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Business Profile

Vacation Certificates and Vouchers

Branson Travel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

This profile includes complaints for Branson Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Branson Travel Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19th, 2023, I bought a H3333383733**38323432H package. Unfortunately, due to our senior citizen status and recent medical issues, we have not been able to utilize the package. I paid $34 a few months ago to extend the time to be able to use it, however, I don&#**;t foresee that we will be able to take advantage of it.

      Business Response

      Date: 08/22/2025

      Ms. ***** phone number has been added to the do not call list.

       

      Please do not post this to the website.

      Business Response

      Date: 08/22/2025

      A refund has been provided.

      Do not post this to the website.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An agent from the company called me and was very pushy of the services they were offering. The contact numbers that were given to me were incorrect and after calling 10 different numbers, I was finally able to get a hold of someone. I let them know that they charged my account without permission and they said, "yes we already have your money". I had informed them when I gave my payment info to them that I would first need to talk with my husband before they charge my account. This situation has been frustrating, and I would like the $179 they charged me back.

      Business Response

      Date: 06/27/2025

      Customer Answer

      Date: 06/27/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** ******

      Thank you

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/23/2024 Was charged on two new credit cards totalling $20799 , at 30% interest each . We believed we signed for a bank loan with 15% interest or less according to ****** ******** as he ran our credit application that does not say credit card anywhere. When we got home in the mail was two credit card bills with $10399 or each bill totalling $20799. Falsely lead to the purchase of this timeshare. ****** ******** ended up being out contact person and she stated that it was a third party porchase and we are stuck with it , But for $1750 we can pay to get rid of it but we still have to pay the 2 credit cards that they opened up and placed the purchase on against our knowledge.We are requsting for Nantucket Lifetime Destination to refund the two credit cards and to take back the Timeshare at no extra cost. We were never told that the trade of our ************* would cost us as part of the trade by another company they perform this trade in. Address is Branson ************* Lifetime Destination ****************************************************************

      Business Response

      Date: 04/28/2025

      We responded to our customers concerns in a letter on April 28, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

    • Initial Complaint

      Date:09/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that I could cancel and be refunded at any time by the original person I spoke with. After that part of the conversation they went to a recorded line. Now due to health issues beyond our control we are not able to travel. They refused to refund us any part of our money. Their solution is to extend it to a 3-year travel window which does not work with the current situation, This place is a scam. All it is is they are trying to pay for their fancy timeshare place that they want you to look at! They are rude. They do not communicate well. They lie!!!. This place should be put out of business!!

      Business Response

      Date: 09/23/2024

      Our office has been in contact with Mrs. ******** and a resolution has been reached.

       

      Do not post to the website.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried and tried calling ***************************** at ************ about my myself,my wife has tried as well with no answer and no return phones,we purchased this package 11/8/22 and like the rest of the world we could not travel due to covid,now I am completely unable to travel due to a ruptured disc,I cannot go on any trips from this point on,I only am asking for a refund of our ****** this is not our fault,our health has stopped any and all vacations,I have tried and tried to get Branson Travel to understand our situation,but they will not even return our calls!!

      Business Response

      Date: 08/30/2024

      Our office has been in contact with *** and have refunded her the $149.00 that was paid for her package.

       

      Please do not post this to the website.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incessant, harassing phone calls from this group for the past several months, despite asking to be removed from their calling list.

      Business Response

      Date: 06/24/2024

      Since May 21, 2023, the phone number associated with this complaint has been called 6 times. The call was answered twice and hung up the phone. This number has been added to our Do Not Call list.

      Please do not post this to the website.

      Customer Answer

      Date: 06/25/2024

      This company uses multiple numbers from various area codes to make solicitation calls. Since January 19, 2024, I have received 64 calls from this company and/or their agents.

      Customer Answer

      Date: 06/25/2024

      Better Business Bureau:

      Despite the erroneous statement by the business in their response, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided I receive absolutely no further contact from the business.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from this company and I was charged $228.84. They were offering free tickets to shows and I am not sure what I was charged for if everything they offered was free. I am now having a difficult time getting a refund even though I called the following day.

      Business Response

      Date: 05/15/2024

      Our office has been in contact with **************** and a resolution has been reached.

       

      Please do not post this to the website.

    • Initial Complaint

      Date:04/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been calling me several times per day, including weekends and outside of business hours. I have never contacted them, provided my personal information, or given them permission to contact me. I am on the national do not call registry. I have asked them no fewer than 3 times to remove me from their list, and they still insist on calling. Its starting to feel like harassment. I would avoid working with this business on either a professional level or as a customer.

      Business Response

      Date: 04/30/2024

      We have ensured that ************************** has been added to our do not call list and he will not receive any further calls from our office.

       

      Please do not post to the website.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't even know how Branson Travel Group got my contact information. I have never reached out to them, I have only went online to request a travel guide which is NOT on the branson travel group website. This group has HARRASSED me with MULTIPLE phone calls. I have had to lie and say this isn't my * and have even requested to be placed on the do not call list and get told "I'll remove your information" yet they still call. They are also spoofing MS numbers to try to get you to answer. When the call comes through it is a MS * yet they're in **. I have at least 40+ numbers blocked from them. My next step will be filing a lawsuit for harassment if I receive one more call from them. I have all phone calls recorded where I have asked "please stop calling. Put me on the do not call list". Harassing people ain't gonna get ya nowhere. I'll also be letting everyone know to stay away from this group. They make me not even want to come to **!!!!

      Business Response

      Date: 04/24/2024

      See the attached response in regard to complaint ID *******.

      Please do not post to the website.

      Customer Answer

      Date: 04/25/2024

      I received a voice mail yesterday April 25th stating I "had them confused with branson travel OFFICE"...NO MAAM I don't have you confused with anyone. Your office has called me MORE than "four" times in one year. When I answer they say "BRANSON TRAVEL GROUP"......THANKS AND PLEASE NEVER CONTACT ME OR MY FAMILY AGAIN!!!! 

    • Initial Complaint

      Date:02/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A week ago I bought a travel packet that cost me $178. I received a call today telling me that there were new terms. I was told that there would b a $29 change date fee, $300 cancelation fee, $99 if I cancel within 48 hours $69 to reschedule and a $29 travel protection. These terms were not agreed upon.

      Business Response

      Date: 02/12/2024

      The fees listed within the complaint are the cancellation and rebooking fees. These fees are listed within the confirmation letter as well as verbally explained during the process of setting the reservation.

      As a gesture of good faith, our office has reached out and refunded the fee.

       

      Do not post to the website.

    Branson Travel Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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