Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Timbercrest apartments in *********, ***** ****************** July. Since we have been here they barely do any maintenance unless the maintenance men know how to do it. Our subfloor has been cracked and cracking more since living here. We were promised a newly renovated apartment. We have always paid our rent on time as well as electricity. Have never had a complaint made against us and now we are no longer allowed to renew our lease. I feel this is a case of retaliation since we have told our leasing manager multiple times that things needed to be fixed, mainly the floors. My boyfriend's foot went through our balcony and took two-three months to get it "fixed" but wasn't done properly. The balcony was broken when we moved in. We have a 1 year old and none of the floors are truly safe. If we try calling the corporate office (Alexander Forrest Investment in ********) it is an answering line and no one ever calls back.

  

  Business Response

  Date: 07/17/2025

  We sincerely regret that the resident has experienced frustration during their tenancy. At **********************, we strive to provide safe, comfortable living conditions and responsive service to all residents. We take maintenance concerns seriously and aim to address them in a timely and professional manner.

  Regarding the issues raised:

  -Subfloor and Balcony Repairs: We acknowledge that the resident reported concerns about the subfloor and balcony. A corporate construction supervisor has examined the unit floors and found the issue did not present any safety hazards. Contractors are currently on-site making repairs to siding and balconies throughout the complex. We regret that the timeline of the work did not meet the residents expectations. We are reviewing our repair protocols to ensure future issues are resolved more promptly and thoroughly.

  -Renovation Expectations: We apologize if there was any misunderstanding regarding the condition of the unit at move-in. We aim to be transparent about unit conditions and will work to improve communication during leasing and onboarding.

  -Lease Renewal Decision: Lease renewals are determined based on a variety of factors, including property management assessments and operational considerations. We assure you that the decision was not retaliatory in nature. We value all residents and do not make renewal decisions based on maintenance requests or complaints.

  - Corporate Communication: We regret that the resident had difficulty reaching our corporate office. We are currently evaluating our communication channels to ensure residents can connect with us more effectively.We appreciate the residents feedback and are committed to improving our service and responsiveness. We wish them and their family well and thank them for their time at **********************.

  Customer Answer

  Date: 07/18/2025

  Complaint: 23571573
  
  I have reviewed the business' response and am rejecting it because:
  The business failed to maintain their promise of a newly renovated unit that included a new subfloor. The subfloor is an issue when there is a toddler learning to walk and not being able to walk over part of the floors due to the concrete being so unstable. It took my boyfriend going through our balcony to get it fixed and even then, it took over a month or so to fix the balcony so we didn't have to step around a giant hole. As far as the nonrenewal, we haven't had any complaints against us, we have paid our rent on time, and the only thing that we have asked is for all of the issues to be fixed that were supposed to be corrected prior to us moving in. I do feel that this is retaliation due to the amount of time we have requested the issues to be fixed. I would like a reason as to why the lease is not being renewed and have specifics. We have a toddler and that is not an easy move especially when there isn't a quick fix to this.
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ************************************* (owned by Alexander Forrest Investments) in May 2025 and followed the required procedures. The address is *****************************************************. Despite this, the management company is attempting to charge us for June rent and is threatening evictioneven though we no longer live there. This is not only incorrect but deeply concerning as it may affect our credit.The on-site manager, ******* ****, is completely unresponsive. He does not answer phone calls or texts and refused to provide his email address throughout our lease. I have documented multiple attempts to contact him. I also contacted their corporate office (Alexander Forrest Investments) several times. Each time, I spoke with an agent who promised someone would follow up, but no one ever did.We also experienced major health and safety issues during our lease, including the smell of marijuana coming through our vents, which we believed was impacting our toddler's health, and safety concerns due to loitering around the property.I am seeking resolution, proper removal of the false charge, and accountability for the lack of response.

  

  Business Response

  Date: 07/17/2025

  It looks like our director of leasing has reached out and worked with you to settle the account. The manager you were working with is no longer employed by the company. I can confirm that your ledger balance now shows at $0. We sincerely apologize for the inconvenience.

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of Transparency and Unjustified Forfeiture of Security Deposit MOMTP ************* Date of Experience: May 31, 2025 Complaint:I am filing this complaint regarding the handling of my security deposit after my tenancy at ****************************** (managed by Alexander Forrest Investments) ended on May 31, 2025.After vacating Unit 711 at ************************************************************************, I received a security deposit disposition letter from the property management. The letter claimed $1,010 in total charges:$600 forfeiture of the full security deposit $410 in additional cleaning and damage-related charges Issues of concern:1. Lack of Transparency:The letter did not include an itemized list of deductions with supporting documentation, such as descriptions of damages, dates of repairs, or receipts/invoices. Under Missouri law, landlords are required to provide tenants with an itemized breakdown of any deductions made from the security deposit. I made a written request for this documentation, which has not been addressed in a timely or adequate manner.2. Unclear Basis for Forfeiture:It appears the $600 forfeiture may be linked to a late notice of intent to vacate. However, this delay was due to my ongoing efforts to explore a lease transfer to a two-bedroom unit within the same complex. During that time, I communicated via text message with a leasing agent stating that I would not be renewing the lease in Unit 711. This context was not considered or acknowledged by management, and no justification was provided explaining how the forfeiture amount was calculated.3. Unjustified Additional Charges:The $410 in move-out charges for cleaning and damages were not explained with any evidence or itemization. The apartment was left in good condition upon move-out, and I dispute the validity of these charges in the absence of documentation.

  

  Business Response

  Date: 07/17/2025

  Please see attached move out charge sheet, which contains itemized charges as agreed upon in the attached lease agreement. Photographs captured at time of move out documenting condition of apartment are also attached.

  Lease agreement section 1.5 also states in large print that lessee must "Hand deliver the written form, "RESIDENT NOTICE of INTENT TO VACATE", 60 days prior to the LEASE AGREEMENT expiration" in order to be eligible for return of security deposit. Electronic notices to vacate are not accepted under the terms of our standard lease agreement. We apologize for the delay in this response, but we feel that manager took all appropriate steps in this matter.

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and although I am not totally satisfied with this resolution, I feel its just a waste of my time and energy moving this forward. Thank you for the response.
   
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Alexander Forrest Investments (**************** Apartments)I am filing this complaint due to property managements ongoing failure to provide proper notice for violations, their policy of issuing threats instead of notifications, and general negligence in maintaining the complex. Additionally, it is clear that management selectively enforces lease terms, allowing certain violations while penalizing others unfairly.Recently, my vehicle was nearly towed for expired tags. Management texted me with only one days notice. I immediately provided proof of renewal and was assured the issue was resolved. Yet, the next day, I found a towing sticker on my vehicle. Management claimed it was placed before I submitted proof but failed to remove or notify me, insisting they werent required toeven after acknowledging my compliance.A month earlier, a similar issue arose with my verified emotional support animal. Despite prior approval upon my 2023 move-in, I was suddenly issued a notice and charged fees. Management later admitted the error verbally.This is not an isolated incident but a pattern of behavior. Management has made it a policy to issue threats rather than provide reasonable notice, expecting immediate resolution with little to no time for compliance. Meanwhile, they selectively enforce lease terms, overlooking clear violations. Their own policies outline restrictions on certain dog breeds, yet many tenants openly house prohibited breeds, including pit bulls, without issue. The lack of consistency in enforcement further demonstrates mismanagement and unfair treatment of tenants.Additionally, the 5220 buildings laundry room has possible mold and is filthy. The carpets between units emit a strong odor and seem unshampooed for years.

  Customer Answer

  Date: 04/28/2025

  I would like to close this complaint because they have been making reasonable efforts to resolve my complaint issues.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last August, I signed a one-year lease with ****** Ferry Apartments in ***********. Due to a job change, I had to move out on December 31. On that day, the property manager, ******* ******, accompanied me to inspect the apartment. After confirming there was no damage, we both signed a move-out form together. We agreed on a final settlement fee of $1,786.79, calculated as follows: $800 rent 2.5 months - $300 deposit + $86.79 utility fee = $1,786.79. This amount reflects a half-month rent discount they promised me when I signed the lease (which I never received), and they agreed to deduct it at move-out. Both ******* and I signed the move-out agreement confirming the $1,786.79 buyout amount.However, they never updated the bill on the Appfolio portal, which still shows $2,486.79. Despite my repeated calls to ******* urging him to correct this, I received no response. Due to my busy work schedule, I havent paid the amount yet. Recently, over the past two days, ******* sent the unpaid bill to a debt collection agency without any prior notice. Now, the agency is harassing me with daily phone calls, demanding $2,486.79. This is outrageous! It suggests that the signed agreement and move-out form we completed are meaningless, and they can arbitrarily charge tenants whatever they want. This feels like a scam! I demand they update the bill to $1,786.79 as agreed, otherwise I refuse to pay anything.

  

  Business Response

  Date: 03/21/2025

  We communicated with the property manager in question, who confirms that he did agree to settle your account for the amount of $1,786.79. Unfortunately, the manager did not report this agreement in a timely manner, which caused an incorrect amount to be reported to our collections agency. We have updated your balance owed to $1,786.79 per your agreement and the collections agency confirms that this balance amount has been updated in their system. Please reach out to them in order to make payments on your debt. We will be working with the manager in question to ensure he correctly updates balances in a timely fashion going forward. We apologize for the inconvenience this has caused.

  Customer Answer

  Date: 03/25/2025

  I have reviewed the businesss response to my complaint, but I am rejecting it for the following reasons:
  

  While I acknowledge that the collection company, *****************************, updated the amount to $1,786, I believe this situation was not my fault. Immediately after moving out, I attempted to pay the buyout fee, but the property manager, *******, was extremely unresponsive. He rarely answered my calls or texts, which prevented me from resolving the issue in a timely manner. Furthermore, ******* incorrectly calculated the buyout amount as $2,489 and forwarded the debt to the collection company without notifying me. This lack of communication and professionalism is unacceptable, and I strongly believe ******* failed to perform his duties adequately. I urge you to address his performance accordingly.
  
  Additionally, over the past few months, the collection company has been calling me relentlessly, sometimes multiple times a day, which I consider to be harassing behavior. This has caused me significant stress and anxiety. More importantly, this situation has negatively impacted my credit score due to the overdue debt and the collection account being reported. A damaged credit score severely affects my ability to secure a new apartment and pursue job opportunities, as many landlords and employers conduct credit checks.
  
  Given the circumstancesparticularly the property managers errors and lack of communicationI am requesting the following:
  
  1.Compensation for the distress and financial impact: The stress, anxiety, and potential economic losses (such as higher loan interest rates or difficulty renting a new apartment) caused by this situation warrant fair compensation. I believe an amount of $2000 would be appropriate to cover these damages.

  
  2.Removal of the negative credit record: I request that the overdue debt and collection account be expunged from my credit history, as this situation arose due to the property managers errors and not my intentional failure to pay.
  
  I am willing to pay off the corrected buyout fee immediately upon confirmation that the negative credit record has been removed and appropriate compensation has been provided. I hope you will address this matter promptly to resolve the issue fairly.

  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager here at *********** will not let us pay our rent even thought she is the one who locked our rent portal and weve asked her to unlock it. Also Im pregnant and she has been trying to get us out of here since she found out that we are expecting a baby. I am now 9 month pregnant. Shes been doing this for the last 5 months. Shes been racking on random fee and charges for the last few months.

  

  Business Response

  Date: 01/27/2025

  Per the phone call you and your co-lessees had with our director of leasing and collections **** ****** on 1/17/25, we are able to accept certified payment (cashier's check or money order) for of your past-due rent and lease violation fines to help you avoid having an eviction on your record. If you have any further questions or concerns on this matter, please contact **** at ************.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with the Property Manager ****** ********** over ******************************* in *********. When I first moved in from ****** paid all the monies that was required of me,only to find out my apartment was not properly clean and prepared, carpet needed to be replaced at the time. She didn't do that had it cleaned which didn't last,hot water heater burst after that flooded the carpet,and the list goes on I have emails to support my complaint. The maintenance Man at the time ****** he was professional and one day he was honest enough to tell me they forgot about my apartment and didn't properly clean or repair.I kept my lease never ******* the end of my lease ******* maintenance man for the property came to check my stove and he was checking my apartment. He said your apartment is not bad at all. She going to charge you for the holes in the wall I told him I only have the one Pic and ******* another maintenance Man put it up for be being helpful. I know my apartment is not bad the only thing I could notclean the oven having hand surgery. ******* said we'll that about all. She going to have it clean not much do do at all.Well she Karlie and I did a walk through and it was a nightmare, these two showed no professional skills at all. When trying to talk to ******. Karlie kept interrupting like a kid. On top of all this ****** sent me charges that was false. She was irate and told me she was going to charge me for the whole apartment and you are going to be surprised. I knew she was not honest she definitely proved it. I have emails. and videos to support my complaint. I contacted the Alexander forrest investments on August 27th and 3 times after that and I have yet to get a call from corporate ****** reached out I told her I did not want to communicate with her the issue is with her. Please give this your immediate attention. Oh and she yells at you like you are her child. I let her know that's a No No and hang up on her. Please help

  

  Business Response

  Date: 09/12/2024

  We have reviewed our records and have removed some of the charges that were added to your move-out sheet in error. The interaction you had with the property staff did not uphold the high standards we strive for, and we will be working with them to ensure this kind of error does not occur with other residents going forward. We apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 09/16/2024

  Complaint: 22238468
  
  I have reviewed the business' response and am rejecting it because: 

  
  

  I am sending these documents because I am not satisfied with the outcome.

  
  

  She really should not be keeping all of my deposit.  Just about  $50 to clean the oven that's all.

  
  

  The carpet was an issue from day one my apartment was not cleaned and repaired properly.  I highlighted and put a note on the page where the maintenance man ****** broke down and was honest with me.  I had to ask him if he would want his wife or mother treated as I was being treated, this is when he told me my apartment was overlooked and not handled properly. 

  
  

  Yes, I requested to move, but after moving from ****** and moved in it was a bit much.

  
  

  TeresaWedgeworth was not honest she kept telling me my apartment was upgraded had all new this and that and that was a lie. This should be considered. 

  
  

  The current maintenance man ******* is a man of God.   I believe if you questioned him he will tell you the truth.  About the carpet and my apartment issues from Day one. 

  
  

  I'm a honest person I did not damage the apartment in any way.

  
  

  My financial responsibility was on point never late the whole time i was there.

  
  

  She, ****** ********** did not charge me in error,  it was FRAUD, which refers to actions or behavior that are deceitful,  intended to trick someone, or done with the purpose of gaining something valuable through dishonest means.  

  
  

  Which in the video you will hear her tell me, oh you will be surprised and I was.  She should be held accountable for her dishonest actions.  

  
  

  This is someone that's dishonest that you have overseeing your property. 

  
  

  I hope we can wrap this up to my satisfaction, based on all my evidence it shouldn't be hard to do. Please do what's right. 

  
  
  
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 09/25/2024

  I have not heard back from the business and am needing a response.

  Customer Answer

  Date: 12/16/2024

  01/03/2025  KH: I called and spoke with Ms. *********** she stated that no resolution has been made by the business and that she is still seeking a billing adjustment. I will be contacting the business to see if we can seek resolution.

  2/26/2025 KH: I called Ms. ********** to provide an update from the business, I was unable to make contact, I left a message for a return call.

  2/28/2025 KH: I spoke with Ms. *********** and went over the information that the business submitted, she disagrees with what the business has sent, and she feels she is only responsible for the cleaning of the oven, and would like to move forward to arbitration. Ms. ********** will be sending me a video as additional info, along with an email response to the documents the business forwarded to me. I will not proceed with contacting the business about arbitration until next week (March 3rd or 4th), to allow Ms. ********** to review said docs.

  3/4/2025 KH: Ms. ********* is disputing the charges except for the oven cleaning fee, she has submitted additional documents and video that she wanted reviewed and forwarded to the business ( which I have done as of today). I am now waiting on a response back from the business. I have also uploaded those documents & video to this complaint.

  3/18/2025 KH: The business responded to the recent email on ( 3/10/25 ) in regards to Ms. *********** dispute, I have forwarded the information over to her for a response.

  *NOTE* I have uploaded those details to this complaint.

  3/19/2025 KH: Consumer replied back, requesting clarification on the balance owed, and if this amount is correct and confirmed by the business, we will move forward with closure of this complaint. I have sent the business an e-mail for confirmation today, now waiting on a response. 

  3/24/2025 KH: I have received an email response from Ms. *********** and she has informed me that she is satisfied with the resolution made by the business. I also advised that if her balance does not update to $45, she can reach back out to BBB to request her complaint be reopened, But at this time, since she is satisfied, we will move forward on closing it as resolved.

  

  Business Response

  Date: 01/09/2025

  01/9/2025 KH: Called the business, no response, left a message on vm.

  01/14/2025 KH: Called the business again, phone rings for a period of time and then hangs up, was not able to leave a message, I will move forward to send an e-mail.

  1/27/2025 KH: ***** Thomecczek responded to my email, stating that he thought that the issue had been resolved (see copy of email response I received and my reply) 

  

  

  02/11/2025 KH: Called the business again after not receiving a response back from my last email above, Mr. ********* was not in, I left a message with ***** *. for a return call.

  2/20/2025 KH: Called the business, because I have not received a response back since our last e-mail, left a message on vm.

  2/25/2025 KH: I have reached out via email again to Mr. ********* for an update, as Ms. ******** has stated this issue still has not been resolved.

  2/26/2025 KH: Mr. ********* responded to my email, with documents, showing the adjustments were made. I have uploaded the move out sheets that he provided. He stated,  The original move out charge sheet issued on 9/5/2024. The revised move out charge sheet was generated after we received the complaint on 9/12/2024. 

  3/4/2025 KH: I have forward all documents & video and have also informed the business of Ms. ********** dispute of the charges. Now waiting on a response back, I will reach back out to the business on 3/11/25, if they do not respond.

  3/13/2025 KH: Made a follow up call to the business, no response, I have sent a e-mail in response to my last message.

  3/17/2025 KH: Mr. ********* responded to my e-mail and has submitted to me a revised move out sheet for Ms. *********** which has I have forwarded to her e-mail for her to review. I was informed that he is in the process of making the adjustment to Ms. *********** account, which will leave her with a $45 balance.

   

• Initial Complaint

  Date:04/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in the *********** apartment complex in ***********, ******* since July 2019 and have experienced nothing but a dismissive and often passive aggressive response to any issues I have experienced.The onsite property managers have consistently denied my requests for the contact information for the *** legal department. Obviously they don't want to address issues with tenants. Especially when it's obvious that tenants rights are being ignored and crossing into legal action territory. This is an extremely shady and untrustworthy corporation and it extends from the top down.This is in *******, which has little tenant protection laws, but the violations at this point are into the federal realm. Yet they still lie to me and ignore my requests for the information I'm requesting. I will get the information and the refusal to cooperate with me is duly noted.Stay away from this corporation's rental properties with extreme prejudice. They will make you feel disrespected and ignored.

  

  Business Response

  Date: 04/15/2024

  AFI strives to provide a safe and comfortable living space for residents of the properties in its system. If you have any specific concerns we'll be happy to address them with the local property manager and any other relevant personnel.

  Customer Answer

  Date: 04/16/2024

  Complaint: 21574491
  
  I am rejecting this response because:

  The current property manager, *******************, is not the problem here. The problem is a years long pattern of AFI not managing the previous manager, ***********************, and not providing proper maintenance for me yet putting me in positions of great inconvenience whens it's suitable for AFI.

  There's other issues and I want to be contacted directly by an authorized representative from the Alexander Forrest Investments legal department. Several things have occurred one directly after the other for around 18 months and I am seeing a persistent pattern that I MUST DISCUSS WITH THE LEGAL DEPARTMENT OF AFI!

  The current property manager had a mess dumped in her lap as to the poor upkeep of the property and the aggravated tenants like myself. This is NOT HER FAULT! Leave her alone to do her job and have legal contact me.

  I have the legal right under Indiana's tenant rights statues to have the contact information for the person(s) and department(s) to send any legal correspondence. 

  Stop putting me off and avoiding the request I've made; I need to discuss some issues with legal. The continuing avoidance of providing me the contact I'm seeking is just another issue I'm needing to discuss. Why are you so hesitant about this?

  I need the information I'm requesting ASAP.

  
  *****************************

  ************

  

  Business Response

  Date: 04/26/2024

  ********************** has been contacted with a phone call from our Director of Leasing and Collections, *************************. **************** has discussed this matter with **********************, and ********************** is encouraged to call **************** back with any further questions or concerns.

  Customer Answer

  Date: 05/06/2024

  It's settled. Ok? The issue is over.

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company is VERY shady and unprofessional! They previously managed the property, Crossing at *********** in **********, ** and did not get the property inspected so that the tenants could obtain an occupancy permit then they quickly left and ********************** is in charge now and is asking tenants without an occupancy permit to VACATE in 30 days or pay for an inspection and then re-apply to keep staying there. I moved there in April 2022 and it was under ********************************* who was doing the SAME thing. Please please please do not rent with them they are shady and will steal your money. They also hire ANYBODY to be maintenance and staff in the leasing office. I will be pursuing legal action no matter how long it takes. They assume all of the tenants are dumb because it is a predominantly black people environment. I am disgusted that I basically was being robbed out of my rent money and never had an occupancy permit on file!

  

  Business Response

  Date: 04/15/2024

  An occupancy inspections should have been conducted before you moved in with the previous management company. If it was, you should be able to contact the county to obtain a copy of the permit.

  While the property was in the *** system, every time a new tenant moved in an occupancy inspection was conducted for the apartment unit that was leased. At the time, the company paid for the cost of each inspection.

  Crossing at *********** is now under new management and new ownership; *** has no influence on how the new ownership decides to conduct business.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issues started Christmas eve 2023 at the ********************** , I had found a water leak coming from the ceiling light fixture in the bedroom, I sent a message to which I had received no answer despite it being a potential safety risk. Around January 1st I had started seeing bed bugs, I had not seen them in the two years I had lived in the apartment, to which I told them I wanted to move out early, they said it'd be three times rent to break the lease despite the lease being up in February. So I payed the rent for February and continued to move my items out of the apartment for effective treatment and started staying with family to reduce the risk of bringing them with. Being I had payed for February I was still in control over the apartment. Since then they have been in the apartment twice without permission once towards the middle of February I don't recall the exact date, and a second on the 28th, both times were inspections without warning, the first inspection was fixed and removed the second has not. There was also a third inspection on the 29th were I was there to return the keys and see the inspection take place. The few damage at the property don't equat to the amount they are charging me, I have talked to several different people in their company and none have helped to resolve or put any effort into the fixing the bill for moving out and damages left behind.

  

  Business Response

  Date: 04/03/2024

  It appears that the issues you were experiencing were not submitted to our online maintenance portal, and therefore we were not correctly informed of the problem when it occured. A copy of your maintenance request record is attached.

  We apologize for any issues you experienced with improper notice of entry. The manager of record at the property has since been replaced.

  A copy of the breakdown move out charges and move out photos as compiled by the director of leasing and collections is attached. It appears the move out form incorrectly notes that keys were not turned in; however these charges were not added to the final total.