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            Business ProfileGrown Brilliance

            Jewelry Stores
            BBB accredited business

            Contact Information

            4900 Highway 169 N Ste 307

            New Hope, MN 55428-4019

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            Email this Business
            (763) 762-8701

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            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 3/17/2023

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            4900 Highway 169 N Ste 307, New Hope, MN 55428-4019
            Email this Business
            BBB File Opened:
            3/13/2023
            Years in Business:
            2
            Business Started:
            4/19/2022
            Accredited Since:
            3/17/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Grown Brilliance LLC
            Business Management
            • Tom Bergen, Operations Manager
            Contact Information

            Principal

            • Tom Bergen, Operations Manager

            Customer Contact

            • Tom Bergen, Operations Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Order number #***** I emailed the customer service and also call their contact center they stated that although will be ordered canceled and ask us for the reason for cancellation now they are lying to us and refuse the cancel of this order l don't trust this company that's horrible they never shipped item but they refuse the cancel but we will be refuse the delivery due to they are not to trusted company and bad customer service Kind regards ********************
            Read More
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Daniel E

            02/06/2024

            I had a fantastic experience with Grown Brilliance. The ring arrived on time and had better quality than the guaranteed stone (VVS1 instead of the VVS2 shown). Was able to propose and wow the in-laws, altogether it is what I bought and asked for. It also came with the promised IGI documentation.

            Grown Brilliance Response

            02/08/2024

            Thank you for your positive review, ******. We are delighted to hear that your proposal was a big success! We look forward to serving you again in the future.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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