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Business Profile

Real Estate

Roers Companies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/23/2025 a/c unit went out contacted EMERGENCY MAINTENANCE!! I AVISED THEM IT 87 degrees outside and 83 in my appointment they told me to deal with it. I have a baby and 4 year old but I have to deal with it they say I have an *** UNIT AND THEY NEVER COMPLY WITH TEXAS PROPERTY CODE!!And I was advised they would come no one never came and I am a little confused but ROERS COMPANIES never can provide information/misleading information and false information they do I still havent heard back from their REGIONALS MANGER WHO WAS SUPPOSED TO CONTACT ME OVER 4 MONTHS AGO FROM A FALL THEY REFUSED TO GIVE ME THEIR INSURANCE/CLAIM INFORMATION I HAVE RECORDING OF EVERY INTERACTION EMAIL AND ETC.

    Business Response

    Date: 03/31/2025

    Dear Crunesia ******, 


    Thank you for bringing this matter to our attention. We take all resident concerns seriously and are committed to resolving them promptly.


    Regarding the complaint, the issue with the A/C was reported on Sunday, March 23, 2025, at 8:30 PM. At that time, the outdoor temperature was below 70 degrees, which typically indicates a mild climate where immediate A/C use is not required. This context influenced our response, as we prioritize addressing urgent matters first.


    Upon receiving the report, we acted quickly. Our maintenance team responded on Monday, March 24, 2025, and successfully resolved the issue with the A/C unit. We take pride in our ability to handle maintenance requests efficiently and are pleased the problem was resolved the following day.


    We appreciate the opportunity to clarify the situation and want to assure you that the comfort and satisfaction of our residents at The Narrows Apartments remain our top priority.


    If you require any additional information, please dont hesitate to reach out.


    Thank you for your understanding and for allowing us the opportunity to respond.

    Respectfully, 

    **** ******

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning I pay for pest control and been here for a few months now and have made multiple complaints that pest control never comes. This property is doing nothing to resolve my issue and every other day I am seeing spider, crickets and random other insects/bugs crawling on walls and hanging from ceiling every other day I have a 4 year old and 1 year old and if anything happen where they get bit from this I am holding this property accountable and will seek more action I wont a refund because pest control never comes and not so I want to be charged moving forward for a service I DONT GET!! Also I have been bitten and I have photos too

    Business Response

    Date: 11/15/2024

    Dear Cruneisa ******,
    Thank you for taking the time to share your concerns about your experience at The Narrows Apartments. We truly appreciate your feedback and apologize for any inconvenience caused by the issue youve encountered.


    We understand that dealing with pest control concerns can be frustrating, and we want to assure you that we are taking this matter very seriously. To address the issue effectively, we have recently partnered with a new pest control provider to ensure a more thorough and effective solution.While refunds are not applicable in this case, we are confident that this change will lead to a significant improvement.


    Please know that pest control services are available to all residents at no cost, and we will continue to monitor the situation closely to ensure your home remains comfortable and pest-free.


    We sincerely apologize for any trouble this situation may have caused and deeply value your residency at ***********. Your feedback is instrumental in helping us enhance our services, and we are committed to making things right.


    Thank you for your patience and continued support. Should you have any further concerns or need assistance, please dont hesitate to contact us.

    Sincerely, 

    **** ******

  • Initial Complaint

    Date:10/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent $2,920 that I feel should be refund back to me on my debit card due to there is always internet issues that forces me to miss work every month since I signed my lease. And I cant stay somewhere that prohibited me to pay my bills due to missed work. There should be a solution for this. Even if it means switching internet companies. But Roers Companies have showed lack of communication from headquarters to local. If they advise me before moving in I could expect on going outages every month then I would have never bothered to signed a lease with them

    Customer Answer

    Date: 10/04/2024

    I feel this property communication is ridiculous because they do not respond and is aware of the internet issues that happens frequently. Its no wonder why they had to get this property filled as soon as possible. This is something we should be made aware of. Today I am $661.00 in loss due to I have no internet to work. I should be remove or go with a different provider. But they dont allow it. So how can I pay rent if I missed half work day to pay rent? 

    Business Response

    Date: 10/18/2024

    Dear Ms. *******
    Thank you for bringing your concerns about the internet service at The Narrows Apartments to our attention. We genuinely appreciate your feedback and are committed to addressing the issue.

    We understand that internet outages can be frustrating, not only for residents but also for our management team. The internet service at The Narrows is provided by a third-party vendor, and residents pay for this service directly. Unfortunately, we do not have the ability to regulate outages that affect the broader area or compensate residents for this third party providers internet failures.

    After investigating the recent disruptions, we found that they were indeed widespread and not limited to our community. We sincerely apologize for any inconvenience this may have caused you.

    Your feedback is invaluable to us as we strive to improve our services. We truly value your residency at The Narrows and appreciate your continued support.

    Sincerely, 

    **** ******

    Director of Property Management

Roers Companies is NOT a BBB Accredited Business.

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