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Business Profile

Sporting Goods Retail

The Sportsman's Guide

This business is NOT BBB Accredited.

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Reviews

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  • Review fromKeith Y

    Date: 03/12/2025

    1 star
    Sportsman's Guide has had an issue with their accounting system. Watch out for their returns. It is not as easy at it seems and they will come back at you two months later claiming that they never got paid for items ordered. Their customer service is hard to get a hold of and when you do speak to a representative they will not take ownership of the error and they will talk over you and get rude when you attempt to counter their claims. Because of their error I now have to show proof, to them, that I have actually paid for the item. Not that they have to show proof that I didn't pay. They refunded my money for the two of three items that I returned but now, two months later, they claim they were never paid for the original purchase and now expect me to pay them twice. This is a bad situation with their accounting and the customer service is rude and ungrateful for my long membership. Going forward I have already cancelled my membership renewal and I will no longer do business with them. And I will make known to anyone that may consider doing business with them of the potential trap to your finances and credit report. This has been handled so poorly by Sportsman's Guide and they continue to be unapologetic and difficult. Good riddance to rubbish.
  • Review fromJennie K

    Date: 01/13/2024

    1 star
    I cancelled my order for this within one hour of the purchase on amazon but was sent the product anyways. Now the company wants $25 to return it. This is pathetic and I want to return it for free.
  • Review fromray k

    Date: 12/18/2023

    1 star
    **************** *****. Chat was ended by them when i was trying to resolved an order that was canciled do to a ffl dealer had on thier list was not updated. They canciled the intire order, that was to ship to me. if it was a phone conversation, it the same as a hang up.
  • Review fromJake G

    Date: 10/26/2023

    1 star
    FYI. I have been screwed on every order by these guys. They will ship even if items are missing or not available. No courtesy calls. They will also raise the price on what you agreed to pay when you pressed pay now then ship the second after. Latest complaint and big liability for them. ************** Surplus ProTech IMPAC C1 ICW Type III Special Threat Plate, New - Online says 3+ and multicurved. The receipt and bag says 3a. Actual item is not curved. I called CS, but both numbers were not connected. I had the old number saved and reached **** of Customer Compliance for SG swears that this is 3a, and insists so. She interrupts insisting that this is NIJ 3a and cites off the section of NIJ compliance. When told that 3+ and 3a are different, **** blurts out that "They are the same." When told of the difference, she tells me to just return the product. I replied that is the problem with SG. They always tell you to just return it. SG is like a bad girlfriend. I was even conned into paying for membership with this BS company. Also, description said new. NOT new. Beat up edges. They even cut off the description that is on every ballistics item sold. How can we know what these plates really are? They do not understand or care of the huge liability they have created. If I get shot on the job, im suing these MFers. I have everything locked down.
  • Review fromMichael B

    Date: 02/22/2023

    2 stars
    I was going to place an order until I noticed I was being charged **** for fuel surcharge on my order! WHY would they be charging a fuel surcharge when fed ex picks up and delivers the items.Then a shipping tax!! What in the world.Called customer service for some lady to tell me fuel prices are high. AND?? Your not using any fuel.Your products are delivered to you and picked up and shipped.
  • Review fromBrendon T

    Date: 01/26/2023

    5 stars
    Reviews seem to be shaky throughout covid times. I have recently ordered a variety of ammo that was all in stock. It came very quickly and was as described. I also ordered an optic recently and it shipped out next day. Prices are very good and I have had nothing but good service from sportsman guide.
  • Review fromMarco G

    Date: 01/22/2023

    1 star
    They advertise the Irish setter wing shooter st boot for ****** **** afte a bunch of made up fees for 184 with tax and shipping, an hour later I check the email confirmation and it says ****** plus fees and taxes ******, then after the boots got ship I got charged for the difference, this website is not honest with prices, do not do business with them you'll regret it
  • Review fromMichelle M

    Date: 01/04/2023

    1 star
    I placed an order on December 16th for a gift certificate for my dad for Christmas. Today is January 4th and I still have not received it. The money came out of my bank account on December 16th. I have called the company many times. They said the mail was slow this time of year. I will not do business with this company again.

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