Customer ReviewsforDrive Appeal

Mike was awesome with helping me find the right vehicle! Drive Appeal Bloomington is the REAL DEAL! Upfront, and honest. I will be back! Already sent my sister to talk to Mike. Thanks!!!!!!!!

Bought a Yukon from Mike at drive appeal 2 weeks ago. On way home check engine light comes on I text him he says don’t worry it’s got good warranty the 3 thousand miles or 3 months through Allstate is great. Took to shop and the side detection system failed, no coolant for the AC , and 4 injectors out. I paid 28000 for a car I can’t drive. I called Mike asking for the owner’s information and he hangs up on me. Not a good guy or dealership to deal with. DONT BUY FROM THEM

Vehicle purchased 12/10/22 with a warranty - mechanical breakdown within 92 days - claims for repair DENIED warranty does not cover pre-existing conditions - Drive Appeal does not acknowledge any wrong doing selling a vehicle that within 90 days of purchase is determined that at my expense the problem was pre-existing - that was done prior to the sale of the vehicle to me on 12/10/22 - Warranty is no good for any coverage so that was 3, 500 waste of money and now will have no option but to pay the 5,000 I do not have - There is no recourse or help for people that purchase vehicles with problems - I am stuck with a vehicle that does not run creates a hardship to get to work to pay for that vehicle - just want to make sure everyone is aware before purchasing this company does not stand by their products

I bought a 2014 Ram in January of 2022, 9 months later I started have problems with what I thought was my front left hub. After brining it to my local auto shop they told me it was not the hub but the transfer case, do to the difference in the size of my tires. When I bought the truck they told me they put new tires on it, they only put new tires on the back and didnt even bother to match them by make. There was almost an inch difference in size of the tires from front to the back, I purchased new tires and that fixed the problem. When I contact Drive Appeal about it they said they would contact to Auto place I brought it to, they never did, they also have not called me back after calling and texting them several times.

Never buy a vehicle from this company I paid $10,000 cash for my car and only got to drive it for 7 months then the timing chain fell off I called both Bloomington & the other locations I have been getting the run around by there mechanics repair will cost $4,000 total due to needing a new engine now me and my 3yr old toddler is back on the bus in -10 degree weather.This car dealerships needs to be sued for selling cars that are not repaired and placed on lot for sale.

I was looking for a preowned vehicle and came across some from Drive Appeal, locations in New Hope, Anoka, etc. However, there are errors in their car descriptions. For example, they list the car's mileage at 81000 miles but the Carfax shows over 300000 miles. When I pointed that out to them, they told me the actual mileage is over 300000. I asked them why the huge error. The manager told me they bought the car at an auction under the impression it had low miles. Well, that doesn't excuse them for perpetuating the error. They should be listing the mileage of what the car has, not what it was thought to have. I assume they are leaving their posting with the wrong mileage, making suspecting car shoppers think the car has a lot less mileage than it actually does. This helps the dealer drive traffic, get better price ratings on their advertisements on other sites (cars.com, cargurus.com). I have also looked at other listings they have and many of them mention Carfax One Owner cars. If you look at the Carfax, though, they are not one owners. Now, I know car listings can be wrong, but when you point it out to the dealership they should correct it. This dealership refuses to do that. I advise caution to other car shoppers, because when a dealership does this, you wonder what else they do that is not ethical.

Sold me a worthless warranty on a 20k junk car. Did not help me as a buyer. Place should be shut down.

I bought a second vehicle from them, and noticed the gps wasn't working and the front end shook. One of the salesmen said the car just needed a nav disc and new brakes. Upon further inspection they determined it wasn't the nav disc. They had the vehicle for 3 days and returned it with the same shake in the front end.They gave me a promise to repair both issues and now say they won't fix the gps. The vehicle was advertised as having gps. At the signing they represented they'd take care of it all, and now they say "it's an old vehicle". I've even referred someone to them who bought a vehicle. You'd think they would appreciate my loyalty and keep their word.