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Business Profile

Auto Service Contract Companies

Automotive Product Consultants, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Important information

  • Customer Complaint:

    BBB has received customer complaints about Automotive Product Consultants which allege having received misleading mailers that appear to be from a dealer and which embody a false sense of urgency. 


Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty was to expire on 12/28/2022 for my 2012 Range Rover. Honestly, I forgot I had the warranty because I contracted it 4 years earlier. On 12/21/2022 the air suspension failed on the Range Rover. Land Rover quoted me a $10,000 repair bill. I declined. On 12/22/2022 I found a local repair shop that made the repair for $1900. On or about 12/26/2022 I received a letter from APC reminding me that my warranty coverage would expire on 12/28/2022. I called the number on the letter and described the recent repair I experienced and that I had forgotten that I paid for a warranty. They encouraged me to send the documentation to the claims center and I complied. On 1/31/2023 My claim was denied because I didn't receive prior authorization. While technically correct, I found their response ethically bankrupt given the circumstances outlined. I drastically reduced the cost of the repair and was guilty of forgetting I had warranty coverage (never filed a previous claim!). I bought the policy at a Land Rover dealership and apparently they forgot too! A reasonable company would reimburse the repair minus an appropriate deductible. Ironically they want me to renew the policy

    Business Response

    Date: 02/14/2023

    After getting the complaint we contacted the customer. We had the customer send the two RO's he had received from the two different shops. After reviewing them we were able to determine that all of the work included in the RO's was for maintenance items which is why the reimbursement was denied. The items needing repair were specifically contained within the "Excluded items" section of the contract. After explaining this to the customer he understood. As a gesture of good will we offered the customer either $2,000 off of a new plan or $750 in reimbursement. The customer chose the $750 direct payment. 

    We already dropped the check in the mail. The customer indicated they will likely sell the vehicle and contact us once they purchase a replacement vehicle.

     

     

    Customer Answer

    Date: 02/15/2023

    Better Business Bureau:

    I was more than pleasantly surprised by APC's response. Hat's off to ********************* for going above and beyond the call of duty. Great company...will do business with them again! THANKS!!
    *********************************

Automotive Product Consultants, LLC is NOT a BBB Accredited Business.

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