Complaints

This profile includes complaints for The Sportsman's Guide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Sportsman's Guide

  411 Farwell Ave South Saint Paul, MN 55075-2464

• 

  The Sportsman's Guide

  PO Box 239 South St Paul, MN 55075-0239

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made order on 6/23/25 @ 1015AM and paid extra for overnight shipping. Order held up first day due to my own error but reached out the next morning to verify and was told order would ship that day. Waited until 6ishpm 6/24/25 and was informed they have a new warehouse in ******* and that it is running behind. Informed supervisor that is an issue as it was not stated anywhere at all during checkout procedure and that i had paid extra for rushed services. Still getting the run around this morning after asking for confirmation that the warehouse was reached out to. Not one item has been shipped period and still being charged extra. Next step is filing complaint with ***************************** so they can audit why i paid extra and each day im being lead around.

  Business Response

  Date: 06/27/2025

  Mr. ************,

  Thank you for taking the time to discuss your situation.  Glad we came to a resolution.

  Regards,

  Ted 

  Customer Answer

  Date: 06/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sportsmans Guide went above and beyond to remedy the issue and updated their procedures to prevent these future problems arising. 

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $59.99 out of nowhere in 2025 for a ************ membership after ordering one item and explicitly opting out of the membership. I was not charged for this membership in 2024 and I did not save my payment information to Sportsman's Guide. Somehow Sportsman's Guide retained my payment information and charged me $59.99 more than one year later with no notice or notification that I was to be charged, with no agreement from me to be a part of the membership. My order history on ** claims that I purchased this membership in 2024, but I explicitly opted out and my credit card statements have no such charge in 2024.Not only is the practice of hiding a membership signup shady, they disregarded my decision to not join the membership, they disregarded my choice to not save my payment info and they decided to sign me up and charge me without any advance notice. When attempting to cancel the membership online, the "Cancel" button does not function (regardless of the browser used).While I have already contacted SG Live Chat to refund the membership and cancel, I have no way of knowing whether or not they will decide to charge me sometime again in the future without my consent using credit card information I did not agree to have saved. When I asked the Chat agent to remove my information, they simply said I won't be charged again unless I sign up. I will await to see the refund and would urge the business to remove my payment information as I did not agree for it to be stored or charged.

  Business Response

  Date: 05/06/2025

  Mr. ******,

  We have a pending refund in the amount of $59.99 that will be refunded back to your **** Card.  I can also confirm that you will not be auto renewed next year. 

  Regards,

  Ted 

  Customer Experience 

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because:
  
  The response does not satisfy my questions regarding why my payment information was retained without my permission and still leaves open the possibility of a possible charge after next year (as this is what happened to cause my original complaint). Will *********** Guide remove record of my payment information and guarantee that I will not be charged in any future year, or will I need to have my bank issue a new payment card to invalidate the previous?

  Business Response

  Date: 05/07/2025

  Mr. ******,

  When you had originally purchased the 90 day membership you agreed to the terms and conditions.  The terms and conditions can be found here:  *******************************************************************************************************

  I can guarantee you that we will not auto-renewal you in the coming years.  

  If you have any additional questions please let me know.

  Regards,

  Ted 

  Customer Experience

   

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/31/25 I was charged $59.99 for no reason. I ordered from this company many years ago and this might be a subscription that I didn't ask for?

  Business Response

  Date: 03/31/2025

  Hi Mrs. ******************** for taking my call today.  To recap, I have cancelled the membership of $59.99, and refunding the credit card that we charged.  

  This will not happen in the future.  

  Regards,

  ***

  Customer Experience 

  Customer Answer

  Date: 03/31/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an one day delivery order on Mar 7. Although it said the expected date of delivery was 3/10 while completing my order I still placed the order knowing that I could still receive my shipment before I flied to ********* on 3/11 morning but it never showed up on this date. I called up SG customer service and I was told the fact that I placed my order late on 3/7 and Sat and Sunday were not considered as business days SG did successfully make the 2 day delivery on time between 3/10 and 3/11. If this was SG's way of interpreting what one day or overnight delivery meant please let me and all the customers know before hand so that we could decide if we still wanted to complete the order. It was hard to understand how an overnight delivery could mean a 5-day delivery! And SG free delivery for members is 3-7 days. **'s condolence gesture of refunding me the one day delivery fees of $20 could not subdue my upset with this mishandling of my one day shipment because its contents were meant to be the gifts for my friends and relatives in *********. Another complaint was more than one week ago I asked for a free postage label so that I could return the very used US military shovel when I clearly ordered a like new one. And when I departed on 3/11 I still have not received it by mail as promised. Another item I wanted to return was the French new military duffel bag the inside of which was sticky and smelly. It was hardly imagine any people would put anything inside this bag.

  Business Response

  Date: 03/26/2025

  Mr. **,

  We did miss the delivery date on the order you placed March 7th.  Next day air should have delivered your package on the upcoming Monday.  

  Tracking your shipment, I did not see a reason what caused the delay so I have no additional information to give you.  

  As for the shovel and duffle bag, you will see a refund back to our credit card for those two items.

  Regards,

  Ted 

  Customer Experience 

  Customer Answer

  Date: 04/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was 11/29/2024 and received it on Dec 4, 2024. This is the worst case of ***************** Not the same person works on it as emailing back and forth. Makes a promise of partial refund, which would be half, since we received damaged product. We took some pictures of dents and scratches along with the best we could on the warped pieces and the pans were warped too along with photos we couldn't take on the inside. They keep claiming they aren't getting the photos, never get me a manager, and now are not following through with the offer of partial refund. Then tell me to contact the manufacturer for replacement parts that the company sent damaged. Now that makes no sense. I will be reporting this company to every outlet possible unless they follow through with their promise. I paid for brand new with no physical damages. That is how I should receive it and by chance I don't which I didn't they should follow through with their promise. Now I just received an email for a measly $25.00 are you kidding me for all those damages? I recommend management to discuss with employees when a manger is requested to get one as the customer requests and to follow through with your promise. I do have copies of all emails.

  Business Response

  Date: 12/16/2024

  Hi ******,

  Thank you for taking the time to speak to me and work through your situation.

  Regards,

  ***

  Customer Experience 

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a crooked company that tries all possible tricks to avoid returns and refunds.1. Placed an order but received only a part of it as some items "magically" became unavailable 2. Few items (HQ ISSUE) had been not as described, much larger in size. 3. Contacted them and requested a return. They tried to charge me for it despite clearly stated in the return policy "Free Return shipping on Sportsmans Guide branded merchandise (Guide Gear, HQ ISSUE, CASTLECREEK, HuntRite, *********)"4. Eventually, they agreed to waive the return shipping and provided a label 5. Upon receiving the bad merchandise back they did NOT refund 6. When contacted again, they said it was due to a "system error" and promised to issue a refund within 48 hours 7. Certainly, they never did 8. When contacted third time they refused to refund claiming some coupon had been used. Bottom line. A dishonest seller, falsely advertising free returns and promises without any fulfilment

  Business Response

  Date: 12/11/2024

  Hi ****,

  We see that a chargeback was filed on this order and as a result we requested that the chargeback stand without disputing it.

  Regards,

  ***

  Customer Experience 

• Initial Complaint

  Date:10/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ammo cans. They send ammo cans that are covered in rust, busted seals, and heavily damaged. When trying to get a refund they will not refund in total. Website clearly states ammo cans are in working order and good seals. Photos also show ammo cans in good order, not covered in rust and broken like I received.

  Business Response

  Date: 10/25/2024

  Mr. ******,

  We are in the process of refunding you the $102.70 back to your **** Card.  You can expect to receive that within ***** business hours.  

  Regards,

  ***

  Customer Experience 

• Initial Complaint

  Date:10/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order never made it to my house and sportsmans guide refuses to give me a refund.

  Business Response

  Date: 10/11/2024

  Mr. *****,

  I see you contacted us on 10/1 and then again on 10/09 as instructed to.  We would typically wait for a claim to be filed with ****** you situation is a little different being there has been zero movement.  We are in the process of refunding you for the full amount of the order.  That refund will go back to the original card on the order.  You can expect to see that refund within ***** business hours.

  Regards,

  ***

  Customer Experience 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sportsman's Guide is a bunch of thieves. They continued charging me annually for years for a "buyer's club" membership that was cancelled. Every time I logged into my account it said the account was cancelled but they kept charging it. For six years only thing I "bought" from them was the cancelled membership they kept fraudulently charging. I had to close my credit card account to get it to stop.I called SG and they had my login associated with a different account number I couldn't even log into to access. It was this hidden account that they kept renewing.Notice that I'm not the only person to complain about this exact business practice. It's fraud, they're fraudsters, and I wish someone would hold them criminally liable for it.

  Business Response

  Date: 10/03/2024

  Mr. Knight,

  We are happy to review your complaint, we were unsuccessful finding an account using your last name, zip code, email address and phone number.  Will you please provide us with an account number, or a a zip code that matches to your name and information?  

  Regards

  Ted 

  Customer Experience 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some things from Sportsman's guide a few years ago and they sold me a membership. Last year without permission they automatically billed me for a renewal of the membership without my permission. I was able to call and after a few weeks got my refund. Last year I specifically stated I was not interested in the auto renewal or to be in the club and I expressed my disgust. They did it again this year and I cannot even talk to a person to dispute the charge. When I call I get an automated message and after trying to call a few times now their line states I cannot make the call from the device I am on. They without a doubt are blocking my phone call to dispute the charge. I have contacted my bank and am getting a new debit card number so they cannot do this again. This has to be illegal. I have to wait over a week for my new card so for at least a week I will be without a debit card because of this.

  Business Response

  Date: 06/28/2024

  ****************************,

  On March 24, 2022 you placed an order through our website and signed up for our 3 month *********** starter membership.  As part of the sign up, you agreed to the terms and conditions of that membership.  Which does auto renewal until you initiate the cancelation. 
  

  On June 27, *********************************************************** 2023 to have the membership cancelled and you received a refund after 10 days.  I am not able to confirm that you received a refund in 2023 for the membership fee, as you mentioned you did in the phone conversation. We also did inform you that we are refunding both $59.99 back to the original card used on the order. 
  

  Regards,
  Customer Experience