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Business Profile

Collections Agencies

Direct Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Direct Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Recovery Services LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/3/2024, I was texted on my cell phone from this company telling me to call them back. I received a robocall from this caller stating a different number from the text. I was unable to capture all the numbers from the call. But decided to call the number from the text ************.I talked to ******* and she was rude saying it was a payday loan from Advance America and they were the resolution company. I asked for proof and she stated I can't give you that. I asked for the number of the company and she told me to look it up. The ten said it is your loan and you will have to pay or go to court. I was asking her questions and she was extremely rude. I hung up and called back the next rep said it was a payday loan that was $500 from 2018 and now it was $1,32.79. I asked how can I dispute it and she said that they sent you letters and that you never responded. I stated that I never received any information sent to my mailing address. I never had a payday loan in 2018. I was trying to get a house, so why would I take out any payday loan?

    • Initial Complaint

      Date:01/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call and voicemail from direct recovery solutions phone number ************ which came as spam voicemail with YouMail and for me to call before it goes to escalation department I dont know where this debt is from I did not talk to them but said to call ************

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Direct Recovery Solutions called about a debt that they couldnt provide details on when asked. They managed to have the last 4 of my ssn and mention a cash advance. I told ******* I owe no one anything and have no idea what you are talking about. I also asked to not be called and send any correspondence in the mail that you claim I owe. ******* says its already in collections, no further details given. I was hung up on at that point. I called back multiple times trying to get answers and reps would answer then hang up on me when asked what is going on. The number they called me from was ************. They asked me to call a different number of ************.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past two weeks, Ive been receiving threatening and harassing calls from Direct Recovery stating that I needed to call them back before they escalate matters. They didnt even disclose what the debt is or how much. I believe it is a scam.

    • Initial Complaint

      Date:11/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from this company late afternoon on Friday, 11/3/23, telling me that I had a debt that had gone into collection with them and this was my last chance to settle it before they would send it to litigation. The creditor was Advanced America. I have never taken out a loan from Advanced America or anything like it, and never received any correspondence from Direct Recovery Services though they claim to have sent letters. When I asked the caller to provide documentation, because if the loan does exist it would be a case of identity fraud that I would need to resolve, she insisted she was not able to provide documentation. She said I could pay $199 to have it classified as fraud and closed, or $289 to settle the debt, and I needed to decide by the end of the business day or it would be sent to litigation.At this point it seemed clear to me that the phone call itself was fraudulent, but I asked if I could research the situation and call her back. I did so and called back a short while later to insist again that her company provide documentation. She insisted this was impossible, and informed me she was advancing my case to litigation.I have checked my credit reports and I they show no record of this loan having been taken out in my name, and nothing in collection. If this actually was Direct Recovery Services, they acted as if they were fraudulent, and I would like the situation resolved and my case closed.

    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company claims that they are no longer a debt collection agency, however I have received just today 3 calls with them saying they are about to ruin my credit by turning this over to the credit bureaus as well as claiming they are sending a process server out to serve me papers from a 10 year old payday loan. I advised them that this account was paid and closed out via all the renewed interest I paid, and lead debt collection is out of the scope of collection seeing that the statue of limitations in ********** is 4 years. The guy then says good luck with the process server and credit reports. These people are sick and it is sad the way they deal with people and try to scare them into paying them money.

    • Initial Complaint

      Date:10/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure if they are trying to reach my husband ****** or me. But I have received 13...yes 13 calls in a 23 hour period. At this point, take me off your list and only contact me through US mail. This is ridiculous. I have never been told of any debt owed and I have no idea who they are.

    • Initial Complaint

      Date:10/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM ALERT Someone has been contacting me, claiming to collect a debt from a payday loan company, Ace Cash Express, which I've never borrowed from. Interestingly, they had the last four digits of my Social Security Number and cited a loan date from 2018. While I did take out a loan from a different payday lender around that time, it was not Ace Cash Express, and I cleared that debt promptly. I was informed that these fraudsters have access to a database containing information on individuals who've previously taken payday loans. They seem to capitalize on the lapse of time to catch people off guard, assuming they won't have the documentation to prove otherwise. To confirm my suspicion, I reached out to the collections department at Ace Cash Express and verified that I have no outstanding debts with themor any other payday loan companies from the area where I used to live. This confirms that this is a scam.

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You cannot contact the company, they do not respond to emails and the phone number does not work.

      Business Response

      Date: 03/22/2023

      Direct Recovery Services is no longer doing business as a collection agency. All of our account inventory has been closed and returned to our client. you should be hearing from them or another agency regarding this matter soon.

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cant contact company, phone number goes to busy and then kicks you out,

    Direct Recovery Services LLC is NOT a BBB Accredited Business.

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