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Business Profile

Auto Services

Auto Approve, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Auto Approve, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working on refinancing my car for 2 months with Auto Approve. I always have a hard time even connecting with my loan officer- no calls or texts or emails back after weeks of waiting for responses.This company has made me and my co-borrower have 2 hard inquiries on our credit because of taking so long and I do not want to do a 3rd hard inquiry for both of us because of yet another month spent not doing the paperwork.Also my car is facing repossession if this paperwork does not get finalized.My job needs me to have good credit in order to not be terminated and the security department again has been waiting 2 months for me to get my car's refinance paperwork from Auto Approve.

      Business Response

      Date: 08/29/2022

      We are so very sorry for the unexpected delays that prompted this complaint. There was, indeed, a period of time when your assigned Loan Consultant (LC) was unexpectedly out of the office but it is our practice to have another LC reach out to you to complete the process. It also appears that there was a period of time when it was not convenient for you and/or the primary borrower to provide certain information and/or documents. That said, we take responsibility for the unexpected delays on our side and are deeply sorry for the inconvenience this has caused you. It is always possible that payments will come due to a previous lender during the refinance process and we let customers know that if a payment is made that results in an overage (after the payoff is received) those funds should be returned to you by your previous lender. This prevents a payment from being reported late during the refinance process. A member of our Management Team has reached out to you and will stay in contact with you until this process has been completed. We will also send a letter to  you that can be submitted to your previous lender asking that any late payment reporting be removed since the delay was based on unexpected delays and was not the result of any action taken, or not taken, by you. We appreciate you continuing to work with Auto Approve to get the refinance completed. Thank you   

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I refinanced my car in January through Auto Approve and the title was never transferred to the new lending company. It is August and I am only finding out about this now because I tried selling the car but there is no title holder in the system. Now I have to wait until Auto Approve gets everything together, sends it to the **** and for it to get processed there then start the whole process again of trying to sell my car and finding a new one.

      Business Response

      Date: 08/22/2022

      We appreciate the opportunity to respond to your concerns.  A senior member of our Titles Team has been in contact with you regarding the unexpected delays in perfecting your new lender's lien. We understand you wish to sell the vehicle and are doing everything we can to help you do so as quickly as possible. We had hoped to be able to stop the title processing with the state so the sale could proceed with the paperwork on hand but we were unable to stop the title order already in process. Your new contact on our Titles Team will keep you up to date on the status of the title and help in any way we can, working with you and the potential buyer, as needed.  Thank you again for brining your concerns to our attention.  

      Customer Answer

      Date: 08/23/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Auto Approve, LLC is BBB Accredited.

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