Customer ReviewsforMinnesota Exteriors, Inc.

My wife and I met with Gary ******* of MEI this past summer. We were very impressed with his knowledge of windows, the different brands, and options available to us. We decided to go with MEI after meeting with Gary and not having the same experience with other companies. This week the windows were installed by the Team of Zach, Charlie, and Mike. These three gentlemen hit it out of the park with their skill sets, speed and professionalism on the job site. I would highly recommend this organization to anyone without pause. Jed and Denise Plymouth Minnesota.

Hello ***, and thank you for the great five star review! It's so wonderful getting to hear about our customers' experiences with our team. We are happy that your project, and hope that you enjoy your new windows for many years to come. Have a safe, happy, and joyous holiday!

One of the worst companies for customer service. Barb B has been nothing but a headache to deal with, no returned emails or calls. MEI did damage to our A/C unit and a lot of damage to our deck and won't own up to the damage. I have been dealing with them to try and get this resolved for over 8 months. To replace our Azek decking it will be around $26,000 to removed the old and put down new and $3500 to replace our A/C unit. They came back with an offer of a $1000. I will be filing a case with the Department of Industry and Labor.

Good morning ****************. On behalf of the team at Minnesota Exteriors, we would like to apologize for the issues and inconveniences that occurred during your project. When we were made aware of the concerns you had about your property, we reached out and have been doing whatever we can to provide a resolution to this matter. *** values our customers and we stand behind our Lifetime Workmanship Warranty. Our goal is always to both meet and exceed the expectations that come with a home exterior remodel project. Our team will continue to stay in contact with you to remedy the items of note. Please dont hesitate to contact our team if you have any additional concerns.

I am still contacting your team with no response from them. I have asked to speak with Barb B's manager and no response. This show me that MEI doesn't value the customer and doesn't stand behind their work. Your response has been nothing but lip service. If you truly cared you would have contacted me by now because you do have my contact and email information.

After receiving quotes from two companies for a new patio door we didn't feel good about them. It was post Covid and everyone was having supply issues. A family member who had a large project done several years ago suggested MEI. I called them and had a rapid response. I can't say enough about MEI and Gary S. who oversaw the project from start to finish. Gary S. kept us informed every step of the way. Gary was very knowledgeable and found us the perfect door. We couldn't be happier and would recommend MEI to anyone. Vaughn V.

Good morning ******! Thank you so much for the great five star review. We are so happy to hear that you are loving your new door. On behalf of **** and our team, we appreciate your business and support, and thank you for the recommendation! We hope you have a fantastic rest of your day.

Minnesota *************************** to work with! We had them do a complete exterior remodeling of our **** home. Top to bottom; roofing, gutters, fascia/soffits, siding, and beautiful stone. We cannot say enough from beginning to end, how **** and *** worked with ** step by step! Quick answers to questions and ease of last minute changes! We love our beautiful new home and our neighbors can't stop complementing the finished look! Thank you ***, highest recommendation!

Good morning Lisa! Thank you for the five star review. Your business is greatly appreciated, and it is wonderful to hear that your remodel project turned out so well! On behalf of Gary, Tom, and the team at MEI, thank you for choosing us for your exterior home remodel. We look forward to working with you on any future projects you might have!

After having a great experience with this company 6 years ago, we expected the same great experience. Sadly we didn’t, after having a new patio door replaced with a faulty screen door, I was told someone would contact me to get it fix. A month went by no one contacted me or cared. Called several times, no one got back to me. Was told they contacted the manufacturer, that was never done. Was told the inspection would be scheduled, that was never done. 7 months later I still have not received my replacement screen door. So very disappointed with customer service, communication, and lack of ability to stand behind a service and product they install. 6 years ago I would have recommended them, today I wouldn’t.

Good afternoon, *********. The team at Minnesota Exteriors would like to apologize for the complications that occurred during your patio door project. As soon as we learned that there was an issue with the screen on your door, we contacted the manufacturer, as they are qualified to inspect and assess any problems with their products. We contacted you after requesting a service call with the company, and assured you that we would monitor that service request until it went through. Unfortunately, though our team reached out to the manufacturer repeatedly, it did take longer to hear back from them than is expected, and we apologize for that. Once the company answered our request, we learned that a new screen was on order and would be shipping within a week. There was a miscommunication on our end regarding the closing of your permit and the install of your new screen door; it was believed that your door had in fact been installed and your job was complete. Upon contacting the manufacturer to confirm the installation, we learned that was not true, and we unfortunately had to place another order for a new screen door. We contacted you to let you know the estimated time of arrival for the order, and that we were very sorry for all of the confusion. We do apologize sincerely for any miscommunication, and for the delay in this project. Minnesota Exteriors does stand behind our services, our products, and our workmanship. And, we strive to meet and exceed the expectations of all of our customers. Please let us know if you have any questions; we will let you know the moment your new screen door arrives, and will get installed for you as soon as possible. We thank you for your business.

I would not recommend MEI. I had hail damage and they replaced my roof. However, the roof was leaking 2 months after it was replaced because there was a pre-existing problem on the roof that MEI did not fix because they firmly believe that their job is not to fix anything, but to just replace the shingles. Definitely not my expectation for what a roofer should do.

Good morning ******. On behalf of our Minnesota Exteriors team, I would like to apologize for any issues that occurred after your roof installation. I understand that we replaced your roof and some months after, you noticed that there was a leak. When our field supervisor visited your home to address this concern, it was noted that due to the weather, your roof had built up some ice dams. Our team let you know that removal of the ice dams would correct the issue, and you had someone out to carry out that service for you. Upon completion of the ice dam removal, it was noted that there was a small gap in the saddle on your roof, and this would need to be fixed. We apologize for not seeing this during our first inspection of your roof. Our service team has since been out to your home and corrected this issue. We thank you for choosing **** please dont hesitate to reach out to our team if you have any other questions or concerns. We are committed to meeting and exceeding our customers expectations.

Response from *** is not correct. When the ***** supervisor came out (on 2/14), the ice dam was already gone. I have videos and proof of payment to the ice dam removal company (another roofer) to prove the timing of all of this, the ice dam was removed on 2/12. The *** ***** supervisor did not go on the roof (there was no ice and very little snow on it because the ice dam remover had steamed all of it away - I have videos), literally told me that the roof is perfect (even though it had not yet been inspected and was clearly leaking), that some roofs they replace will leak, and that he is done talking to me. I was shocked by his refusal to even investigate what was causing the leak, so I told him my next step was to write a review to warn others - which is where this BBB review came in. The only reason there was any further follow up from *** after that is because the next day I had called the city inspector, and he called *** on my behalf. *** then come out and told me that they had put a temporary fix in. Hoping that the temporary fix will be replaced with a permanent fix at some point - although per their response they seem to think that the issue is fixed! FYI: the leak was quite substantial - filling multiple 5-gallon buckets in the matter of 24 hours.

Through the help of our salesman Troy D********, we recently had two free inspections of our soffit and attic, because of unusual snow and icicle conditions. This was excellent follow-up service after having a new MEI roof put on the house in 2021. We are impressed with the customer service and reliability of MEI. Special thanks to Troy and the men who came out to the house.

Good morning Virginia, and thank you for the great five star review! We are so happy to hear that our team was able to help you with your snow and ice situation. We greatly appreciate your business, and look forward to working with you on any future remodel projects you may have. Have a wonderful day!

MEI was the first company out of 4, I received quotes from, that did not pressure me into signing a contract for windows that day. Instead, Gary, my salesman, gave me the information I needed and answered all questions I had. Gary also made some last-minute change requests for me which was great. The windows were installed in January, right when we had mounds of snow everywhere. The 4- person crew installed all 16 windows without any issues, despite the weather conditions. The way the entire crew, Joe, Charlie, Mike and Zach worked together so efficiently and skillfully gave me a great deal of confidence in knowing my windows were being installed using the best methods. The speed and attention to detail was amazing. Thank you, MEI, for making this a wonderful experience.

Good afternoon Maureen, and thank you so much for the wonderful five star review. We are pleased to hear that your experience was so positive, working with Minnesota Exteriors. On behalf of everyone that worked on your project, and the team here at MEI, we greatly appreciate your business and thank you for your support. We hope you enjoy all of your new windows! We look forward to working with you again on any exterior home remodel projects you may have in the future.