Complaints

This profile includes complaints for Branson Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Branson Travel Group

  3630 W 76 Country Blvd Branson, MO 65616

• 

  Branson Travel Group

  3631 South Ave Springfield, MO 65807-5220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered a contest and was contacted and was told I didn't win, but they want to offer me a "discount". I mentioned needing to speak to my boyfriend first, but I had to decide right then if I wanted the deal. After they took my money, I received details about the trip. One of the details was in regards to annual household income. I do not meet this requirement. ******* (who is horrible at customer service because she doesn't let you talk - she talks over you and is condescending and says "because you're not getting what you want") told me I agreed to the household income on the recording. I do not remember agreeing to this; if I did, I misunderstood. I told her I also asked about the refund policy, and **** chuckled and joked that if my boyfriend didn't want to go I was a single lady and could find someone. He never explained the refund policy, but ******* won't investigate because she said I already said I didn't agree to the income but obviously did. She's unprofessional. I asked to hear the recording - no response. I asked to speak with her manager, but she's "in a meeting", which I had to hear the pretend conversation between ******* and her about that "meeting". I then read further in the details, and it says both parties must have ID with the same address. That's another problem - my boyfriend and I do not live together - this was never explained to me, either.I should have read the reviews and complaints before paying $200. I'd like my money back. 1-I don't appreciate being talked to like I'm a child. 2-All details were not given until after my money was taken.******* said the trip is non-refundable; only transferable. I have no one to transfer the trip to. Her supervisor, *****, is supposed to call me back.

  Business Response

  Date: 08/04/2023

  Our office has been in touch with the client and a resolution has been reached.

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have received a refund in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people call not only myself, but my son multiple times per day. They called 26 times today. I’ve asked them repeatedly to not call my number. I’ve never signed up for anything from this business. Please stop calling ###-###-#### and ###-###-####.

  Business Response

  Date: 06/28/2023

  The only record I was able to find for ******* ****** was on 6-1-2023 for the duration of 35 seconds. She stated she was not interested and asked not to be called again. We couldn't find a record of ******* ****** in TGM or SPI using name and phone to search. 

  Customer Answer

  Date: 06/28/2023

  That 30 second phone call on June 2nd was me asking them repeatedly to STOP calling me. They go through phone numbers with a *** area code and the prefix beginning with 451 and start calling acting like I’ve visited before and put my phone number down. Not true. Put me on a do not call list as well as my son on all numbers. Y’all must be desperate to call someone repeatedly. Thank God for *******’s call filter. 

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2023 I paid $228.84 for a 5D4N pkg. Confirmation ********. Reservations called me on 03/21/2023. I had been told by ****/*** that I could select my hotel and 6 free tickets from their webpage and that the tour was on the 2nd day (which was 07/13 for me). I was told that the tour 2as for only 120 minutes and that I could book one first thing in the morning. First Reservations (*****/*****) told me that they couldn't guarantee a King bed and I said why? Booking a room in March for July should not be a problem and was I just supposed to take what ever was available when I arrived? Then I was told that the shows on line were not what they could guarantee were included in my free ticket package. Lastly, they told me that I couldn't book a tour on the 13th, but only on the 14th or 15th and that I couldn't book any other events before 6pm. The first tour is at 8:30 and the last is at 2:20. I said that 2 hrs after 2:30 was only 4:30 and I wanted the 8:30 time anyway. They said that I couldn't book my tour time and that they didn't guarantee that the tour was over in only 2 hrs and if I didn't stay until it ended, even past my 2 hrs they would charge me the full price for everything. I finally hung up on them. I called ***** back and left her a VM saying that if they couldn't confirm my tour day and 8:30 time AND my show tickets AND the $100 **** card being available at check-in, I just wanted a full refund. So far no return call. Based on their reviews here and on other sites nothing is worth what might happen. Show tickets not being what was promised, no **** at check in, etc. etc. The person on the phone kept over talking me and saying that on a recorded line she couldn't/wouldn't promise me anything. Scary if they know that they can't deliver what they say.

  Business Response

  Date: 03/27/2023

  Our office has been in contact with Ms. ******** regarding her complaint filed with the Better Business Bureau. 

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like no further contact from this business of any kind. No further contact.

  Business Response

  Date: 02/25/2023

  This phone number has been placed on our do not call list. No further calls will be received from our office.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vacation package with Branson Travel Group. They called to book a date. I booked the date. They told me I had to cancel within 2 weeks of date or there were fees associated. I called around Dec 17th to cancel a trip for 3rd weekend of January. On Dec 28th They emailed me to tell me my trip was finalized. I called back and they told me I had to pay fees either 19 dollars for trip protection or 59 dollars for canceled trip. That no matter what timeframe I canceled in there were fees involved. I was not told I needed to buy the trip protection. Only that I had to cancel in 2 weeks time from vacation date. I feel like they are scamming.

  Business Response

  Date: 01/09/2023

  A member of the Branson Travel Group staff will be reaching out today to discuss the concerns described in the complaint.

   

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me on the phone. I signed up to receive a getaway package. I paid $129. I am trying to use it and now their phone numbers are disconnected.

  Business Response

  Date: 11/15/2022

  I sent an email to our Call center Manager who spoke with **** and they have refunded the $129.00.