Business ProfileforDirect Recovery Services LLC
Current Alerts For This Business
On July, 22, 2022, the business entered into a Consent Order with the Minnesota Department of Commerce. The Consent Order settles allegations that the business did not abide by the terms of the May 2022 Consent Order signed with MN Dept. of Commerce; has continued to violate the Fair Debt Collection Practices Act and Minn. Stat. 332.37 (12) (2020) by collecting on pay day loans from unlicensed lenders, a violation of 15 U.S. C. 1692e 2(A); their agents have failed to provide disclosures on telephone calls, a violation of U.S.C. 1692e (11). The Order also alleges several of the business's agents are not registered in Minnesota as debt collectors, a violation of Minn. Stat. 332.33 subd. 1 (2020) and that the business was sold to a new owner as of April 15, 2022 and the alleged violations of the May 2022 Consent Order occurred under the previous ownership, who are not involved with the business.
Under terms of the Consent Order, the business agreed to make monthly payments of the stayed portion of the May 2022 Consent Order of $19000 and pay $1000 of a $25000 penalty, with the balance stayed on the condition the business does not further violate any law, rules or orders under the jurisdiction of the Minnesota Department of Commerce. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.
On May 29, 2024, the business was notified of an Order from the Minnesota Department of Commerce. The Order stated that the stayed penalty from a 2020 Consent Order and a 2022 Consent Order, as agreed to by the business, are lifted and the business shall pay both of the civil penalties.
The 2020 Consent Order alleged that the business employed collectors who were allowed to work from home, in locations that were not licensed as locations, a violation of Minn. Stat. 332.33, subd.1 (2028) and the business agreed to pay $1,000.00 of a $19,000.00 fine with the balance stayed. The 2022 Consent Order alleged that the business continued to violate the Fair Debt Collection Practices Act, a violation of Minn. Statute. 332.37 (12) (2020) and the business agreed to: pay the stayed portion of the 2020 fine of $19,000.00; pay $1,000.00 of a $25,000.00 fine with the balance stayed and to revocation of their collection agency license. The business paid the $1,000.00 from 2020 and $1,000.00 from 2022, but did not pay the stayed portion of the 2020 fine. As a result, the full stayed penalties of both Consent Orders are due.
For more details go to the below link.
Additional business information
On May 20, 2022, the business entered into a Consent Order with the Minnesota Department of Commerce. The Consent Order settles allegations that the business employed collectors who were allow to work from home locations that were not licensed, in violation of Minn. Stat. 332.33, subd. 1 (2018) and comingled money collected for customer with agency operating funds, a violation of Minn. Stat. 332.37 (10) (2018). Under terms of the Consent Order, the business agreed to a civil penalty; paying $1000, with the balance of $19000 stayed on the condition the business complies with laws, rules or orders under the responsibility of the Minnesota Department of Commerce. The business also shall pay investigation costs of $1329.22. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- PO Box 14, Two Harbors, MN 55616-0014
- BBB File Opened:
- 1/21/2015
- Years in Business:
- 12
- Business Started:
- 4/17/2012
- Business Started Locally:
- 12/2/2015
- Business Incorporated:
- 12/2/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Nancy Parks, Director of Administration
- Mr. Don Cornelius, Chief Executive Officer
- Contact Information
Principal
- Nancy Parks, Director of Administration
- Mr. Don Cornelius, Chief Executive Officer
Customer Contact
- Nancy Parks, Director of Administration
- Mr. Don Cornelius, Chief Executive Officer
- Additional Contact Information
Fax Numbers
- (718) 873-9319Primary Fax
Phone Numbers
- (218) 249-0445Other Phone
- (855) 269-9628Other Phone
- (718) 873-9319
Customer Complaints
93 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
31 Customer Reviews
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Most Recent Customer Review
Casey B
01/03/2024
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