ComplaintsforDean Team Automotive of St. Louis

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In May of 2023 I purchased a 2020 Buick Regal GS with 13k miles on it from **** Team Volvo of St. Louis through their website, I live around 6hrs away in ********. At the time the website had no pictures, I was told it was a new trade-in A few pictures were sent to me upon request. They sent a handful of generic distance shots, nothing detailed. I asked *********** *********************** I know this probably isnt the case, but for formality. Theres no issues with the vehicle that I need to be made aware of? Paint or body issues, undercarriage or mechanical issues, interior issues? To which he assured me it was a very nice car, so I proceeded with the purchase. It wasnt until the car was delivered to me a couple of weeks later, that I noticed before the car even left the delivery trailer, that it had extensive paint issues, a couple of curb wheels, and a few tiny dents on the drivers side door. It was late, so I messaged *** the next morning informing him of the issues. I have been promised for months things would be fixed, I got 6 local estimates that I was told were all too high. Eventually the *************** agreed to have the work done there. When I got the car back it was a mess. The spots were fixed but it has overspray and dried buffing compound all over it, it looks terrible. I also paid them 250 of my own money to have two spots on the bumper fixed and only one was repaired. I reached and requested a refund of 125 for half of my 250, and my quoted 850 to have the overspray and compound fixed, so 975 total. ******* the *** told me ***** would do 550 total. I rejected this offer immediately and she said ***** would call. Several days later ***** called being very apologetic and thanked me for being so patient. He said he would have the check sent out immediately, implying the requested amount. Weeks later I get a check for the disagreed amount of 550. I have reached out several times to get this resolved, I was told ***** would call me to which I am now being ignored.

  

  Business response

  02/27/2024

  Our General Manager, *****, spoke to ***************** and they both agreed to the amount of $550 which ***** collected back from the body shop that did the work. The check for $550 was sent out as promised to ****************** and all seemed to be resolved at that time. Some time after that ****************** reached back out to our **************** Representative, *******,asking for additional money beyond the agreed to $550. We informed ****************** that this was not the agreed to amount and we have not heard from him since early January.

  Customer response

  02/29/2024

  Complaint: 21349656

  
  

  I am rejecting this response because:

  
  

  We absolutely did NOT agree on $550.

  
  

  When I discovered the issues I immediately sent ******* a text saying I wanted a refund of half on the incompleted work I paid for, which totalled $250 so $125 back. Plus whatever the quote was to fix all the overspray on the car. She said she understood, and I told her I would get back to her after I got a quote. A few days later I sent ******* the quote of $850. This quote could have been much higher, had I demand all the plastic under the car be replaced. However, the detail shop thought they could remove it hopefully without drying out the plastic. Because I'm nice, I agreed to that risk. Otherwise like I said, that quote would be several hundred more. 

  
  

  Anyway, I sent ******* the $850 quote plus my refund of incompleted work $125, totalling $975. She text me saying she would talk to ***** and get back to me. She called me a couple days later (have the conversation recorded) stating that ***** would only do $550 for everything, refund and getting the paint work fixed. I told her there is no way I would accept that. She said she understood and since I didn't accept the offer she would let ***** know and have him call me. 

  
  

  After reaching out to her several times waiting for ******* phone call (because again I didn't accept the offer) ***** finally called me. When we spoke he was very apologetic saying sorry for all the issues I've had over the past 7 months. He apologized for the terrible paint work and said he wasn't sure how all of those issues were missed. I told him I just want the car in the condition I was promised it would be in when I bought it back in May. He agreed, apologized again, and said he would have the check sent out as soon as possible. Implying for the amount I had requested. Not once did he say in the amount of $550. He knew I didn't accept it because ******* told him. Why else would I be talking to ***** if I was good with the amount she gave me? I also have this conversation with ***** recorded as well. In fact I have everything going back to May when this all started. Its EASILY provable I never accepted the $550. I haven't even cashed the check, and my car still looks awful!

  
  

  When I received the incorrect amount, I text ******* telling her the amount was wrong and how unhappy I was. She apologized and said she would talk to ***** and have him call me. I reached back out to her several more times telling her I hadn't heard from *****. Each time she apologized and said she will have him contact me soon. Her last message to me saying this was JAN 8th, with still no phone all. *Pictures Attached*

  
  

  I cannot believe what an ordeal this has been! I'm not looking to gain anything from any of this expect the "very nice car" I was told I would be getting. Its not about the additional $425, at this point it's the principle. I'm fully prepared to do whatever is necessary to get it, if not more. Im trying to be civil, want this done so I can move on.

  
  

  
  

  Sincerely,

  
  

  *************************

  

  Business response

  03/01/2024

  ******************, thank you for your response. ******* is having a check for $425 prepared and it will be sent your way.

  Customer response

  03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dealership agreed to send the remaining amount of $425.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from this dealership on December 12, 2023. I received temporary paper plates for this vehicle which expired January 10, ****. As of today, February 10, ****, I have not received the title for this vehicle. I have contacted via phone and went to talk in person to the manager of this store with no resolve. I spoke to the manager about how this is breach of contract, it has been past 30 days and I have yet to receive my title for this vehicle. I also stated how I am now currently driving illegally due to my paper plates being expired. I also stated that I will encounter late fees and the possibility of being pulled over for my expired plates. I requested new plates and/or dealer plates, but was met with resistance and denied this request. The manager stated he has not yet received the title for the vehicle. This is a clear breach of the contract. I would like some resolution and to not be left driving illegally and paying for a vehicle which I currently do not own due to not having the title and being able to register the vehicle in my name. I will be contacting the attorney general and contacting a lawyer to pursue legal action. This is utterly ridiculous and should not be accepted!

  

  Business response

  02/12/2024

   

  ***************

    We are sorry for the delay. Unfortunately, due to the CA Title on your 2013 ****** Highlander NOT having any reassignments left to fill out. We have to send it in to the ***************** to get a New Title. Reassignments are where a New Buyer and ******* are to fill out on the back of a Title. If there is no room left you have to send back to the state to get a NEW Title. Which we have done.  The ******** ***** of ******* is running behind they stated. 

  Dean Team Hyundai Title clerks have talked to the state about ************** title and said they are hoping to have it in the next **** days.  Dean Team Hyundai is willing to pay any late fees or tickets *************** incurs.  The State doesn't allow New temp tags.  No fraud or deception is ever intended and doing our best to get a New Title.  I will Attach a copy of the original title that we received and statement of fact.  Which shows we had the title at time of purchase and just waiting for it from the state.

  I'm hoping we can resolve your concerns and understand your frustration.

  If you have further questions please feel free to call *********************** Dean Team Hyundai General Manager

   

  Customer response

  02/13/2024

  Complaint: 21275228
  
  I am rejecting this response because:
  
  This is the first time I have received this information regarding the title issues mentioned. The *** specifically stated **** Team is able to issue another temporary tag for an additional 30 days. The *** also stated **** Team is able to provide dealer plates if necessary. Unfortunately the original title has no benefit to me, **** Team should not have sold me a vehicle without the ability to license this vehicle within their 30 day contract. This is absolutely a breach of contract and can be considered fraudulent.
  
  Sincerely,
  
  *********************

  

  Business response

  02/14/2024

  **************

   

    Sorry for the delay on your paperwork.  Please email me any late fees you have incurred once you register your car. Now that you have all your paperwork. 02/14/2024 *************** received her paperwork and picked it up in person as of 02/14/2024

  Thank you for your business and patience with the delay. Again we apologies

  If you have any further questions please let me know.

  ***********************

  General Manager

  Dean Team Hyundai

  ************

  *****************************

   

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new Genesis G70 from Genesis of Ballwin (Dean Team) in 2/18/23. I researched the brand beforehand and confirmed that Genesis vehicles offer valet service and loaner cars for ALL maintenance services (scheduled and repairs). I confirmed this in the discussions with the sales rep, sales mgr,and business manager. On 3/28/23,my car displayed a warning that the parking sensors were either obstructed or faulty,and were non-functional on the vehicle. On 3/29/23,I called Genesis of Ballwin's service department at 8:25am to schedule a service appointment. The service manager informed me that they would not provide the valet service and that I would have to bring the vehicle in myself. He stated that they only provide valet service for scheduled maintenance and recalls. I told him this was inconsistent with Genesis' published information about its Service Valet program, an e-mail I received from Genesis on 3/21/23 touting this benefit,and my discussions with the individuals listed above during the sales process. He continued to argue with me, so I asked him to have someone above him in the organization call me to discuss this. I've not received a call back. The verbiage from Genesis' owners************ website is in quotes below: "When a vehicle requires scheduled maintenance or a repair, it’s not always realistic or convenient for an owner to fit a trip to their service center into their schedule. An out-of-town meeting, school play or yoga class may prevent regular or necessary vehicle servicing and besides, who has the time to sit in a waiting room? Your new Genesis comes with a complimentary three-year subscription to Service Valet. That means never dropping off, picking up or wasting time. With Service Valet, you can schedule service online or via the mobile app and have your vehicle picked up wherever and whenever you choose. You’ll also receive a loaner vehicle and select when and where your Genesis will be returned, all at your convenience."

  

  Business response

  04/10/2023

  In regard to *** ******, our experience is as follows. During our discussion, *** ***** expressed that he was having problems with a backup or parking sensor not working.  At the time of the phone call, we were over a month out before we could work it into the schedule with service. We offered the option of making him the next available appointment to drop off and expressed that we could loan him a car then to drive while his vehicle was being repaired. The next available appointment was roughly about 2 weeks out after we had a cancelation. 

  *** ****** did not like that option and stated that. ( No, this is what you are going to do.  You're going to drive to Wentzville and drop me off a loaner car. Then take my car and fix it and bring it back.) over 30 miles away.

  *** ****** purchased a Genesis, that has complementary maintenance with a valet service that is available for specific purpose only. Otherwise meaning Genesis will pay for a Valet service to anyone that qualifies for complementary maintenance as long as it is within a reasonable distance to the selling dealer. If a client needs a valet for any other service that would be at the client’s expense.  My Service manager communicated this information to *** ****** and he became abrasive stating that he would like to speak with someone with the last name of **** and he expected to hear from them soon. I gave this information to our GM and before he had the time to contact *** ****** he had already called back and spoke with one of our service advisors. *** ****** continued to be verbally abusive to our advisor, but we told him that his information had been passed to the next level of management and that someone will be in contact soon. At this point, the way that *** ****** has chosen to address this issue is completely unacceptable and we will not allow our employees to be treated in this manner. Regardless we understand *** ****** being frustrated that his car is having issues.  But that doesn't give him the right to tell my employees what to do or how they are going to do their job.Genesis Valet is a courtesy to our Genesis customers for scheduled maintenance at the dealer's discretion and availability which we offered *** ******.  But he is NOT willing to wait. Unfortunately, we cannot just jump him a head of everyone else in a similar situation. Just because he feels that way. Resolution to *** ****** is the same. He can schedule with our service department for the next available appointment. We will give him a loaner car at that time.  We are open to coming to him when his appointment is available, since we only have a couple of Genesis Service loaner vehicles. If this is not convenient for him, there is 3 other Genesis service dealers in St louis he can call.  Below is a hyper link to Genesis Owners service valet terms which ** ****** has access to.

  Specifically, bullet point #8

  8. Reservation of Rights by Genesis Retailer and Related Parties. Genesis Retailer and Related Parties reserve the right to refuse to provide the Service(s) to Customer or to any other person if, in the Driver's sole discretion, such service would be unsafe because: (a) Customer or such other person is armed, belligerent, violent, verbally or physically threatening or abusive; (b) the vehicle is unsafe to drive; or (c) any other facts or circumstances relevant to the Driver's safety, as determined in his or her sole discretion.

  ********************************************************************************

  ******* ****

  General Manager

  Genesis of Ballwin

  Customer response

  04/18/2023

  The claim has not been resolved. I’ve never received any communication from the dealer and it doesn’t appear as though they responded to the claim at all. 

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Multiple attempts to resolve an issue with a lemon car sold with no resolve.

  

  Business response

  03/03/2023

  Ms. ******* bought a 2015 Ford Fusion on 1-7-2022 with 89,803 miles that was traded in 12-23-2021.

  
  She brought it in on 1-20-2022 with a transmission issue, which ******* Ford diagnosed as a bad transmission. Under the pac warranty we replaced the transmission with a recycled unit.

  
  Then on 6-24-2022 Ms. ******* was back with more transmission issues at 90,915 miles and the warranty company had us replace it with another recycled unit.

  
  Ms. ******* returned on 6-27-2022 stating there was a leak under the car, it was the a/c drain.

  
  Ms. ******* returned on 10-18-2022 stating the car was not shifting properly, we test drove the car 35 miles and could not duplicate the concern.

  
  Then recently she called the dealership and talked to someone concerning alleged transmission issues and was told to take it someplace to have it looked at since she lives in Cape Girardeau and not near our dealership.

  
  At some point the Ford dealer called our service department for a purchase order for looking at the car and we did not give them one since we have no more responsibility on her used car.

  Customer response

  03/03/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  This car was in the dealership possession a total of 7 mos with 4 separate visits to resolve transmission issues. 4 days after purchase the vehicle locked in park but was stalled in neutral. Towed to dealership then towed again via personal insurance to ford. A shift cable recall was fixed. The car still did not shoft correctly and was taken back to Dean team to resolve. It was determined the transmission was faulty at that time and 4 mos later I picked up the car on a Friday Sunday it broke down on the highway smelled of transmission fluid and had check engine light on. I had personal insurance tow it back to Dean team. They first stated it had blown a coolant line and had a gasket on the side needed replaced. After replacing they determined it still had issues shifting and needed the transmission replaced again. For 3 additional months the car sat at the dealership and I was called to pick up paperwork shows the lines and gasket replaced however they claimed the transmission had been replaced. Two days late I returned it was smoking from the engine compartment and smelled of transmission fluid... the technician came outside and told me that it was residual on the back by the bolts that they couldn't avoid spillage in transferring. It also had to be take to ford twice by them to tune the transmissiona service they stated couldn't be done there.  I complained of the damage to the front and rear bumper and had the sales rep brandy take photos of the zip tied driver rear fender that was new and also inquired why the hood was out of alignment. To which I was told they had so many tows between services that they refused to make a claim of the damage I reported.... in October the car stalled out on a

  inclined hill. I returned to the dealer to which they claim to have test drove and not noticed any damage. My daughter living in Springfield il called and stated the car shifted hard put of park on her driveway and then popped into drive. I called Dean team and spoke to brandy who advised to take to a shop close to her since driving to St louis or towing two hours was not feasible. I was also informed at the last pick up that I had a 12000 mi or 12 mos warranty on the transmission.  The ford dealership in decatur il determined the transmission in fact is losing reverse and needs a fly wheel and torque converter. I called brandy who stated to take a photo of the odometer reading and text her. She then called me and stated it was a used transmission and had only a 90 day warranty... my daughter called service dept to have the diagnostic at ford dealer paid to which they stated the car had a 60 day warranty and wouldn't pay... this is an ongoing issue that hasn't been resolved after months without a car and several issues after the fact. It is a car that was faulty from the sale and now they refuse to stand behind the car or to refund.
  
  Sincerely,
  
  ****** *******

  

  Business response

  03/10/2023

  Ms. ******* visited her sales woman, ****** ******* on Wednesday and this issue has been resolved.

  Customer response

  03/10/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  No resolve was made. Only an offer to finance another vehicle with a cosigner and more money down. No offer to fix or replace parts or the subpar work completed. Essentially told to accept the higher price than quoted. Accept the damage while in their possession that was refused to be addressed when notified.  Several repeated trips and different answers all ending in accept the lemon they've given me. Completely unprofessional service department not surprised that the gm Colin had a similar attitude. 28 yrs running a business and he doesn't deal with customers. I was a mere number to them they didn't care that they were leaving customers with large repair bills and even suggested voluntary repo and bankruptcy. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my 2022 VW Taos off the showroom floor mid September of 2022. Mid December my husband hit a bump on the highway which caused a flat. We pulled over immediately and changed it to the donut tire. I took it to the dealership and was told the tire couldn't be repaired and the rim was also damaged. Thinking it was covered under the service warranty, I found out it was not and it was only covered under a tire warranty that I wasn't aware of. They could both be ordered and the tire would be in within 3 days, but the rim was on a national back order and they did not have any time frame as to how long it would take. I was told to continue to ride on the spare. About 2 and a half weeks of riding on the donut I started to feel like it was unsafe so I called the dealership. I asked if they would be able to tell if the donut was still good because the tire pressure light was on when I first put it on because of the size of it and sensor. I was told they can take a look at it, but I should only be on it for a few days. Later that day as I was leaving work I felt like the spare was wobbling so I pulled over to see the donut was flat. I sat for 5 hours in my car waiting on a tow truck. Had it towed to the dealership to see what could be done. I told the service department that donut is a waste of money if I have no idea when the rim will be in. I'll just be riding on a spare too long again. The situation is not covered to get a loaner. It's now been a month and still no info as to when the rim will be in. I was offered a loaner tire that I would have to pay $200 if it is returned damaged and they would keep it. I asked if I could get something in writing explaining what kind of damage would cause me to have to pay $200 and let me talk it over with my husband. He called back and said the offer is no longer on the table because I took to long. They ant me to pay $280 for a tire, $350 for a rim around $200 for another donut. I'm forced to be without a car until further notice and pay a car note and insurance.

  

  Business response

  01/16/2023

  Several people within our dealership tried to come up with a solution for Ms. *****, however, she had unrealistic expectations.

  Customer response

  01/25/2023

  Complaint: ********
  
  I am rejecting this response because: Nothing was offered to compensate me for the inconvenience of not being able to get my car fixed in a timely fashion. On top of the delay in parts, my rim came in unexpectedly 1/16/23 which was MLK Day.I was off MLK day so if the tire had been ordered that would’ve been the perfect day to pick it up. I had to get a ride and rush up there 2 days later when they finally got it done. I was told in December the tire was ordered and came in. I was then told when the rim came in that the tire hadn’t been ordered like I was originally told. Someone forgot. I was forced to wait another 2 days for the tire. My questions was why weren’t they ordered at the same time? What sense does it make to order one part and not the other when you need both. Tire finally came in and was told it was missing bolts or something so they were charging me for those too which was about $2 a piece. You would think that they could give those to me for all the trouble. After reaching out to my husband he confirmed the pieces were on the spare which they had. You would think they would check the spare. I then ended up paying for the tire, rim and a new spare since the one that came with the car was damaged from riding on it for 3 weeks. 
  
  Sincerely,
  
  ******* *****

  

  Business response

  02/01/2023

  We ordered parts as soon as they were needed. We didn't know we had to order the spare tire until the spare tire was damaged. We do not have control over the fact that VW of America (the manufacturer) was unable to supply us her tires in a timely fashion. Parts come in when they are available. We went out of our way to supply Ms. ***** with a brand new tire and wheel that she could drive on instead of using her spare but she did not want to do that. With all of this being said, we do not feel like we owe Ms. ***** any kind of compensation because of the damage that she did to her own tires.

  Customer response

  02/02/2023

  Complaint: ********
  
  I am rejecting this response because:My spare tire isn’t the tire that needed to be order. The actual replacement tire was not ordered until 1/16/23, but I was told it was ordered 12/22/22 when I first went in to have my tire looked at. I was told the tire and rim were both ordered 12/22/22 and the rim was on a National back order, but the tire would be in within a couple of days. When I received the call 1/16/23 that my rim had arrived unexpectedly because they didn’t receive any communication that it would be in that day, the guy I spoke with told me he needed to order the tire. So why was my tire ordered 1/16? Why order a rim in December if both are needed?  Because the guy forgot which he admitted. The spare tire being ordered was not what delayed me picking up my car, it was the actual tire that needed to go with the new rim. Also, the loaner tire option I was offered was taken away after I asked if I could get something in writing stating the damage that would cause me to have to pay for it so I had a clear understanding of what damage would cause me to have to pay for it. The spare tire was something I ordered just to have a new spare tire in my trunk. That’s the reason I didn’t want it put on my car because I didn’t want to drive on it. So the spare tire being ordered had nothing to do with my new tire being ordered 1/16/23 instead of 12/22/22. I would think that if they failed to order my tire in December with the rim and delayed me getting my car an extra 2 days there would be more than just an I’m sorry.  
  
  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took my car in for service. I had a coupon for 10% off any service. I received the bill, I noticed the coupon was not taken off. I called them and they told they would refund it to me. They haven&#**;t refunded it yet.

  

  Business response

  11/29/2022

  Our customer service manager, *******, reached out to ****************** and immediately issued a check request for the 10% refund. We apologize for the inconvenience that this caused ******************!

  Customer response

  12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle to them last year to get a radiator flush and fill per their recommendation. As the winter progressed last year, the heat was not heating my interior. It wasn't heating it at all. The longer I drove I noticed it was not heating up the interior. I took it to the dealership and they told me it was a heater coil. They did a diagnostic to make sure it was not the damper or the control module. They said it was not an electronic issues. They changed the heater coil and told me it was under warranty. They told me this before they put it in. They told me this was included under the warranty since I purchased the ** radiator flush kit. The service advisor called me a couple of days later and they said that ** was not covered. They said they sent reading from the vents. The heater coil was damaged. I never seen any exclusions to their warranty.

  Customer response

  10/27/2022

  This company reached out to me and confirmed they reached out to the warranty company and was able to get the issues approved.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of transaction September 8, 2022. Purchased a 2017 Bentley Bentagya for the amount of $139,054.00. Upon receiving a Registration and State Taxes owed on the vehicle, there was a discrepancy of $1,214.50 of which I had to pay to complete the registration here in Minnesota. The Dealership was notified of this error and refuses to address it

  

  Business response

  10/21/2022

  We use a third party company to compute sales tax for any deals outside of Missouri.  We provide the information as it is received by us and let the customer know that it is a third party providing the tax amount.  Rarely we might over collect money but in those cases we reimburse the customer.  On the opposite end, if we under collect the customer is responsible for the difference.  It is the individual’s responsibility to make sure their taxes are paid.
  
  Our online listing photo’s only show one key and the customer was told the vehicle only had key. 
  
  As for the ash trays and owner’s manual they did not come with the vehicle.  Being a pre-owned vehicle it is very common to not have accessories. 

  Customer response

  11/07/2022

  The sales tax was already included in the $139,054.00 amount.  It is on the contract if they look at it.  They were supposed to send the state of Minnesota a check for the sales tax.  They made a mistake and told me they would send me the check to pay the state.  When I got to the DMV, the agent told me I owed an additional $1240.  I would have never purchased the vehicle if there was an additional $1240 involved.  Now Dean Team is refusing to do anything about it. 

  

  Business response

  11/09/2022

  *** *******
  
  We maintain and would maintain in the court of law that we have done nothing wrong in this matter.  However, in an effort to put this matter to rest we are willing to write you a check for the difference in the dollar amounts you presented in your email.  If you are willing to settle this matter we will send you a check in the amount of $1,164.  Please let me know if this is satisfactory to you. 

  Customer response

  02/22/2023

  I signed a purchase order contract for $139,000 that included vehicle registration and sales tax to the ******************.  They said the total amount I would owe is $139,000, that is the purchase order I signed with the dealership.  It was $1261 short when I went to pay the sales tax on the car.  Part of my complaint was that it was missing a couple things, I ended up buying the parts that were missing.  

  Customer response

  02/22/2023

  I would be willing to accept the check from the business.  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a ********** ID4 from the Ballwin dealership. I was told it would come with a remaining 2.5 years of free charging at select EV chargers. The sales rep who was actually the only good part of this business was not aware that it was non transferable. He even wrote the 6 digit code down which he said would be good to use at these stations. Well after talking with multiple people and searching for hours it finally says on the ** website its not transferable. I signed no documentation that states that and I want a settlement that is of 70% equal value of what that would of been. Figuring 1 charge per week at a quick charger. 82kvw x **** x 130 months or 2.5 years = $4583.50. 70% of that is acceptable because no one will charge once a week so I think that this is fair and 70% is $3,208.00. That can be paid in a lump sum or they can provide that over the course of 130 months to a reloadable **** gift card. If that is not doable then I would accept $3,208.00 is vehicle accessories. Full resale price must be disclosed either by website or verified by **.

  

  Business response

  07/25/2022

  Our General Manager spoke with **************** and **** Team has agreed to send a payment of $500 in goodwill. **************** agreed to this payment.

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was nice to actually get a call back regarding the issue. Although it ultimately wasnt what I was looking for the customer service and the payment of $500.00 to try and make it right is acceptable by me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a $50,000 GMC Denali from them 9 days ago. I drove the truck for 20 minutes then I noticed the rear end was dragging. I took it back to them and the mechanic says the whole back end of the tow system needs replacing. There are sensors that need replacing also. They gave me a loaner that is smaller than my vehicle. They said it will take 2 months for the parts to come in for them to fix the truck. I told them I wanted to back out the deal and they refused. GMC said that it was a safety hazard for me to have driven off the lot. This truck should not have been sold in that condition.

  Customer response

  05/16/2022

   Everything was resolved and they took care of me with excellent service. Complaint number is ********. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩