your comments to the appropriate parties

STAY AWAY! This company, which has taken over Manhattan Mini Storage, allows staff to enter units without unauthorization. Someone entered my unit and left a water filled fat-free milk jug turned on its side. When I placed it on its side, water leaked out of punctured holes. In addition, I have hundreds of dollars worth of rust water damage to my property. The monthly property protection insurance amount of $12 is worthless, and just another way to get more money. ***********************, head of claims, told me point blank, "You didn't experience water damage; your claim has been denied."

Thank you for your feedback. We take all claims seriously and will pass your comments to the appropriate teams.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were notified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMarts false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesnt have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. There were other break-ins, two others according to Columbia PD, that week as well. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8 fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenants property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings.

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Wow.... words cannot explain....But it's all my fault for not doing my proper review research.

Thank you for reaching out. If there is something we can assist you with, please contact us at your local facility. Thank you!

I have the smallest unit available at the south east 14th location and Im being charged almost $100 on top of that Mice are eating my clothing and shoe laces there is an over abundance of f**** all over my things! I have complained to the buisness as well as customer service. *** asked for corporate to contact me and have yet to hear from them! Upon looking at the website the same unit I have is being rented for around $32 I really dont understand how that is happening Im very upset and I would never recommend this place to anyone at all! Go to the ******* location! Ive had no problems at from them! The property manager is excellent he is very helpful and knowledgeable!

Thank you for bringing this to our attention. We have passed your comments to the Regional Manager to address.