ComplaintsforDrive Appeal

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/23 I believe I was taken advantage of at Drive Appeal and dooped for between $7,000 and $10,000 dollars on the purchase of a 2018 dogde challenger with ****** miles. It was my first time buying a car and the people at Drive Appeal took full advantage of that. They sold me a car that was worth ****** and took $2,501 and a $500 trade and left me with a financed amout of $29,094. I can support with any additional documents that are needed, but I don't know where to start. I need help here. All I know is that I was wronged.

  

  Business response

  01/08/2024

  
  January 8, 2024

  Complaint Id ********.
  To Whom this may concern:

  Thank you for taking the time to share your concerns with ** via the Better Business Bureau. At Drive Appeal, we are committed to ensuring the satisfaction of all our customers, and we take your feedback seriously.

  Regarding your purchase of the 2018 Dodge Challenger in June 2023, we understand your concern about the vehicle's value and the terms of the sale. We strive to maintain transparency in our pricing and the financing options we offer. The automotive market, particularly for used vehicles, can fluctuate, and these market conditions often impact prices. The market values were higher when you purchased the car, influencing the pricing.

  We want to reassure you that our dealership adheres to strict ethical standards. The bank's involvement in financing your purchase is an additional assurance that the transaction was fair and within market norms.Banks have stringent policies against overpriced funding vehicles, which adds protection for the buyer.

  We also understand that you had a used car broker/advocate present during your purchase. Their expertise is invaluable in ensuring that customers get a fair deal, and we welcome their input during your car buying process. If there had been an issue with the price your broker/advocate would not have recommended that you go through with the purchase.
  

  Regarding the specifics of your transaction the trade-in value and the final financed amount we are ready to provide a detailed breakdown to clarify how the final amount was derived. The certified used car warranty included and the *** policy you purchased are essential aspects of ensuring your peace of mind and protecting your investment in the long run.
  

  Please contact us at ************ to arrange a meeting. We are here to assist and support you throughout your car ownership journey.
  

  Sincerely,
  

  *************************
  General Manager
  Drive Appeal

  Customer response

  01/12/2024

  Look I dont think either of us want to be doing this.I want to believe you have an straight up business, but to level with you, I am not seeing it. I've requested that the *** be refunded and if there was a used car warranty that I paid for my heart sinks even deeper as I was informed this was free.
  
  At this point though, I would like to wash my hands clean and part ways; to act like this never happened. On that note, if it was such a fair and solid deal, I would like to offer a possible resolution. Let me pay for the difference of value from when I bought the car to this point. I'll pay the market change of the last 6 months (*****) according to carguru and a fair rate for any miles I've put on the car. In return I'll receive a refund and we can cut ties. Does this seem agreeable to you?
  
  ******************************************************************************************************************************************************
  

  

  Business response

  01/12/2024

  Thank you for your ongoing communication regarding your concerns. At Drive Appeal, we understand the importance of transparency and customer satisfaction, and we appreciate the opportunity to address your situation.
  
  Regarding your proposal for adjusting the vehicle's value, we encourage you to utilize the valuation tool available on our website. This tool provides an estimate based on data from *******, a reputable source in the automotive industry. Additionally, there are several other online resources where you can compare and get a sense of your vehicle's current market value. These tools can offer a broader perspective and help in understanding how car valuations are influenced by various market factors.
  

  We also want to clarify that the 5-year, 100,000-mile warranty was indeed provided at no additional cost, as clearly stated in your paperwork. As for the *** policy, we are prepared to assist you with the refund process as per your request.
  
  However, it is important to note that we have explored all possible solutions and offered the support we can within our business policies and ethical standards. We believe that your purchase, especially with the assistance of your car buyer/advocate, was conducted fairly and in good faith, considering the market conditions at the time.
  
  At this point, we feel that we have exhausted all potential avenues for resolution beyond what has already been offered. We respect your decision to move forward and sincerely hope that the tools and resources provided will assist you in finding a satisfactory solution independently.
  
  We wish you the best in your future automotive endeavors and thank you for bringing your concerns to our attention. Should you require any further assistance with the *** policy refund or have any questions about the warranty, please feel free to reach out to us.
  
  Sincerely,
  
  *************************
  General Manager
  Drive Appeal

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The degenerates at Drive Appeal sold me a car with two ticking timebombs for back tires. Both of the rear tires had holes in the sidewall that were repaired poorly. No reputable shop will fix tires with holes in the sidewall, those type of problems render a tire un-repairable. Those tires are just trash.But drive appeal fixed them anyway and sold me the car knowing full-well the potential death and destruction an eminent blowout from such shoddy repair work could cause. They are guilty of attempted murder and I want them to pay for the new tires I had to buy.

  

  Business response

  12/22/2022

  Mr. *********************** purchased a 2011 ****** Rogue from our Drive Appeal Store in New Hope on December 6, 2022. 

  
  All vehicles are run through a 150-point inspection in our reconditioning center.  Upon inspection, we found the tires to have satisfactory tread depth;therefore, they did not need to be replaced.  We found no other issues with the tires at the time of reconditioning. 

  Tire plugs are an industry norm to get the fullest use of a tires potential.  We do not inspect tires for plugs or patches other than a visual inspection from the outside of the tire.  The vehicle sat on our lot from June 2022 to December 2022, and we did not experience any flat or low tire issues while it was here.  It is unfortunate that winter and frozen roads bring out the worst in vehicle repairs and maintenance.

  ****************** came back to our store after he purchased the vehicle for a low tire light.  We filled his low tire, and he left satisfied.  Before this BBB complaint,this was the only time we had heard from him.  Based on the unprofessional nature of ****************** complaint (name calling, accusing us of crimes), we are going to decline his request for help.  Had he contacted us directly and acted appropriately, we would be far more willing to assist.

  Thank you. 

  Customer response

  12/23/2022

   I am rejecting this response because:
  They knowingly sold me death trap tires, they acknowledge they should replace the tires but are too upset about juvenile name calling. 

   

  Well, grow up. I apologize for call you well deserved bad names. I didn't go directly to the business for help because of how incredibly poorly **** treated me. He yelled at me and told me to go while trying his best to make me feel bad for asking for help. 

   

  Drive Appeal owes me for two bad tires regardless of how they discovered the fault or how badly their egos got hurt in the process. 

  
  

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  November 2022 My husband and I sent $1000 for a deposit to Drive Appeal in *****, **. We were assured that this would be refundable if we changed our mind. December 2, 2022 we told *************** that we were not going to continue with the sale to please send back the money. he said he sent the check, but it's been 10 days, It should have been here by now.

  

  Business response

  12/14/2022

  The original refund check did not make it to the customer.  A new refund check has been mailed.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from drive appeal and noticed it had a few problems that needed to be fixed and was told to go to the service department they had there and let them know. everything is covered under their warranty. I took it to the service department and let them know that it was not spraying the window with window cleaner, it was not heating, and it made a tick on start up. I was told that they would look at it. Upon receiving it back the windshield spray was working correctly. the heater was blowing heat and the tick seem to stop. cool great. until start up on a hot day and I don't have air conditioning and the tick is back. I let the mechanic know it's still not heating, and the tick is back, and He Said, "lets only fix one thing at a time". so once again they take it in and say it's working. this goes back a fourth for 2 months I bring it in 6 more times to fix the problem even paying 200$ for the dealership to diagnose it which I am never given any reimbursement for. I take it back and there is a new mechanic, and he didn't know anything about my vehicle, there was never any paperwork or anything on it, but that's okay I have a witness and video recording on phone to document it. The new mechanic finally figures out its the controller fixes the no heat issue, the tick wasn't awful, but it was a cold day and ***************** what I later found to be my exhaust header bolts are broken. My warranty will not cover broken bolts so now I'm wanting this fixed by drive appeal. I have told drive appeal I am willing to take this to court, but in all reality, I just want it fixed. I will not be taking it to New hope drive appeal. I will go to ************ since i work down here

  

  Business response

  11/10/2022

  ******************** purchased his 2013 Ram **** October 15, 2021.  On February 16, 2022 his warranty paid for a blend door actuator repair.  At that time ******************** did not mention anything about an exhaust manifold leak.  His warranty covers the manifolds if they are cracked.  If there is a broken bolt/bolts the warranty does not cover that repair.  If his warranty does not cover his repair we would be willing to do the repair at a 50% discount for him.

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2012 ***** traverse with all wheel drive from drive appeal in ******** ** on June 20 2022 for$11516, but discovered as soon as I drove it off the lot that the all wheel drive was broken, so, I took it to a ***** dealer and found it would cost $1300 to fix it, so, I went back to drive appeal to pay for this fix, but they refused, drive appeal phone number is ************

  

  Business response

  09/08/2022

  On June 20, 2022, ************** purchased a 2012 Chevrolet Traverse with ******* miles on it.  As with any vehicle we sell, we strongly encouraged ************** to take advantage of the warranty we offered at the time of his purchase. Against our advice, ************** chose to decline the warranty and thus we sold him the vehicle "as is" within the guidelines set forth by the state of Minnesota. 
  
  On another matter, we followed up with ************** ten days after his purchase on June 30, 2022. At that time, he did not mention any problems with the vehicle.  On July 22, 2022, we received an email from ************** asking us to cover the repair costs associated with his all wheel drive. In this email, ************** stated he had noticed this problem as soon as he left the lot.  
  
  It is very unfortunate that ************* didn't purchase a warranty, as it is quite possible that this repair may have been covered.  As bad as we feel bad about the situation with his vehicle, and even though he didn't purchase the warranty, we still try to help when we can. We may have been able to offer more assistance on this issue had we known about the problem before he had the vehicle repaired.Regrettably, that is not the case. ************** can still purchase a warranty on his vehicle to cover any future issues he may have with his vehicle. We are hopeful that he will consider this option.

  Customer response

  09/16/2022

   I am rejecting this response because:
  Drive Appeal said the contacted me ten days after my purchase, but they did not contact me, and the car had the notificationservice all wheel drive as soon as I drove it off the lot. so I went to the ***** dealer who told me the all wheel drive was broken, so, I contacted drive appeal to cover this since  the all wheel drive is the only reason I bought the car, and drive appeal knows this, and I never purchase warranties. since I expect the seller to stand behind their products, an drive appeal said in their response, they might be able to assist in the repair cost if I had not already repaired it, and I have not yet repaired the car until I get drive appeal to at least pay half of the$ **** to fix it, 

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I bought my vehicle from them and been trying to get them to repair the fact that it will get locked up with temperature control and when to tell the actuators to open but all I get is excuses after excuses. It was under your 30 day warranty but yet you STILL come after my extended warranty instead. I so want to lemon law this vehicle. IT IS NOT SAFE TO DRIVE. You have no right to hold my vehicle hostage for WEEKS with no idea how to shut me up.. I even took it to the dealer payed 200$ which you will reimburse me for. I have everything recorded and cant wait to get my cameras out of the vehicle to take to court if you want to go that route. I have been more the nice with you and get NO CALLS from you about why. I am not going to be nice much longer

  

  Business response

  02/17/2022

  We will be reaching out to you.  We definitely want to resolve this issue asap. Tell us why here...

  Customer response

  02/17/2022

   Better Business Bureau:
  They called me after I wrote the complaint and promiced to repair my vehicle. I do not want this resolved untill the repairs are done

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a QX60 on 12/1/2021 and the second day i had it the check engine light came on. i went back to the dealership and they scanned it told me it was an O2 sensor and told me it would problaby not come back on. later that same day it came back on and car started stalling and jumping under accelleration. took the car back to their service shop and they had it for a week and told me they fixed the problem and re-caliprated the O2 sensor (not a thing) after driving home light comes back on and car still stalling. I take it to a real Infinty dealership and they say the code is the cataylic converter and thats **** to fix and the other dealership just cleared the **** code cause it expensive to fix and can not just be cleared (they knew the problem and rather then fix it just sold it).. the car also has an additional 3k in recommeded repairs. i paid to have them fix the major ones but they fact that they knew the cataylic converter was back and tried to hide it is not right and should remeburse me the **** to of had it fixed.

  

  Business response

  01/20/2022

  ************** purchased a 2014 QX60 with ******* miles on it. This vehicle was sold "As Is", however ************** purchased an extended warranty for this vehicle.  Emission related components are not covered by the warranty.  We would be willing to split the cost of this repair with ************** as long as it's done in our shop.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩